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【崗位職責(zé)】 1、負(fù)責(zé)酒店銷售策略的制定與執(zhí)行，完成酒店年度銷售目標(biāo)及預(yù)算計(jì)劃； 2、開(kāi)發(fā)并維護(hù)客戶資源，拓展新客戶市場(chǎng)，提升酒店市場(chǎng)份額； 3、協(xié)調(diào)酒店各部門資源，確保銷售活動(dòng)的順利開(kāi)展及客戶需求的滿足； 4、分析市場(chǎng)動(dòng)態(tài)及競(jìng)爭(zhēng)對(duì)手情況，及時(shí)調(diào)整銷售策略以應(yīng)對(duì)市場(chǎng)變化； 5、帶領(lǐng)銷售團(tuán)隊(duì)完成業(yè)績(jī)指標(biāo)，監(jiān)督團(tuán)隊(duì)成員的工作進(jìn)展并提供指導(dǎo)； 6、參與重要客戶的商務(wù)談判及合同簽訂，維護(hù)長(zhǎng)期合作關(guān)系； 7、定期提交銷售報(bào)告及數(shù)據(jù)分析，為管理層決策提供支持。 【崗位要求】 1、具備較強(qiáng)的市場(chǎng)開(kāi)拓能力及客戶管理經(jīng)驗(yàn)，熟悉酒店行業(yè)銷售模式； 2、優(yōu)秀的溝通協(xié)調(diào)能力及談判技巧，能夠獨(dú)立處理客戶關(guān)系； 3、具備團(tuán)隊(duì)管理經(jīng)驗(yàn)，能夠有效激勵(lì)團(tuán)隊(duì)成員達(dá)成目標(biāo)； 4、對(duì)市場(chǎng)趨勢(shì)敏感，具備數(shù)據(jù)分析及策略調(diào)整能力； 5、工作積極主動(dòng)，責(zé)任心強(qiáng)，能夠承受一定的工作壓力； 6、具備良好的職業(yè)素養(yǎng)及團(tuán)隊(duì)合作精神。

【崗位職責(zé)】 1、指導(dǎo)和監(jiān)督餐廳的日常工作，保證經(jīng)營(yíng)業(yè)務(wù)的正常進(jìn)行。 2、負(fù)責(zé)制打服務(wù)質(zhì)量標(biāo)準(zhǔn)與服務(wù)程序。巡視檢查各項(xiàng)工作的具體實(shí)施，糾正不符合規(guī)范的行為，改進(jìn)服務(wù)方法與態(tài)度。 3、組織安排員工的工作，監(jiān)督制定排班表，招聘新員工，制訂培訓(xùn)計(jì)劃。 4、評(píng)估員工的工作表現(xiàn)，保證執(zhí)行各項(xiàng)規(guī)章制度，解決有關(guān)問(wèn)題。 5、發(fā)展良好的客際關(guān)系，為客人進(jìn)行特殊服務(wù)，處理客人投訴。 6、負(fù)責(zé)營(yíng)業(yè)額、經(jīng)費(fèi)及勞動(dòng)成本的預(yù)算工作。 7、撰寫(xiě)菜肴推銷方案，利用純熟的推銷技巧做好促銷工作。 8、協(xié)調(diào)餐廳與廚房之間的關(guān)系，及時(shí)反饋信息，建立以客人為中心的服務(wù)意識(shí)。 【崗位要求】 1、具有餐飲行業(yè)的從業(yè)背景，對(duì)該領(lǐng)域發(fā)展有深刻理解； 2、具備良好的溝通合作技巧及豐富的團(tuán)隊(duì)建設(shè)經(jīng)驗(yàn)。

【崗位職責(zé)】 1、負(fù)責(zé)酒店中廚房頭鍋崗位的日常工作，確保菜品出品質(zhì)量符合酒店標(biāo)準(zhǔn) 2、根據(jù)菜單要求，獨(dú)立完成各類熱菜的烹飪制作 3、協(xié)助廚師長(zhǎng)研發(fā)新菜品，定期更新菜單 4、負(fù)責(zé)廚房設(shè)備的日常維護(hù)與保養(yǎng) 5、嚴(yán)格執(zhí)行食品安全衛(wèi)生標(biāo)準(zhǔn)，保持工作區(qū)域整潔 6、合理控制食材成本，避免浪費(fèi) 7、配合其他廚師完成大型宴會(huì)及重要接待任務(wù) 【崗位要求】 1、具備扎實(shí)的中餐烹飪基本功，熟悉各類烹飪技法 2、能熟練操作廚房各類設(shè)備工具 3、對(duì)粵菜等主流菜系有較深了解 4、具備較強(qiáng)的菜品創(chuàng)新能力 5、工作責(zé)任心強(qiáng)，能適應(yīng)高強(qiáng)度工作 6、具有良好的團(tuán)隊(duì)協(xié)作精神

【崗位職責(zé)】 1、全面負(fù)責(zé)餐廳日常運(yùn)營(yíng)管理工作，包括人員排班、服務(wù)流程監(jiān)督及現(xiàn)場(chǎng)突發(fā)事件處理 2、制定并執(zhí)行餐飲服務(wù)標(biāo)準(zhǔn)與操作規(guī)范，確保食品安全及服務(wù)質(zhì)量達(dá)標(biāo) 3、監(jiān)督食材驗(yàn)收、存儲(chǔ)及出品質(zhì)量，控制餐飲成本與損耗 4、定期培訓(xùn)服務(wù)人員專業(yè)技能，提升團(tuán)隊(duì)服務(wù)意識(shí)與客戶滿意度 5、處理賓客投訴及特殊需求，建立客戶檔案并維護(hù)VIP客戶關(guān)系 6、配合市場(chǎng)部門策劃執(zhí)行主題餐飲活動(dòng)，完成月度經(jīng)營(yíng)指標(biāo) 【崗位要求】 1、具備餐飲服務(wù)行業(yè)1年以上管理經(jīng)驗(yàn)，有星級(jí)酒店工作經(jīng)驗(yàn)者優(yōu)先 2、熟悉中西餐服務(wù)流程及酒水知識(shí)，掌握食品安全相關(guān)法規(guī) 3、具備優(yōu)秀的團(tuán)隊(duì)管理能力，能有效激勵(lì)10人以上服務(wù)團(tuán)隊(duì) 4、普通話流利，具備基礎(chǔ)英語(yǔ)溝通能力及商務(wù)禮儀素養(yǎng) 5、持有健康證，能適應(yīng)早晚班及節(jié)假日排班工作制 6、抗壓能力強(qiáng)，善于發(fā)現(xiàn)并解決運(yùn)營(yíng)中的細(xì)節(jié)問(wèn)題

