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【崗位職責(zé)】 1、負責(zé)酒店銷售策略的制定與執(zhí)行，完成酒店年度銷售目標(biāo)及預(yù)算計劃； 2、開發(fā)并維護客戶資源，拓展新客戶市場，提升酒店市場份額； 3、協(xié)調(diào)酒店各部門資源，確保銷售活動的順利開展及客戶需求的滿足； 4、分析市場動態(tài)及競爭對手情況，及時調(diào)整銷售策略以應(yīng)對市場變化； 5、帶領(lǐng)銷售團隊完成業(yè)績指標(biāo)，監(jiān)督團隊成員的工作進展并提供指導(dǎo)； 6、參與重要客戶的商務(wù)談判及合同簽訂，維護長期合作關(guān)系； 7、定期提交銷售報告及數(shù)據(jù)分析，為管理層決策提供支持。 【崗位要求】 1、具備較強的市場開拓能力及客戶管理經(jīng)驗，熟悉酒店行業(yè)銷售模式； 2、優(yōu)秀的溝通協(xié)調(diào)能力及談判技巧，能夠獨立處理客戶關(guān)系； 3、具備團隊管理經(jīng)驗，能夠有效激勵團隊成員達成目標(biāo)； 4、對市場趨勢敏感，具備數(shù)據(jù)分析及策略調(diào)整能力； 5、工作積極主動，責(zé)任心強，能夠承受一定的工作壓力； 6、具備良好的職業(yè)素養(yǎng)及團隊合作精神。

【崗位職責(zé)】 1、指導(dǎo)和監(jiān)督餐廳的日常工作，保證經(jīng)營業(yè)務(wù)的正常進行。 2、負責(zé)制打服務(wù)質(zhì)量標(biāo)準與服務(wù)程序。巡視檢查各項工作的具體實施，糾正不符合規(guī)范的行為，改進服務(wù)方法與態(tài)度。 3、組織安排員工的工作，監(jiān)督制定排班表，招聘新員工，制訂培訓(xùn)計劃。 4、評估員工的工作表現(xiàn)，保證執(zhí)行各項規(guī)章制度，解決有關(guān)問題。 5、發(fā)展良好的客際關(guān)系，為客人進行特殊服務(wù)，處理客人投訴。 6、負責(zé)營業(yè)額、經(jīng)費及勞動成本的預(yù)算工作。 7、撰寫菜肴推銷方案，利用純熟的推銷技巧做好促銷工作。 8、協(xié)調(diào)餐廳與廚房之間的關(guān)系，及時反饋信息，建立以客人為中心的服務(wù)意識。 【崗位要求】 1、具有餐飲行業(yè)的從業(yè)背景，對該領(lǐng)域發(fā)展有深刻理解； 2、具備良好的溝通合作技巧及豐富的團隊建設(shè)經(jīng)驗。

【崗位職責(zé)】 1、全面負責(zé)餐廳日常運營管理工作，包括人員排班、服務(wù)流程監(jiān)督及現(xiàn)場突發(fā)事件處理 2、制定并執(zhí)行餐飲服務(wù)標(biāo)準與操作規(guī)范，確保食品安全及服務(wù)質(zhì)量達標(biāo) 3、監(jiān)督食材驗收、存儲及出品質(zhì)量，控制餐飲成本與損耗 4、定期培訓(xùn)服務(wù)人員專業(yè)技能，提升團隊服務(wù)意識與客戶滿意度 5、處理賓客投訴及特殊需求，建立客戶檔案并維護VIP客戶關(guān)系 6、配合市場部門策劃執(zhí)行主題餐飲活動，完成月度經(jīng)營指標(biāo) 【崗位要求】 1、具備餐飲服務(wù)行業(yè)1年以上管理經(jīng)驗，有星級酒店工作經(jīng)驗者優(yōu)先 2、熟悉中西餐服務(wù)流程及酒水知識，掌握食品安全相關(guān)法規(guī) 3、具備優(yōu)秀的團隊管理能力，能有效激勵10人以上服務(wù)團隊 4、普通話流利，具備基礎(chǔ)英語溝通能力及商務(wù)禮儀素養(yǎng) 5、持有健康證，能適應(yīng)早晚班及節(jié)假日排班工作制 6、抗壓能力強，善于發(fā)現(xiàn)并解決運營中的細節(jié)問題

【崗位職責(zé)】 1、負責(zé)酒店中廚房頭鍋崗位的日常工作，確保菜品出品質(zhì)量符合酒店標(biāo)準 2、根據(jù)菜單要求，獨立完成各類熱菜的烹飪制作 3、協(xié)助廚師長研發(fā)新菜品，定期更新菜單 4、負責(zé)廚房設(shè)備的日常維護與保養(yǎng) 5、嚴格執(zhí)行食品安全衛(wèi)生標(biāo)準，保持工作區(qū)域整潔 6、合理控制食材成本，避免浪費 7、配合其他廚師完成大型宴會及重要接待任務(wù) 【崗位要求】 1、具備扎實的中餐烹飪基本功，熟悉各類烹飪技法 2、能熟練操作廚房各類設(shè)備工具 3、對粵菜等主流菜系有較深了解 4、具備較強的菜品創(chuàng)新能力 5、工作責(zé)任心強，能適應(yīng)高強度工作 6、具有良好的團隊協(xié)作精神

