遵循當地政策和酒店程序,監(jiān)督和指導總機預訂部在各個方面達到盡可能高的客人滿意度。
Tofollow the local policies and hotel SOP, monitor and guide the GSC &Reservations employees to achieve high level guest satisfaction in all aspects.
擁有完善的專業(yè)知識,管理和監(jiān)督當班員工完成所有任務。
To possesscomprehensive professional knowledge, manage and monitor the employees on dutyto complete all the tasks.
?完善工作計劃并制定實施目標,定期比較實際成果與目標,采取必要的糾正措施,并執(zhí)行相關職責的特殊項目的分配,能夠勝任多項任務并有出色的跟進技能。
Toimprove work plans and set implementation goals, compare actual results withthe goals on regularly, take necessary corrective measures, and assign specialprojects related to responsibilities, handle multiple tasks and possess excellentfollow-up skills.
協(xié)助定期監(jiān)控已確認的團隊用房量和未來的散客預訂,以確保準確的住房率預測和更好的收入管理。
Toassist to monitor regularly on the confirmed group rooms inventory and advanceFIT bookings to ensure accurate occupancy forecast and better revenue management.
確保所有預訂準確及時錄入系統(tǒng),以保證數據的完整與銷售客戶產量統(tǒng)計的準確。
Toensure all reservations are properly made to ensure data integrity and accuracyof production tracking of Sales accounts.