【職位描述】
健身中心前臺接待/實習生履行接待職責，確保所有健身設施，包括游泳池的水位和水溫保持在最佳工作和衛(wèi)生狀態(tài)。他/她負責指導客人安全使用健身器材，確?？腿耸冀K滿意。
我將做些什么？
作為健身中心前臺接待/實習生，你將負責以標準執(zhí)行以下任務：
?堅持顧客至上的宗旨，及時滿足顧客的需求。
?與客人和同事進行良好溝通。
?發(fā)揮積極影響，認真負責，主動解決問題。
?通過學習新技能，抓住自我提升的機會。
?靈活應對工作要求的變化。
?以熱情、友好和真誠的微笑迎接客人。
?確?？腿顺鍪緯T卡或房卡，并在俱樂部入住/退房登記表上登記。
?充分了解酒店和健身中心的服務和特色，包括內(nèi)部促銷活動、當前和未來可供客人使用的設施，并積極向客人推廣。
?了解所有水療設施和產(chǎn)品的名稱、功能和使用方法。
The Health Club Receptionist/Trainee performs reception duties and ensure all fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. He / she provides guidance to guests on the safe usage of the fitness equipment, ensuring guest satisfaction at all times.
What will I be doing?
As the Health Club Receptionist/Trainee, you will be responsible for performing the following tasks to the highest standards:
? Adhere to the customer-first purpose and promptly attend to customers’ needs.
? Communicate well with guests and colleagues.
? Be a positive influence, responsible and proactive in solving problems.
? Seize opportunities for self-improvement by learning new skills.
? Flexible and responsive to changes in work requirements.
? Greet guests with a warm, friendly and sincere smile.
? Apologize on behalf of the Health Centre to any angry or upset guest / Health Club member, informing the supervisor or manager immediately.
? Fully understand the hotel’s and Health Centre's services and features, including internal promotions, current and future facilities available to guests, and actively promote them to guests.
? Understand the name, function and usage of all spa facilities and products.
我們需要什么樣的人才？
為希爾頓品牌服務的健身中心前臺接待/實習生始終代表我們的客人工作，并與其他團隊成員合作。要成功勝任這一職位，您應保持以下態(tài)度、行為、技能和價值觀：
?至少 1 年工作經(jīng)驗或同等學歷和經(jīng)驗。
? 良好的人際交往技能，以提供全面的客人滿意度。
?能夠站立、行走和/或坐下并持續(xù)履行基本工作職能。
?能夠操作健身器材和游泳。
? 能承受工作壓力，并能在繁忙時期應對緊張局面。
在希爾頓工作會是怎樣的體驗？
希爾頓是全球領先的酒店管理公司，業(yè)務涵蓋從豪華的全方位服務酒店和度假村到長住套房和中等價位酒店等住宿領域。近一個世紀以來，希爾頓一直為商務和休閑旅客提供最優(yōu)質(zhì)的住宿、服務、設施和價值。希爾頓致力于延續(xù)其傳統(tǒng)，為全球品牌提供卓越的賓客體驗。我們的愿景是讓地球充滿好客的光芒和溫暖，我們的團隊團結一致，每天在世界各地創(chuàng)造非凡的好客體驗。而我們出色的團隊成員正是這一切的核心！
What are we looking for?
A Health Club Receptionist/Trainee serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
? Minimum 1 years of experience or equivalent combination of education and experience.
? Good interpersonal skills to provide overall guest satisfaction.
? Able to stand, walk and / or sit and continuously perform essential job functions.
? Able to operate gym equipment and swim.
? Able to work under pressure and deal with stressful situations during busy periods.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
