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?Organization of arrivals and transfer to the Hotel and Vessel ?Ensuring smooth operation of transfers (transfer / luggage / times) ?Assistance to guests with lost luggage ?Coordination of airport representative and assisting with passenger travels ?Organizing guest information documents (city maps/ brochures / hand outs, welcome letter, questionnaires) ?Tour Director desk hours in accordance with the tour layout ?Responsible for providing relevant information about the tour, welcome briefing and local, cultural and historic commentary on the coach ?Offer advice on food/restaurants, shopping, and activities during free time ?Receipt and handling of guest complaints & private guest excursions ?Liaising with Lead Travel Concierge to inform about special guest needs and communicate estimated arrival time and check actual docking location Excursion ?Coordination of all excursions including audio equipment ?Liaising with local suppliers (reconfirmation of reservations, motor coaches, guides…) ?Instructing and briefing local guides prior to excursions ?Accompanying of all excursions and walks (with or without local guides) ?Controlling and monitoring of implementation and quality of the excursions

崗位： Security Staff Security Staff Celebrity 招聘要求： 1、身體健康，無傳染性疾病，可以適應船上生活； 2、良好的英語溝通能力，性格外向，善于與人交流； 3、形象氣質(zhì)佳，良好的服務意識； 4、具有良好的團隊合作意識； 5、有海事證書者或有郵輪工作經(jīng)驗者優(yōu)先；

工作職責 ? 能夠使用基本的專業(yè)肉類加工技能，處理、解凍、準備和分切肉類，要符合所有公共衛(wèi)生政策 和維京星級服務標準的質(zhì)量和清潔要求。 ? 檢查職責范圍內(nèi)的設備是否妥善存放；行使職責和所有權；能夠進行基本的計算。 ? 協(xié)助肉類加工間主管儲存貨物和進行生肉產(chǎn)品的庫存盤點工作。 ? 根據(jù)所有的公共衛(wèi)生政策和公司規(guī)定，遵循解凍的時間表和程序。 ? 確保經(jīng)濟的工作習慣、控制食品生產(chǎn)，盡量減少和避免浪費。 ? 確保食物準備和儲存符合所有的公共衛(wèi)生政策和公司的規(guī)定，執(zhí)行并保持“順手清潔”的工作 習慣。 ? 根據(jù)所有的公共衛(wèi)生政策，實施安全的工作政策和程序，盡量減少設備的損失和損壞，并保持 相關區(qū)域的清潔標準；確保所有設備在每次使用后都經(jīng)過消毒并相應地退還。 ? 分類清理垃圾并放到指定的垃圾桶里；根據(jù)需要經(jīng)常清理垃圾，確保符合垃圾分類程序和所有 的公共衛(wèi)生標準。 ? 確保在服務前15 分鐘完成所有職責區(qū)域內(nèi)的餐前準備工作。 ? 每天參加每日例會，了解團隊的運營需求，并確保始終如一地遵守維京的星級服務標準。 ? 根據(jù)維京的星級服務標準和所有的公共衛(wèi)生政策，為客人提供高水平的舒適度和服務，并在 指定區(qū)域始終保持無可挑剔的清潔和衛(wèi)生標準；根據(jù)客流量、登船下船、海上漂流日活動和其 他活動，主動提供服務。 ? 確保在相關活動期間，例如在裝載、處理和儲存化學品期間，始終穿戴個人防護裝備（PPE）。 始終使用正確的搬運重物技巧，以防止受傷。 ? 始終遵循維京的形象和制服標準，堅持完美的儀容標準。 ? 確保公司財產(chǎn)得到適當?shù)谋Ｗo，特別是在惡劣天氣條件下，以防止不必要的損失和損壞。

?Assistance with preparation and cooking daily meals (including breakfast, lunch, Tea Time, dinner, etc.) for crew and guests in accordance with Executive Chef Manual and menu cycle ?Handling all groceries, products and galley equipment with care ?Inventory according to instructions ?Separation and disposal of waste / garbage ?Conduction of stock takes; inventory according to company procedures ?Preparation of opening and closing ships at start and end of season ?Assistance in other departments upon instruction from supervisors (if required) ?Performance according to company standards and HACCP rules ?Participation in loadings ?Luggage duty on embarkation and disembarkation day ?Correct storage of stock; establishing of par levels ?Active participation in onboard training programs