【崗位職責(zé)】 1、負責(zé)酒店消防設(shè)施的日常檢查、維護與保養(yǎng)，確保消防設(shè)備處于良好運行狀態(tài)2、定期進行消防安全巡查，及時發(fā)現(xiàn)并消除火災(zāi)隱患，做好巡查記錄 3、組織并參與酒店消防演練，協(xié)助制定應(yīng)急預(yù)案，提高全員消防安全意識 4、監(jiān)控消防控制室設(shè)備運行情況，及時處理報警信息并按規(guī)定程序上報 5、協(xié)助開展新員工消防安全培訓(xùn)，普及消防知識和應(yīng)急技能 6、配合相關(guān)部門完成消防驗收、檢查等工作，確保符合消防法規(guī)要求 【崗位要求】 1、中專及以上學(xué)歷，持有消防設(shè)施操作員證（初級或以上）優(yōu)先考慮 2、具備基礎(chǔ)的消防設(shè)備操作知識，熟悉火災(zāi)報警系統(tǒng)、滅火器材等使用規(guī)范 3、責(zé)任心強，具備良好的安全意識和應(yīng)急處理能力 4、能夠適應(yīng)倒班工作制，服從工作安排 5、無犯罪記錄，身體健康，能勝任消防崗位工作要求 6、退伍軍人或相關(guān)專業(yè)畢業(yè)生可適當(dāng)放寬條件

【崗位職責(zé)】 1、負責(zé)前廳部的日常運營管理工作，確保前廳各崗位工作有序開展； 2、督導(dǎo)前臺接待、禮賓等崗位員工的服務(wù)質(zhì)量，及時處理客人投訴及突發(fā)事件； 3、制定并優(yōu)化前廳工作流程及服務(wù)標(biāo)準，提升客戶滿意度； 4、負責(zé)前廳部員工的排班、培訓(xùn)及績效考核，提高團隊業(yè)務(wù)能力； 5、協(xié)調(diào)與其他部門的溝通協(xié)作，確保酒店整體運營順暢； 6、監(jiān)控前廳營收數(shù)據(jù)，完成每日報表統(tǒng)計及分析工作； 7、落實酒店安全管理制度，確保前廳區(qū)域安全及設(shè)備正常運行。 【崗位要求】 1、具備酒店管理或相關(guān)專業(yè)背景，有前廳工作經(jīng)驗者優(yōu)先； 2、熟悉酒店前廳運營流程及PMS系統(tǒng)操作； 3、優(yōu)秀的服務(wù)意識與溝通協(xié)調(diào)能力，能妥善處理客戶訴求； 4、具備團隊管理經(jīng)驗，擅長員工培訓(xùn)與激勵； 5、工作細致高效，能適應(yīng)倒班工作制； 6、普通話流利，掌握基礎(chǔ)英語會話能力。

【崗位職責(zé)】 1、負責(zé)制定并執(zhí)行酒店市場銷售策略，確保完成年度銷售目標(biāo)和預(yù)算指標(biāo)； 2、帶領(lǐng)銷售團隊開發(fā)并維護客戶資源，包括企業(yè)客戶、旅行社、會議團隊等，提升市場份額； 3、分析市場趨勢及競爭對手動態(tài)，調(diào)整銷售策略以應(yīng)對市場變化； 4、協(xié)調(diào)與酒店其他部門的合作，確保銷售政策與酒店整體運營目標(biāo)一致； 5、定期提交銷售報告及業(yè)績分析，為管理層提供決策支持； 6、參與重要客戶談判及合同簽訂，維護長期合作關(guān)系； 7、組織并參與行業(yè)展會、推廣活動，提升酒店品牌影響力。 【崗位要求】 1、具備酒店行業(yè)市場銷售相關(guān)經(jīng)驗，熟悉酒店銷售流程及客戶管理； 2、出色的市場分析能力及商業(yè)敏感度，能夠獨立制定銷售策略； 3、優(yōu)秀的團隊管理能力，能夠激勵并帶領(lǐng)團隊達成業(yè)績目標(biāo)； 4、良好的溝通協(xié)調(diào)能力，能夠高效處理內(nèi)外部合作關(guān)系； 5、抗壓能力強，適應(yīng)快節(jié)奏工作環(huán)境，能夠靈活應(yīng)對市場變化； 6、熟練使用辦公軟件及酒店管理系統(tǒng)，具備數(shù)據(jù)分析能力； 7、對酒店行業(yè)充滿熱情，具備創(chuàng)新思維和開拓精神。

JOB OVERVIEW職位概述 -Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. 直接向前廳部經(jīng)理匯報并就所有與賓客服務(wù)及酒店運作相關(guān)的問題進行溝通。 -Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel 對各種狀況做出反應(yīng)，以確保來賓被及時的禮貌接待并得到充分的注意和重視。 -Responds to guest needs and resolves related problems 就客人的需求做出反應(yīng)并解決相關(guān)問題。 -Manage the activities of a front Office shift ensuring that guests receive prompt,Provides functional assistance and direction to all departments. 向所有部門提供功能性支持和指導(dǎo)。 -Cooperates, coordinates and communicates with other hotel departments as required. 按需要與酒店其它部門進行合作、協(xié)調(diào)和溝通。 -Supervises and directs Front Office personnel. 對前廳部工作人員進行監(jiān)督和指導(dǎo)。 -Supports and assists Front Office personnel and all departments at peak periods. 在高峰期向前廳部工作人員和其它所有部門提供支持和協(xié)助。 -Assists Guest Relations in greeting, rooming, and sending off VIP guests. 協(xié)助客戶關(guān)系部門迎接貴賓，為其安排房間并在其離店時送行。 -Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. 監(jiān)督員工的行為、制服穿著、衛(wèi)生和外表形象。 QUALIFICATIONS AND REQUIREMENTS任職要求 -Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 -Problem solving, reasoning, motivating, organizational and training abilities. 具有解決問題，推理，號召，組織和培訓(xùn)能力 -At least 3 years working experience in a similar position in 5 star hotel, including supervisory experience, or an equivalent combination of education and experience 至少3年以上五星酒店相關(guān)工作崗位經(jīng)驗，包括管理經(jīng)驗，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗結(jié)合的背景 -Out going personality. Willing to work for long hours 外向性格、可以長時間的工作

