Russian is preferred 俄語優(yōu)先
·? ? ? ????Manage and supervise all tasks ofhis/her staff to ensure guests receive prompt, cordial attention and personalrecognition
·????????指引和監(jiān)督下屬工作以確保住客第一時(shí)間感受到熱忱的關(guān)注和辨識(shí)
·????????Demonstratesself-confidence to establish a positive relationship with the guest embodiesthe Accor Hotels values and maximizes all available resources.
·????????展現(xiàn)自信，與客人建立積極的關(guān)系，體現(xiàn)酒店價(jià)值觀，最大限度地利用所有可用資源。
·????????Is open and pays attention to his/herenvironment to anticipate guests and colleagues needs and expectations. Handlesthe guest’s request as a priority.
·????????開放并關(guān)注他/她的環(huán)境，以預(yù)測(cè)客人和同事的需求和期望。優(yōu)先處理客人的要求
·????????Works together collaboratively with teammembers to develop a mutual relationship of trust and respect.? Always supports colleagues openly in theworking environment
·????????與團(tuán)隊(duì)成員合作，建立相互信任和尊重的關(guān)系。在工作環(huán)境中始終公開支持同事
·????????Ensure guests receive prompt, courteous,pro-active and personalized service, to consistently provide thoughtful, caringand sincere service
·????????確保客人得到及時(shí)、禮貌、主動(dòng)和個(gè)性化的服務(wù)。始終如一地提供周到、貼心、真誠(chéng)的服務(wù)。
·????????Ensure that all Front Office StandardsOperating policies and procedures are adhered
·????????確保所有前廳標(biāo)準(zhǔn)操作政策和流程得到遵守
·????????Ensure procedures are being met orexceeded on a daily basis for all loyalty/VIP Guests
·????????確保所有忠誠(chéng)/VIP客人每天都能遵守或超過流程
·????????Coordinate the arrival, stay anddeparture experience to ensure a seamless experience
·????????協(xié)調(diào)到達(dá)、停留和離開的體驗(yàn)，確保無縫體驗(yàn)
·????????Liaise with all key departments togather the correct information?
·????????與所有關(guān)鍵部門保持聯(lián)系，收集正確的信息
·????????Familiar with ?the senior?butler jod describe
·????????熟悉高級(jí)管家的所有工作職責(zé)
·????????Communicate relevant information andspecial requirements to all departments to ensure the expectations of all Russian guestand VIP guests are exceeded
·????????與各部門溝通相關(guān)信息和特殊要求，確保所有俄羅斯客人和VIP客人的期望都能得到滿足
·????????Create Daily and Weekly reportshighlighting the upcoming arrivals and in house Guests
·????????創(chuàng)建每日和每周的報(bào)告，突出即將到來的客人和住客
·????????Coordinate with the Front Office andHousekeeping to ensure preferences are consistently met
·????????與前臺(tái)和客房部保持協(xié)調(diào)，確保他們的偏好得到一致的滿足
·????????Assist VIP and high profile loyaltyguests with preparation of activity itineraries and ground transportation whenapplicable
·????????協(xié)助VIP和高忠誠(chéng)度客人準(zhǔn)備活動(dòng)行程和地面交通
·????????Ensure Front Office and Accountingcolleagues are aware of special billing arrangements
·????????確保前廳部和會(huì)計(jì)同事了解特殊的計(jì)費(fèi)安排
·????????Perform pre-arrival communication to VIPand loyalty guests when necessary to ensure the correct information is obtained
·????????必要時(shí)與貴賓和忠誠(chéng)客人進(jìn)行預(yù)達(dá)溝通，以確保獲得正確的信息
·????????Contact guests during their stay andassist with any needs that arise
·????????在客人入住期間與他們聯(lián)系，并協(xié)助處理任何可能出現(xiàn)的需求
·????????Ensure all billing is correct anddelivered the night prior to departure; schedule check out services withUniform/Guest Services team
·????????確保所有賬單無誤，并在出發(fā)前一晚交付;與制服/客人服務(wù)團(tuán)隊(duì)安排檢查服務(wù)
·????????Review all loyalty/VIP guest incidentsand ensure proper follow up is completed with the relevant departments
·????????審核所有的忠誠(chéng)/VIP客人事件，確保與相關(guān)部門完成適當(dāng)?shù)母M(jìn)
·????????Assume Manager On Duty shifts whenneeded
·????????在需要的時(shí)候替班值班經(jīng)理
·????????Monitors butlers to ensure residentsreceive prompt and courteous service
·????????監(jiān)控管家，確保客人得到及時(shí)、禮貌的服務(wù)。
·????????Communicate with Head Butler on allmatters regarding guest services & hotel operations
·????????及時(shí)與首席管家交流對(duì)客服務(wù)和酒店運(yùn)營(yíng)的動(dòng)態(tài)
·????????Ensure room is prepared to requiredstandards and exceeds specific needs of guest
·????????確?？头堪礃?biāo)準(zhǔn)及住客的特殊需求準(zhǔn)備好
·????????Ensure that pre-stay email sent outprior to guest’s arrival
·????????確保歡迎郵件在客人抵店前發(fā)送
·????????Greet guests on arrival and bid farewellon departure at Hotel main entrance and or the room.
