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What will I be doing? The cluster DOF role is responsible for the supervision and day to day control of the Finance Department of covered hotels, including but not limited to the timely delivery of financial statements and reports and controlling all assets of the hotel. People Management ? Supervises the Team Member (Team Management) ? Team Development (Mentoring; Training/Guiding) ? Recruitment Reporting & Financial Analysis ? Produces internal financial reports in an accurate and timely manner for the daily work of the Management Team (Month-end Report & Owner Report) ? Is responsible for budgeting and forecasting of annual profit, capital, cash, and other short-term plans ? Review/Implement Finance policies, procedures, and operating guidelines Control & Commercial Awareness: ? Miscellaneous Requests/Activities (Insurance claims; submissions to government agencies; outsourcing contracts/services) ? Operational related investigations/reviews ? Preparation & adherence to External Audits; Internal Audits & any other Audit by local government agencies Direct reports ? Onsite Accountant What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: ?University Preferred Commerce Degree in Accounting and Management ? At least 2 years of working experience as Financial Manager or higher position in the hospitality industry ? Previous experience in a managerial operational accounting role ? Fluent in written and spoken English ? Good relationship with the local bank and government agencies ? Thorough knowledge of federal, state and local laws ? Proficient in Microsoft Office applications ? Ability to lead, to provide guidance and to develop team member ? Ability to train, motivate, evaluate, mentor and direct associates and managers to meet desired ends ? A resourceful individual who is creative and able to maintain flexibility ? Line operations management and labor related experience preferred

Pre-opening project in?Yangtze River Delta 長三角地區(qū)籌備酒店項(xiàng)目預(yù)備人才 Langham Hospitality Group?(LHG) is a global hotel company with properties located in major cities and four continents under?The Langham Hotels and Resorts?and?Cordis Hotels and Resorts?brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong. Key Responsibilities: As the Director of Finance, you will be responsible for performing the following tasks to the highest standards: -?Overall management of the accounting records and financial reports of the hotel ensuring compliance with company, owner, statutory and fiscal requirements and timetables; -?Maintain a focused system of internal controls, which will provide an effective and efficient control over the hotel assets, liabilities, revenue and costs, ensuring compliance with company policy; -?Ensure legal and tax compliance and that adequate insurance cover is maintained managing the pension scheme, where applicable, ensuring that adequate accounting, actuarial and legal controls are in place; -?Take responsibility for the safekeeping and updating of all leases and contracts, which may affect the financial status of the hotel; -?Support and advice on financial and commercial matters to the General Manager and to the hotel team, including the interpretation of financial data; -?Providing financial support, advice and expertise to the General Manager and Hotel Team, with the aim of maximizing value; -?Co-ordinate the fulfillment of LHG, Owner and regulatory reporting responsibilities of the hotel on an accurate and timely basis. Qualifications: Luxury Hospitality segment experience will be preferred; 3+ years as Director of Finance at international hotels; Strong interpersonal skills & leadership; Fluent written & spoken English. Pre-opening experience is preferred. Possess qualifications and certifications for financial work.

PRINCIPAL RESPONSIBILITIES主要職責(zé) 1. Plan and manage sales calls and telemarketing to all government and sub-bureaus, Consulates, Embassies and Chambers of Commerce according to account management procedures on quarterly, monthly, weekly and daily basis. 根據(jù)客戶管理程序，按季度，月度，周和日常時(shí)間計(jì)劃和管理所有政府和分局，領(lǐng)事館，大使館及商會(huì)的銷售拜訪和電話拜訪。 2. Maintain good relationships with key government accounts and solicit daily room night production of individuals, groups and conference business from the existing and new government related bureaus in order to achieve sales targets and maximize revenue. 與主要政府客戶群保持良好關(guān)系，在已有和新的政府相關(guān)部門客戶中爭取個(gè)人，團(tuán)隊(duì)和商務(wù)會(huì)議生意。從而達(dá)到銷售目標(biāo)并使收入最大化。 3. Handles inquiries from government related bureaus that may involve meeting, site inspection, negotiation and contract writing. 處理來自政府及相關(guān)分局的要求，包括會(huì)議，現(xiàn)場參觀，協(xié)商和合同撰寫。 4. Follow-up on all enquiries and leads involving government sectors until business is secured. 跟進(jìn)所有在政府市場范圍內(nèi)的詢問和線索，直到生意確定。 5. Conduct Hotel inspections for Government or Official functions coordinators. 為政府或政府活動(dòng)協(xié)助人開展酒店參觀活動(dòng)。 6. Entertain key Government officials regularly to obtain updated market intelligence and maintain relationship. 經(jīng)常與政府官員交際以獲得最新市場動(dòng)向并保持關(guān)系。 7. Represent the Hotel in Government invited functions. 代表酒店應(yīng)邀參加政府活動(dòng)。 8. Monitor competitors’ activities pertaining the Government segments. 關(guān)注競爭酒店的活動(dòng)以洞悉政府市場。 ? 9. Organise VIP’s arrivals, welcome and provide them with assistance during their stay upon needs according to the Hotel standards, in order to meet guest satisfaction. 安排貴賓到店，歡迎事宜并在他們?cè)诘昶陂g根據(jù)酒店標(biāo)準(zhǔn)提供卓越服務(wù)，從而令客戶滿意而歸。 10. Keep two-way communications between government bureaus and hotel, ensuring clients are kept updated with latest development in hotel, and senior managements are kept updated on changes in government sectors, the related events, market trends, customers feedback and competitor activities. 保持政府分局和酒店兩者的緊密聯(lián)系，保證不斷為客戶酒店的發(fā)展信息，并為高級(jí)管理層更新相關(guān)信息，包括政府部門、相關(guān)的事件,市場趨勢(shì)、顧客反饋和競爭對(duì)手的活動(dòng)。 11. Keeps the Senior Management updated on sales efforts progress and bookings, conferring closely on matters of special handlings or unusual developments, recommending necessary sales actions to better compete in the market place. 保持高級(jí)管理層更新銷售進(jìn)步和預(yù)訂的信息，密切討論特殊的事件或非正常的發(fā)展，建議有必要的銷售策略，增加市場競爭力。 ? 12. Account Management客戶管理 Develops and maintains Langham Best Practice to ensure customer account objectives are defined and appropriate sales activities implemented. 發(fā)展和保持朗廷最優(yōu)實(shí)踐策略來保證目標(biāo)明確和執(zhí)行合適的銷售活動(dòng)。 Assists the sales associates in developing account development plans, detailing objectives, timescales and sales methods to support the defined account strategies. 幫助銷售團(tuán)隊(duì)發(fā)展客戶，包括發(fā)展計(jì)劃，細(xì)化目標(biāo)，時(shí)間規(guī)劃和銷售方法以支持客戶銷售策略的制定。 Liaises with LHG and GSO/GSAs specifying the accounts contribution to the business, revenue targets and agree activities. 與LHG和GSO/GSAs緊密聯(lián)系，具體說明客戶在商業(yè)，收入目標(biāo)和達(dá)成活動(dòng)上的比例劃分。 Accurately identifies the level of influence and decision making power of contacts in the customer organisation and uses these to secure business. 準(zhǔn)確識(shí)別客戶聯(lián)系人的影響力和決策力，并利用這些來鞏固業(yè)務(wù)。 Develop customer accounts to increase market / customer share- all revenue streams-locally, nationally and globally. 發(fā)展客戶數(shù)據(jù)庫，增加市場/客戶份額-所有的收入來源-本地，國際，全球。 ? 13. Market Intelligence市場分析能力 Monitors and maintains competitor set activity including Financial Performance, SWOT Analysis, Key accounts/Market Share and Marketing Programs. 關(guān)注和持續(xù)了解競爭酒店的活動(dòng),包括財(cái)政表現(xiàn),SWOT分析,主要客戶/市場份額和市場活動(dòng)。 ? 14. Customer Relationships客戶關(guān)系 Establishes, enhances and maintains productive quality working relationships with key internal and external customers. 與主要的內(nèi)部和外部客戶開展，加強(qiáng)和保持有效的工作關(guān)系。 Keeps Hotel information relating to customer requirements, interests and market activities up to date. 保持與客戶要求，興趣，和市場活動(dòng)相關(guān)的酒店信息及時(shí)更新。 Reviews customer base to determine new opportunities for account penetration. 瀏覽客戶數(shù)據(jù)庫，發(fā)展新客戶。 Contributes ideas to improve the products and services offered. 提供想法來提高產(chǎn)品和服務(wù)。 ? 15. Team Leadership團(tuán)隊(duì)領(lǐng)導(dǎo) Direct, monitors and evaluates sales performance of account teams and self to ensure sales revenue targets are being met. 指導(dǎo)，監(jiān)督和評(píng)價(jià)團(tuán)隊(duì)和自身的表現(xiàn)，保證銷售收入達(dá)標(biāo)。 Agrees, clarifies and implements Best Practice selling methods and procedures at all levels in the team to ensure business objectives are met. 同意，闡明和執(zhí)行各級(jí)團(tuán)隊(duì)的最佳銷售實(shí)踐方法和程序以確保業(yè)務(wù)目標(biāo)的實(shí)現(xiàn)。 Discusses and agrees departmental and individual objectives with team, reviewing and updating in light of changes in the business, implementing corrective action where necessary. 與團(tuán)隊(duì)討論并同意制定部門和個(gè)人目標(biāo)，瀏覽和更新業(yè)務(wù)中的變化，必要時(shí)調(diào)整執(zhí)行方法。 Communicates regularly and on time verbally and non-verbally, providing individuals with prompt and specific feedback on performance. 經(jīng)常并及時(shí)進(jìn)行口頭或非口頭的溝通，為員工個(gè)人表現(xiàn)提供及時(shí)和具體的反饋。 Creates an atmosphere which motivates and encourages people to perform to the best of their ability, minimizing conflict where it occurs. 創(chuàng)造能推動(dòng)和鼓勵(lì)員工發(fā)揮自己最佳能力的氛圍，將沖突最小化。 ? REQUIREMENTS 職位要求 1. Education教育學(xué)歷 Diploma or University degree is preferred. 大?；虮究莆膽{優(yōu)先。 2. Experience經(jīng)驗(yàn) Minimum 3 years relevant experience and managerial responsibilities in a 5 star hotel, previous experience in a similar position would be a plus. 最少3年相關(guān)工作和五星級(jí)酒店管理經(jīng)驗(yàn)，之前擔(dān)任過相似職位者優(yōu)先。 3. Job Skills/Knowledge工作技能/知識(shí) Excellent communication, interpersonal and co-ordination skills. Independent & ability to work under pressure. Well organized and a good planner with an enquiring mind. 具備極佳的溝通，交際和合作技巧。能獨(dú)立工作和承受壓力。具鉆研精神，善于計(jì)劃和組織。 4. Computer Skills電腦技能 Familiar with MS Office and Delphi Sales & Catering system. 熟悉微軟辦公軟件和Delphi Sales & Catering系統(tǒng)。 5. Language Skills語言能力 Excellent written and verbal in Mandarin, good command in English. 具備優(yōu)秀的普通話口語和書面溝通技巧，英語讀寫流利。