【崗位職責(zé)】 1、負(fù)責(zé)酒店消防設(shè)施的日常檢查、維護(hù)與保養(yǎng)，確保消防設(shè)備處于良好運(yùn)行狀態(tài)2、定期進(jìn)行消防安全巡查，及時(shí)發(fā)現(xiàn)并消除火災(zāi)隱患，做好巡查記錄 3、組織并參與酒店消防演練，協(xié)助制定應(yīng)急預(yù)案，提高全員消防安全意識(shí) 4、監(jiān)控消防控制室設(shè)備運(yùn)行情況，及時(shí)處理報(bào)警信息并按規(guī)定程序上報(bào) 5、協(xié)助開(kāi)展新員工消防安全培訓(xùn)，普及消防知識(shí)和應(yīng)急技能 6、配合相關(guān)部門完成消防驗(yàn)收、檢查等工作，確保符合消防法規(guī)要求 【崗位要求】 1、中專及以上學(xué)歷，持有消防設(shè)施操作員證（初級(jí)或以上）優(yōu)先考慮 2、具備基礎(chǔ)的消防設(shè)備操作知識(shí)，熟悉火災(zāi)報(bào)警系統(tǒng)、滅火器材等使用規(guī)范 3、責(zé)任心強(qiáng)，具備良好的安全意識(shí)和應(yīng)急處理能力 4、能夠適應(yīng)倒班工作制，服從工作安排 5、無(wú)犯罪記錄，身體健康，能勝任消防崗位工作要求 6、退伍軍人或相關(guān)專業(yè)畢業(yè)生可適當(dāng)放寬條件

【崗位職責(zé)】 1、負(fù)責(zé)前廳部的日常運(yùn)營(yíng)管理工作，確保前廳各崗位工作有序開(kāi)展； 2、督導(dǎo)前臺(tái)接待、禮賓等崗位員工的服務(wù)質(zhì)量，及時(shí)處理客人投訴及突發(fā)事件； 3、制定并優(yōu)化前廳工作流程及服務(wù)標(biāo)準(zhǔn)，提升客戶滿意度； 4、負(fù)責(zé)前廳部員工的排班、培訓(xùn)及績(jī)效考核，提高團(tuán)隊(duì)業(yè)務(wù)能力； 5、協(xié)調(diào)與其他部門的溝通協(xié)作，確保酒店整體運(yùn)營(yíng)順暢； 6、監(jiān)控前廳營(yíng)收數(shù)據(jù)，完成每日?qǐng)?bào)表統(tǒng)計(jì)及分析工作； 7、落實(shí)酒店安全管理制度，確保前廳區(qū)域安全及設(shè)備正常運(yùn)行。 【崗位要求】 1、具備酒店管理或相關(guān)專業(yè)背景，有前廳工作經(jīng)驗(yàn)者優(yōu)先； 2、熟悉酒店前廳運(yùn)營(yíng)流程及PMS系統(tǒng)操作； 3、優(yōu)秀的服務(wù)意識(shí)與溝通協(xié)調(diào)能力，能妥善處理客戶訴求； 4、具備團(tuán)隊(duì)管理經(jīng)驗(yàn)，擅長(zhǎng)員工培訓(xùn)與激勵(lì)； 5、工作細(xì)致高效，能適應(yīng)倒班工作制； 6、普通話流利，掌握基礎(chǔ)英語(yǔ)會(huì)話能力。

【崗位職責(zé)】 1、負(fù)責(zé)制定并執(zhí)行酒店市場(chǎng)銷售策略，確保完成年度銷售目標(biāo)和預(yù)算指標(biāo)； 2、帶領(lǐng)銷售團(tuán)隊(duì)開(kāi)發(fā)并維護(hù)客戶資源，包括企業(yè)客戶、旅行社、會(huì)議團(tuán)隊(duì)等，提升市場(chǎng)份額； 3、分析市場(chǎng)趨勢(shì)及競(jìng)爭(zhēng)對(duì)手動(dòng)態(tài)，調(diào)整銷售策略以應(yīng)對(duì)市場(chǎng)變化； 4、協(xié)調(diào)與酒店其他部門的合作，確保銷售政策與酒店整體運(yùn)營(yíng)目標(biāo)一致； 5、定期提交銷售報(bào)告及業(yè)績(jī)分析，為管理層提供決策支持； 6、參與重要客戶談判及合同簽訂，維護(hù)長(zhǎng)期合作關(guān)系； 7、組織并參與行業(yè)展會(huì)、推廣活動(dòng)，提升酒店品牌影響力。 【崗位要求】 1、具備酒店行業(yè)市場(chǎng)銷售相關(guān)經(jīng)驗(yàn)，熟悉酒店銷售流程及客戶管理； 2、出色的市場(chǎng)分析能力及商業(yè)敏感度，能夠獨(dú)立制定銷售策略； 3、優(yōu)秀的團(tuán)隊(duì)管理能力，能夠激勵(lì)并帶領(lǐng)團(tuán)隊(duì)達(dá)成業(yè)績(jī)目標(biāo)； 4、良好的溝通協(xié)調(diào)能力，能夠高效處理內(nèi)外部合作關(guān)系； 5、抗壓能力強(qiáng)，適應(yīng)快節(jié)奏工作環(huán)境，能夠靈活應(yīng)對(duì)市場(chǎng)變化； 6、熟練使用辦公軟件及酒店管理系統(tǒng)，具備數(shù)據(jù)分析能力； 7、對(duì)酒店行業(yè)充滿熱情，具備創(chuàng)新思維和開(kāi)拓精神。