·????????在酒店大堂歡迎及送別客人
·????????Conduct hotel and room orientation ifneeded
·????????若有需要為住客做酒店和房間的介紹
·????????Offer welcome drink upon guest’sarriving at the rooms
·????????在房間為到店客人提供歡迎飲料
·????????Performed in-room check in/in-room checkout if needed
·????????若有需要為客人在房間辦理入住和退房手續(xù)
·????????Offer unpacking services for guest anddo so when requested
·????????當(dāng)客人要求時(shí)為客人提供行李拆包服務(wù)
·????????Ensure high standard of grooming andpresentation of Butler at all times
·????????確保所有管家時(shí)刻保持高標(biāo)準(zhǔn)的儀容儀表
·????????Orchestra thearrival experiences for Villa and Suite rooms
·????????安排好別墅或套房客人辦理入住所需的全部程序
·????????Ensure services delivered exceed guestexpectations
·????????確保客人收到預(yù)期之外的服務(wù)
·????????Be familiar with areas of localinterest, locations, general community activities, cultural events, etc
·????????熟悉當(dāng)?shù)氐娘L(fēng)景名勝，人文知識(shí)，大型活動(dòng)等等
·????????Establish a communication line withguests during residence for any service requirements
·????????在客人住店期間與客人就任何服務(wù)需求建立良好的溝通
·????????Ensures that consumption of residentsupplies is under control
·????????確保客人的消費(fèi)得到有效控制?
·????????Ensure that up selling is optimized andhotel products and facilities are utilized to the utmost by all residents
·????????確保優(yōu)化升級(jí)銷售，最大限度地利用酒店產(chǎn)品和設(shè)施。
·????????Meet all Suites and Villa guests toobtain their feedbacks on how to improve the services experience
·????????收集所有套房和別墅住客的就如何提升服務(wù)體驗(yàn)的反饋意見
·????????To satisfy the reasonable needs of allguests and actively arrange for them
·????????滿足一切客人合理需要，并能積極為其安排
·????????Liaise with Engineering, Housekeeping tomaintain Villa and Suites room by conducting monthly Suites inspection andweekly Villa inspections
·????????協(xié)同工程部、客房部做好套房每月檢查和別墅的每周檢查來保持別墅和套房的房間良好狀況
·????????Provide food and beverage services asrequested in conjunction with Food and Beverage staff
·????????配合餐飲部提供餐飲服務(wù)以滿足客人的需求
·????????Provide 24 hours Butler service forPresidential Villa and Suites when needed
·????????保持和運(yùn)營(yíng)部門之間都能有效溝通
·????????Maintain effective communication withoperational departments
·????????當(dāng)需要時(shí)為總統(tǒng)別墅和套房住客提供24小時(shí)貼身管家服務(wù)
·????????actively and effectively solveunexpected problems and Effective follow-up
·????????積極有效的解決突發(fā)問題, 并有效的跟進(jìn)
·????????Organize complimentary items to Villaand Suites
·????????協(xié)調(diào)別墅和套房客人的贈(zèng)品
·????????Making sure that all preferences andprofile keyed in the system is correct and in order
·????????確保所有的客人喜好和資料準(zhǔn)確有序地輸入系統(tǒng)
·????????Conduct 3 shift briefing (AM, PM) duringabsence of Head Butler
·????????當(dāng)首席管家不在是協(xié)調(diào)管理三個(gè)班次
·????????Handle complain occurred and update HeadButler
·????????處理投訴并及時(shí)向首席管家
·????????Make sure Butler tools/operationequipment (buggy, computer, printer, etc) are well maintained, proper stocked,clean and well arranged at all times
·????????確保管家工作的相關(guān)的工具、設(shè)備受到良好的維護(hù)，適當(dāng)?shù)膬?chǔ)存，清潔及合理安排維護(hù)
·????????Daily inventory Butler items and updateHead Butler if discrepancies found
·????????每日清點(diǎn)管家物品，若有差異及時(shí)匯報(bào)給首席管家
·????????Performs routine inspections of all butler areasincluding occupied and non-occupied rooms, pantries, stores, equipments,perishables, stationary, etc.