PRINCIPAL RESPONSIBILITIES 主要職責(zé) ·To continually support and improve engineering services thateffectively address problems affecting both guests and colleagues. 連續(xù)支持和改進(jìn)工程方面的服務(wù)以對(duì)應(yīng)客人和同事的問題。 ·To be willing to train and instruct other members of the staff bypassing along knowledge and skills to assist them in their development and theadvancement of your own. 愿意通過傳授自已的知識(shí)技能來培訓(xùn)和指導(dǎo)其它同事，得以發(fā)展和改進(jìn)。 ·To strive to become an independent mechanic, able to analyze problemsand to formulate plans to get work done quickly with a high degree of quality. 努力成為能獨(dú)立工作的機(jī)械工，能夠分析問題，并能提出又快又好的工作方案。 ·The hotel functions 7 days a week, 24 hours a day. All colleagues mustrealize this fact and be aware that at times it may be necessary to move colleaguesfrom their accustomed shifts as business demands. In addition, it is understoodthat business determines the amount of hours that are worked, and that someweeks may be scheduled at less than 40 hours, and other weeks at more than 40hours. 酒店每周營業(yè)7天，每天24小時(shí)。所有同事都必須明白根據(jù)業(yè)務(wù)需要可能會(huì)有輪班調(diào)整。因?yàn)闃I(yè)務(wù)量決定我們的工作時(shí)間的長短，所以有的周可能不足40小時(shí)，有的則可能在超過40小時(shí)。 ·Kitchen/Laundry area-repairing and/or adjusting all equipment in orderto normally operate for kitchen. 廚房洗衣房區(qū)域：維修和調(diào)整所有廚房洗衣房設(shè)備確保廚房洗衣房的正常運(yùn)轉(zhuǎn)。 ·Energy Conservation-to observe energy and utilities usage in the hoteland on the grounds. To look for ways to conserve energy and report any ideas tothe Engineering Management. 節(jié)能：觀察酒店內(nèi)外的能源利用情況，尋找節(jié)能方法，并將建議反映給工程管理層。 ·Tools-to clean, lubricate, protect and otherwise maintain all toolsand equipment in the hotel. To see that all tools used are returned to the shopand secured in proper storage area. To protect and otherwise maintain yourassigned tool pouch and its tools at the discretion of the EngineeringManagement. 工具：將工具及設(shè)備存放在酒店內(nèi)，并進(jìn)行清理、潤滑及保護(hù)。工具使用后要放回車間，并存在合適的地點(diǎn)。按工程管理層的決定存放并保護(hù)好工具套。 ·Accident Prevention and Safety-to be aware of all existingdepartmental Job Safety Analysis and to strive to work in an accident-freemanner and to create a safe work environment for others. To continuously look forconditions which may endanger colleagues or guests of the hotel and to takeimmediate action to correct any hazardous conditions found. 緊急情況：要有備于緊急情況的發(fā)生，并在工程范圍內(nèi)保護(hù)客人及酒店同事，保護(hù)建筑物及其設(shè)施系統(tǒng)。盡快地使酒店恢復(fù)正常營業(yè)狀態(tài)，并將緊急情況匯報(bào)給工程管理層。 ·Accident Prevention and Safety-to be aware of all existingdepartmental Job Safety Analysis and to strive to work in an accident-freemanner and to create a safe work environment for others. To continuously lookfor conditions which may endanger colleagues or guests of the hotel and to takeimmediate action to correct any hazardous conditions found. 防止事故，保證安全：了解各個(gè)部門的工作安全分析，在工作中努力避免事故的發(fā)生，也為別人創(chuàng)造安全的工作環(huán)境。一貫留心可能危及酒店同事及客人的情況。如有發(fā)現(xiàn)，馬上采取行動(dòng)來糾正。 ·Departmental Duties-to clean all engineering areas as directed byEngineering Management. To work in a neat and efficient manner, keeping workareas clean and well organized. To serve as otherwise directed or needed tohelp maintain the effective and efficient operation of the hotel. Thisassignment shall be at the discretion of Engineering Management or the hotelGeneral Manager. 部門職責(zé)：按工程管理層的規(guī)定清理所有的技術(shù)工程區(qū)域。工作要有條理、有效率。工作地點(diǎn)干凈整潔。有指示或需要時(shí)，協(xié)助酒店保持高質(zhì)量、高效率的營業(yè)。這一任務(wù)由工程管理層或酒店總經(jīng)理指定分派。 ·General-Complete all work assigned in a safe and professional manner. Maintaincommunications with supervisors to ensure that all needed materials, tools andsupplies are available or on order. Follow up on any items that may be on backorder. Keep supervisor updated on assignments. Provide training and technicaladvice to other engineers as needed or requested. 一般性職責(zé)：以注重安全的職業(yè)態(tài)度完成所分派的職責(zé)。與督導(dǎo)保持聯(lián)系，保證所需的材料、工具、物資都有訂貨。跟進(jìn)拖欠訂貨。及時(shí)向督導(dǎo)匯報(bào)工作。如有需要，幫助培訓(xùn)指導(dǎo)其他同事。 ·Physical Demands: The physical demands described here arerepresentative of those that must be met by a colleague to successfully performthe essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. 體質(zhì)要求：這里提到的體質(zhì)要求是同事順利完成基本職責(zé)所必需的。有殘疾的同事，可以得到適當(dāng)?shù)恼疹?，以便能完成基本職?zé)。 ·While performing the duties of this job, the colleague is regularlyrequired to walk, use hands to finger, handle, or feel objects, tools, orcontrols, and talk or hear. The colleague frequently is required to reach withhands and arms. The colleague is occasionally required to stand, climb orbalance, stoop, kneel, crouch or crawl, and taste or smell. 在履行工作職責(zé)時(shí),同事需要經(jīng)常性地走動(dòng)，常用手來指、拿、觸摸物體、工具或控制器，需要不斷地講話和聽別人講話。同事還常常需要用手或手臂拿東西，偶爾也需要站立、攀援、平衡、彎腰、跪、蹲、爬，嘗味道或者聞氣味。 ·The colleague must regularly lift and/or move up to 10 pounds,frequently lift and/or move up to 50 pounds, and occasionally lift and/or movemore than 100 pounds. Specific vision abilities required by this job includeclose vision, distance vision, reasonable color vision, peripheral vision,depth perception, and the ability to adjust focus. 同事需常規(guī)性地移動(dòng)或舉起10英磅的重量，經(jīng)常移動(dòng)或舉起50英磅的重量。如有需要時(shí)，將會(huì)移動(dòng)或舉起超過100英磅的重量。這項(xiàng)工作對(duì)視力的特別要求包括：看近處、看遠(yuǎn)處、看適當(dāng)?shù)念伾?、使用余光、判斷深淺度、調(diào)整焦距。 ·While performing the duties of this job, the colleague frequentlyworks near moving mechanical parts and is frequently exposed to risk ofelectrical shock and vibration. The colleague occasionally works in high,precarious places and in outside weather conditions and is occasionally exposedto wet and/or humid conditions, fumes or airborne particles, toxic or causticchemicals, extreme cold, and extreme heat. The noise level in the work environmentis usually moderate. 危險(xiǎn)告知：做這些工作時(shí)，同事經(jīng)?？拷苿?dòng)的機(jī)械，并且經(jīng)常有觸電及受震蕩的危險(xiǎn)。偶爾需要在戶外高而不穩(wěn)固的地方工作。有時(shí)遇到潮濕、煙塵、過冷、過熱的環(huán)境條件，接觸有毒性或者有腐蝕性的化學(xué)藥品。工作環(huán)境的噪音通常處于中等程度。 REQUIREMENTS 職位要求 Education 教育學(xué)歷 ·High School Certificate with emphasis in Technical Trades 著重于技術(shù)培訓(xùn)的高中畢業(yè)證書 ·Have and maintain special type of work certificate 特殊工種持國家規(guī)定的相關(guān)執(zhí)照 Language Skills 語言技巧 ·Ability to read and interpret documents such as safety rules (i.e.,Lockout Tagout, JSAs), Safety Awareness information (such as MSDS) operatingand maintenance instructions, and procedure manuals. Ability to write routinereports, keep logs, and correspondence. Ability to speak effectively withcustomers and colleagues. 能讀懂安全規(guī)則、安全知識(shí)資料、操作保養(yǎng)說明以及操作手冊(cè)，能寫日常報(bào)告、記錄及信件，能有效地與客人和其他同事進(jìn)行交談。 Job Skill/Knowledge 工作技能/知識(shí)?? ·Air Conditioning and Refrigeration 空調(diào)與制冷 ·Heatingsystems 加熱系統(tǒng) ·Ventilation systems 通風(fēng)系統(tǒng) ·Supply fans 電源風(fēng)扇 ·Air conditioning systems 空調(diào)系統(tǒng) ·Fan coil units 風(fēng)扇線圈單元 ·Refrigerators & Walk In Boxes 冰箱及走入式的大廚 ·Chiller/boiler controls 制冷機(jī)與鍋爐的控制 ·Ice makers 制冰機(jī) ·Safety 安全 ·Dryer systems 干燥系統(tǒng) ·Expansiontanks and make up systems 膨脹箱及補(bǔ)給系統(tǒng) ·Condenser loops 冷凝回路 ·Cooling towers 冷水塔 ·Troubleshoot 檢修 ·Read schematics and blue prints 讀懂示意圖及藍(lán)圖 ·Equipmentcontrols 設(shè)備管理 ·Set up electrical systems for guest functions 應(yīng)客人需要設(shè)制電路系統(tǒng) ·Maintain in safe condition all power distribution andelectrical systems throughout hotel 保持整體酒店的電源分配與電路系統(tǒng)的安全狀態(tài) ·Weld 焊接 ·Water treatment & related chemicals 水處理及有關(guān)化學(xué)藥品 ·Braze 銅鑄 ·Water distribution and balance 水的分配及平衡 ·Assemblepiping 組裝管道 ·Kitchenfacilities 廚房設(shè)備