JOB OVERVIEW職位概述 -Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. 直接向前廳部經(jīng)理匯報(bào)并就所有與賓客服務(wù)及酒店運(yùn)作相關(guān)的問(wèn)題進(jìn)行溝通。 -Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel 對(duì)各種狀況做出反應(yīng)，以確保來(lái)賓被及時(shí)的禮貌接待并得到充分的注意和重視。 -Responds to guest needs and resolves related problems 就客人的需求做出反應(yīng)并解決相關(guān)問(wèn)題。 -Manage the activities of a front Office shift ensuring that guests receive prompt,Provides functional assistance and direction to all departments. 向所有部門提供功能性支持和指導(dǎo)。 -Cooperates, coordinates and communicates with other hotel departments as required. 按需要與酒店其它部門進(jìn)行合作、協(xié)調(diào)和溝通。 -Supervises and directs Front Office personnel. 對(duì)前廳部工作人員進(jìn)行監(jiān)督和指導(dǎo)。 -Supports and assists Front Office personnel and all departments at peak periods. 在高峰期向前廳部工作人員和其它所有部門提供支持和協(xié)助。 -Assists Guest Relations in greeting, rooming, and sending off VIP guests. 協(xié)助客戶關(guān)系部門迎接貴賓，為其安排房間并在其離店時(shí)送行。 -Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. 監(jiān)督員工的行為、制服穿著、衛(wèi)生和外表形象。 QUALIFICATIONS AND REQUIREMENTS任職要求 -Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 -Problem solving, reasoning, motivating, organizational and training abilities. 具有解決問(wèn)題，推理，號(hào)召，組織和培訓(xùn)能力 -At least 3 years working experience in a similar position in 5 star hotel, including supervisory experience, or an equivalent combination of education and experience 至少3年以上五星酒店相關(guān)工作崗位經(jīng)驗(yàn)，包括管理經(jīng)驗(yàn)，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗(yàn)結(jié)合的背景 -Out going personality. Willing to work for long hours 外向性格、可以長(zhǎng)時(shí)間的工作

Participates in the preparation of the annual POMEC Budget. 參與制定年度POMEC預(yù)算 Reviews proposed capital expenditure authorization requests forms pertaining to POMEC, and makes appropriate recommendations. 審核與POMEC相關(guān)的資本支出授權(quán)申請(qǐng)表提議，并提供適當(dāng)?shù)耐扑]。 Reports daily by log book to the Director of Engineer of all irregularities during his shift and steps taken to rectify the problems highlighted. 通過(guò)日志薄向工程總監(jiān)每日匯報(bào)當(dāng)班期間所有非常規(guī)事件以及糾正問(wèn)題所采取的行動(dòng)。 Determines optimal operating efficiencies and take necessary corrective measures when variance from standards are excessive through logs and utility data 決定優(yōu)的操作效率，并在日志和公共設(shè)施數(shù)據(jù)顯示與標(biāo)準(zhǔn)差異過(guò)大時(shí)采取必要的改善措施。 Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel. 參加酒店范圍內(nèi)的各類維修和保養(yǎng)工作，包括酒店的新增和延伸設(shè)施或由酒店提供維修保養(yǎng)的任何其他物業(yè)。 Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system. 對(duì)現(xiàn)有的系統(tǒng)提出改進(jìn)建議，從而優(yōu)化該系統(tǒng)的運(yùn)作效率和經(jīng)濟(jì)節(jié)約。 Coordinates and attends/distributes all work orders directly to his staff for action on a daily basis, giving priority to guest complaints. 每天協(xié)調(diào)并參加/向員工直接分配實(shí)施所有的工作定單，優(yōu)先處理客人投訴。 Prepare engineering department required spare parts list. 準(zhǔn)備工程部必要零部件清單。 Prepares PM annual plan and a monthly Maintenance Status Report. 準(zhǔn)備項(xiàng)目管理年度計(jì)劃和每月的維修情況報(bào)告。 Ensures that the water treatment and water treatment testing is being carried on 確保實(shí)施水處理和水處理檢測(cè)?。 Supports and initiate programs for the improvement procedures and the reduction of energy and utility costs.?????? 支持和發(fā)起降低能源及公共設(shè)施成本和流程改進(jìn)的計(jì)劃。 Analyses and monitors energy costs and expenditures for the department.???????????????? 分析和監(jiān)督本部門的能源成本和支出。 Recommends to the Director of Engineer, new policies and procedures for a more economical operation and maintenance program.???????????????? ?? 向工程總監(jiān)推薦新的政策和程序，制定更經(jīng)濟(jì)的運(yùn)作和維修保養(yǎng)計(jì)劃。 Prepares PM work orders and follows up work orders on a daily basis. Advisees the Director of Engineer on any problems or delays. 每天準(zhǔn)備項(xiàng)目管理工作定單并跟進(jìn)工作定單。將任何問(wèn)題或延遲告知工程總監(jiān)。 Follow up on work request and PM backlogs twice a week and is responsible for completion and correct closing of all work requests. At the end of the week he presents a status report.????????????????? 每周兩次跟進(jìn)工作請(qǐng)求和項(xiàng)目管理待辦事務(wù)，負(fù)責(zé)所有工作請(qǐng)求的完成和正確結(jié)束。在每周結(jié)束時(shí)提交工作進(jìn)度報(bào)告。 Provides a weekly report of any plant or equipment witch is Out Of Order and the action taken. 提供發(fā)生故障的機(jī)房或設(shè)備的周報(bào)告以及采取的行動(dòng)。 Supervises outside contractor when working on plants or equipment in order to ensure high standards of workmanship.? 監(jiān)督外部承包商對(duì)機(jī)房或設(shè)備的相關(guān)工作，以確保高標(biāo)準(zhǔn)的工藝水平. Overall supervision of all shift personnel during his/her shift. 當(dāng)班期間對(duì)所有當(dāng)班員工的監(jiān)督和管理。 Coordinates with related department for the PM/PMM/FPMM schedule and work execution 與相關(guān)部門協(xié)調(diào)PM/PMM/FPMM日程安排和工作執(zhí)行 Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior. 必要時(shí)或在上級(jí)的指導(dǎo)下與酒店客人和外部承包商溝通和合作。 Ensures smooth and continuous functioning of required equipment for the total hotel building and its interior, thus achieving maximum efficiency and guest satisfaction. 確保酒店整體建筑及其內(nèi)部必要設(shè)備的平穩(wěn)、持續(xù)運(yùn)作，從而實(shí)現(xiàn)高的效率和賓客滿意度。 Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within PPE guidelines and ensure your direct reports do the same 展示對(duì)IHG個(gè)人防護(hù)裝備（PPE）政策與程序的認(rèn)識(shí)，確保安全地實(shí)施所有的程序并符合PPE指導(dǎo)準(zhǔn)則，并確保你的直接下屬同樣如此。 Be aware of duty of care and adhere to work place health and safety related various IHG policies and procedures 具備謹(jǐn)慎責(zé)任意識(shí)，并遵守各種與工作場(chǎng)所的健康與安全相關(guān)的IHG政策與程序 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 熟悉物業(yè)安全、急救和消防及應(yīng)急程序，安全、合理地操作設(shè)備 Initiate action to correct a hazardous situation and notify supervisors of potential dangers 主動(dòng)采取行動(dòng)處理有危險(xiǎn)的情形，并將潛在危險(xiǎn)通知主管 Log security incidents and accidents in accordance with hotel requirements 根據(jù)酒店要求記錄安全事件和事故 Prepares a monthly Maintenance Status Report. 準(zhǔn)備每月的維修進(jìn)度報(bào)告 Carries out regular fire alarm test. 定期實(shí)施火災(zāi)報(bào)警檢測(cè)。 Ensures that all Equipment is in good working condition according to the engineering standards. 確保所有設(shè)備處于良好的工作狀態(tài)，符合工程標(biāo)準(zhǔn)。 Maintains clean and tidy Plant rooms and equipment throughout the hotel according to the engineering standards. 保持酒店各處機(jī)房和設(shè)備的干凈和整潔，符合工程標(biāo)準(zhǔn) Ensures that availability of Plant and Equipment is 100% at all times. If breakdowns occur, ensure that the necessary repair is carried out without delay.??????????????????????????????????????? 確保機(jī)房和設(shè)備在任何時(shí)候均100%可用。如果發(fā)生故障，確保毫不延遲地實(shí)施必要的維修。???????? Act as a member of the hotel’s fire brigade and participates in all Fire drills / training. 充當(dāng)酒店消防隊(duì)成員并參加所有消防演習(xí)/培訓(xùn)。 領(lǐng)導(dǎo)安排的其他工作。 QUALIFICATIONS AND REQUIREMENTS 任職要求 Technical school graduate in any of engineering related trade or obtain vocational training plus four years of experience in related trade of graduation and prefer 1 year supervisory experience, or an equivalent combination of education and experience.? Hotel experience preferred. Professional certification and license if required by law. 技術(shù)學(xué)校任何工程相關(guān)專業(yè)畢業(yè)或接受過(guò)職業(yè)培訓(xùn)加上相關(guān)畢業(yè)專業(yè)四年經(jīng)驗(yàn)，有1年管理經(jīng)驗(yàn)或同等的教育和經(jīng)歷者優(yōu)先。擁有酒店經(jīng)驗(yàn)者優(yōu)先。持有法律可能要求的職業(yè)證書(shū)和許可證。

