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【崗位職責(zé)】 ·???????? Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures ·???????? 按照既定標(biāo)準(zhǔn)和工作程序，對(duì)客房、走廊、布草房和餐具柜進(jìn)行清潔。 ·???????? Replenishes guest supplies ·???????? 補(bǔ)充客用品。 ·???????? Ensures guest services specified by superiors and guests requests are promptly and courteously met ·???????? 及時(shí)、禮貌的完成上級(jí)指定的對(duì)客服務(wù)并滿(mǎn)足客人的要求。 ·???????? Ensure laundry dry cleaning list has been completed by guest before calling AYS for collection. ·???????? 確保送洗的衣服是客人填好單子的 ·???????? Prepare room attendant report,ooms are checked properly and that discrepancies are properly marked down in the report. Inform the Floor Team Leader. ·???????? 填寫(xiě)員工工作表并將差異房情況報(bào)告當(dāng)班主管。 ·???????? Ensure?proper?used of?the chemical ·???????? 確保正確使用清潔劑。 ·???????? Ensure?proper?used of?the cloth. ·???????? 正確使用抹布。 ·???????? Disinfect the Chinaware and Glassware according to the standard. ·???????? 按照要求進(jìn)行杯具消毒。 ·???????? Reports damage or malfunction in hotel rooms to superior ·???????? 向上級(jí)匯報(bào)酒店客房?jī)?nèi)的損壞或故障情況。 ·???????? Maintains equipment in proper state of cleanliness and repair ·???????? 保證設(shè)備的清潔和修繕。 ·???????? Maintains a section room report ·???????? 完成區(qū)域客房報(bào)告。 ·???????? Maintains a daily room checklist ·???????? 完成每日客房檢查工作單。 ·???????? Meets with superior and takes on daily assigned tasks ·???????? 與上級(jí)會(huì)面并承擔(dān)每日分配的任務(wù)。 ·???????? Reports and submits lost and found articles to superior immediately ·???????? 及時(shí)向上級(jí)匯報(bào)和上交與客人遺失物品。 ·???????? Report guest complaints to superior immediately ·???????? 及時(shí)向上級(jí)匯報(bào)客人的投訴。 ·???????? Reports unusual behavior/activities on floors to supervisor ·???????? 向上級(jí)匯報(bào)樓層里的反常行為和活動(dòng)。 ·???????? Records room status in allocated section accurately ·???????? 準(zhǔn)確記錄在劃定的區(qū)域內(nèi)的房間情況。 ·???????? Complies with hotel’s health, safety and hygiene policy ·???????? 遵守酒店的健康、安全和衛(wèi)生政策。 ·???????? Adheres to personal grooming and hygiene standards ·???????? 保持個(gè)人儀容和衛(wèi)生標(biāo)準(zhǔn)。 ·???????? Attends meetings and training sessions as required ·???????? 按要求參加會(huì)議和培訓(xùn)活動(dòng)。 ·???????? Creates and maintains floral arrangements ·???????? 制作并保持插花。 ·???????? Carry out valet services when required including delivery of linen or processing laundry orders ·???????? 如有需求則完成貼身管家服務(wù)，包括派送布草或處理洗衣預(yù)訂等。 ·???????? Remove room service trays and trolley from rooms. All rooms trolleys and trays left in the rooms or corridor are to be removed to the service pantry IMMEDIATELY, for collection by room service staff. Instruct Housekeeping Order Taker to inform Room Service for collection as soon as noticed. ·???????? 移走房?jī)?nèi)或走廊上客房送餐的盤(pán)子和車(chē)子并打電話(huà)給辦公室文員通知服務(wù)員立即收走