Main Duties
主要職責(zé)
Administration
行政
- To assist in the preparation and update of the Departmental Operations Manuals.
協(xié)助準(zhǔn)備及更新部門運(yùn)轉(zhuǎn)。
- To attend regular departmental communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.
參與部門日常溝通會(huì)以及確保各部門例會(huì)及會(huì)議的有效性。
Marketing
市場(chǎng)營(yíng)銷
- To assist with inventory and forecasting methods of both FIT and group business, to ensure optimal strategies and controls are in place to minimise displacement and maximise total hotel revenues.
協(xié)助散客和團(tuán)體客人的房間存貨與預(yù)測(cè)方法,確保在最適當(dāng)?shù)目s小成本且最大化酒店收入方面進(jìn)行最理想策略和管理。
Marketing (continued)
市場(chǎng)營(yíng)銷 (續(xù))
- To monitor and provide feedback on the hotel’s effective use of Hyatt systems, tools and procedures in areas of business intelligence, revenue management, inventory management and dynamic pricing to maximise Hyatt’s competitive advantage in the marketplace.
對(duì)于酒店在商業(yè)情報(bào),收入管理,存貨管理和在動(dòng)態(tài)定價(jià)方面使用凱悅系統(tǒng),工具和流程的狀況進(jìn)行監(jiān)督并提供反饋意見,以在市場(chǎng)中最大化凱悅的競(jìng)爭(zhēng)優(yōu)勢(shì)。
- To manage the re-engineering and re-enforcement of business processes from an overall perspective of data cleanliness and data integrity.
在確保數(shù)據(jù)的清晰和完整的基礎(chǔ)上,進(jìn)行業(yè)務(wù)流程的改建和執(zhí)行。
- To conduct training with Front Office associates to ensure correct procedures are in place at check in and check out to ensure the availability and validity of data for analysis.
對(duì)前廳的職員進(jìn)行培訓(xùn),確保在入住登記手續(xù)和結(jié)賬手續(xù)離店時(shí)的工作流程正確,以便可獲得有效的數(shù)據(jù)用于分析。
Marketing and Business Intelligence
市場(chǎng)和商務(wù)情報(bào)
- To actively participate in the formulation and submission of the annual business plan.
積極參與每年的商業(yè)企劃書制定和提交,并給出建議。
- To provide the hotel Marketing Team with business intelligence based on Cognos data mining solutions and secondary resources (PMS reports).
通過(guò)Cognos數(shù)據(jù)資源和(PMS report)資源提供營(yíng)銷團(tuán)隊(duì)商務(wù)情報(bào)。
- To ensure the accuracy and validity of the data presented in the Cognos cubes.
確保Cognos cubes數(shù)據(jù)的有效和正確性。
- To provide the hotel with external market intelligence using tools such as Competitive Intelligence, Rate View / Phaser, Hotelbenchmark.com, access to a Global Distribution System (i.e. Gallileo Focalpoint / MySabre), Internet web sties and corporate resources.
通過(guò)使用競(jìng)爭(zhēng)者情報(bào) Rate View / Phaser, Hotelbenchmark.com,訪問(wèn)全球分銷系統(tǒng),( i.e. Gallileo Focalpoint / MySabre),以及國(guó)際互聯(lián)網(wǎng)頁(yè)和公司資源的手段為酒店提供外部市場(chǎng)情報(bào)。
- To assist the Director of Marketing / Sales in the strategic direction of the Sales team by assisting the sales managers with developing their personal business plans, corporate account classification (key account management) as well as ensuring monthly reporting needs are met.
幫助市場(chǎng)/銷售總監(jiān)制定銷售團(tuán)隊(duì)的戰(zhàn)略方案,協(xié)助銷售總監(jiān)開發(fā)他們的個(gè)人商業(yè)計(jì)劃,大客戶管理,確保完成每月報(bào)告的需求。
Revenue Management / Pricing and Distribution
稅收管理/定價(jià)和分配
- To optimise forecasting through the use of Business Intelligence and Revenue Management applications (IDeaS software where available).
通過(guò)商務(wù)情報(bào)和收益管理的應(yīng)用做出積極的商業(yè)前景預(yù)測(cè)。(IDeaS)
- To ensure correct inventory controls are in place for FIT / Group and for the hotel as a whole.
把散客/團(tuán)隊(duì)客人和酒店作為一個(gè)整體確保進(jìn)行正確的剩余空房數(shù)管理。
- To provide strategic, critical input for the weekly yield meeting.
為每周的產(chǎn)量會(huì)議提供戰(zhàn)略性的,關(guān)鍵性的報(bào)告。
- To monitor and constantly adapt pricing strategies in the context of competitor strategies and market fluctuations.
根據(jù)競(jìng)爭(zhēng)者的戰(zhàn)略和市場(chǎng)的波動(dòng),監(jiān)察并不 斷調(diào)整價(jià)格戰(zhàn)略。
Operational
營(yíng)運(yùn)
- To be familiar with the technical set up of the local Cognos solution, general dataflow, database structure and monthly extract procedure.
通曉局部Congos的解決方案,整體數(shù)據(jù)流、數(shù)據(jù)庫(kù)結(jié)構(gòu)和月度提取數(shù)據(jù)做法的技術(shù)設(shè)定。
- To be familiar with the escalation procedure in case of support issues with the local Cognos solution.
通曉Cognos升級(jí)辦法以便在Cognos遇到問(wèn)題時(shí)候予以解決。
- To be familiar with the technical set up for all tools including revenue management system (where available) used throughout the strategic marketing process.
通曉在戰(zhàn)略營(yíng)銷流程里使用到的所有系統(tǒng)工具的技術(shù)設(shè)定包括收支管理系統(tǒng)。
Other Duties
其他
- To report for work punctually, wearing the correct uniform and maintaining a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards
準(zhǔn)時(shí)出勤,穿著正確的制服和維持高標(biāo)準(zhǔn)的個(gè)人外觀和衛(wèi)生,符合酒店和該部門的著裝標(biāo)準(zhǔn)。
- To participate in annual Performance Development Discussions and personally follow through on agreed professional development goals.
參與每年的酒店發(fā)展研討會(huì)并按會(huì)議發(fā)展目標(biāo)執(zhí)行。
Other Duties (continued)
其他 (續(xù))
- To demonstrate Hyatt’s Values and Culture Characteristics at work.
在工作中體現(xiàn)凱悅的價(jià)值和文化特征。
- To respond to changes in the Marketing function as dictated by the industry, company and hotel.
要嚴(yán)格按照行業(yè),公司,酒店的規(guī)定對(duì)市場(chǎng)變化做出反應(yīng)。
- To read the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
閱讀酒店員工管理手冊(cè)對(duì)其理解并嚴(yán)格按照酒店管理規(guī)章制度去做,特別要嚴(yán)格按照防火,衛(wèi)生,健康,安全的管理?xiàng)l例及慣例去做。
- To attend training sessions and meetings as and when required.
如需要參加培訓(xùn)和會(huì)議。
- To carry out any other reasonable duties and responsibilities as assigned.
執(zhí)行其他合理的工作和分配責(zé)任。