【崗位職責(zé)】 1、負(fù)責(zé)為美容院沙龍客人提供專業(yè)的美容服務(wù)。 2、講究職業(yè)道德，做到文明服務(wù)，保持美容的高水準(zhǔn)服務(wù)，維護(hù)公司聲譽(yù)。 3、定期建立貴賓及?？蜋n案，了解他(她)們的愛(ài)好、要求及皮膚的特性，以便更好地提供服務(wù)。 4、負(fù)責(zé)保管美容及按摩工具，對(duì)工具、美容用品的采購(gòu)提出建議。 5、參加美容院晨會(huì)，完成每天工作流程報(bào)表與每月總結(jié)報(bào)表。 6、完成店長(zhǎng)安排的其他工作。 【崗位要求】 1、皮膚好，儀表大方，熟悉美容產(chǎn)品和手法， 2、持有美容師證書(shū)者、有美容院工作經(jīng)驗(yàn)者優(yōu)先。 3、良好的語(yǔ)言表達(dá)能力，善于溝通，服務(wù)意識(shí)強(qiáng)，工作耐心細(xì)致。 4、吃苦耐勞，愛(ài)崗敬業(yè)，良好的個(gè)人素質(zhì)，較高的職業(yè)素養(yǎng)和道德。 5、性格開(kāi)朗樂(lè)觀，積極向上，團(tuán)隊(duì)協(xié)作能力強(qiáng)。