? Comply with all Hotel, Langham Hotels International standards, policies and procedures. 遵從酒店，朗廷國際的標(biāo)準(zhǔn)，規(guī)章和制度 ? Demonstrate and awareness and compliance of Health and Safety policies in the workplace. 在工作區(qū)域內(nèi)知道和遵從相關(guān)健康和安全的工作須知 ? Delegate tasks to public area cleaners. Prepare work schedules and assignments of public area colleagues under his / her responsibility. 安排PA同事工作，準(zhǔn)備工作計(jì)劃明確同事職責(zé) ? Ensure colleagues under his / her jurisdiction perform their duties and responsibilities according to approved systems and procedures. 確保同事在主管的指導(dǎo)下，按酒店的標(biāo)準(zhǔn)去完成工作 ? Ensure all restaurants, Food and Beverage outlets, conference and meeting rooms are cleaned properly and in order, prior to the opening of the same to the public.? Follow up and spot check for satisfactory completion of work assignments.? 確保餐廳，營業(yè)場所，會(huì)議室，宴會(huì)廳都是干凈整潔的，對(duì)于安排的工作進(jìn)行跟進(jìn)和檢查 ? Respond IMMEDIATELY to guest requests. 立刻回復(fù)客人的要求 ? Report to the PA Manager any loss and damage of furniture, fixtures or equipment or any unusual happening on area of jurisdiction. 任何發(fā)生在PA的物品設(shè)備設(shè)施及異常情況都應(yīng)向PA經(jīng)理報(bào)告 ? Read hand-overs and reports of the other public area supervisors and follow up immediately on important observations and issues.? 察看其他主管留下的交接并立即跟進(jìn)重要項(xiàng)目 ? Prepare weekly requisition of guest and cleaning supplies.? 準(zhǔn)備每周必備的客用品及清潔用品 ? Provide and conduct training and re-training programs to public area colleagues concerning care and use of equipment and tools, method of maintaining different types of floors, etc.? Demonstrate new techniques of public are maintenance if necessary.? 對(duì)同事進(jìn)行機(jī)器工具清潔方法，比如清潔各種不同地平的方法培訓(xùn)，如有可能或必要時(shí)對(duì)于新的機(jī)器使用前進(jìn)行示范 ? Check and ensure all public area colleagues have completed their tasks satisfactorily before going of duty. Check and ensure equipment and cleaning tools are cleaned and stored properly.? 檢查并保證PA同事在下班前必須全部并合格的完成工作，并確保工具機(jī)器的清潔完好的回原位 ? Ensure all items left behind by guests in the public area are forwarded to the Housekeeping Office immediately. 確保所有公共區(qū)域內(nèi)發(fā)現(xiàn)的客人遺留物品都必須立即送至客房部辦公室 ? Be FIRM but FAIR to colleagues. 公平公正的對(duì)待同事 ? Provide close supervision and coordination with outside contractor – pest control，window cleaner, landscaping etc. 與外包公司的合作，殺蟲，外窗，園藝等 ? Perform any duties assigned by the Management deemed necessary.? 執(zhí)行任何管理層委托的工作

