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1.?????? Tomaximize room sales and revenue for the hotel. Up-selling belongs to highestpriorities. 實現(xiàn)客房銷售和收益的最大化，其中以客房促銷最為重要。 2.?????? Toperform duties of secretarial nature including preparing correspondence,maintaining files, sending faxes, email, etc. 完成當班文秘工作，具體包括準備往來文件，文件的歸檔，發(fā)送傳真，電子郵件等。 3.?????? Toensure a sales attitude is adopted at all times and maintain an awareness ofall sales opportunities within the hotel. 一直保持積極的銷售態(tài)度，不錯失酒店范圍內(nèi)的任何銷售機會。 4.?????? Toensure a high level of product knowledge of the hotel and the local area. 對本酒店及地區(qū)的產(chǎn)品知識具備高度的認識 5.?????? Todevelop and maintain a high level of communication with major sources ofbusiness and advice the Reservation Manager of feedback where necessary. 發(fā)展并保持對主要業(yè)務來源的高水平溝通，并在必要的時候反饋給預定經(jīng)理 6.?????? Toadvise the Reservation Manager of any changes or trends relating to business. 將與業(yè)務有關的任何趨勢變化及時告知預定經(jīng)理。 7.?????? Toensure all refused business is recorded with reasons for refusal. 確保所有的被拒業(yè)務根據(jù)原因加以歸檔。 8.?????? Toensure that all correspondence has been filed accordingly, with correct andupdated information. 確保所有往來文件被及時歸檔，其信息準確無誤。 9.?????? Toadhere to all company credit policies to ensure that all revenue expected willbe received. 遵守公司的信用制度并確保所有預期收益能被及時收取。 10.?? Toadhere to pre-set availability and rate controls. 遵守預先設定的客房供應及房價控制。 11.?? Tomaintain and update guest history and marketing database as laid down in thereservations procedures. 根據(jù)預定部相關流程，維護及更新客戶資料和營銷數(shù)據(jù)庫。 12.?? Toensure a high level of customer service is consistently maintained. 持續(xù)性地確保高水準的對客服務標準。 13.?? Toensure all the reservation input in system are accurate with sufficient back upfor reviewing 確保與預定相關的所有信息輸入準確無誤，并保證有足夠的備份以做檢查。 14.?? Tomaintain the working areas clean and tidy at all times. 保持辦公區(qū)域干凈整潔。 15.?? Tocomply with all company policies relating to reservations. 遵守所有公司關于預定部的規(guī)定。 16.?? Tocomply with all systems and procedures, as laid down by the ReservationManager. 遵守由預定經(jīng)理制訂的所有有關系統(tǒng)和操作流程的規(guī)定。 17.?? Qualityof reservations belongs to top priorities. 將預定的工作質(zhì)量永遠放在首位。 18.?? BRANDSTANDARDS have to be strictly followed. 嚴格遵守品牌服務標準。 19.???? Themanagement reserves the right to change / extend this job description, ifnecessary, at any point of time during her / his employment. 如有必要，該部門有權更改或補充該職位描述。 19.??Carries out anyother reasonable duties and responsibilities as assigned. 完成任何其他合理的職責和被指派的職責。