Job overview職位概述 ·??Manage the restaurant operations of the hotel to ensure the achievement of established beverage quality and guest service quality standards and departmental revenue and profit goals. ·??管理酒店餐廳和酒吧的運(yùn)營(yíng)，確保已打造的酒水質(zhì)量和賓客服務(wù)質(zhì)量標(biāo)準(zhǔn)，以及部門收入和利潤(rùn)目標(biāo)。 ·?Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.?? ·?遵守當(dāng)?shù)氐男l(wèi)生和安全法規(guī)，或其它適用的規(guī)定，以及品牌規(guī)范和當(dāng)?shù)氐囊?guī)章制度。 Duties and Responsibilities 工作職責(zé) ·?Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures ·?按照部門的規(guī)范和程序提供高標(biāo)準(zhǔn)的餐飲服務(wù)。 · Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit ·?為銷售，飲品創(chuàng)新和利潤(rùn)制定部門的規(guī)范和程序。 ·?Communicates to his/her superior any difficulties, guest comments and other relevant information? ·?與上級(jí)領(lǐng)導(dǎo)交流有關(guān)疑難，客人意見(jiàn)和其它相關(guān)信息。 ·?Delivers daily briefings and attends other Food and Beverage meetings as scheduled ·?召開(kāi)每日例會(huì)和參加計(jì)劃好的餐飲部會(huì)議。 ·?Delivers prepared training sessions in line with a departmental monthly calender ·?按照部們的月度活動(dòng)日歷提供制定的培訓(xùn)課程。 ·?Prepares for service by ensuring the department’s: ·?確保部門的以下各項(xiàng)工作就緒為客人提供服務(wù)： ? ??Grooming is impeccable and in accordance with ICHG personal presentation standards ? ??遵守洲際酒店集團(tuán)的個(gè)人儀表儀容規(guī)范著裝無(wú)可挑剔 ? ??Equipment is clean ? ??設(shè)備干凈 ? ??Equipment is sorted and stored ? ??設(shè)備分類且存放好 ? ??Glassware is polished ? ??玻璃器皿擦亮 ? ??Requirements for special occasions are ready ? ??特別活動(dòng)的要求準(zhǔn)備就緒 ? ??Music is on ? ??放音樂(lè) ? ??Lighting is on ? ??開(kāi)燈 ? ??Outlet is ready for service and guest comfort ? ??酒吧準(zhǔn)備就緒為客人提供舒適的服務(wù)。 ·?Carries out effective service by ensuring all staff are aware of their role in: ·?確保所有員工了解自己的職責(zé)高效的提供服務(wù)： ? ??Greeting and seating guests ? ??迎賓并安排客人就坐 ? ??Explaining and up-selling daily beverage specials ? ??說(shuō)明并推銷每日的特價(jià)飲料 ? ??Processing food orders accurately ? ??準(zhǔn)確的下食品單 ? ??Using trays and tray jacks effectively ? ??有效的利用托盤(pán)和托盤(pán)架 ? ??Quickly taking food and beverage orders ? ??快速的為客人寫(xiě)餐飲訂單 ? ??Ensuring payment methods are handled accurately ? ??確保準(zhǔn)確的處理付款方式 ? ??Ensuring working areas are cleaned and re-set quickly ? ??確保工作區(qū)快速的清潔和重新擺放整齊 ? ??Ensuring the bar is clean ? ??確保吧臺(tái)干凈 ? ??Regularly cleaning ashtrays ? ??定時(shí)清理煙灰缸 ? ??Conversing with Guests in relation to the food and beverage products ? ??與客人交談?dòng)嘘P(guān)的餐飲產(chǎn)品 · Carries out effective beverage service by ensuring: ·?通過(guò)確保以下內(nèi)容高效的提供飲品服務(wù)： ? ??Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations ? ??遵守酒精飲料服務(wù)歸定，推銷飲料并定時(shí)為客人續(xù)酒。 ? ??Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine ? ??與客人談?wù)撈咸丫?，建意葡萄酒的品種和風(fēng)格，寫(xiě)單和為客人送酒 ? ??Promoting and selling cocktails to guests ? ??向客人推銷雞尾酒 ? ??Making and presenting cocktails ? ??調(diào)配和裝飾雞尾酒 ? ??Coffee and tea is served hot and in accordance with standard ? ??按規(guī)范提供熱的咖啡和茶 ·?Patron care standards are adhered to by ensuring: ·?通過(guò)確保以下方面遵守賓客服務(wù)規(guī)范： ? ??Guests are advised on alcoholic beverages ? ??給予客人有關(guān)酒精飲料的建議 ? ??The strengths of alcohol is advised and guests are advised as to their effect ? ??告知客人酒精強(qiáng)度，并告訴客人對(duì)他們的影響。 ? ??Compliance with legal provisions of local liquor codes ? ??遵守法律規(guī)定和地方酒精飲品條例 ? ??Level of intoxication of guests is assessed and appropriate action taken ? ??評(píng)定客人的醉酒程度并采取必要的措施 ? ??Advise guest on the hotel’s policy of smoking ? ??通知客人酒店的吸煙規(guī)定 ? ??Monitor factors which interfere with the total experience of the guest ? ??監(jiān)測(cè)影響客人總體體驗(yàn)的各方面工作 ? ??Correct use of refrigeration system ? ??正確的使用冰箱系統(tǒng) ? ??Effective operation of the post-mix syrups bulk dispense system ? ??有效的使用后混合桶裝糖漿分裝設(shè)備 ? ??Operating the beer reticulation system ? ??使用啤酒過(guò)濾裝置 ? ??Adhering to stock control procedures ? ??遵循存貨管理程序 · Take appropriate action to resolve guest complaints · 正確處理客人的投訴。 ·?Requisition bar items according to bar stocks ·?根據(jù)酒吧存貨量領(lǐng)取酒吧物品。 · Train restaurant attendant, wait help and bus help in basic beverage knowledge and beverage service ·?為餐廳侍應(yīng)生提供基本的飲料知識(shí)和飲料服務(wù)的培訓(xùn)。 ·?Complete spillage report and submit to Food and Beverage manager at the Conclusion of each shift ·?填寫(xiě)灑酒單并在每班結(jié)束后交給餐飲經(jīng)理。 ·?Supervision and management of the restaurant tableware and items, follow the breakage of the hotel management system. ·?監(jiān)督管理餐廳餐具及物品，遵循酒店的破損管理制度。 ·?Supervision and management of the restaurant drinks, ensure timely supply, no lost. ·?監(jiān)督管理餐廳酒水，保證供應(yīng)及時(shí)，無(wú)丟失。 ·?Follow the hotel food safety management system ·?遵循酒店食品安全管理體系 ·?Assist the Food and Beverage Manager to source and review outlet musicians ·?協(xié)助餐飲經(jīng)理尋找和審評(píng)音樂(lè)師。 ·?Assist to promote the musicians ·?協(xié)助樂(lè)師的推廣工作。 ·?Design promotional material which is aimed at increasing revenue, covers and profit for the Bar with the approval of the Food and Beverage Manager ·?設(shè)計(jì)以增加收入，人數(shù)和利潤(rùn)為目的的酒吧宣傳材料，然后由餐飲經(jīng)理審批。 ·?Works with Superior on manpower planning and management needs ·?和上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。 ·?Works with Superior in the preparation and management of the Department’s budget ·?和上級(jí)領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。 ·?Perform other duties as assigned by superior. ? 履行上級(jí)分派的其他職責(zé)。