Participates in the preparation of the annual POMEC Budget. 參與制定年度POMEC預(yù)算 Reviews proposed capital expenditure authorization requests forms pertaining to POMEC, and makes appropriate recommendations. 審核與POMEC相關(guān)的資本支出授權(quán)申請表提議，并提供適當(dāng)?shù)耐扑]。 Reports daily by log book to the Director of Engineer of all irregularities during his shift and steps taken to rectify the problems highlighted. 通過日志薄向工程總監(jiān)每日匯報當(dāng)班期間所有非常規(guī)事件以及糾正問題所采取的行動。 Determines optimal operating efficiencies and take necessary corrective measures when variance from standards are excessive through logs and utility data 決定優(yōu)的操作效率，并在日志和公共設(shè)施數(shù)據(jù)顯示與標(biāo)準差異過大時采取必要的改善措施。 Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel. 參加酒店范圍內(nèi)的各類維修和保養(yǎng)工作，包括酒店的新增和延伸設(shè)施或由酒店提供維修保養(yǎng)的任何其他物業(yè)。 Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system. 對現(xiàn)有的系統(tǒng)提出改進建議，從而優(yōu)化該系統(tǒng)的運作效率和經(jīng)濟節(jié)約。 Coordinates and attends/distributes all work orders directly to his staff for action on a daily basis, giving priority to guest complaints. 每天協(xié)調(diào)并參加/向員工直接分配實施所有的工作定單，優(yōu)先處理客人投訴。 Prepare engineering department required spare parts list. 準備工程部必要零部件清單。 Prepares PM annual plan and a monthly Maintenance Status Report. 準備項目管理年度計劃和每月的維修情況報告。 Ensures that the water treatment and water treatment testing is being carried on 確保實施水處理和水處理檢測?。 Supports and initiate programs for the improvement procedures and the reduction of energy and utility costs.?????? 支持和發(fā)起降低能源及公共設(shè)施成本和流程改進的計劃。 Analyses and monitors energy costs and expenditures for the department.???????????????? 分析和監(jiān)督本部門的能源成本和支出。 Recommends to the Director of Engineer, new policies and procedures for a more economical operation and maintenance program.???????????????? ?? 向工程總監(jiān)推薦新的政策和程序，制定更經(jīng)濟的運作和維修保養(yǎng)計劃。 Prepares PM work orders and follows up work orders on a daily basis. Advisees the Director of Engineer on any problems or delays. 每天準備項目管理工作定單并跟進工作定單。將任何問題或延遲告知工程總監(jiān)。 Follow up on work request and PM backlogs twice a week and is responsible for completion and correct closing of all work requests. At the end of the week he presents a status report.????????????????? 每周兩次跟進工作請求和項目管理待辦事務(wù)，負責(zé)所有工作請求的完成和正確結(jié)束。在每周結(jié)束時提交工作進度報告。 Provides a weekly report of any plant or equipment witch is Out Of Order and the action taken. 提供發(fā)生故障的機房或設(shè)備的周報告以及采取的行動。 Supervises outside contractor when working on plants or equipment in order to ensure high standards of workmanship.? 監(jiān)督外部承包商對機房或設(shè)備的相關(guān)工作，以確保高標(biāo)準的工藝水平. Overall supervision of all shift personnel during his/her shift. 當(dāng)班期間對所有當(dāng)班員工的監(jiān)督和管理。 Coordinates with related department for the PM/PMM/FPMM schedule and work execution 與相關(guān)部門協(xié)調(diào)PM/PMM/FPMM日程安排和工作執(zhí)行 Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior. 必要時或在上級的指導(dǎo)下與酒店客人和外部承包商溝通和合作。 Ensures smooth and continuous functioning of required equipment for the total hotel building and its interior, thus achieving maximum efficiency and guest satisfaction. 確保酒店整體建筑及其內(nèi)部必要設(shè)備的平穩(wěn)、持續(xù)運作，從而實現(xiàn)高的效率和賓客滿意度。 Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within PPE guidelines and ensure your direct reports do the same 展示對IHG個人防護裝備（PPE）政策與程序的認識，確保安全地實施所有的程序并符合PPE指導(dǎo)準則，并確保你的直接下屬同樣如此。 Be aware of duty of care and adhere to work place health and safety related various IHG policies and procedures 具備謹慎責(zé)任意識，并遵守各種與工作場所的健康與安全相關(guān)的IHG政策與程序 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 熟悉物業(yè)安全、急救和消防及應(yīng)急程序，安全、合理地操作設(shè)備 Initiate action to correct a hazardous situation and notify supervisors of potential dangers 主動采取行動處理有危險的情形，并將潛在危險通知主管 Log security incidents and accidents in accordance with hotel requirements 根據(jù)酒店要求記錄安全事件和事故 Prepares a monthly Maintenance Status Report. 準備每月的維修進度報告 Carries out regular fire alarm test. 定期實施火災(zāi)報警檢測。 Ensures that all Equipment is in good working condition according to the engineering standards. 確保所有設(shè)備處于良好的工作狀態(tài)，符合工程標(biāo)準。 Maintains clean and tidy Plant rooms and equipment throughout the hotel according to the engineering standards. 保持酒店各處機房和設(shè)備的干凈和整潔，符合工程標(biāo)準 Ensures that availability of Plant and Equipment is 100% at all times. If breakdowns occur, ensure that the necessary repair is carried out without delay.??????????????????????????????????????? 確保機房和設(shè)備在任何時候均100%可用。如果發(fā)生故障，確保毫不延遲地實施必要的維修。???????? Act as a member of the hotel’s fire brigade and participates in all Fire drills / training. 充當(dāng)酒店消防隊成員并參加所有消防演習(xí)/培訓(xùn)。 領(lǐng)導(dǎo)安排的其他工作。 QUALIFICATIONS AND REQUIREMENTS 任職要求 Technical school graduate in any of engineering related trade or obtain vocational training plus four years of experience in related trade of graduation and prefer 1 year supervisory experience, or an equivalent combination of education and experience.? Hotel experience preferred. Professional certification and license if required by law. 技術(shù)學(xué)校任何工程相關(guān)專業(yè)畢業(yè)或接受過職業(yè)培訓(xùn)加上相關(guān)畢業(yè)專業(yè)四年經(jīng)驗，有1年管理經(jīng)驗或同等的教育和經(jīng)歷者優(yōu)先。擁有酒店經(jīng)驗者優(yōu)先。持有法律可能要求的職業(yè)證書和許可證。

