崗位職責(zé)/職位描述
Primary Responsibilities主要職責(zé)
? Understand east China market and have east China market resources
了解華東市場(chǎng)并有華東市場(chǎng)資源
? Monitors competitors’ activities and assists in marketing intelligence.
監(jiān)督競(jìng)爭(zhēng)對(duì)手的活動(dòng)并協(xié)助監(jiān)察市場(chǎng)動(dòng)態(tài)。
? Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business.
根據(jù)在銷售策略中既定目標(biāo)，向新的、現(xiàn)有的、潛在客戶進(jìn)行銷售，并與其談判商定最適合的價(jià)格以爭(zhēng)取最大的利潤。
? Services existing business through management of account bases.
過客戶管理，向現(xiàn)有的客戶提供服務(wù)。
? Sell all facets of the hotel.
銷售酒店的所有設(shè)施。
? Manage the corporate head office and the preferred hotel history for that company.
管理公司總部檔案和了解公司優(yōu)先使用的酒店記錄。
? Develop and maintain a regular pattern of sales calls, meeting with principals of target market.
設(shè)立和保持定期的銷售拜訪模式，與目標(biāo)市場(chǎng)的主要人物會(huì)面。
? Provides direction on, and conducts market research and analysis.
指導(dǎo)和進(jìn)行市場(chǎng)調(diào)研和分析。
? Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business.
根據(jù)酒店的營業(yè)需要，與業(yè)務(wù)聯(lián)系人、會(huì)務(wù)策劃者、游客和會(huì)展局、旅行社、旅游運(yùn)營商、航空公司、公司客戶、政府部門和其它客人發(fā)展并保持聯(lián)系。
? Builds profile within local market place through attendance at various events and local market place.
通過參與當(dāng)?shù)厥袌?chǎng)的各種活動(dòng)在當(dāng)?shù)厥袌?chǎng)上樹立良好形象。
? Conduct client interviews.
對(duì)客戶進(jìn)行拜訪。
? Entertain clients.
招待客戶。
? Plan and conduct familiarization tours and site inspections.
策劃并實(shí)施使客人熟悉環(huán)境的現(xiàn)場(chǎng)考察活動(dòng)。
? Travel when required to promote the hotel and develop potential business.
需要時(shí)出差對(duì)酒店進(jìn)行推銷，發(fā)展?jié)撛诘臉I(yè)務(wù)機(jī)會(huì)。
? Maintain regular contact with the Accor hotels in your region and the regional reservation office.
與所在區(qū)域內(nèi)的雅高酒店集團(tuán)成員和區(qū)域預(yù)訂辦公室保持定期聯(lián)系。
? Monitors existing business and inputs into sales strategy meetings to maximize business.
監(jiān)測(cè)現(xiàn)有業(yè)務(wù)，并在銷售策略會(huì)上提出建議以擴(kuò)大業(yè)務(wù)。
? Grows existing business and establishes and pursues leads which will develop business.
發(fā)展現(xiàn)有業(yè)務(wù)，并建立和尋找發(fā)展業(yè)務(wù)的機(jī)會(huì)。
? Interfaces with operations on a timely basis.
及時(shí)與運(yùn)營部門進(jìn)行溝通。
? Initiates and prepares tenders for business.
啟動(dòng)和籌備業(yè)務(wù)招標(biāo)工作。
? Assesses sales and marketing data.
評(píng)估市場(chǎng)銷售數(shù)據(jù)。
? Assists with the preparation of new products and services.
協(xié)助新產(chǎn)品和服務(wù)的準(zhǔn)備工作。
? Assists in the evaluation of sales and marketing activities.
協(xié)助評(píng)估市場(chǎng)銷售活動(dòng)。
? Analyses sales mix and likely impact on hotel goals.
分析銷售綜合計(jì)劃和可能對(duì)酒店目標(biāo)產(chǎn)生的影響。
? Implement direction from Director of Sales & Marketing and Regional Managers.
按市場(chǎng)銷售總監(jiān)與地區(qū)經(jīng)理們的指示執(zhí)行相關(guān)工作。
? Liaison with advertising agency.
與廣告機(jī)構(gòu)保持聯(lián)系。
? Stock control of collateral.
宣傳品的庫存控制。
? Collateral input.
設(shè)計(jì)宣傳品內(nèi)容。
? Execute advertising/creative briefs in a timely manner.
及時(shí)進(jìn)行廣告設(shè)計(jì)的說明工作。
? Works with superior on manpower planning and management needs.
和上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求
? Works with superior in the preparation and management of the Department’s budget.