Ensure the smooth and efficient operation of the Front Office department and all related guest services, achieving maximum sales and guest satisfaction, while adhering to the standards of service required by the Swisstouches and leading by example. 當(dāng)班時(shí)確保前廳部和所有相關(guān)客戶服務(wù)的順利,高效運(yùn)作，達(dá)到既定的銷售和客戶滿意度，同時(shí)遵循瑞斯麗所有要求服務(wù)標(biāo)準(zhǔn)，以身作則。

【崗位職責(zé)】 1、負(fù)責(zé)酒店內(nèi)弱電系統(tǒng)的日常維護(hù)、檢修及故障排除，包括但不限于網(wǎng)絡(luò)系統(tǒng)、電話系統(tǒng)、監(jiān)控系統(tǒng)、門禁系統(tǒng)等 2、定期檢查弱電設(shè)備運(yùn)行狀態(tài)，確保各系統(tǒng)穩(wěn)定運(yùn)行，及時(shí)處理突發(fā)故障 3、配合相關(guān)部門完成弱電系統(tǒng)的安裝、調(diào)試及升級(jí)改造工作 4、做好弱電設(shè)備臺(tái)賬管理，記錄維護(hù)保養(yǎng)及維修情況 5、遵守安全操作規(guī)程，確保工作過(guò)程中的人身及設(shè)備安全 【崗位要求】 1、具備弱電系統(tǒng)基礎(chǔ)知識(shí)，了解常見(jiàn)弱電設(shè)備的工作原理 2、能夠獨(dú)立完成弱電設(shè)備的日常維護(hù)及簡(jiǎn)單故障處理 3、工作認(rèn)真負(fù)責(zé)，具備良好的服務(wù)意識(shí)和團(tuán)隊(duì)協(xié)作能力 4、持有相關(guān)職業(yè)資格證書(shū)者優(yōu)先考慮 5、能適應(yīng)倒班工作制，具備較強(qiáng)的應(yīng)急處理能力

財(cái)務(wù)回報(bào) ·????????Validate the potential ofassigned accounts and create account plans as per the IHG hotel BusinessDevelopment standard operating procedures ·????????根據(jù)洲際酒店酒店業(yè)務(wù)發(fā)展標(biāo)準(zhǔn)操作流程（SOP），檢驗(yàn)指定客戶的潛力并制定客戶計(jì)劃 ·????????Grow assigned accounts so tomeet fixed goals and maximise profitability ·????????增加客戶量，以達(dá)到既定目標(biāo)和最大化盈利能力 ·????????Gather information oncurrent and prospective clients / contacts to generate incremental business ·????????收集當(dāng)前和潛在客戶/聯(lián)系人的信息以產(chǎn)生增值業(yè)務(wù) ·????????Maintain effective control ofsales expenses ·????????有效控制銷售人員支出費(fèi)用 PEOPLE 員工團(tuán)隊(duì) ·????????Use both account interactionsand publicly available tools to monitor competitors' activities as it relatesto both the hotel and the portfolio of accounts and share relevant informationwith key stakeholders in line with hotel procedures ·????????通過(guò)兩個(gè)客戶之間交互交流信息和公開(kāi)可用的途徑來(lái)了解競(jìng)爭(zhēng)對(duì)手的信息，因?yàn)樗婕暗骄频旰褪袌?chǎng)客戶，并與關(guān)鍵合作者分享相關(guān)信息，既要符合酒店程序 ·????????Provide feedback to managementon changing market conditions, including competition and market trends ·????????向管理層提供反饋，以適應(yīng)不斷變化的市場(chǎng)狀況，包括競(jìng)爭(zhēng)和市場(chǎng)趨勢(shì) ·????????Involve the BusinessDevelopment Manager where appropriate on sales calls and sales meetings ·????????在適當(dāng)?shù)那闆r下，參與商務(wù)發(fā)展經(jīng)理的銷售電話和銷售會(huì)議 ·????????Communicate to his/her superiorany issues encountered and other relevant information ·????????遇到的任何問(wèn)題及其他相關(guān)信息及時(shí)與上級(jí)溝通 ·????????Attend and participate intraining sessions, daily briefings and other meetings as required ·????????參加培訓(xùn)課程，每日例會(huì)及其他被要求可參加的會(huì)議 ·????????Where applicable, supervise,guide and train Business Development Coordinators in carrying out theirresponsibilities ·????????監(jiān)督，指導(dǎo)和培訓(xùn)商務(wù)發(fā)展協(xié)調(diào)員履行工作職責(zé) GUEST EXPERIENCE 賓客體驗(yàn) ·????????Network within one’s portfolioof accounts to build relationships with key decision makers and other relevantstaff ?? 在客戶中，建立與關(guān)鍵決策者及其他相關(guān)人員的關(guān)系 ·????????Conduct client meetings as wellas planning and coordinating site introduction tours and inspections ·????????與客戶進(jìn)行適當(dāng)?shù)臅?huì)議以及會(huì)議規(guī)劃和協(xié)調(diào)，有必要的情況下帶領(lǐng)客人參觀酒店 ·????????Handle and manage clients’queries or issues ·????????及時(shí)處理客戶的疑問(wèn)或問(wèn)題 ·????????Be proactive and responsiblefor the follow up of new sales leads to enhance guest experience ·????????積極主動(dòng)并負(fù)責(zé)跟進(jìn)新的銷售線索以提升客人體驗(yàn) ·????????Develop and maintain contactwith business generators (MICE Planner; travel agents; etc.) ·????????開(kāi)發(fā)和維護(hù)與業(yè)務(wù)第三方（商務(wù)團(tuán)隊(duì)規(guī)劃員；旅行社等）的聯(lián)系 RESPONSIBLE BUSINESS 企業(yè)責(zé)任 ·????????Ensure accurate and timelyupdating of an accurate record of all relevant activities in the provided SalesSystem (i.e. Delphi; Opera; etc.) for future reference and control purposes ·????????確保準(zhǔn)確及時(shí)地更新銷售系統(tǒng)（如Delphi、Opera等）的相關(guān)記錄，以備將來(lái)參考之用 ·????????Update Account and Contactprofiles, attach Account plans, ensure ‘live’ information for action ·????????更新客戶和聯(lián)系概況，附加客戶計(jì)劃，確保'活'信息以幫助產(chǎn)生新的生意 ·????????Develop awareness andreputation of the hotel and the brand in the local community. ·????????在當(dāng)?shù)厣鐓^(qū)發(fā)展酒店和品牌的知名度和美譽(yù)度 ·????????Perform other duties asassigned by superior. ·????????履行上級(jí)分派的其他職責(zé)。