?Professional preparation and distribution of daily meals including breakfast, lunch, tea time, dinner, etc. for crew and guests in accordance with Executive Chef manual and menu cycle ?Ordering of stock in cooperation with Executive Chef ?Correct handling of all products and equipment ?Ensuring of perfect cleanliness in working area in accordance with HACCP rules ?Conducting stock takes; inventory according to company procedures ?Preparation to open and close ships at start and end of season ?Assistance in other departments upon instruction from supervisors (if required) ?Performance according to company standards and HACCP rules ?Participation in loading processes ?Correct storage of stock; establishing of par levels ?Active participation in onboard training programs ?Luggage duty on embarkation and disembarkation day

?Organisationof arrivals and transfer to the Hotel and Vessel ?Ensuring smooth operation of transfers (transfer / luggage / times) ?Assistance to guests with lost luggage ?Coordination of airport representative and assisting with passenger travels ?Organizing guest information documents (city maps/ brochures / hand outs, welcome letter, questionnaires) ?Tour Director desk hours in accordance with the tour layout ?Responsible for providing relevant information about the tour, welcome briefing and local, cultural and historic commentary on the coach ?Offer advice on food/restaurants, shopping, and activities during free time ?Receipt and handling of guest complaints & private guest excursions ?Liaising with Lead Travel Concierge to inform about special guest needs and communicate estimated arrival time and check actual docking location Excursion ?Coordination of all excursions including audio equipment ?Liaising with local suppliers (reconfirmation of reservations, motor coaches, guides…) ?Instructing and briefing local guides prior to excursions ?Accompanying of all excursions and walks (with or without local guides) ?Controlling and monitoring of implementation and quality of the excursions

Onboard Duties ?Organisationof embarkation and disembarkation ?Ensuring smooth operation of transfers (transfer / luggage / times) ?Coordination of airport representative and assisting with passenger travels ?Handling / filing of cruise, land (if applicable) reports & daily program ?Managing and filing vendor vouchers & onboard bookings ?Organizing guest information documents (city maps/ brochures / hand outs, welcome letter, questionnaires) ?Organisingand presenting guest entertainment (games / lectures / presentations) according to the cruise layout & active guest relation ?Responsible for all public announcements (including bridge commentary) ?Facilitating and assisting guests with onboard cruise bookings ?Travel Concierge desk hours in accordance with the tour layout ?Receipt and handling of guest complaints & private guest excursions. Offer advice on food/restaurants, shopping, and activities during free time Shore Excursion ?Coordination of all excursions including audio equipment ?Liaising with local suppliers (reconfirmation of reservations, busses, guides…) ?Instructing and briefing local guides prior to shore-excursion ?Accompanying of all excursions and walks (with or without local guides) ?Controlling and monitoring of implementation and quality of the excursions

?Responsible for the entire galley operation onboard ?Ensuring professional production and distribution of all meals for guest and crew in accordance with company standards, menu cycle and recipes ?Organisationand execution of F&B related ship functions and special events (e.g. Welcome / Farewell) ?Ensuring food safety, highest level of cleanliness in the galley and production areas at all times in accordance with Viking River Cruise standards & HACCP ?Ordering of all food supplies according to production planning and in cooperation with the Hotel Manager ?Conduction of menu briefings with waiter staff prior to service and instruction of waiters to explain dishes ?Preparation of opening and closing ships at start and end of season ?Supervision, motivation and training of the multi-national galley crew ?Participation in loadings and conduction of quality control ?Responsible for cost control and adherence to set budgets ?Conduction of stock takes; inventory according to company procedure ?Active participation in ship functions, socializing with guests during meal times

?Supervision and support of a professional welcoming and sales orientated service in bar, lounge and on the sundeck ?Operation of bar procedures according to company standards (e.g. menus, decoration, appearance) ?Organisation, management, motivation and training of bar team (2 to 4 crew) ?Organisationand execution of F&B related ship functions and special events ?Serving drinks in accordance with company standards ?Creation of daily cocktails in accordance with company standards ?Preparation and set up of Café Lunch in the lounge in coorporationwith Executive Chef and Food & Beverage Manager ?Ensuring highest level of cleanliness within bar, pantry, lounge, sundeck in accordance with HACCP standards ?Cost control for bar in accordance with the budget ?Establishing of weekly stock order in cooperation with Food & Beverage Manager ?Responsible for the daily tallying of the bar revenue ?Conduction of stock takes; inventory according to company procedures ?Preparation of opening and closing ships at start and end of season ?Correct storage of stock; establishing of par levels ?Luggage duty on embarkation and disembarkation day ?Participation in loadings