崗位職責(zé) 1、根據(jù)部門總體市場策略編制自己分管的市場的銷售計(jì)劃。 2、對(duì)本市場中的客源大戶要熟悉他們的基本情況，隨時(shí)關(guān)注其變化并適時(shí)做出應(yīng)對(duì)。 3、組織本組組員對(duì)新市場進(jìn)行開發(fā)。 4、管理開發(fā)好自己的客戶。 5、負(fù)責(zé)組織銷售計(jì)劃的審定及落實(shí)，并進(jìn)行督查。 6、掌握每位銷售人員每日銷售接待活動(dòng)，并審核銷售記錄卡。 7、協(xié)助部門經(jīng)理做好本市場客戶的建立及升級(jí)管理工作，保持客戶檔案的完整。 崗位要求 1、大專以上學(xué)歷。有從事酒店前臺(tái)、銷售等部門的工作經(jīng)歷。 2、具備酒店銷售學(xué)、酒店管理學(xué)、旅游經(jīng)濟(jì)學(xué)、旅游心理學(xué)、公共關(guān)系學(xué)等知識(shí)的儲(chǔ)備。 3、了解合同法、企業(yè)法、旅游法以及有關(guān)涉外法規(guī)。 4、具有市場調(diào)查和預(yù)測能力，能及是掌握市場動(dòng)態(tài)，并能綜合分析，及時(shí)地提出相應(yīng)的措施和合理的建議。 5、有較強(qiáng)的語言表達(dá)能力，能撰寫市場調(diào)研報(bào)告，具有起草工作計(jì)劃、總結(jié)及業(yè)務(wù)匯報(bào)的能力。

PRINCIPAL RESPONSIBILITIES 主要職責(zé) ? ?Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook 根據(jù)擬定的規(guī)定條例以及公司員工手冊(cè)執(zhí)行其職責(zé)范圍內(nèi)的工作。 ?Ensure Front Desk area up to standard and all operating equipment is well-maintained. 確保前臺(tái)區(qū)域符合標(biāo)準(zhǔn)，所有營運(yùn)設(shè)備運(yùn)作正常. ?Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour. 展現(xiàn)誠實(shí)，可靠，規(guī)范及專業(yè)的工作禮儀。 ?Accept personal responsibility and accountability for achieving?results within targeted timelines; ensure clear authority and accountability for results by others. 在規(guī)定的時(shí)限內(nèi)承擔(dān)相應(yīng)的責(zé)任及義務(wù)從而完成任務(wù)。并清晰其他職務(wù)的權(quán)限及責(zé)任。 ?Ensure all tasks are carried out accurately, efficiently and within ?the allocated timeframes for each task. All tasks must be closed in the FCS system once completed. 在指定的時(shí)間內(nèi)準(zhǔn)確,有效地執(zhí)行每一個(gè)任務(wù)。一旦完成后,所有任務(wù)都必須在FCS系統(tǒng)中被關(guān)閉。 ?Be fully knowledgeable about the hotel facilities, functions and ?local area information. 熟知酒店設(shè)施，功能及當(dāng)?shù)貐^(qū)域信息。 ?Add value through operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague ?and customer satisfaction, profitability, and quality. 通過收入的增長和有效的運(yùn)作提升價(jià)值；理解并關(guān)注銷售，同事和賓客的滿意度，收益和質(zhì)量的關(guān)鍵。 ?Be familiar with hotel emergency procedures, eg. fire alarm and take charge during emergency situations. 熟悉酒店對(duì)于緊急情況的程序，例如：遇火警時(shí)負(fù)責(zé)緊急情況的處理。 ?Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences. 遵循酒店規(guī)定，賓客預(yù)定信息及喜好，準(zhǔn)確地為入店賓客提供入住登記手續(xù)。? ?Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank. 遵循酒店關(guān)于收銀員管理個(gè)人備用金的規(guī)定，準(zhǔn)確地為離店賓客辦理結(jié)賬業(yè)務(wù)。 ?Up sell and cross sell of hotel rooms and facilities to maximize ?revenue. 推銷酒店其他房型及其他產(chǎn)品從而最大化增加酒店收入。 ?Conduct foreign currency exchange for in house guests. 為住店賓客提供外幣兌換業(yè)務(wù)。 ? ?Handle pre-block room for VIPs or other special attention guests. 處理VIP客人及其他需特殊照顧賓客的提前入住登記工作。 ?Attend to all guest enquiries with poise in a helpful and professional manner. 用樂意和專業(yè)的態(tài)度應(yīng)答賓客所有的詢問。 ?Be familiar with hotel room configuration, all special rates & ?programs and the?Brilliant Program. 熟悉酒店房間形態(tài)，所有優(yōu)惠價(jià)和促銷活動(dòng)以及朗廷卓逸會(huì)內(nèi)容。 ?Understand the hotel PMS in regards to Front Desk operation. 理解酒店使用系統(tǒng)中有關(guān)前臺(tái)營運(yùn)的知識(shí)。 ?Handle city ledger payments. 處理掛賬。 ?Handle on day walk in reservation requests. 處理無預(yù)定賓客前來登記及賓客的其他要求。 ?Update guest profiles accurately in the hotel PMS and registration cards. 準(zhǔn)確地在酒店系統(tǒng)中更新賓客的資料以及填寫賓客入住登記卡。 ?Work closely with other departments to ensure a seamless service flow for the guests to maximum guest satisfaction. 和其他部門緊密合作以確保為賓客提供無可挑剔的服務(wù)從而最大化提高賓客滿意度。 ?Understand their role in an emergency situation in the hotel. 理解在酒店遇到緊急情況時(shí)應(yīng)充當(dāng)?shù)慕巧??Attend assigned training sessions on time and as scheduled. 依照安排準(zhǔn)時(shí)參加培訓(xùn)課程。 ?Ensure attendance to work is on time as scheduled. 按照班表安排準(zhǔn)時(shí)上班。 ?Work over night shifts as required. 根據(jù)需要出勤夜班。 ?Balancing of all cashiers' cash float at the end of each shift. Any discrepancy must be immediately reported to FD Supervisor/Duty Manager/Front Desk Manager. 每個(gè)班次結(jié)束后確?，F(xiàn)金無誤。任何差異必須及時(shí)向當(dāng)班主管、大堂經(jīng)理或前臺(tái)經(jīng)理匯報(bào)。 ?Basic clerical or administrative work. 基礎(chǔ)的行政或文員的工作。 ?Perform other duties as assigned by the management. 在管理層的安排下承擔(dān)其他工作職責(zé)。 ? REQUIREMENTS 職位要求 ? Education 教育學(xué)歷 ?Certificate / Diploma / Bachelor in Hotel Management 酒店管理類證書/學(xué)歷證明/學(xué)士學(xué)位證明 ? Experience 經(jīng)驗(yàn) ?One years working experience, preferably in hotel industry 一年相關(guān)的酒店工作經(jīng)驗(yàn) ? Job Skill / Knowledge 工作技能 / 知識(shí) ?Out-going personality 性格開朗 ?Good communication skills 良好的溝通技巧 ?Office ?administration experience 辦公室行政經(jīng)驗(yàn) ? Computer Knowledge 電腦知識(shí) ?Knowledge of MS office software 相關(guān)辦公自動(dòng)化知識(shí) ?Opera PMS 酒店Opera系統(tǒng) ?FCS FCS系統(tǒng) ? Language Proficiency 語言能力 ?Good command of English and Mandarin, other languages would be beneficial. 良好的英語及普通話掌握能力,其他語言掌握者優(yōu)先考慮。