Job overview職位概述 ·??Manage the restaurant operations of the hotel to ensure the achievement of established beverage quality and guest service quality standards and departmental revenue and profit goals. ·??管理酒店餐廳和酒吧的運營，確保已打造的酒水質(zhì)量和賓客服務(wù)質(zhì)量標(biāo)準，以及部門收入和利潤目標(biāo)。 ·?Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.?? ·?遵守當(dāng)?shù)氐男l(wèi)生和安全法規(guī)，或其它適用的規(guī)定，以及品牌規(guī)范和當(dāng)?shù)氐囊?guī)章制度。 Duties and Responsibilities 工作職責(zé) ·?Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures ·?按照部門的規(guī)范和程序提供高標(biāo)準的餐飲服務(wù)。 · Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit ·?為銷售，飲品創(chuàng)新和利潤制定部門的規(guī)范和程序。 ·?Communicates to his/her superior any difficulties, guest comments and other relevant information? ·?與上級領(lǐng)導(dǎo)交流有關(guān)疑難，客人意見和其它相關(guān)信息。 ·?Delivers daily briefings and attends other Food and Beverage meetings as scheduled ·?召開每日例會和參加計劃好的餐飲部會議。 ·?Delivers prepared training sessions in line with a departmental monthly calender ·?按照部們的月度活動日歷提供制定的培訓(xùn)課程。 ·?Prepares for service by ensuring the department’s: ·?確保部門的以下各項工作就緒為客人提供服務(wù)： ? ??Grooming is impeccable and in accordance with ICHG personal presentation standards ? ??遵守洲際酒店集團的個人儀表儀容規(guī)范著裝無可挑剔 ? ??Equipment is clean ? ??設(shè)備干凈 ? ??Equipment is sorted and stored ? ??設(shè)備分類且存放好 ? ??Glassware is polished ? ??玻璃器皿擦亮 ? ??Requirements for special occasions are ready ? ??特別活動的要求準備就緒 ? ??Music is on ? ??放音樂 ? ??Lighting is on ? ??開燈 ? ??Outlet is ready for service and guest comfort ? ??酒吧準備就緒為客人提供舒適的服務(wù)。 ·?Carries out effective service by ensuring all staff are aware of their role in: ·?確保所有員工了解自己的職責(zé)高效的提供服務(wù)： ? ??Greeting and seating guests ? ??迎賓并安排客人就坐 ? ??Explaining and up-selling daily beverage specials ? ??說明并推銷每日的特價飲料 ? ??Processing food orders accurately ? ??準確的下食品單 ? ??Using trays and tray jacks effectively ? ??有效的利用托盤和托盤架 ? ??Quickly taking food and beverage orders ? ??快速的為客人寫餐飲訂單 ? ??Ensuring payment methods are handled accurately ? ??確保準確的處理付款方式 ? ??Ensuring working areas are cleaned and re-set quickly ? ??確保工作區(qū)快速的清潔和重新擺放整齊 ? ??Ensuring the bar is clean ? ??確保吧臺干凈 ? ??Regularly cleaning ashtrays ? ??定時清理煙灰缸 ? ??Conversing with Guests in relation to the food and beverage products ? ??與客人交談有關(guān)的餐飲產(chǎn)品 · Carries out effective beverage service by ensuring: ·?通過確保以下內(nèi)容高效的提供飲品服務(wù)： ? ??Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations ? ??遵守酒精飲料服務(wù)歸定，推銷飲料并定時為客人續(xù)酒。 ? ??Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine ? ??與客人談?wù)撈咸丫疲ㄒ馄咸丫频钠贩N和風(fēng)格，寫單和為客人送酒 ? ??Promoting and selling cocktails to guests ? ??向客人推銷雞尾酒 ? ??Making and presenting cocktails ? ??調(diào)配和裝飾雞尾酒 ? ??Coffee and tea is served hot and in accordance with standard ? ??按規(guī)范提供熱的咖啡和茶 ·?Patron care standards are adhered to by ensuring: ·?通過確保以下方面遵守賓客服務(wù)規(guī)范： ? ??Guests are advised on alcoholic beverages ? ??給予客人有關(guān)酒精飲料的建議 ? ??The strengths of alcohol is advised and guests are advised as to their effect ? ??告知客人酒精強度，并告訴客人對他們的影響。 ? ??Compliance with legal provisions of local liquor codes ? ??遵守法律規(guī)定和地方酒精飲品條例 ? ??Level of intoxication of guests is assessed and appropriate action taken ? ??評定客人的醉酒程度并采取必要的措施 ? ??Advise guest on the hotel’s policy of smoking ? ??通知客人酒店的吸煙規(guī)定 ? ??Monitor factors which interfere with the total experience of the guest ? ??監(jiān)測影響客人總體體驗的各方面工作 ? ??Correct use of refrigeration system ? ??正確的使用冰箱系統(tǒng) ? ??Effective operation of the post-mix syrups bulk dispense system ? ??有效的使用后混合桶裝糖漿分裝設(shè)備 ? ??Operating the beer reticulation system ? ??使用啤酒過濾裝置 ? ??Adhering to stock control procedures ? ??遵循存貨管理程序 · Take appropriate action to resolve guest complaints · 正確處理客人的投訴。 ·?Requisition bar items according to bar stocks ·?根據(jù)酒吧存貨量領(lǐng)取酒吧物品。 · Train restaurant attendant, wait help and bus help in basic beverage knowledge and beverage service ·?為餐廳侍應(yīng)生提供基本的飲料知識和飲料服務(wù)的培訓(xùn)。 ·?Complete spillage report and submit to Food and Beverage manager at the Conclusion of each shift ·?填寫灑酒單并在每班結(jié)束后交給餐飲經(jīng)理。 ·?Supervision and management of the restaurant tableware and items, follow the breakage of the hotel management system. ·?監(jiān)督管理餐廳餐具及物品，遵循酒店的破損管理制度。 ·?Supervision and management of the restaurant drinks, ensure timely supply, no lost. ·?監(jiān)督管理餐廳酒水，保證供應(yīng)及時，無丟失。 ·?Follow the hotel food safety management system ·?遵循酒店食品安全管理體系 ·?Assist the Food and Beverage Manager to source and review outlet musicians ·?協(xié)助餐飲經(jīng)理尋找和審評音樂師。 ·?Assist to promote the musicians ·?協(xié)助樂師的推廣工作。 ·?Design promotional material which is aimed at increasing revenue, covers and profit for the Bar with the approval of the Food and Beverage Manager ·?設(shè)計以增加收入，人數(shù)和利潤為目的的酒吧宣傳材料，然后由餐飲經(jīng)理審批。 ·?Works with Superior on manpower planning and management needs ·?和上級領(lǐng)導(dǎo)一起進行人力規(guī)劃和管理需求。 ·?Works with Superior in the preparation and management of the Department’s budget ·?和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。 ·?Perform other duties as assigned by superior. ? 履行上級分派的其他職責(zé)。