和上級(jí)領(lǐng)導(dǎo)一起進(jìn)行編制和管理部門預(yù)算。
? Ensure that account information confidentiality.
確保客戶資料高度機(jī)密性。
? Complete all kinds of activity sales target.
完成各項(xiàng)即時(shí)性銷售任務(wù)。
? Perform other related duties & special projects as assigned by the supervisor
隨時(shí)執(zhí)行上級(jí)分配的其他相關(guān)任務(wù)或特殊項(xiàng)目
Main Complexity/Critical Issues In The Job主要復(fù)雜/關(guān)鍵工作事項(xiàng)
? Plans and manages sales calls according to Account Management procedures adhering with Accorhotel standards on an annual, monthly, weekly and daily basis.
以雅高酒店的標(biāo)準(zhǔn)通過客戶管理程序規(guī)劃和管理年度、月度、每周和每日銷售拜訪
? Handles all enquiries and leads from potential clients which involves meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel.
處理所有潛在客戶的咨詢，包括會(huì)議、實(shí)地考察、娛樂項(xiàng)目、談判和撰寫合同，并參加推廣活動(dòng)和酒店組織的活動(dòng)。
? Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up.
參加由現(xiàn)有的或新的潛在客戶的銷售活動(dòng)，通過電話拜訪和參加酒店的商業(yè)活動(dòng)并跟進(jìn)。
? Maintains good relations and solicits daily room night production of individual and groups business from the existing and new accounts in order to meet sales targets.
與現(xiàn)有的客戶保持良好的關(guān)系并征求所有現(xiàn)有的個(gè)人、團(tuán)隊(duì)，會(huì)議每天晚上需要的房間數(shù)，以達(dá)到酒店的銷售目標(biāo)。
? Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Accorhotel Hotel standards and in order to meet guest satisfaction.
根據(jù)雅高酒店集團(tuán)的標(biāo)準(zhǔn)，組織重要客戶的到訪，歡送和提供給予他們?nèi)胱∑陂g的任何幫助，以達(dá)到客戶的滿意。
? Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction.
在各部門的協(xié)助下計(jì)劃，協(xié)調(diào)與監(jiān)督以確保客戶的特殊要求得到幫助，確保客戶的滿意。
? Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities.
保持與客戶之前的雙向溝通，確保客戶及時(shí)了解酒店的最新發(fā)展情況，并及時(shí)了解公司變化、市場(chǎng)事件、市場(chǎng)趨勢(shì)、客戶對(duì)于酒店及競(jìng)爭(zhēng)對(duì)手活動(dòng)的反饋。
? Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Fidelio.
保持隨時(shí)更新記錄和電話結(jié)果，潛在客戶、生產(chǎn)率、競(jìng)爭(zhēng)者資料和房?jī)r(jià)歷史等。
? Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken.
制作每天和每周銷售報(bào)告，并初步確認(rèn)預(yù)訂及生意損失，并采取糾正措施。
? Reporting sales activity and result in daily or weekly sales meeting.
參加每日或每周銷售例會(huì)并匯報(bào)銷售成果及提出建議
? Accomplishes a set of administrative duties such as attending meeting, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function.
完成整套的行政職責(zé)例如，會(huì)議，處理相關(guān)的指定賬戶，每月的銷售活動(dòng)報(bào)告，和其他相關(guān)職能的其他職責(zé)。
Knowledge and Experience知識(shí)和經(jīng)驗(yàn)
? Minimum of 2 years Sales management experience
至少2年的酒店銷售經(jīng)驗(yàn)
? A strong understanding of overall hotel business
有很強(qiáng)的星級(jí)酒店市場(chǎng)及生意拓展理念
? Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
具有很強(qiáng)的學(xué)習(xí)能力，分析和解釋復(fù)雜的活動(dòng)和/或信息，以提高新的實(shí)踐和發(fā)展的新方法
? Must have the ability to understand local markets that affect the business of the hotel
必須有能力了解，影響酒店業(yè)的當(dāng)?shù)厥袌?chǎng)情況
? Strong oral and written communication skills
較強(qiáng)的口頭和書面溝通能力
? Ability to communicate at all levels
優(yōu)秀的與各個(gè)階層的溝通能力
? Ability to train and develop new team members
能力的培養(yǎng)和發(fā)展團(tuán)隊(duì)新成員
? Computer skills (word processing, spreadsheet, and presentation software)
計(jì)算機(jī)技能（文字處理，電子表格和演示軟件）
? Language skills: English and Mandarin Chinese
語言技能：英語和中文
