崗位職責/職位描述
Primary Responsibilities主要職責
? Understand east China market and have east China market resources
了解華東市場并有華東市場資源
? Monitors competitors’ activities and assists in marketing intelligence.
監(jiān)督競爭對手的活動并協(xié)助監(jiān)察市場動態(tài)。
? Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business.
根據在銷售策略中既定目標，向新的、現(xiàn)有的、潛在客戶進行銷售，并與其談判商定最適合的價格以爭取最大的利潤。
? Services existing business through management of account bases.
過客戶管理，向現(xiàn)有的客戶提供服務。
? Sell all facets of the hotel.
銷售酒店的所有設施。
? Manage the corporate head office and the preferred hotel history for that company.
管理公司總部檔案和了解公司優(yōu)先使用的酒店記錄。
? Develop and maintain a regular pattern of sales calls, meeting with principals of target market.
設立和保持定期的銷售拜訪模式，與目標市場的主要人物會面。
? Provides direction on, and conducts market research and analysis.
指導和進行市場調研和分析。
? Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business.
根據酒店的營業(yè)需要，與業(yè)務聯(lián)系人、會務策劃者、游客和會展局、旅行社、旅游運營商、航空公司、公司客戶、政府部門和其它客人發(fā)展并保持聯(lián)系。
? Builds profile within local market place through attendance at various events and local market place.
通過參與當?shù)厥袌龅母鞣N活動在當?shù)厥袌錾蠘淞⒘己眯蜗蟆?? Conduct client interviews.
對客戶進行拜訪。
? Entertain clients.
招待客戶。
? Plan and conduct familiarization tours and site inspections.
策劃并實施使客人熟悉環(huán)境的現(xiàn)場考察活動。
? Travel when required to promote the hotel and develop potential business.
需要時出差對酒店進行推銷，發(fā)展?jié)撛诘臉I(yè)務機會。
? Maintain regular contact with the Accor hotels in your region and the regional reservation office.
與所在區(qū)域內的雅高酒店集團成員和區(qū)域預訂辦公室保持定期聯(lián)系。
? Monitors existing business and inputs into sales strategy meetings to maximize business.
監(jiān)測現(xiàn)有業(yè)務，并在銷售策略會上提出建議以擴大業(yè)務。
? Grows existing business and establishes and pursues leads which will develop business.
發(fā)展現(xiàn)有業(yè)務，并建立和尋找發(fā)展業(yè)務的機會。
? Interfaces with operations on a timely basis.
及時與運營部門進行溝通。
? Initiates and prepares tenders for business.
啟動和籌備業(yè)務招標工作。
? Assesses sales and marketing data.
評估市場銷售數(shù)據。
? Assists with the preparation of new products and services.
協(xié)助新產品和服務的準備工作。
? Assists in the evaluation of sales and marketing activities.
協(xié)助評估市場銷售活動。
? Analyses sales mix and likely impact on hotel goals.
分析銷售綜合計劃和可能對酒店目標產生的影響。
? Implement direction from Director of Sales & Marketing and Regional Managers.
按市場銷售總監(jiān)與地區(qū)經理們的指示執(zhí)行相關工作。
? Liaison with advertising agency.
與廣告機構保持聯(lián)系。
? Stock control of collateral.
宣傳品的庫存控制。
? Collateral input.
設計宣傳品內容。
? Execute advertising/creative briefs in a timely manner.
及時進行廣告設計的說明工作。
? Works with superior on manpower planning and management needs.
和上級領導一起進行人力規(guī)劃和管理需求
? Works with superior in the preparation and management of the Department’s budget.
和上級領導一起進行編制和管理部門預算。
? Ensure that account information confidentiality.
確?？蛻糍Y料高度機密性。
? Complete all kinds of activity sales target.
完成各項即時性銷售任務。
? Perform other related duties & special projects as assigned by the supervisor
隨時執(zhí)行上級分配的其他相關任務或特殊項目
Main Complexity/Critical Issues In The Job主要復雜/關鍵工作事項
? Plans and manages sales calls according to Account Management procedures adhering with Accorhotel standards on an annual, monthly, weekly and daily basis.
以雅高酒店的標準通過客戶管理程序規(guī)劃和管理年度、月度、每周和每日銷售拜訪
? Handles all enquiries and leads from potential clients which involves meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel.
處理所有潛在客戶的咨詢，包括會議、實地考察、娛樂項目、談判和撰寫合同，并參加推廣活動和酒店組織的活動。
? Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up.
參加由現(xiàn)有的或新的潛在客戶的銷售活動，通過電話拜訪和參加酒店的商業(yè)活動并跟進。
? Maintains good relations and solicits daily room night production of individual and groups business from the existing and new accounts in order to meet sales targets.
與現(xiàn)有的客戶保持良好的關系并征求所有現(xiàn)有的個人、團隊，會議每天晚上需要的房間數(shù)，以達到酒店的銷售目標。
? Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Accorhotel Hotel standards and in order to meet guest satisfaction.
根據雅高酒店集團的標準，組織重要客戶的到訪，歡送和提供給予他們入住期間的任何幫助，以達到客戶的滿意。
? Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction.
在各部門的協(xié)助下計劃，協(xié)調與監(jiān)督以確保客戶的特殊要求得到幫助，確?？蛻舻臐M意。
? Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities.
保持與客戶之前的雙向溝通，確?？蛻艏皶r了解酒店的最新發(fā)展情況，并及時了解公司變化、市場事件、市場趨勢、客戶對于酒店及競爭對手活動的反饋。
? Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Fidelio.
保持隨時更新記錄和電話結果，潛在客戶、生產率、競爭者資料和房價歷史等。
? Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken.
制作每天和每周銷售報告，并初步確認預訂及生意損失，并采取糾正措施。
? Reporting sales activity and result in daily or weekly sales meeting.
參加每日或每周銷售例會并匯報銷售成果及提出建議
? Accomplishes a set of administrative duties such as attending meeting, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function.
完成整套的行政職責例如，會議，處理相關的指定賬戶，每月的銷售活動報告，和其他相關職能的其他職責。
Knowledge and Experience知識和經驗
? Minimum of 2 years Sales management experience
至少2年的酒店銷售經驗
? A strong understanding of overall hotel business
有很強的星級酒店市場及生意拓展理念
? Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
具有很強的學習能力，分析和解釋復雜的活動和/或信息，以提高新的實踐和發(fā)展的新方法
? Must have the ability to understand local markets that affect the business of the hotel
必須有能力了解，影響酒店業(yè)的當?shù)厥袌銮闆r
? Strong oral and written communication skills
較強的口頭和書面溝通能力
? Ability to communicate at all levels
優(yōu)秀的與各個階層的溝通能力
? Ability to train and develop new team members
能力的培養(yǎng)和發(fā)展團隊新成員
? Computer skills (word processing, spreadsheet, and presentation software)
計算機技能（文字處理，電子表格和演示軟件）
? Language skills: English and Mandarin Chinese
語言技能：英語和中文