RINCIPAL RESPONSIBILITIES 主要職責(zé) ? Follow all Langham policies and procedures. 遵守所有朗廷酒店的規(guī)章制度和程序。 Comply with the “clean as you go” policy. 完成“所到之處無臟物”的原則。 Report to work on scheduled days at the scheduled time. 按照工作時(shí)間表按時(shí)上班。 Report to work in uniform following all appearance standards. 上班時(shí)遵守儀容儀表和制服制度。 Work as a team. 工作中保持團(tuán)隊(duì)精神。 Follow all safety policies to ensure a safe work area. 遵守所有安全制度，塑造一個(gè)安全的工作環(huán)境。 Honour all reasonable work-related requests mad by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel. 尊重所有的來自經(jīng)理和主管的合理工作相關(guān)請(qǐng)求，即使超出你的工作范圍，也要為整個(gè)酒店服務(wù)，使客人滿意。 Check out with your supervisor before leaving your station or the floor for any reason. 因?yàn)槿魏卫碛尚枰x開你的工作崗位之前先匯報(bào)你的主管。 ? ? Specific Duties 具體工作任務(wù) ? Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware. 檢查你的工作區(qū)域，清潔桌子椅子，準(zhǔn)備好鹽，胡椒，糖，煙灰缸，花瓶，餐具和杯子。 Do all necessary opening and closing side ?work according to the side work schedule. 做好所有必要的開檔和關(guān)檔的工作記錄表。 Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc. 準(zhǔn)備好所有必要的工具：托盤，筆，紙巾，酒刀。等等。 Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records. 熟悉菜單上的各項(xiàng)菜以及它們的配菜，內(nèi)容和調(diào)制品。準(zhǔn)確地回答客人提出關(guān)于菜單上的任何問題。 Operate the Point of Sale terminal correctly and follow all Langham check-closing procedures. 正確運(yùn)行銷售終端的要點(diǎn)并且遵守所有朗廷的開，收檔程序。 Practice aggressive hospitality and use Suggestive Selling techniques when taking guest’s order. 當(dāng)接受客人點(diǎn)單時(shí)，用積極的親切的銷售技巧向客人推薦特色菜和飲料。 Develop a good knowledge of beverages, liquors, and wine service. 增進(jìn)飲料，酒品類的知識(shí)，熟悉葡萄酒的服務(wù)流程。 Pick up and present food and beverages according to standard service procedures. Properly bus the table throughout the meal. By dessert, all condiments, dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty. Pay special attention to finer points of service, i.e., replacing ashtrays, water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, ?but limiting conversation. 根據(jù)服務(wù)程序的標(biāo)準(zhǔn)跑菜和上菜。在整個(gè)用餐過程中適當(dāng)擺放餐桌。上甜品時(shí)，所有調(diào)味品，臟盤子和餐具必須換干凈的，除了糖和適當(dāng)?shù)牟途哌€飲料杯不能為空。特別注意服務(wù)的要點(diǎn)，比如，放回?zé)煾?，上茶，上完主菜后再檢查，保持適當(dāng)?shù)膬x態(tài)，不要閑談。 Bus, clean and reset the table according to standard procedures. 根據(jù)服務(wù)流程的標(biāo)準(zhǔn)清潔并重新擺臺(tái)。 Chewing gum or smoking is not allowed while on duty. 上班時(shí)間不能吃口香糖和抽煙。 Attend all meetings or training seminars as required. 參加所有必要的會(huì)議和培訓(xùn)討論。 All details regulatory framework refer to colleague Handbook. 所有規(guī)章制度請(qǐng)參照員工手冊(cè)。 Be aware of accident prevention and help ?enforce safe working conditions. Zero accidents are our goal. 了解事故預(yù)防并加強(qiáng)工作安全，目標(biāo)是零事故 Perform any duties assigned by the Management deemed necessary. 執(zhí)行任何管理層委托的工作。 ? ? REQUIREMENTS 職位要求 ? Education 教育學(xué)歷 Minimum Vocational School 至少畢業(yè)于專業(yè)學(xué)校。 ? Experience 經(jīng)驗(yàn) Minimum 1 year restaurant operations experience. 至少有一年餐廳工作經(jīng)驗(yàn)。 ? Job Skill / Knowledge 工作技能 / 知識(shí) Demonstrated strong hospitality and communication skills. 有較好的服務(wù)精神和溝通技巧。 Demonstrated strong work ethic. 有較強(qiáng)的工作敬業(yè)精神。 Demonstrated great hospitality skills and sensitivity to guest needs. 良好的服務(wù)待客技巧預(yù)知客人的需求。 ? Computer Knowledge 電腦知識(shí) Knowledge of MS office software 能夠使用日常的辦公室軟件 ? Language Proficiency 語言能力 Demonstrated ?good communication skills in English and ? ? ?Mandarin. 具備良好的英語和普通話表達(dá)能力。

負(fù)責(zé)市場開發(fā)，增加并保留客源。 建立并維護(hù)良好的客戶關(guān)系以增加銷售額。 完成全程的銷售流程，包括銷售跟蹤，現(xiàn)場勘查，價(jià)格談判，合約準(zhǔn)備與簽訂。 服務(wù)客戶，了解需求并盡量滿足客戶的要求。 設(shè)計(jì)并參與各項(xiàng)銷售活動(dòng)來增強(qiáng)客戶的關(guān)系。 準(zhǔn)備，分析銷售報(bào)表。 2 年以上酒店/服務(wù)公寓銷售工作經(jīng)驗(yàn)。 良好的人際溝通能力，能有效地進(jìn)行內(nèi)/外部溝通。 較強(qiáng)的團(tuán)隊(duì)協(xié)作精神、組織及策劃能力。 熟悉EXCEL, WORD, ERP(ORACLE)系統(tǒng)。 富有工作熱情，能承受工作壓力 。