財(cái)務(wù)回報(bào) ·????????Develop a strong understandingand knowledge of key sectors targeted by the hotel, and gain sectorial/accountexpertise when necessary to maximise guest experience ·????????在酒店中，有針對(duì)性的加強(qiáng)自己對(duì)于關(guān)鍵的部門認(rèn)知度，當(dāng)全面熟知部門/客戶的專業(yè)知識(shí)后，在必要的時(shí)候最大化的提高客戶體驗(yàn) ·????????Prepare Weekly Events Forecastsand other supporting documents ·????????準(zhǔn)備每周會(huì)議預(yù)測(cè)會(huì)議和其他相關(guān)資料 ·????????Ensure the timely follow-up andpursuit of strategic relationships with customers and stakeholders in order todrive the highest levels of guest satisfaction ·????????確保及時(shí)跟進(jìn)客戶和與之相關(guān)者的合作關(guān)系，以最高水平提高客戶滿意度 ·????????Ensure timely delivery ofMaster Invoice to customers and facilitate payment ·????????確保及時(shí)確認(rèn)付款并將發(fā)票寄送給客戶 ·????????Work closely with theReservations, Sales & Marketing, and F&B departments to ensure theaccounts from the events are consolidated and reconciled ·????????與預(yù)訂部，市場(chǎng)銷售部和餐飲部緊密合作，確保會(huì)議客戶得到鞏固和協(xié)調(diào) PEOPLE 員工團(tuán)隊(duì) ·????????Team up with counterpart CrowneMeetings Fulfillment staff to deliver sector/customer specific services whenappropriate ·????????在適當(dāng)?shù)那闆r下，與相應(yīng)的皇冠會(huì)務(wù)銷售的同事向部門/客戶提供特定的服務(wù) ·????????Partner with the BusinessDevelopment Team to support new business prospecting ·????????與商務(wù)發(fā)展部合作，支持新生意的開(kāi)發(fā) ·????????Support daily operations ofsuperiors ·????????支持上級(jí)日常工作的運(yùn)營(yíng) ·????????Communicate to his/her superiorany issues encountered and other relevant information ·????????遇到的任何問(wèn)題及其他相關(guān)信息及時(shí)與上級(jí)溝通 ·????????Attend and participate intraining sessions, daily briefings and other meetings as required ·????????參加培訓(xùn)課程，每日例會(huì)及其他需要參加的會(huì)議 GUEST EXPERIENCE 賓客體驗(yàn) ·????????In the pre-event planningprocess, consult with the meeting planners to identify optimal meeting roomconfiguration, recommendation on meeting/break flow, menu planning, food &beverage coordination, table arrangements, decoration options, etc. to improvemeeting efficiency and productivity ·????????在會(huì)議前的準(zhǔn)備過(guò)程中，與會(huì)議策劃者協(xié)商確定最佳會(huì)議室配置、會(huì)議/休息流程、菜單、餐飲、桌卡、裝飾等，以提高會(huì)議效率和工作效率 ·????????Support the Crowne MeetingsEvents Executive/Manager in the daily meeting with each meeting planner todebrief on daily events, review consumption, bill and any exceptions tocontracted billing and review estimates of final billing ·????????支持皇冠會(huì)務(wù)統(tǒng)籌主任/經(jīng)理在日常例會(huì)中匯報(bào)當(dāng)日會(huì)議情況，回顧生意消費(fèi)，賬單和所有例外已消費(fèi)賬單和審查最終賬單的預(yù)算 ·????????Support the Crowne MeetingsEvents Executive/Manager in planning and conducting pre-event meetings withclients and catering staff to determine potential enhancements to the guestexperience ·????????支持皇冠會(huì)務(wù)統(tǒng)籌主任/經(jīng)理在與客戶和餐飲部同事策劃和開(kāi)展的會(huì)議前，以確定增強(qiáng)客戶體驗(yàn) ·????????Assigned upon situation, be thepoint-of-contact to give immediate assistance in order that customer’s needsare met quickly and their event runs smoothly ·????????為了以最快的速度滿足客戶的需求，并讓他們的會(huì)議順利進(jìn)行，在有分配工作的情況下，以在任何聯(lián)系點(diǎn)立即協(xié)助工作 ·????????Organise post-event calls andcollect Feedback Survey and follow up with customers to obtain event feedbackand identify further business opportunities ·????????完成潛在會(huì)議客戶電話，收集反饋調(diào)查并跟進(jìn)客戶獲得事件反饋并確定進(jìn)一步的生意機(jī)會(huì) RESPONSIBLE BUSINESS 企業(yè)責(zé)任 ·????????Develop awareness andreputation of the hotel and the brand in the local community ·????????在當(dāng)?shù)厣鐓^(qū)發(fā)展酒店和品牌的知名度和美譽(yù)度 ·????????Coordinate safety and securityinitiatives to ensure meetings flow smoothly with minimal interruptions orproblems. Coach and advise clients on meeting options and alternatives thatpotentially reduce waste, save energy and have a minimal impact to theenvironment ·????????協(xié)調(diào)安全的和安全措施，確保會(huì)議以最少的中斷或問(wèn)題并順利進(jìn)行。指導(dǎo)和建議客戶在會(huì)議的選擇和會(huì)議替代方案，盡量減少浪費(fèi)，節(jié)約能源和降低對(duì)環(huán)境的影響 ·????????Perform other duties asassigned by superior. ·????????履行上級(jí)分派的其他職責(zé)。

