1.? ?在通過日常銷售工作及處理全面的業(yè)務(wù)計(jì)劃進(jìn)而完成預(yù)算收入指標(biāo)。
Achieve budget revenue targets through daily sales work and comprehensive business planning.
2.? 在工作中，嚴(yán)格遵守部門的工作流程標(biāo)準(zhǔn)和要求。并且協(xié)助維持并更新部門的操作手冊和指南。
Assists with the development, maintenance and update of a detailed Department Operations Manual that reflects policies & procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
3.? 始終確保銷售文件和系統(tǒng)信息的準(zhǔn)確性和有效性
Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.
4.? ?確保完成所有銷售報(bào)價(jià)，合同的記錄
Maintains complete and supported records of all Sales Agreements and Quotations for the Hotel.
5.? 建立有效的文件管理確保完整的生意銷售記錄
Establishes an efficient trace file to ensure that all business booked is properly tracked.
6.? 為銷售主任統(tǒng)計(jì)月報(bào)表提供準(zhǔn)確的銷售記錄
Provides accurate reporting of business booked to the Sales Executive for monthly consolidation.
7.? 當(dāng)有需要時(shí)為相關(guān)的客戶或代表安排酒店參觀和招待
Entertains and conducts hotel inspections to relevant representatives/ delegates whenever required.
8.? 建立并維持良好的客戶關(guān)系并且不斷的開發(fā)新的生意機(jī)會(huì)
Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
9.? 與相關(guān)的運(yùn)作部門保持緊密的合作，確保按客人的需要提供準(zhǔn)確的服務(wù)
Liaises and works closely with the related operation departments ensuring guests requests and expectations are being met.
10. 禮貌和有效率的處理所有客人和內(nèi)部客人的投訴及詢問。如果不能立刻處理該問題或投訴，將確保及時(shí)的進(jìn)行后續(xù)跟進(jìn)工作
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.? If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
11.? 保持與客戶以及同事之間積極良好的工作合作關(guān)系
Maintains positive guest and colleague interactions with good working relationships.
12. 完成每月及年度的個(gè)人銷售指標(biāo)
Achieves the monthly and annual personal target contributing to the Sales revenue.
13. 針對酒店的年度商業(yè)計(jì)劃，發(fā)展并檢閱個(gè)人的銷售計(jì)劃。
Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.
To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business and expectations of the guests.
14. 進(jìn)行廣泛的市場競爭者調(diào)查，并且保持良好的酒店產(chǎn)品知識
Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
15. 始終不斷的檢閱本地市場，國內(nèi)市場，國際市場的發(fā)展趨勢，以及競爭對手的銷售側(cè)重點(diǎn)，以確保我們酒店的銷售在市場中保有競爭性和領(lǐng)導(dǎo)地位
Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.
16. 確保在銷售工作中，無論是通過電話，合同還是書面聯(lián)絡(luò)都要體現(xiàn)出我們酒店的高水準(zhǔn)
Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.
17. 謹(jǐn)慎的安排有目標(biāo)性的銷售拜訪計(jì)劃
Carefully plans sales calls into defined objectives.
18.? 保持對酒店設(shè)施，特點(diǎn)以及服務(wù)項(xiàng)目的詳細(xì)了解
Maintains a detailed knowledge of Hotel facilities, features and services.
19. 進(jìn)行廣泛的競爭對手的調(diào)查研究并且保持良好的自我產(chǎn)品知識
Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
20. 發(fā)展?jié)撛诘目蛻羧后w，并利用DELPHI系統(tǒng)的數(shù)據(jù)庫安排相應(yīng)而有效的銷售戰(zhàn)略計(jì)劃，從而提高酒店在市場上的占有率
Pre-qualifies and targets prospects, utilising Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
21.? 透過專業(yè)的日常電話銷售，尋找新的生意機(jī)會(huì)。追蹤并識別潛在客戶
Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.
22. 會(huì)見會(huì)別或迎接重要客人的到店或離店
Meets and greets VIP guests upon arrival/ departure.
23. 計(jì)劃并安排拜訪對酒店感興趣并有潛力的客戶，從而找尋新的生意機(jī)會(huì)
Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.
24. 建立堅(jiān)固客戶關(guān)系，從而了解未來所有計(jì)劃活動(dòng)
Establishes strong contacts to source for information in regard to planned and up coming functions/ events.
