Primary Responsibilities主要職責(zé)
· Propose most suitable rate and increase market share.
提供最合適的價(jià)格方案及提高市場(chǎng)占有率。
· Manages and keeps updated the guest database.
管理并更新客戶數(shù)據(jù)。
· Follow up market intelligence.
跟進(jìn)市場(chǎng)信息。
· At any time promote a positive image of the hotel in all forms of contact.
在任何時(shí)間，任何形式的聯(lián)系中提高酒店的正面形象。
· Formulate marketing plan annually with the DOSM.
同市場(chǎng)銷售總監(jiān)一起制定分部的年銷售計(jì)劃。
· Conduct yield management for maximum revenue
建立與收益總監(jiān)的橫向銷售管理溝通以爭(zhēng)取最大利潤(rùn)。
· With consultation to Executive Committee members, outlines rate structures, discount policies, special promotional packages and activities; work closely with F& B Director in outlining Banquet and Meeting sales targets, rates and sales operational procedures.
對(duì)行政委員會(huì)制定價(jià)格策略、優(yōu)惠政策、特別促銷套價(jià)及活動(dòng)提供建議。與餐飲總監(jiān)緊密合作，確定宴會(huì)、會(huì)議的銷售目標(biāo)、價(jià)格及流程。
· Offer the suggestions to Public Relations to promote hotel effectively and efficiently both domestically or internationally and all productions do meet with the requirement of Accor standard and specifications.
給公關(guān)人員提供有效地在國(guó)內(nèi)外推銷符合雅高酒店集團(tuán)標(biāo)準(zhǔn)的酒店產(chǎn)品的建議。
· Keep well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, and Banqueting etc.).
留意配合酒店尤其是主要部門的運(yùn)作（前廳部、客房部、餐飲部、宴會(huì)廳等）。
· Co-ordinate with the rooms division Director to implement a yield management and up selling program in the Front Office Department gaining maximum occupancy.
同房務(wù)部總監(jiān)密切協(xié)調(diào)以實(shí)現(xiàn)房?jī)r(jià)管理，并促進(jìn)前廳部的銷售以獲得最高的住房率。
· Propose yearly Sales & Marketing Budget outlining what trade shows we should attend countries and regions we should visit and why this would be beneficial to the hotel’s profit.
建議每年的銷售市場(chǎng)預(yù)算，我們應(yīng)該參加什么樣的貿(mào)易展覽會(huì)，訪問哪些國(guó)家和地區(qū)，以及這對(duì)酒店利益有什么好處。
· Develop & foster close and positive rapport with the public, guests, clients and members of the trade.
鼓勵(lì)和發(fā)展同公眾、旅客、客戶以及商界人士之間的積極緊密的關(guān)系。
· Source, interview and select talent for setting up of sales & marketing team, fulfilling specific jobs and provide job description for each post
尋找、面試、選擇新成員以建立市場(chǎng)銷售隊(duì)伍，填充具體的工作崗位，并為每一位置提供工作職責(zé)概述。
· Provide training module, conducting comprehensive and on – going training to sales team for highest standard performance in the market. Drawing training plan on monthly and annual basis to ensure making the Sales and Marketing team the most competent.
提供培訓(xùn)素材，積極引導(dǎo)，繼續(xù)培訓(xùn)銷售隊(duì)伍，創(chuàng)建市場(chǎng)上的最好業(yè)績(jī)。在制定月銷售計(jì)劃及年銷售計(jì)劃的基礎(chǔ)上確保銷售隊(duì)伍最具競(jìng)爭(zhēng)力。
· Direct Reservations and sales team with training and prompt information on rates/packages/changes for proper and efficient services to ensure maximum bookings
指導(dǎo)并培訓(xùn)銷售及預(yù)訂人員，收集關(guān)于房?jī)r(jià)、套餐及市場(chǎng)變化的信息，為達(dá)到最廣泛的預(yù)訂系統(tǒng)提供完善與高效的服務(wù)。
· Organize and submit weekly sales report to the DOSM.