基本條件 1.大專及以上學(xué)歷，專業(yè)不限（空乘、播音主持、旅游管理等專業(yè)同等條件下優(yōu)先考慮）； 2.身體健康，具有履行崗位職責(zé)的身體條件和心理素質(zhì)； 3.品行端正，遵紀(jì)守法，認(rèn)同公司的企業(yè)文化； 4.具有良好的服務(wù)意識(shí)，較強(qiáng)的團(tuán)隊(duì)合作精神和愛崗敬業(yè)精神； 5.服從公司所屬酒店范圍內(nèi)工作調(diào)派； 6.服從公司對(duì)應(yīng)聘崗位進(jìn)行調(diào)劑。 任職條件 1）年齡：30周歲以下； 2）熱愛酒店服務(wù)行業(yè)，熟悉餐飲禮儀，會(huì)基礎(chǔ)的英文交流； 3）有較強(qiáng)的服務(wù)意識(shí)，能承受工作壓力； 4）具有1年及以上五星級(jí)酒店或國有性質(zhì)酒店（飯店、賓館）國賓服務(wù)工作經(jīng)驗(yàn)者，在同等條件下優(yōu)先考慮。 招聘程序 *網(wǎng)上報(bào)名和資格審查 1.報(bào)名方式：報(bào)名材料掃描發(fā)至27599995@qq.com郵箱，郵件標(biāo)題為“姓名+報(bào)名崗位”。 2.報(bào)名材料：個(gè)人簡歷、學(xué)歷學(xué)位證書、身份證以及應(yīng)聘者認(rèn)為需要提供的其他證明材料。 3.應(yīng)聘者所提供信息必須與本人實(shí)際情況相一致。酒店公司根據(jù)招聘條件、崗位要求，依據(jù)應(yīng)聘人員提供的信息進(jìn)行資格審查。通過資格審查者進(jìn)入下一環(huán)節(jié)。資格審查貫穿招聘工作全過程，凡發(fā)現(xiàn)應(yīng)聘人員不符合招聘條件的，取消其報(bào)名資格或聘用資格。 *能力素質(zhì)評(píng)估分為初面和復(fù)面兩個(gè)環(huán)節(jié)，具體時(shí)間、地點(diǎn)另行通知。 1.初面。采取面試方式，由市場營銷部負(fù)責(zé)人面試。 2.復(fù)面。采取面試方式，評(píng)委由公司領(lǐng)導(dǎo)及相關(guān)人員擔(dān)任。

Pre-opening project in Yangtze River Delta 長三角地區(qū)籌備酒店項(xiàng)目預(yù)備人才 Food & Beverage background is preferred Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts, Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a property development company in Hong Kong. Key Responsibilities: Develop and maintain comprehensive operational standards and procedures for the hotel. Ensure that all departments adhere to these standards, promoting consistency and excellence across all operational areas. Update operational standards as needed to reflect changes in the industry or hotel's business needs. Oversee the daily operations of the hotel to ensure compliance with established service standards and quality guidelines. Monitor operational procedures and ensure that all departments adhere to the hotel's policies and procedures for service excellence. Conduct regular audits and?inspections to identify areas of improvement and implement corrective measures. Actively monitor guest feedback and satisfaction levels, using this information to drive continuous improvement. Work closely with department heads to address any guest complaints or concerns promptly and effectively. Develop and oversee the implementation of the hotel's operational budget, including revenue and expense projections. Seek opportunities to increase revenue and reduce expenses, while maintaining service quality. Analyze operational costs and identify cost-saving opportunities without compromising service quality. Review and optimize operational processes to improve efficiency and enhance the guest experience. Identify innovative ways to generate additional revenue streams, such as through new services or products. Collaborate with marketing and sales teams to develop strategies that drive occupancy and revenue growth. Hire, train, and supervise operational staff, ensuring they have the necessary skills and knowledge to perform their duties. Create and implement employee development plans, providing opportunities for career growth and advancement. Conduct regular performance reviews and provide feedback to employees, recognizing and rewarding outstanding performance. Qualifications: 1.????? Luxury Hospitality segment experience will be preferred. 2.? ? ? 3+ years as Director of Operations / Executive Assistant Manager at international hotels. 4.????? Ability to understand a variety of industrial issues and develop strategic business plans. 5.????? Problem solving ability on both operational and/or strategic areas. 6.????? Strong interpersonal skills & leadership. 7.????? Fluent written & spoken English. 8.? ? ? Pre-opening experience is preferred.

Pre-opening project in?Yangtze River Delta 長三角地區(qū)籌備酒店項(xiàng)目預(yù)備人才 Langham Hospitality Group?(LHG) is a global hotel company with properties located in major cities and four continents under?The Langham Hotels and Resorts?and?Cordis Hotels and Resorts?brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong. Key Responsibilities: - Provide functional direction to hotel sales and marketing leadership within assigned region to optimize results through proactive planning and execution of marketing and sales plans and strategies which ultimately stimulate demand for room nights, drive incremental revenues, and drive market share; - Produce the Annual Revenue Plan, Marketing Budgets and Forecasts; - Coordinate all methods of maintaining and increasing business volume. This includes advertising, sales promotion, personal selling, publicity, community relations, special sales projects, etc.; - Review regularly the Public Relations activities to ensure high awareness of the hotel in the local and national media; - Responsible for property adherence to Sales SOPS, Sales Systems, Sales standards and Programs; - Work as an integral member of the development and asset management team, in seeking new business opportunities and delivering data as required to assist in decision making as well as presenting to prospective owners of new projects; - Work with Revenue Management as needed on Market Analysis to provide Competitive information for strategies planning, advise Customer research trending for existing, new development and pre-opening hotels. Qualifications: · Luxury Hospitality segment experience will be preferred. ·?3+ years as Director of Sales & Marketing at international hotels. · Pre-opening experience will be preferred. ·?Strong interpersonal skills & leadership. ·?Good knowledge of Revenue Management. ·?Achieves goals and objectives and manages with regular performance checks. ·?Fluent written & spoken English. . Familiar with Yangtze River Delta market will be highly advantageous.

Pre-opening Project 籌備酒店項(xiàng)目 Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts,Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a property development company in Hong Kong. Key Responsibilities: 1. Research, identify and propose appropriate Human Resources strategies to ensure the effectiveness of the hotel. 2. Develop manpower budget and ensure manpower is under control within the manning established. 3. Maintain harmonious employee relations and an environment conductive to top performance. 4. Ensure proper administration of the Performance Management System in all departments and achieve a performance driven team. 5. Identify and design appropriate training and development initiatives to ensure a learning culture is developed within the hotel. 6. Be responsible for recruitment of all levels of positions. 7. Ensure career development policies and implements career paths for colleagues. 8. Implement, communicate and clarify any Human Resources related policies and rules and propose modifications to remain current with needs and trends. 9. Ensure all Learning & Development programs and initiatives are to maximize customer satisfaction, employee motivation and organizational profitability. Qualifications: 1. Luxury Hospitality segment experience will be preferred. 2. 2+ years as Director of Human Resources at international hotels. 3. Ability to understand a variety of industrial issues and develop strategic business plans. 4. Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required. 5. Problem solving ability on both operational and/or strategic areas. 6. Strong interpersonal skills & leadership. 7. Fluent written & spoken English.

【崗位職責(zé)】 1、監(jiān)督中廚房、宴會(huì)廚房及職工廚房員工的工作，控制所有設(shè)施及成本，增加餐飲部的利潤。 2、負(fù)責(zé)所有中餐的準(zhǔn)備、烹飪及裝飾工作，以達(dá)到最高的質(zhì)量標(biāo)準(zhǔn)。 3、檢查存貨及成品。 4、檢查所有食品的準(zhǔn)備情況、 5、清楚所有食品的配料、技巧、烹飪方法及設(shè)備等方面的知識(shí)。 6、研究當(dāng)?shù)夭惋嬍袌?，極積開創(chuàng)新菜。 【崗位要求】 1、高中學(xué)歷,同崗位工作經(jīng)驗(yàn)10年以上。 2、接受過專業(yè)技術(shù)訓(xùn)練，達(dá)到高級(jí)廚師技術(shù)水平。 3、有豐富的技術(shù)及行政經(jīng)驗(yàn)，其中在大型飯店工作不得少于5年以上。 4、懂得成本核算，食物原料及食品營養(yǎng)知識(shí)。 5、身體健康，精力充沛。