Ensure the smooth and efficient operation of the Front Office department and all related guest services, achieving maximum sales and guest satisfaction, while adhering to the standards of service required by the Swisstouches and leading by example. 當(dāng)班時確保前廳部和所有相關(guān)客戶服務(wù)的順利,高效運作，達到既定的銷售和客戶滿意度，同時遵循瑞斯麗所有要求服務(wù)標(biāo)準，以身作則。

【崗位職責(zé)】 1、負責(zé)酒店內(nèi)弱電系統(tǒng)的日常維護、檢修及故障排除，包括但不限于網(wǎng)絡(luò)系統(tǒng)、電話系統(tǒng)、監(jiān)控系統(tǒng)、門禁系統(tǒng)等 2、定期檢查弱電設(shè)備運行狀態(tài)，確保各系統(tǒng)穩(wěn)定運行，及時處理突發(fā)故障 3、配合相關(guān)部門完成弱電系統(tǒng)的安裝、調(diào)試及升級改造工作 4、做好弱電設(shè)備臺賬管理，記錄維護保養(yǎng)及維修情況 5、遵守安全操作規(guī)程，確保工作過程中的人身及設(shè)備安全 【崗位要求】 1、具備弱電系統(tǒng)基礎(chǔ)知識，了解常見弱電設(shè)備的工作原理 2、能夠獨立完成弱電設(shè)備的日常維護及簡單故障處理 3、工作認真負責(zé)，具備良好的服務(wù)意識和團隊協(xié)作能力 4、持有相關(guān)職業(yè)資格證書者優(yōu)先考慮 5、能適應(yīng)倒班工作制，具備較強的應(yīng)急處理能力