崗位職責(zé)（ 風(fēng)味餐廳） 確保執(zhí)行酒店政策方針和公司的品牌標(biāo)準(zhǔn)。 對(duì)于認(rèn)可的員工實(shí)施培訓(xùn)課程，進(jìn)行全體員工的培訓(xùn)和評(píng)估他們的能力 ?提前意識(shí)到缺少服務(wù)標(biāo)準(zhǔn)的對(duì)客服務(wù)并及時(shí)制定發(fā)展計(jì)劃，跟蹤和執(zhí)行改變 ?在工作中和下屬員工溝通，維護(hù)已確定的政策和方針。 ?在用餐期間確保及時(shí)糾正錯(cuò)誤的餐位。 保持操作臺(tái)的干凈和整齊。 ?和廚房保持有效的溝通。 為團(tuán)隊(duì)準(zhǔn)備培訓(xùn)課題。 ?在培訓(xùn)中借助餐廳經(jīng)理。 良好的工作氛圍和下屬員工良好的工作關(guān)系。 ?在團(tuán)隊(duì)中展現(xiàn)個(gè)人精神和嚴(yán)守時(shí)間。 ?問(wèn)候客人，處理評(píng)論和問(wèn)題，無(wú)論何時(shí)都要在用餐中提高銷售關(guān)注收入。 向客人推薦菜單的食品和酒水，適當(dāng)?shù)臑榭腿它c(diǎn)單和服務(wù)食品和酒水。 ?維護(hù)良好的客戶關(guān)系和提高個(gè)人的修養(yǎng)。 依據(jù)庫(kù)存的要求來(lái)采購(gòu)物品。 ?準(zhǔn)備每周排班。 ?在經(jīng)理缺席期間負(fù)責(zé)運(yùn)營(yíng)。 ?接受餐廳經(jīng)理安排的其它工作。 ?為客人服務(wù)酒水和食品。 ?提出好的主意和建議在設(shè)計(jì)菜單和食品促銷的時(shí)候。 ?實(shí)施培訓(xùn)課程和時(shí)間表格。 ?全面的食品和酒水知識(shí)。 ?熟練運(yùn)用客人維護(hù)技能。 領(lǐng)導(dǎo)素能。 崗位要求 全面的餐飲服務(wù)經(jīng)驗(yàn)和時(shí)尚的管理主義。 ?至少3年的餐飲運(yùn)營(yíng)經(jīng)驗(yàn)。 ?至少1年以上的同崗位工作經(jīng)驗(yàn)。 良好的運(yùn)營(yíng)和管理技能。 良好的儀容儀表。 ?積極主動(dòng)。 ?團(tuán)隊(duì)有良好的溝通才能，監(jiān)督和刺激員工的積極性。 ?良好的英文書(shū)面和口語(yǔ)能力。

To design and provide technical support for the standard production of the hotel's publicity materials and advertising, to censure the best publicity image of the hotel. 為酒店的宣傳品和廣告的標(biāo)準(zhǔn)制作進(jìn)行美工設(shè)計(jì)以及提供設(shè)計(jì)方面的技術(shù)支持，確保酒店最優(yōu)良的宣傳形象。

【崗位職責(zé)】 1、負(fù)責(zé)酒店服務(wù)標(biāo)準(zhǔn)、操作流程的制定與完善，建立并執(zhí)行質(zhì)量管理體系，定期開(kāi)展服務(wù)質(zhì)量檢查與評(píng)估； 2、統(tǒng)籌酒店各部門培訓(xùn)工作，制定年度培訓(xùn)計(jì)劃，組織實(shí)施新員工入職培訓(xùn)、崗位技能培訓(xùn)及管理層專項(xiàng)培訓(xùn)； 3、分析質(zhì)檢及賓客反饋數(shù)據(jù)，針對(duì)服務(wù)短板設(shè)計(jì)改進(jìn)方案并跟蹤落實(shí)效果； 4、主導(dǎo)星級(jí)評(píng)定、第三方暗訪等重大質(zhì)量檢查的迎檢籌備與整改跟進(jìn)； 5、建立員工培訓(xùn)檔案，評(píng)估培訓(xùn)效果，優(yōu)化培訓(xùn)課程及考核機(jī)制。 【崗位要求】 1、大專及以上學(xué)歷，酒店管理、旅游管理或人力資源管理相關(guān)專業(yè)優(yōu)先； 2、熟悉高星級(jí)酒店運(yùn)營(yíng)標(biāo)準(zhǔn)，掌握ISO9001等質(zhì)量管理體系者優(yōu)先； 3、具備優(yōu)秀的培訓(xùn)授課能力與課程開(kāi)發(fā)經(jīng)驗(yàn)，能獨(dú)立完成PPT課件制作； 4、邏輯清晰，擅長(zhǎng)數(shù)據(jù)分析與報(bào)告撰寫(xiě)，熟練使用Excel等辦公軟件； 5、責(zé)任心強(qiáng)，具備跨部門協(xié)調(diào)能力與問(wèn)題解決意識(shí)。

Under the general guidance of the steward manager within the established policies & procedures of Swisstouches Spa Resort oversees & supervises all aspects of stewarding operation during a shift.The Steward Supervisor ensures that the cleanliness, hygiene and sanitation of all kitchen areas, equipment and utensils are maintained in accordance to established quality standards. 在管事部經(jīng)理的指導(dǎo)監(jiān)督下制定太白山唐鎮(zhèn)·瑞斯麗溫泉度假酒店的政策和規(guī)章，監(jiān)督指導(dǎo)管事部的運(yùn)營(yíng)。管事部主管負(fù)責(zé)確保整個(gè)廚房區(qū)域的清潔度，衛(wèi)生，設(shè)備和用具清潔衛(wèi)生達(dá)到品質(zhì)標(biāo)準(zhǔn)。