【崗位職責(zé)】 1、 根據(jù)部門經(jīng)理制定的銷售方針，具體執(zhí)行對(duì)該市場的銷售工作。 2、 掌握?qǐng)?bào)所管轄地區(qū)的旅游市場動(dòng)態(tài)，根據(jù)市場、旅行社的變化和全年淡旺季及酒店的客房預(yù)訂狀態(tài)。 3、 根據(jù)酒店的整體銷售計(jì)劃，結(jié)合管轄市場的特點(diǎn)，提出具體的促銷計(jì)劃和切實(shí)可行的配額方案。 4、 擴(kuò)大管轄市場的銷售網(wǎng)絡(luò)，熟悉該地區(qū)的旅游機(jī)構(gòu)、旅行社、交通、預(yù)訂銷售網(wǎng)絡(luò)的業(yè)務(wù)特點(diǎn)和操作方式。 5、 協(xié)助部門經(jīng)理作好所轄地區(qū)的銷售的產(chǎn)品分配管理工作，提高酒店入住率和經(jīng)濟(jì)效益。 6、 每月向銷售部經(jīng)理匯報(bào)當(dāng)月的銷售情況并提出下月的工作計(jì)劃。 【崗位要求】 1、?高中以上學(xué)歷，市場營銷、酒店管理相關(guān)專業(yè)優(yōu)先。 2、 能準(zhǔn)確了解酒店對(duì)外銷售方針、政策，通過對(duì)市場的了解，有計(jì)劃地開展銷售業(yè)務(wù)工作，在促銷中，能靈活運(yùn)用酒店的政策和價(jià)格。 3、 能夠根據(jù)銷售部制定的銷售計(jì)劃，結(jié)合所管轄地區(qū)的市場情況，提出切實(shí)可行的銷售方案，并能協(xié)助市場營銷總監(jiān)制定適合該地區(qū)銷售的具體計(jì)劃。 4、 能根據(jù)該地區(qū)對(duì)外銷售業(yè)務(wù)的實(shí)際需要，對(duì)國內(nèi)外旅游市場進(jìn)行調(diào)查，并對(duì)當(dāng)?shù)鼐频戤a(chǎn)品市場供求關(guān)系做出分析，提供有關(guān)資料及可行性方案。 5、 在促銷活動(dòng)中，能與旅行社，代理商和有關(guān)專業(yè)人士建立密切的業(yè)務(wù)關(guān)系，有較高的社交能力。

【崗位職責(zé)】 1、負(fù)責(zé)餐廳收銀工作，包括賬單結(jié)算、現(xiàn)金管理、POS機(jī)操作及賬目核對(duì)，確保收銀流程準(zhǔn)確無誤； 2、熱情接待到店顧客，引導(dǎo)客人入座，提供迎賓服務(wù)，維護(hù)良好的第一印象； 3、協(xié)助處理顧客咨詢、投訴及特殊需求，確保顧客滿意度； 4、每日營業(yè)結(jié)束后，完成收銀臺(tái)賬的整理與交接，確保賬目清晰； 5、保持收銀臺(tái)及迎賓區(qū)域的整潔有序，維護(hù)酒店形象； 6、配合餐廳其他崗位工作，如協(xié)助傳菜、整理餐具等臨時(shí)性任務(wù)。 【崗位要求】 1、具備良好的服務(wù)意識(shí)和溝通能力，能夠熱情、耐心地對(duì)待顧客； 2、工作細(xì)致認(rèn)真，責(zé)任心強(qiáng)，能夠高效處理收銀及迎賓事務(wù)； 3、具備基礎(chǔ)的財(cái)務(wù)或收銀知識(shí)者優(yōu)先，無經(jīng)驗(yàn)者可培訓(xùn)上崗； 4、形象端正，舉止得體，能夠代表酒店形象； 5、具備一定的抗壓能力，適應(yīng)餐飲行業(yè)的工作節(jié)奏； 6、能夠接受排班制工作（含周末及節(jié)假日）。

崗位職責(zé) 1、監(jiān)督中廚房、宴會(huì)廚房及職工廚房員工的工作，控制所有設(shè)施及成本，增加餐飲部的利潤。 2、負(fù)責(zé)所有中餐的準(zhǔn)備、烹飪及裝飾工作，以達(dá)到最高的質(zhì)量標(biāo)準(zhǔn)。 3、檢查存貨及成品。 4、檢查所有食品的準(zhǔn)備情況。 5、清楚所有食品的配料、技巧、烹飪方法及設(shè)備等方面的知識(shí)。 6、研究當(dāng)?shù)夭惋嬍袌?，極積開創(chuàng)新菜。 崗位要求 1、大專及以上學(xué)歷,同崗位工作經(jīng)驗(yàn)五年以上。 2、有豐富的技術(shù)及行政經(jīng)驗(yàn)，其中在星級(jí)酒店工作不得少于3年以上。 3、懂得成本核算，食物原料及食品營養(yǎng)知識(shí)。 4、身體健康，精力充沛。

崗位職責(zé) 1.根據(jù)本組市場開發(fā)計(jì)劃，制定個(gè)人銷售活動(dòng)計(jì)劃。 2.通過開發(fā)新客戶，穩(wěn)定老客戶，以力爭達(dá)到所確定的銷售收入目標(biāo)。 3.向銷售部經(jīng)理匯報(bào)市場信息，包括本市場狀況、競爭對(duì)手情況、客戶反饋意見等。 4.以外出銷售、電話聯(lián)絡(luò)和信函等方式與所轄區(qū)客戶保持高度聯(lián)系。 5.處理客戶的來電、來函。 6.協(xié)調(diào)安排自己所轄客戶在酒店的大型活動(dòng)及VIP的接待工作。 7.熟悉自己客戶分類情況及各客戶的需求特點(diǎn)和主要的競爭對(duì)手。 崗位要求 1.大專以上學(xué)歷。有從事酒店前臺(tái)、銷售、公關(guān)等部門的工作經(jīng)歷。 2.具備酒店銷售學(xué)、酒店管理學(xué)、旅游經(jīng)濟(jì)學(xué)、旅游心理學(xué)、公共關(guān)系學(xué)等知識(shí)的儲(chǔ)備。 3.了解合同法、企業(yè)法、旅游法以及有關(guān)涉外法規(guī)。 4.具有市場調(diào)查和預(yù)測能力，能及是掌握市場動(dòng)態(tài)，并能綜合分析，及時(shí)地提出相應(yīng)的措施和合理的建議。 5.有較強(qiáng)的語言表達(dá)能力，能撰寫市場調(diào)研報(bào)告，具有起草工作計(jì)劃、總結(jié)及業(yè)務(wù)匯報(bào)的能力。

崗位職責(zé) 1.根據(jù)本組市場開發(fā)計(jì)劃，制定個(gè)人銷售活動(dòng)計(jì)劃。 2.通過開發(fā)新客戶，穩(wěn)定老客戶，以力爭達(dá)到所確定的銷售收入目標(biāo)。 3.向銷售部經(jīng)理匯報(bào)市場信息，包括本市場狀況、競爭對(duì)手情況、客戶反饋意見等。 4.以外出銷售、電話聯(lián)絡(luò)和信函等方式與所轄區(qū)客戶保持高度聯(lián)系。 5.處理客戶的來電、來函。 6.協(xié)調(diào)安排自己所轄客戶在酒店的大型活動(dòng)及VIP的接待工作。 7.熟悉自己客戶分類情況及各客戶的需求特點(diǎn)和主要的競爭對(duì)手。 崗位要求 1.大專以上學(xué)歷。有從事酒店前臺(tái)、銷售、公關(guān)等部門的工作經(jīng)歷。 2.具備酒店銷售學(xué)、酒店管理學(xué)、旅游經(jīng)濟(jì)學(xué)、旅游心理學(xué)、公共關(guān)系學(xué)等知識(shí)的儲(chǔ)備。 3.了解合同法、企業(yè)法、旅游法以及有關(guān)涉外法規(guī)。 4.具有市場調(diào)查和預(yù)測能力，能及是掌握市場動(dòng)態(tài)，并能綜合分析，及時(shí)地提出相應(yīng)的措施和合理的建議。 5.有較強(qiáng)的語言表達(dá)能力，能撰寫市場調(diào)研報(bào)告，具有起草工作計(jì)劃、總結(jié)及業(yè)務(wù)匯報(bào)的能力。