組織并提交每周銷售報(bào)告給市場(chǎng)銷售總監(jiān)。
· Ensure that all new clients have no negative credit references.
確保所有新客戶均無負(fù)面信用的記錄。
· Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be).
密切關(guān)注涉及競(jìng)爭(zhēng)的事宜（位置、常規(guī)價(jià)格、服務(wù)－偶爾或經(jīng)常需要的）。
· Prepare and administers the hotel Sales Department section budget on a monthly basis.
制定并控制所負(fù)責(zé)的分部的每月預(yù)算。
· Ensure that all commercial reporting for Accor head offices is handled with efficiency and accuracy, meet all dealings without excuse
確保所有提交給雅高酒店集團(tuán)總部的商業(yè)報(bào)告都按要求快速準(zhǔn)確完成。
· The Director of Sales is familiar with the operation and application of the hotel's computer / data processing system. Ensure the implementation and utilization of the departmental use of the in-house software especially on “sales and catering” that computerized reporting system is established and maintained.
熟悉酒店電腦及數(shù)據(jù)系統(tǒng)的運(yùn)作和應(yīng)用程序。確保部門人員對(duì)“銷售及餐飲”等酒店電腦系統(tǒng)軟件的運(yùn)用，以建立并保持電腦報(bào)告系統(tǒng)。
· Provide after-sales service and in particular to ensure all guests complaints brought to management’s attention and communicate with the respective departments if necessary for proper handling. Ensure that all complaints are reviewed; investigated and follow-up action is initiated.
提供銷售后服務(wù)，特別要確保必要時(shí)客戶所有的投訴都被有關(guān)部門認(rèn)真接受、討論。確定所有投訴都已經(jīng)過調(diào)查，并開始實(shí)施補(bǔ)救行動(dòng)。
· Must be an example of the Accorhotel Values, brand standards, and a champion of grooming and appearance guidelines.
遵循雅高酒店集團(tuán)價(jià)值觀、品牌標(biāo)準(zhǔn)的榜樣，酒店人才儀容儀表和行為標(biāo)準(zhǔn)的指導(dǎo)人。
· Perform other related duties & special projects as assigned by the supervisor
隨時(shí)執(zhí)行上級(jí)分配的其他相關(guān)任務(wù)或特殊項(xiàng)目
Main Complexity/Critical Issues In The Job主要復(fù)雜/關(guān)鍵工作事項(xiàng)
· To assist the Director of Marketing in administration and overall sales activity planning of the sales office.
協(xié)助市場(chǎng)銷售總監(jiān)管理所有銷售活動(dòng)計(jì)劃。
· Supervise the sales managers and sales executives as well as sales office Clerical talent’s daily work. Responsible for the hotel’s sales activities.
督導(dǎo)銷售經(jīng)理和銷售人員以及銷售辦公室文員的日常工作。
· Able to handle guest request and feedback in a professional manner
妥善處理及回復(fù)客人的需求。
· Able Ability to interact with all level of people
能和各級(jí)員工互動(dòng)交流
· Responsible for the hotel’s sales activities:
負(fù)責(zé)酒店的銷售任務(wù)包括：
- Selling the hotel to Business and Leisure individual traveler, Business and Leisure group, Business meeting etc.
商務(wù)及休閑散客、商務(wù)及休閑團(tuán)隊(duì)、商務(wù)會(huì)議等的銷售工作。
- Assist the Director of Marketing on development and implementation of the annual marketing plan and sales target.
協(xié)助市場(chǎng)總監(jiān)發(fā)展完成年度銷售計(jì)劃及銷售目標(biāo)。
- Make joint sales calls with the sales talent to understand their training needs.
了解銷售人員的培訓(xùn)需要并制定銷售拜訪。
- Planning and development of an organized sales effort, such as sales blitzes, partnership in excellence … to solicit appropriate business which achieves the goals and objective of the hotel.