?The holder of the position undertakes not to pass over the company’s information, manuals, information on business developments and EDP data to any third party or publicize or retain same for personal use after leaving the job. ?The company reserves the right to demand compensation for damages in the event of a breach of this instruction and take legal action against the staff. ?Conduct and appearance in accordance

?Supervision/support of a professional welcoming and sales orientated F&B Service ?Coordinate with the Executive Chef dietary needs for guests according to manifest ?Ensuring absolute cleanliness and order in accordance with HACCP rules ?Operation of service procedures according to standards (e.g. menus, decoration,) ?Organisationand execution of F&B related ship functions and special events ?Responsible for sales for on-board products such as aperitifs, digestives and wines ?Preparation of opening and closing ships at start and end of season ?Act as Deputy Hotel Manager when Hotel Manager and Asst. HM are not available Management and motivation of the service crew ?Organisation, management and motivation of restaurant and bar (7-16 crew) ?Management of work schedules & Training of service department ?Luggage duty on embarkation and disembarkation day ?Participation in loadings and waste management Responsible for cost control and adherence to set budgets ?Cost control (incl. stock supply/inventory in accordance to the budget &standards) ?Daily closing of restaurant and bar area cash register

?Responsible for the entire hotel operation onboard ?Ensuring that all hotel departments are managed according to their standards ?Management and motivation of the crew, with emphasis on Department Heads ?Operation of service procedures according to company standards ?Stock ordering for the hotel department (F&B, Housekeeping, equipment, etc.) ?Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules ?Final inspection and receipt of all supplies and deliveries for the hotel department ?Supervision and organization of opening and closing ships at start /end of season ?Active liaison with guests and successful handling of complaints ?Active participation in all onboard events and special functions ?Presence in the galley and restaurant during meal times ?Ensuring active and smooth flow of communication with the nautical department, onboard management, crew and the Head Office Basel ?Ensuring departmental training according to requirement profile ?Responsible for cost control and adherence to all set budgets ?Daily analysis of debtors in accordance with Receptionist / Night Auditor ?Conduction of stock takes; inventory according to company procedures ?Active participation in loadings

工作職責：This is hotel－based No.2 role. As Hotel No.2 you’ll provide leadership direction to the hotels by maximising financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in his/her absence. Your day to dayPeople? Direct hotel everyday activities, plan and assign work ensuring you always have the right staffing numbers ? Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues － recognise good performance ? Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently ? Recommend or initiate any HR elated actions where needed ? Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management Guest Experience? Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members ? Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities Responsible Business? Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts ? Act as public relations representative to raise awareness of hotel and brand in local community ? Drive team member involvement in community organisations, activities and businesses ? Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint ? Perform other duties as assigned. May also serve as manager on duty Financial? Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability ? Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty任職資格：What we need from you? Obtain thorough understanding of “True Hospitality for Good”? Be aspired to grow into hotel General Manager? Has cross－functional management experience? Be energetic and highly self－motivated

一、招聘基本條件： 1、政治立場堅定，擁護中國共產(chǎn)黨領導和社會主義制度，擁護中華人民共和國憲法和法律法規(guī)，品行端正，遵紀守法。 2、具有良好的專業(yè)素質(zhì)，具有較強的開拓創(chuàng)新精神、市場競爭意識、執(zhí)行力和溝通協(xié)調(diào)能力。 3、具有良好的心理素質(zhì)，身體健康，無不良啫好。 4、無犯罪記錄：因犯罪受過刑事處罰的人員、被開除中國共產(chǎn)黨黨籍的人員、被開除公職的人員、被依法列為失信聯(lián)合懲戒對象的人員等不予報名通過。 二、應聘酒店副總經(jīng)理須滿足以下幾個條件 1、年齡:45周歲以內(nèi)。 2、學歷:本科及以上，酒店管理、旅游管理,工商管理等相關專業(yè)優(yōu)先。 3、工作經(jīng)驗:具有聯(lián)號酒店3年以上高層管理經(jīng)驗。 4、崗位職責：主持酒店整體管理工作。