·????????對(duì)所有管家區(qū)域進(jìn)行常規(guī)檢查，包括有人和無人房間、餐具室、商店、設(shè)備、易腐物品、文具等。
·????????Conduct daily training for Butler and inspect theservices delivered to guests
·????????每天對(duì)管家進(jìn)行培訓(xùn)并檢查對(duì)客服務(wù)
·????????Orchestra check out experiences ofSuites and Villa guests and make sure the billing is correct
·????????安排好別墅或套房客人退房時(shí)的所有程序
·????????Prepare weekly roster based on occupancy
·????????每周根據(jù)入住率排班
·????????Coordinate with Head Butler to evaluateweekly performance of Butler team
·????????每周配合首席管家評(píng)估管家團(tuán)隊(duì)的工作表現(xiàn)
·????????Update log book and daily shift checklist
·????????每天更新交班本和班次檢查表
·????????Proactively and initiate servicesimprovement needed to Head Butler/FrontOfficeManager
·????????積極主動(dòng)地根據(jù)首席和前廳部經(jīng)理的要求改進(jìn)對(duì)客服務(wù)
·????????As mentor to guide new comer to thedepartment and make sure he/she fully understand his/her role
·????????指引部門新員工并確保他/她了解自己的角色
·????????Making sure that Butler and Club houseteam are familiar with residents
·????????確保管家和會(huì)所團(tuán)隊(duì)熟悉每一個(gè)住客
·????????Appraise appearance, discipline andefficiency of all staff under direct supervision and initiate immediateremedial action if necessary
·????????評(píng)估直接監(jiān)督下所有員工的外表、紀(jì)律和效率，必要時(shí)立即采取補(bǔ)救措施
·????????Assists in monitoring and controllingrelevant procedures including lost and found, key control, security andemergency procedures, health and safety for employees and residents
·????????協(xié)助監(jiān)督和控制相關(guān)程序，包括失物招領(lǐng)、關(guān)鍵控制、安全和應(yīng)急程序、員工和客人的健康和安全。
·????????Ensures that butlers receiveappreciation for their efforts in the form of regular feedback and recognition
·????????確保管家通過定期反饋和認(rèn)可的方式獲得對(duì)其努力的贊賞
·????????Ensures that long staying residents/special attention residents/ occasion celebrating residents are given greaterimportance and are taken care of exclusively
·????????確保長(zhǎng)期居住的客人/特別關(guān)注的居民/慶祝重要場(chǎng)合的客人們得到更大的重視并得到專門照顧
·????????Ensures all communication is carriedclearly between the team and the Head Butler
·????????確保團(tuán)隊(duì)與管家負(fù)責(zé)人之間的所有溝通都清晰明了
·????????Ensures that the Butleris fully aware of the tasks and assignments of every individual within thedepartment
·????????確保管家完全了解部門內(nèi)每個(gè)人的任務(wù)和任務(wù)
·????????Conducts regular trainings and roleplays to ensure all trainings are understood by the team
·????????定期進(jìn)行培訓(xùn)和角色扮演，以確保團(tuán)隊(duì)理解所有培訓(xùn)
·????????Conducts inventories and stock taking ofall items within the jurisdiction of Butlers and is responsible for theordering of new stocks
·????????對(duì)管家管轄范圍內(nèi)的所有物品進(jìn)行庫(kù)存和盤點(diǎn)，并負(fù)責(zé)訂購(gòu)新庫(kù)存
·????????ActivelyPromote Important KPIs in Hotels, and supervise and facilitate the completionof members
·????????積極推動(dòng)酒店重要KPI, 并能督促成員完成
·????????Provides an environment which iscongenial and ensure that all team members receive unbiased supervision.
·????????提供一個(gè)適宜的環(huán)境，確保所有團(tuán)隊(duì)成員接受公正的監(jiān)督
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