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JOB OVERVIEW職位概述 ? Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. 監(jiān)督和檢查分配給客房和公共區(qū)域服務(wù)生的工作，按酒店和公司業(yè)務(wù)目標(biāo)確保符合產(chǎn)品的質(zhì)量標(biāo)準(zhǔn)，為酒店客人提供卓越的服務(wù)。 At Holiday Inn we want our guests to relax and be themselves which means we need you to: ? Be you by being natural, professional and personable in the way you are with people ? Get ready by taking notice and using your knowledge so that you are prepared for anything ? Show you care by being thoughtful in the way you welcome and connect with guests ? Take action by showing initiative, taking ownership and going the extra mile 在假日酒店?，我們希望賓客能盡情放松、做回自己，這意味著我們的團(tuán)隊(duì)成員要做到： ? 展現(xiàn)真我：在與他人接觸時(shí)真實(shí)自然、形象專業(yè)、積極樂觀 ? 時(shí)刻準(zhǔn)備：注意觀察周圍的事物，運(yùn)用自己的知識(shí)，做好應(yīng)對(duì)任何事情的準(zhǔn)備 ? 體現(xiàn)關(guān)愛：對(duì)賓客關(guān)切周到、熱誠(chéng)歡迎并與他們心意相通 ? 積極行動(dòng)：積極主動(dòng)、盡職盡責(zé)并且要多做一步 DUTIES AND RESPONSIBILITIES工作職責(zé) Essential Duties and Responsibilities 主要職責(zé)和責(zé)任 1、 Recommended changes to these standards and training needs on an ongoing basis 對(duì) 當(dāng)前的標(biāo)準(zhǔn)和培訓(xùn)進(jìn)行適當(dāng)?shù)慕ㄗh和改進(jìn)。 2、 Maintain a current and thorough knowledge of all housekeeping systems 掌握當(dāng)前的相關(guān)的、全面的客房體系。 3、Open and close the shift and ensure effective shift hand over 良好的輪班確保工作有效地交接。 4、 Solve employee grievances 解決員工的不平情緒。 5、 Co-ordinate special projects (bug rooms, vermin control, window and carpet cleaning, room inventories) 協(xié)調(diào)方案（房間的布置、蟲害的 控制、窗戶及地毯的清潔、客房盤點(diǎn)） 6、 Manage all special requests made by guests 處理客人的特殊需求。 7、 Ensure consistency within the department 確保部門內(nèi)部的一致性。 8、 Manage storage areas 管理庫房區(qū)域。 9、 Maintain adequate stock levels 維持足夠的庫存量。 10、 Complete stock takes as required 完成必需的庫存量。 11、 Cleans and maintains the cleaning equipment 確保清潔工具的干凈 12、 Report any damage of facilities and electric 檢查和匯報(bào)任何設(shè)施和電器損害情況 13、 Hand in all lost and found articles which are found in the rest room 處理衛(wèi)生間內(nèi)發(fā)現(xiàn)的失物 14、 Performs other duties which may be assigned to supervisor 完成主管安排的其他事情ACCOUNTABILITY責(zé)任范圍 Number of employees supervised – 管理的員工 Direct PA Attendant; 直接 公共區(qū)域服務(wù)員 Indirect N.A. 間接 無 Annual Operating Profit/Payroll Budget – 年度經(jīng)營(yíng)利潤(rùn)和薪金預(yù)算 ? N.A. 無 Key Metrics – 主要績(jī)效指標(biāo) ? Cleanliness of Public Area 公共區(qū)域的整潔度 Decision Making Responsibilities (Decision Rights) – 決策職責(zé)(決策權(quán))﹣ ? Within the authority as assigned for Hotel Band 8 role 酒店職位8級(jí)所擁有職權(quán)范圍 QUALIFICATIONS AND REQUIREMENTS任職要求 Required Skills – 技能要求 ? Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ? Organizational and training abilities 具有組織和培訓(xùn)能力 Qualifications – 學(xué)歷 ? High School or Diploma in Hotel Administration, Hotel Management or equivalent 高中或酒店行政管理，酒店管理或相當(dāng)?shù)拇髮W(xué)歷。 Experience – 經(jīng)驗(yàn) ? 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training. 擁有在相似規(guī)模酒店2年客房工作經(jīng)驗(yàn)，包括的管理經(jīng)驗(yàn)或培訓(xùn)經(jīng)驗(yàn)。 ? Type and level of experience required may vary slightly based on size and complexity of operation 經(jīng)驗(yàn)類型和程度的要求可能因運(yùn)營(yíng)規(guī)模和復(fù)雜性而略有不同。