- 計(jì)劃及發(fā)展有組織的銷售工作，如銷售戰(zhàn)，伙伴關(guān)系，征求適當(dāng)?shù)臉I(yè)務(wù)，以達(dá)到酒店的目標(biāo)。
· Develop an effective sales plan in plans and action format for all segments of the marketing mix with full input and commitment from your managers.
制定一份有效的銷售計(jì)劃，以計(jì)劃和行動(dòng)的形式針對(duì)市場(chǎng)營(yíng)銷組合的所有部分，并得到經(jīng)理的充分支持和承諾。
· Ensure that individual sales manager’s goals are set and monitored as well as ensure performance on a monthly basis.
確保設(shè)定銷售管理目標(biāo)同時(shí)確保每月工作情況。
· Administer the sales department through:
通過以下方面管理銷售部門：
- Recruit, select and prepare orientation and training of Sales Department personnel.
負(fù)責(zé)本部門銷售人員的招聘，制定部門入職培訓(xùn)。
- Ensure that procedures as specified in the S.O.P. are implemented and adhered to.
確保實(shí)施和遵守指定的S.O.P.。
- Hold daily sales briefings.
保持每天的銷售簡(jiǎn)報(bào)。
· Establish sales goals, both current and futures, for all personnel carrying direct sales solicitation responsibility.
建立當(dāng)前和未來的銷售的目標(biāo)，對(duì)所有銷售人員進(jìn)行直接的任務(wù)給予。
· Supervise office talent and implement sales procedures to ensure proper and prompt handling of all correspondence, maintenance of files and follow through with the worldwide sales offices.
監(jiān)督辦公室工作人員和銷售程序，以確保實(shí)施適當(dāng)和及時(shí)處理各種信函，文件維護(hù)及系統(tǒng)的存檔并與世界各地的銷售辦公室保持聯(lián)系。
· Coordination of sales activities with other departments, emphasizing a good rapport and good working relationship with the rooms and food and beverage departments.
協(xié)調(diào)與其他部門的銷售活動(dòng)，并強(qiáng)調(diào)與客房和餐飲部門保持良好的工作和合作關(guān)系。
· Preparation of the monthly and the six month forecasts.
準(zhǔn)備月度和半年的預(yù)測(cè)。
· Develop an annual training plan and distribute to all sales talent for proper scheduling.
制訂年度培訓(xùn)計(jì)劃，并分發(fā)到所有銷售人員進(jìn)行適當(dāng)?shù)陌才拧?· Work closely with the Director of Sales and Marketing and the revenue team in formulating strategies to optimize sales and revenues.
密切與市場(chǎng)銷售總監(jiān)合作，制訂戰(zhàn)略，優(yōu)化酒店的銷售和收入。
· Chair by-weekly sales meetings.
組織每周的銷售會(huì)議。
Knowledge and Experience知識(shí)和經(jīng)驗(yàn)
· University Graduates
大學(xué)本科畢業(yè)
· Minimum of 5 years Sales management experience
至少五年的酒店銷售及管理經(jīng)驗(yàn)
· A strong understanding of overall hotel business.
有很強(qiáng)的星級(jí)酒店市場(chǎng)及生意拓展理念
· Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
具有很強(qiáng)的學(xué)習(xí)能力，分析和解釋復(fù)雜的活動(dòng)和/或信息，以提高新的實(shí)踐和發(fā)展的新方法
· Must have strong decision making skills
必須有較強(qiáng)的決策能力
· Strong oral and written communication skills
較強(qiáng)的口頭和書面溝通能力。
· Ability to train and develop team members
能力的培養(yǎng)和發(fā)展團(tuán)隊(duì)成員
· Ability to work effectively in a team environment and take initiative
在團(tuán)隊(duì)中發(fā)揮主動(dòng)性使工作更有效
· Excellent organizational skills
優(yōu)秀的組織能力。
· Computer skills (word processing, spreadsheet, and presentation software)
計(jì)算機(jī)技能（文字處理，電子表格和演示軟件）
· Language skills: English and Mandarin Chinese
語(yǔ)言技能：英語(yǔ)和普通話
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