【崗位職責】 1、負責酒店前廳部的接待和管理工作，熟知前廳服務設施的功能，處于完好狀態(tài)。 2、進行有關的市場計劃分析制定部門工作計劃，完成工作報告。 3、使客房達到最高出租率，獲取最佳的客房收入。 4、督導下屬部門主管，委派工作任務，明確崗位責任，隨時調(diào)整工作部署。 5、保持良好的客際關系，能獨立有效地處理賓客投訴。 6、協(xié)助酒店與更高一級領導處理突發(fā)事件。 【崗位要求】 1、大專以上學歷，有同崗位工作經(jīng)驗2年以上。 2、熟悉酒店前廳的經(jīng)營管理工作，具有較強的工作責任感和敬業(yè)精神。 3、督導前廳各分部員工服務質(zhì)量標準、操作流程標準并對前廳部各項工作實施全面監(jiān)管。 4、有效貫徹、落實并完成部門制訂的每月工作計劃。 5、有較強的協(xié)調(diào)管理能力，具有一定的銷售能力。 6、全面掌握前臺收銀方面的財務基礎知識，能處理日常服務環(huán)節(jié)中所涉及到的財務方面的問題。

崗位職責： 1、在財務經(jīng)理的領導和監(jiān)督下，負責酒店日常財務核算、報表編制、預算編報工作； 2、收集整理相關資料，為財務分析、內(nèi)外部審計提供詳實的數(shù)據(jù)支持； 3、審核月度用款計劃，合理調(diào)配資金； 4、嚴格審核會計憑證的真實性、及時性，以及經(jīng)濟業(yè)務的合理性、合法性；其次做到對應科目關系清楚，憑證摘要簡明扼要，數(shù)字準確，憑證記賬及時； 5、負責會計報表的編制，保證各種報表數(shù)據(jù)準確，編報及時；根據(jù)酒店財務報表資料，填報各類統(tǒng)計報表上報相關機構、部門； 6、協(xié)助財務經(jīng)理，提供每月財務分析所需的詳細資料，做到呈報內(nèi)容真實、全面，數(shù)字準確。 崗位要求： 1、高中以上學歷，一年以上會計主管或總帳會計工作經(jīng)驗； 2、自覺遵守酒店制度，有較強的事業(yè)心和責任感，熱愛本崗位工作，有良好的職業(yè)道德； 3、具備本崗位較強的知識水平和專業(yè)技能以及分析能力、計劃能力、執(zhí)行能力、協(xié)調(diào)能力。

崗位職責 1.負責酒店人力資源部的管理工作。 2.負責制定酒店人力資源政策、制度。 3.建立酒店的招聘管理體系，有效控制員工流動率。 4.制定酒店人力資源規(guī)劃，并組織實施。 5.組織完成年度培訓計劃，針對核心員工進行職業(yè)規(guī)劃。 6.建立和諧的勞資關系。 7.建立績效管理與考核體系。 8.健全采購制度，保障全店采購正常運行。 崗位要求 1．大專以上學歷，從事酒店人力資源工作3年以上。 2．熟知國家、地區(qū)勞動法律法規(guī)及相關政策。 3．擁有良好個性與魅力的授課風格，培訓技能嫻熟。 4．管理類專業(yè)，接受過系統(tǒng)的人力資源管理理論培訓。

崗位職責 1、?督導下屬嚴格執(zhí)行餐廳服務標準和服務程序，為客人提供熱情、滿意的服務； 2、?檢查所屬員工的儀容儀表和執(zhí)行餐廳規(guī)章制度的情況； 3、?安排下屬班次和輪休，負責對所屬員工的考勤檢查和統(tǒng)計工作； 4、?負責檢查落實營業(yè)前的一應準備工作； 5、?了解并于班前例會向所屬員工傳達每市訂座情況、準備情況和沽清表內(nèi)容，糾正員工工作中存在的問題； 6、完成上級布置的其他工作。 崗位要求 1.高中及以上學歷或同等文化程度。 2.有2年以上的相關崗位管理經(jīng)驗。 3.具有強烈的事業(yè)心和責任感及高尚的職業(yè)道德。 4.儀表端莊大方，氣質(zhì)高雅。

崗位職責 1.負責客房部的整體經(jīng)營和運作；分配督導員工工作，制定工作計劃。 2.確保部門成本及各項費用，得以良好的控制。 3.根據(jù)酒店的運營標準，隨時對房間和設施設備及各項物品進行檢查。 4.制定部門的年度預算，并確保部門的經(jīng)營費用控制在預算之內(nèi)。 5.檢查客房部的設施和管理，抽查及提升本部門整體工作質(zhì)量及工作效率。 6.組織編制部門工作程序及工作考評。 崗位要求 1.大專畢業(yè)學歷或同等以上。 2.有2年以上同星級客房管理工作經(jīng)驗。 3.熟悉客房部專業(yè)知識，熟練使用電腦，持有客房部經(jīng)理上崗證或資格證書。 4.掌握熟悉客房管理、服務流程和質(zhì)量標準。 5.具有組織協(xié)調(diào)能力、應變能力、經(jīng)營能力以及文字表達能力和信息管理能力。