財務(wù)回報 ·????????Validate the potential ofassigned accounts and create account plans as per the IHG hotel BusinessDevelopment standard operating procedures ·????????根據(jù)洲際酒店酒店業(yè)務(wù)發(fā)展標(biāo)準操作流程（SOP），檢驗指定客戶的潛力并制定客戶計劃 ·????????Grow assigned accounts so tomeet fixed goals and maximise profitability ·????????增加客戶量，以達到既定目標(biāo)和最大化盈利能力 ·????????Gather information oncurrent and prospective clients / contacts to generate incremental business ·????????收集當(dāng)前和潛在客戶/聯(lián)系人的信息以產(chǎn)生增值業(yè)務(wù) ·????????Maintain effective control ofsales expenses ·????????有效控制銷售人員支出費用 PEOPLE 員工團隊 ·????????Use both account interactionsand publicly available tools to monitor competitors' activities as it relatesto both the hotel and the portfolio of accounts and share relevant informationwith key stakeholders in line with hotel procedures ·????????通過兩個客戶之間交互交流信息和公開可用的途徑來了解競爭對手的信息，因為它涉及到酒店和市場客戶，并與關(guān)鍵合作者分享相關(guān)信息，既要符合酒店程序 ·????????Provide feedback to managementon changing market conditions, including competition and market trends ·????????向管理層提供反饋，以適應(yīng)不斷變化的市場狀況，包括競爭和市場趨勢 ·????????Involve the BusinessDevelopment Manager where appropriate on sales calls and sales meetings ·????????在適當(dāng)?shù)那闆r下，參與商務(wù)發(fā)展經(jīng)理的銷售電話和銷售會議 ·????????Communicate to his/her superiorany issues encountered and other relevant information ·????????遇到的任何問題及其他相關(guān)信息及時與上級溝通 ·????????Attend and participate intraining sessions, daily briefings and other meetings as required ·????????參加培訓(xùn)課程，每日例會及其他被要求可參加的會議 ·????????Where applicable, supervise,guide and train Business Development Coordinators in carrying out theirresponsibilities ·????????監(jiān)督，指導(dǎo)和培訓(xùn)商務(wù)發(fā)展協(xié)調(diào)員履行工作職責(zé) GUEST EXPERIENCE 賓客體驗 ·????????Network within one’s portfolioof accounts to build relationships with key decision makers and other relevantstaff ?? 在客戶中，建立與關(guān)鍵決策者及其他相關(guān)人員的關(guān)系 ·????????Conduct client meetings as wellas planning and coordinating site introduction tours and inspections ·????????與客戶進行適當(dāng)?shù)臅h以及會議規(guī)劃和協(xié)調(diào)，有必要的情況下帶領(lǐng)客人參觀酒店 ·????????Handle and manage clients’queries or issues ·????????及時處理客戶的疑問或問題 ·????????Be proactive and responsiblefor the follow up of new sales leads to enhance guest experience ·????????積極主動并負責(zé)跟進新的銷售線索以提升客人體驗 ·????????Develop and maintain contactwith business generators (MICE Planner; travel agents; etc.) ·????????開發(fā)和維護與業(yè)務(wù)第三方（商務(wù)團隊規(guī)劃員；旅行社等）的聯(lián)系 RESPONSIBLE BUSINESS 企業(yè)責(zé)任 ·????????Ensure accurate and timelyupdating of an accurate record of all relevant activities in the provided SalesSystem (i.e. Delphi; Opera; etc.) for future reference and control purposes ·????????確保準確及時地更新銷售系統(tǒng)（如Delphi、Opera等）的相關(guān)記錄，以備將來參考之用 ·????????Update Account and Contactprofiles, attach Account plans, ensure ‘live’ information for action ·????????更新客戶和聯(lián)系概況，附加客戶計劃，確保'活'信息以幫助產(chǎn)生新的生意 ·????????Develop awareness andreputation of the hotel and the brand in the local community. ·????????在當(dāng)?shù)厣鐓^(qū)發(fā)展酒店和品牌的知名度和美譽度 ·????????Perform other duties asassigned by superior. ·????????履行上級分派的其他職責(zé)。