崗位職責(zé) 　?? 1、與既有的客戶和潛在的客戶及合作伙伴保持密切的聯(lián)系； 　　2、代表酒店相關(guān)銷售活動(dòng)； 　　3、發(fā)揮創(chuàng)造力，為開發(fā)酒店產(chǎn)品和拓展銷售做出貢獻(xiàn)； 　　4、仔細(xì)計(jì)劃與客戶的會(huì)面，對(duì)預(yù)定的客戶實(shí)施客戶關(guān)系管理，完成銷售目標(biāo)； 　　5、在所負(fù)責(zé)的市場區(qū)域內(nèi)，監(jiān)視和報(bào)告市場及競爭者的情況； 　　6、準(zhǔn)備銷售報(bào)告，確保市場及客戶信息的準(zhǔn)確性，以便于工作的跟進(jìn)； 　　7、積極地傳播產(chǎn)品信息，在負(fù)責(zé)的市場內(nèi)營造酒店的知名度； 　　8、 主動(dòng)參與，完成各種銷售報(bào)告； 　　9、協(xié)助計(jì)劃和配合銷售活動(dòng)； 　?? 10、管理客戶檔案數(shù)據(jù)庫； 　?? 11、不斷地對(duì)部門給予持續(xù)建議及支持。 崗位要求 1.大專以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)，有良好英文溝通能力。 2.具有良好的服務(wù)意識(shí)，團(tuán)隊(duì)協(xié)作精神以及良好的溝通、協(xié)調(diào)和應(yīng)變能力。 3.注重細(xì)節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力較強(qiáng)。 4.有上進(jìn)心和良好的學(xué)習(xí)能力和抗壓能力。

崗位職責(zé) 1.全面負(fù)責(zé)宴會(huì)和會(huì)議，展示會(huì)等的推銷、預(yù)訂工作； 2.制定宴會(huì)銷售的市場推銷計(jì)劃、簡歷并完善宴會(huì)銷售部工作程序和標(biāo)準(zhǔn)，制定宴會(huì)銷售部規(guī)章制度并指揮實(shí)施； 3.建立改善宴會(huì)日記、客戶合同存檔、宴會(huì)訂單和預(yù)報(bào)單的存檔記錄，使之成為有效的工作程序和管理手段； 4.與餐飲部總監(jiān)和行政總廚溝通協(xié)調(diào)，共同議定宴會(huì)菜單及價(jià)格； 5.與其他部門溝通、協(xié)調(diào)、密切配合。 崗位要求 1.具有酒店宴會(huì)銷售崗位工作經(jīng)驗(yàn)，特別是包廂宴會(huì)的銷售，能結(jié)合行業(yè)特點(diǎn)開展整體市場營銷工作，有一定的客戶積累，團(tuán)隊(duì)合作精神； 2.對(duì)高檔宴會(huì)的組織及執(zhí)行有豐富的經(jīng)驗(yàn)； 3.具有較強(qiáng)的管理能力、判斷和決策能力、人際溝通協(xié)調(diào)能力、計(jì)劃與執(zhí)行能力； 4.工作細(xì)致、嚴(yán)謹(jǐn)，并具有戰(zhàn)略前瞻性思維。

崗位職責(zé) 1.確保自己的服飾、發(fā)型整潔、淡妝等方面全部符合規(guī)定的要求。 2.查看交班記錄，了解上一班的移交事項(xiàng)，并負(fù)責(zé)處理。 3.熟悉預(yù)訂資料，了解客情，尤其要記住即將來店的貴賓、?？偷男彰?，了解酒店的所有活動(dòng)。 4.熟悉酒店有關(guān)客房銷售的各項(xiàng)政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟(jì)效益。 5.熟練總臺(tái)各項(xiàng)專業(yè)業(yè)務(wù)和技能，搞好對(duì)客服務(wù)。 6.熟練掌握店內(nèi)外信息，提供準(zhǔn)確的問訊服務(wù)。 7.負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)。 8.負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗(yàn)證制度。 9.制作有關(guān)報(bào)表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求 1.大專以上文化程度，懂得英語。 2.性格開朗、頭腦靈活、工作踏實(shí)，具有較強(qiáng)的服務(wù)意識(shí)、推銷意識(shí)和責(zé)任感。 3.通曉酒店各項(xiàng)對(duì)客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺(tái)工作程度和規(guī)范。 4.相貌端正，身體健康。

崗位職責(zé) 1.?在整個(gè)工作過程中，始終保持高度的客戶服務(wù)意識(shí)； 2.?熟悉部門服務(wù)標(biāo)準(zhǔn)； 3.?保留活動(dòng)記錄； 4.?協(xié)助制定部門休假計(jì)劃； 5.?確定標(biāo)準(zhǔn)培訓(xùn)及評(píng)估的實(shí)施； 6.?根據(jù)部門目標(biāo)及反饋，經(jīng)常性的對(duì)員工及團(tuán)隊(duì)的表現(xiàn)加以評(píng)估； 7.?確保所有安全及衛(wèi)生程序的執(zhí)行；? 8. 完成上級(jí)交辦的其他工作。 任職要求 1.?1~3年在四/五星級(jí)酒店的相關(guān)管理經(jīng)驗(yàn)； 2.?具有較強(qiáng)的團(tuán)隊(duì)精神； 3.?具備一定的領(lǐng)導(dǎo)和人員管理技能，附加培訓(xùn)技能； 4.?具備較好的人際處理能力并關(guān)注細(xì)節(jié)； 5. 能有效抗壓并有效處理業(yè)務(wù)繁忙時(shí)的工作。崗位職責(zé) 1.?在整個(gè)工作過程中，始終保持高度的客戶服務(wù)意識(shí)； 2.?熟悉部門服務(wù)標(biāo)準(zhǔn)； 3.?保留活動(dòng)記錄； 4.?協(xié)助制定部門休假計(jì)劃； 5.?確定標(biāo)準(zhǔn)培訓(xùn)及評(píng)估的實(shí)施； 6.?根據(jù)部門目標(biāo)及反饋，經(jīng)常性的對(duì)員工及團(tuán)隊(duì)的表現(xiàn)加以評(píng)估； 7.?確保所有安全及衛(wèi)生程序的執(zhí)行；? 8. 完成上級(jí)交辦的其他工作。

【崗位職責(zé)】 1、負(fù)責(zé)客房部的整體經(jīng)營和運(yùn)作；分配督導(dǎo)員工工作，制定工作計(jì)劃。 2、確保部門成本及各項(xiàng)費(fèi)用，得以良好的控制。 3、根據(jù)酒店的運(yùn)營標(biāo)準(zhǔn)，隨時(shí)對(duì)房間和設(shè)施設(shè)備及各項(xiàng)物品進(jìn)行檢查。 4、制定部門的年度預(yù)算，并確保部門的經(jīng)營費(fèi)用控制在預(yù)算之內(nèi)。 5、檢查客房部的設(shè)施和管理，抽查及提升本部門整體工作質(zhì)量及工作效率。 6、組織編制部門工作程序及工作考評(píng)。