崗位職責 1.更新改造計劃且督促執(zhí)行，保證酒店設施不斷完善，始終處于正常、完好狀態(tài)。????????? 2.負責工程部的節(jié)支運行、保證酒店最大限度的節(jié)能、節(jié)支。???????????????????? 3.根據(jù)營業(yè)情況和氣候及市場能源價格情況，提出節(jié)能運行的計劃。 4.負責協(xié)調(diào)和酒店相關的市政工程等業(yè)務部門的關系，以獲得良好的外部環(huán)境。??????????????????????????????? 5.分析工程項目報價單，對完工的項目組織人員進行評估和驗收。??????????????????????& 崗位要求 1.大專以上文化程度；3年以上同崗位工作經(jīng)驗。 2.必須掌握機電工程設計基礎知識、熟悉電子通訊設備、計算機、暖通、空調(diào)、給排水設備、電梯等的使用和維護管理，熟悉基建、環(huán)境保護、安全生產(chǎn)、勞動保護方面的政策與法規(guī)。 3.能充分領會上級的經(jīng)營意圖，正確處理上下級之間、部門之間的關系，并能組織和指揮工程部各項工作計劃的實施，確保工程部的正常運轉(zhuǎn)。???? 4.有強烈的事業(yè)心與責任感，有較強的自學能力和適應性，秉公辦事，不謀私利。

崗位職責 1.負責餐飲部員工的崗位業(yè)務培訓，督促各崗位抓好培訓工作、提高全員業(yè)務素質(zhì)。 2.檢查各類用具的破損丟失情況，將各項易耗品費用降到最低點。 3.督促廚師長做好食品衛(wèi)生成本核算、食品價格等工作，定期研究新菜加以推廣、提高食品的出成率及邊腳料的利用率， 最大限度盈得利潤。 4.發(fā)展良好的賓客關系，滿足賓客特殊需求，處理各類賓客投訴。 5.制定、推行和監(jiān)督本部門的各項管理制度。 崗位要求 1.大專以上學歷或同等文化程度。 2.有2年以上的酒店管理經(jīng)驗，掌握餐飲各部門的崗位職責和工作程序。 3.具有強烈的事業(yè)心和責任感及高尚的職業(yè)道德。 4.身體健康，儀表端莊大方，氣質(zhì)高雅。 5.能夠根據(jù)市場變化和客人的需求，及時調(diào)整餐飲經(jīng)營策略，善于組織和開展各種食品展銷活動。 6.具有酒店預算管理知識，能編制餐飲預算。

崗位職責：督導財務部的業(yè)務操作；起草并落實財務部的有關制度；協(xié)助財務總監(jiān)編寫財務年度預算；負責財務管理和經(jīng)濟核算，反映本企業(yè)的財務狀況和經(jīng)營成果；做好財務預算、財務分析；加強資金管理和信息化管理；參與重大經(jīng)營決策的制訂；審核重要經(jīng)濟合同；受酒管公司委托監(jiān)督和控制所屬酒店資產(chǎn)管理情況；處理各項稅務事宜；其他公司章程授予的職責。 崗位要求：本科及以上同等學力，中級及以上會計從業(yè)資格；3年以上相關崗位工作經(jīng)驗，細致，有責任心，具備一定的管理能力。