財務(wù)回報 ·????????Develop a strong understandingand knowledge of key sectors targeted by the hotel, and gain sectorial/accountexpertise when necessary to maximise guest experience ·????????在酒店中，有針對性的加強自己對于關(guān)鍵的部門認知度，當(dāng)全面熟知部門/客戶的專業(yè)知識后，在必要的時候最大化的提高客戶體驗 ·????????Prepare Weekly Events Forecastsand other supporting documents ·????????準備每周會議預(yù)測會議和其他相關(guān)資料 ·????????Ensure the timely follow-up andpursuit of strategic relationships with customers and stakeholders in order todrive the highest levels of guest satisfaction ·????????確保及時跟進客戶和與之相關(guān)者的合作關(guān)系，以最高水平提高客戶滿意度 ·????????Ensure timely delivery ofMaster Invoice to customers and facilitate payment ·????????確保及時確認付款并將發(fā)票寄送給客戶 ·????????Work closely with theReservations, Sales & Marketing, and F&B departments to ensure theaccounts from the events are consolidated and reconciled ·????????與預(yù)訂部，市場銷售部和餐飲部緊密合作，確保會議客戶得到鞏固和協(xié)調(diào) PEOPLE 員工團隊 ·????????Team up with counterpart CrowneMeetings Fulfillment staff to deliver sector/customer specific services whenappropriate ·????????在適當(dāng)?shù)那闆r下，與相應(yīng)的皇冠會務(wù)銷售的同事向部門/客戶提供特定的服務(wù) ·????????Partner with the BusinessDevelopment Team to support new business prospecting ·????????與商務(wù)發(fā)展部合作，支持新生意的開發(fā) ·????????Support daily operations ofsuperiors ·????????支持上級日常工作的運營 ·????????Communicate to his/her superiorany issues encountered and other relevant information ·????????遇到的任何問題及其他相關(guān)信息及時與上級溝通 ·????????Attend and participate intraining sessions, daily briefings and other meetings as required ·????????參加培訓(xùn)課程，每日例會及其他需要參加的會議 GUEST EXPERIENCE 賓客體驗 ·????????In the pre-event planningprocess, consult with the meeting planners to identify optimal meeting roomconfiguration, recommendation on meeting/break flow, menu planning, food &beverage coordination, table arrangements, decoration options, etc. to improvemeeting efficiency and productivity ·????????在會議前的準備過程中，與會議策劃者協(xié)商確定最佳會議室配置、會議/休息流程、菜單、餐飲、桌卡、裝飾等，以提高會議效率和工作效率 ·????????Support the Crowne MeetingsEvents Executive/Manager in the daily meeting with each meeting planner todebrief on daily events, review consumption, bill and any exceptions tocontracted billing and review estimates of final billing ·????????支持皇冠會務(wù)統(tǒng)籌主任/經(jīng)理在日常例會中匯報當(dāng)日會議情況，回顧生意消費，賬單和所有例外已消費賬單和審查最終賬單的預(yù)算 ·????????Support the Crowne MeetingsEvents Executive/Manager in planning and conducting pre-event meetings withclients and catering staff to determine potential enhancements to the guestexperience ·????????支持皇冠會務(wù)統(tǒng)籌主任/經(jīng)理在與客戶和餐飲部同事策劃和開展的會議前，以確定增強客戶體驗 ·????????Assigned upon situation, be thepoint-of-contact to give immediate assistance in order that customer’s needsare met quickly and their event runs smoothly ·????????為了以最快的速度滿足客戶的需求，并讓他們的會議順利進行，在有分配工作的情況下，以在任何聯(lián)系點立即協(xié)助工作 ·????????Organise post-event calls andcollect Feedback Survey and follow up with customers to obtain event feedbackand identify further business opportunities ·????????完成潛在會議客戶電話，收集反饋調(diào)查并跟進客戶獲得事件反饋并確定進一步的生意機會 RESPONSIBLE BUSINESS 企業(yè)責(zé)任 ·????????Develop awareness andreputation of the hotel and the brand in the local community ·????????在當(dāng)?shù)厣鐓^(qū)發(fā)展酒店和品牌的知名度和美譽度 ·????????Coordinate safety and securityinitiatives to ensure meetings flow smoothly with minimal interruptions orproblems. Coach and advise clients on meeting options and alternatives thatpotentially reduce waste, save energy and have a minimal impact to theenvironment ·????????協(xié)調(diào)安全的和安全措施，確保會議以最少的中斷或問題并順利進行。指導(dǎo)和建議客戶在會議的選擇和會議替代方案，盡量減少浪費，節(jié)約能源和降低對環(huán)境的影響 ·????????Perform other duties asassigned by superior. ·????????履行上級分派的其他職責(zé)。

To design and provide technical support for the standard production of the hotel's publicity materials and advertising, to censure the best publicity image of the hotel. 為酒店的宣傳品和廣告的標(biāo)準制作進行美工設(shè)計以及提供設(shè)計方面的技術(shù)支持，確保酒店最優(yōu)良的宣傳形象。

【崗位職責(zé)】 1、負責(zé)酒店服務(wù)標(biāo)準、操作流程的制定與完善，建立并執(zhí)行質(zhì)量管理體系，定期開展服務(wù)質(zhì)量檢查與評估； 2、統(tǒng)籌酒店各部門培訓(xùn)工作，制定年度培訓(xùn)計劃，組織實施新員工入職培訓(xùn)、崗位技能培訓(xùn)及管理層專項培訓(xùn)； 3、分析質(zhì)檢及賓客反饋數(shù)據(jù)，針對服務(wù)短板設(shè)計改進方案并跟蹤落實效果； 4、主導(dǎo)星級評定、第三方暗訪等重大質(zhì)量檢查的迎檢籌備與整改跟進； 5、建立員工培訓(xùn)檔案，評估培訓(xùn)效果，優(yōu)化培訓(xùn)課程及考核機制。 【崗位要求】 1、大專及以上學(xué)歷，酒店管理、旅游管理或人力資源管理相關(guān)專業(yè)優(yōu)先； 2、熟悉高星級酒店運營標(biāo)準，掌握ISO9001等質(zhì)量管理體系者優(yōu)先； 3、具備優(yōu)秀的培訓(xùn)授課能力與課程開發(fā)經(jīng)驗，能獨立完成PPT課件制作； 4、邏輯清晰，擅長數(shù)據(jù)分析與報告撰寫，熟練使用Excel等辦公軟件； 5、責(zé)任心強，具備跨部門協(xié)調(diào)能力與問題解決意識。

