JOB OVERVIEW職位概述
?Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests and assisting them with inquiries.?
?負(fù)責(zé)所有與前臺(tái)相關(guān)的活動(dòng),如接待、辦理入住和退房手續(xù)、給客人安排客房以及協(xié)助處理客人的問(wèn)詢等。
?Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity?
?隨時(shí)以友好和樂(lè)于協(xié)助的態(tài)度迎接客人,并盡量了解和稱呼客人的名字。
?Registers and rooms all arrivals according to established procedures
?按照既定工作程序?yàn)樗衼?lái)客登記并安排房間。
QUALIFICATIONS AND REQUIREMENTS任職要求
?Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
?擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能;完全代表酒店,品牌和公司與顧客,員工和第三方交往的能力。
?Able to read and write English
?能夠讀寫(xiě)英語(yǔ)
?Proficient in the use of Microsoft Office and Front Office System
?熟練使用微軟辦公軟件和前臺(tái)系統(tǒng)
?2 year experience in guest / customer service, or an equivalent combination of education and experience.?
?擁有2年賓客服務(wù)部工作經(jīng)驗(yàn),或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗(yàn)結(jié)合的背景。