工作職責：職位簡介：您知道嗎？智選假日酒店總經(jīng)理優(yōu)才計劃是洲際酒店集團專門針對大中華區(qū)有限服務酒店總經(jīng)理和全服務酒店職能領導人才打造的優(yōu)才吸引和培養(yǎng)項目，旨在發(fā)現(xiàn)和培養(yǎng)熱愛酒店行業(yè)且有潛力成為智選假日酒店總經(jīng)理的高潛能人才。您知道嗎？作為此項目的參與者，您將接受全面的酒店管理、運營和領導力方面的培訓。您將與經(jīng)驗豐富的總經(jīng)理和IHG支持中心的同事緊密合作，深入了解酒店運營管理的相關戰(zhàn)略和知識。您知道嗎？在過往加入智選假日酒店總經(jīng)理優(yōu)才計劃的參與者中，不僅有許多完成培訓和認證順利成長為智選假日酒店總經(jīng)理的例子，更有成長為IHG支持中心運營負責人、全服務酒店總經(jīng)理的例子。 您的日常工作參與由資深智選假日酒店總經(jīng)理親自指導的帶教培訓項目，深入學習酒店運營管理相關的系列培訓課程。參與智選假日酒店各職能部門的實戰(zhàn)演練，積累豐富實踐經(jīng)驗。定期接受 IHG 支持中心精心組織的學習與工作輔導交流，及時獲取學習進展與績效反饋，確保學習項目的順利進展和學校目標清晰明確。全面、深入研習智選假日的品牌文化與標準，透徹掌握智選假日酒店總經(jīng)理所需把控的各類運營指標、管理系統(tǒng)及品牌文化內(nèi)涵，全方位夯實專業(yè)根基，為未來勝任智選假日酒店總經(jīng)理一職筑牢基礎，做好最充分的準備 。任職資格：我們對您的要求曾擔任全服務酒店房務運營或市場銷售職能部門負責人或有限服務酒店總經(jīng)理，且在部門負責人或總經(jīng)理崗位有過酒店籌備開業(yè)經(jīng)驗。內(nèi)心懷揣成為酒店總經(jīng)理的遠大抱負，在日常工作中展現(xiàn)出卓越非凡的領導力，善于精準高效溝通。對酒店行業(yè)滿懷熱忱，深諳待客之道。為追求個人職業(yè)成長與發(fā)展，樂于接受跨區(qū)域調(diào)動安排，積極投身培訓學習，全力把握未來職業(yè)晉升機遇。中文表達流利自如，能夠運用英文進行溝通和交流為佳。

崗位職責： 1. 了解酒店年度、月度經(jīng)營和銷售指標及完成情況我（RevPAR、營收、GOP、會員發(fā)展、成本與費用控制），制定合理化銷售方案并努力完成； 2. 每日巡視酒店，做好酒店日常運營質(zhì)量管理工作，確保各部門工作有條不紊； 3. 查看酒店每日經(jīng)營報表，了解經(jīng)營趨勢，隨時關注酒店房態(tài)及流量，適時調(diào)控；了解價格策略與客源結(jié)構，明確前臺每日銷售重點工作，完成酒店銷售計劃和經(jīng)營指標，確保酒店收益； 4. 與各銷售渠道保持溝通，及時處理合作中的各類問題； 5. 做好酒店風險防范，每日查看交接班記錄，復核前臺封包及各類表單； 6. 關注員工在崗狀況，做好客房清潔衛(wèi)生及硬件維護的檢查工作，每天抽查客房不少于5間； 7. 關注酒店能耗，根據(jù)酒店同期數(shù)據(jù)比、同城同類型酒店數(shù)據(jù)比，及時發(fā)現(xiàn)問題并制定相關措施； 8. 負責督導各部門負責人根據(jù)實際工作需求制定培訓計劃并落實；協(xié)助做好酒店安全、消防培訓、演習及管理工作； 9. 定期檢查酒店設施、設備和器材，做好維護，確保正常使用； 10. 負責前廳、客房、餐廳、廚房、工程等崗位的績效考核； 11. 關注每日員工餐質(zhì)量、關心員工生活； 12.完成領導安排的其他工作任務。 任職條件： 1.3年以上同崗位工作經(jīng)驗； 2.熟知酒店產(chǎn)品結(jié)構、服務規(guī)范、質(zhì)量標準和銷售系統(tǒng)并具有良好的溝通能力； 3.具有良好的管理、判斷、決策、創(chuàng)新、應變、人際關系、分析及組織協(xié)調(diào)能力，協(xié)調(diào)各有關部門之間的合作關系； 4.在預測及預算方面有較強的財務能力，能根據(jù)掌握的數(shù)據(jù)和信息果斷地做出分析并制定策略； 5.具有較強的社會活動能力，能對外界建立廣泛的業(yè)務網(wǎng)絡，熟悉主要客戶的基本狀況，同客戶保持良好的關系； 6.熟悉酒店各營業(yè)部門的情況，掌握最新產(chǎn)品信息，掌握市場動態(tài)。熟悉酒店經(jīng)營策略和客人需求，了解競爭酒店手段、價格規(guī)律、客戶狀態(tài)，善于做出應變措施； 7.有較強的語言文字表達能力、電腦操作能力和行政事務處理能力； 8.可接受工作地點調(diào)配。