崗位職責(zé)（ 風(fēng)味餐廳） 確保執(zhí)行酒店政策方針和公司的品牌標(biāo)準。 對于認可的員工實施培訓(xùn)課程，進行全體員工的培訓(xùn)和評估他們的能力 ?提前意識到缺少服務(wù)標(biāo)準的對客服務(wù)并及時制定發(fā)展計劃，跟蹤和執(zhí)行改變 ?在工作中和下屬員工溝通，維護已確定的政策和方針。 ?在用餐期間確保及時糾正錯誤的餐位。 保持操作臺的干凈和整齊。 ?和廚房保持有效的溝通。 為團隊準備培訓(xùn)課題。 ?在培訓(xùn)中借助餐廳經(jīng)理。 良好的工作氛圍和下屬員工良好的工作關(guān)系。 ?在團隊中展現(xiàn)個人精神和嚴守時間。 ?問候客人，處理評論和問題，無論何時都要在用餐中提高銷售關(guān)注收入。 向客人推薦菜單的食品和酒水，適當(dāng)?shù)臑榭腿它c單和服務(wù)食品和酒水。 ?維護良好的客戶關(guān)系和提高個人的修養(yǎng)。 依據(jù)庫存的要求來采購物品。 ?準備每周排班。 ?在經(jīng)理缺席期間負責(zé)運營。 ?接受餐廳經(jīng)理安排的其它工作。 ?為客人服務(wù)酒水和食品。 ?提出好的主意和建議在設(shè)計菜單和食品促銷的時候。 ?實施培訓(xùn)課程和時間表格。 ?全面的食品和酒水知識。 ?熟練運用客人維護技能。 領(lǐng)導(dǎo)素能。 崗位要求 全面的餐飲服務(wù)經(jīng)驗和時尚的管理主義。 ?至少3年的餐飲運營經(jīng)驗。 ?至少1年以上的同崗位工作經(jīng)驗。 良好的運營和管理技能。 良好的儀容儀表。 ?積極主動。 ?團隊有良好的溝通才能，監(jiān)督和刺激員工的積極性。 ?良好的英文書面和口語能力。

Under the general guidance of the steward manager within the established policies & procedures of Swisstouches Spa Resort oversees & supervises all aspects of stewarding operation during a shift.The Steward Supervisor ensures that the cleanliness, hygiene and sanitation of all kitchen areas, equipment and utensils are maintained in accordance to established quality standards. 在管事部經(jīng)理的指導(dǎo)監(jiān)督下制定太白山唐鎮(zhèn)·瑞斯麗溫泉度假酒店的政策和規(guī)章，監(jiān)督指導(dǎo)管事部的運營。管事部主管負責(zé)確保整個廚房區(qū)域的清潔度，衛(wèi)生，設(shè)備和用具清潔衛(wèi)生達到品質(zhì)標(biāo)準。

·????? ·???????? Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity? ·???????? 隨時以友好和樂于協(xié)助的態(tài)度迎接客人，并盡量了解和稱呼客人的名字。 ·???????? Registers and rooms all arrivals according to established procedures ·???????? 按照既定工作程序為所有來客登記并安排房間。 ·???????? Maintains intimate knowledge of departmental standards and procedures ·???????? 熟知部門標(biāo)準工作程序。 ? ? ·???????? Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation ·???????? 履行入住、退房和換房手續(xù)，并確保所有資料都按照預(yù)訂情況完整的輸入酒店電腦系統(tǒng)。 ·???????? Maintains cashier float and ensures accurate daily report of all money received ·???????? 保持庫存現(xiàn)金限額并保證每日對所收現(xiàn)金進行準確報告。 ·???????? Cashes hotel guest’s personal and travelers checks and assists with currency exchange ·???????? 為酒店客人的個人支票及旅行支票兌換現(xiàn)金，并協(xié)助進行外匯兌換。 ·???????? Keeps abreast of all modifications to accounting policies and procedures ·???????? 隨時留意會計政策和工作程序的變化 。 ·???????? Responsible and attends to guest’s request of using the service of safety box at all times ·???????? 隨時負責(zé)回應(yīng)客人關(guān)于使用保險箱服務(wù)的要求。 ·???????? Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. ·???????? 熟知所有特別促銷活動，如：季節(jié)性套餐計劃、常客優(yōu)惠計劃以及洲際酒店集團忠實方案。 ·???????? Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist ·???????? 處理客人的投訴、問詢和請求，如果自己無法提供協(xié)助，則將問題轉(zhuǎn)給主管和經(jīng)理助理 。 ·???????? Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels ·???????? 熟悉洲際酒店和度假村集團的其它成員酒店，以便當(dāng)客人在登記卡上寫出以后要去的目的地時可以游說其在另一家洲際酒店集團成員酒店進行提前預(yù)訂 。 ·???????? Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service ·???????? 盡一切努力確?？腿嗽陔x店時會對酒店的服務(wù)有很好的印象。 ·???????? Performs the audit balances and prepares all works for audit in an orderly fashion ·???????? 執(zhí)行審計結(jié)余，并為審計工作進行各項有序的準備。 ·???????? When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival ·???????? 在值班時檢查夜班報告，準備早班報告，并為客人的到來準備各種必要的表格。 ·???????? Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems ·???????? 全面了解標(biāo)準的預(yù)訂工作程序，包括如何正確使用表格，如何讀電傳、電子郵件和留言，以及如何在預(yù)訂系統(tǒng)內(nèi)對房源情況進行解讀。 ·???????? Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand ·???????? 按照洲際酒店集團品牌的預(yù)期保持自己行為、外表和態(tài)度的高標(biāo)準。 ·???????? Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times ·???????? 隨時保持前臺工作區(qū)域的整潔和有序，并以此作為自己的個人興趣和驕傲 。 ·???????? Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard ·???????? 力爭保持酒店的高標(biāo)準，特別注意洲際酒店集團忠實計劃會員及其它貴賓的重要性，并重視酒店的健康和安全隱患等問題。