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  • 北京 | 1年以上 | 高中 | 提供食宿

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    • 繳納社保
    • 免費(fèi)食宿
    • 人性化管理
    • 領(lǐng)導(dǎo)好
    經(jīng)濟(jì)型酒店/3星級(jí) | 1-49 人
    發(fā)布于 05-13
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    【崗位職責(zé)】 1、負(fù)責(zé)接待來訪客人,為客人提供入住和退房服務(wù);2、接聽客戶咨詢電話,提供酒店相關(guān)信息及客房預(yù)訂服務(wù);3、協(xié)助處理客戶的投訴和需求,并及時(shí)向上級(jí)匯報(bào)相關(guān)問題;4、維護(hù)前臺(tái)區(qū)域的秩序和環(huán)境整潔衛(wèi)生;5、完成領(lǐng)導(dǎo)交辦的其他任務(wù)。【崗位要求】 1、中專以上學(xué)歷,形象氣質(zhì)佳,具備良好的溝通能力和服務(wù)意識(shí);2、具備一定的客服經(jīng)驗(yàn)和服務(wù)意識(shí),有酒店從業(yè)經(jīng)驗(yàn)者優(yōu)先考慮;3、熟練掌握收銀系統(tǒng)和電腦辦公軟件操作;4、能夠承受工作壓力,具有團(tuán)隊(duì)協(xié)作精神和高度的責(zé)任心;5、能夠適應(yīng)輪班制度和不定時(shí)的工作時(shí)間安排。同時(shí)需要具備較強(qiáng)的應(yīng)變能力和問題解決能力,以應(yīng)對(duì)突發(fā)情況并提供及時(shí)有效的解決方案。此外,對(duì)客人的隱私保護(hù)要有高度的意識(shí)和嚴(yán)謹(jǐn)?shù)牟僮髁鞒?,確??蛻粜畔⒉槐恍孤?。
  • 北京-通州區(qū) | 1年以上 | 中專

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    • 五險(xiǎn)一金
    • 帶薪年假
    • 技能培訓(xùn)
    • 崗位晉升
    • 午餐補(bǔ)貼
    • 領(lǐng)導(dǎo)好
    • 工作環(huán)境舒適
    國內(nèi)高端酒店/5星級(jí) | 100-499人
    發(fā)布于 04-07
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    【崗位職責(zé)】 1、直接負(fù)責(zé)禮賓部的工作。 2、對(duì)酒店的賓客提供禮貌專業(yè)的服務(wù);協(xié)助重要賓客的入住和離店。 3、管理行李房,確保所有的行李有行李標(biāo)簽并且安全存放在合適的位置。 4、負(fù)責(zé)所有的特殊事情和酒店服務(wù)的有關(guān)信息的公告。 5、確保工作區(qū)域內(nèi)的所有設(shè)備處于良好工作狀態(tài)。 6、參與員工的培訓(xùn)工作。負(fù)責(zé)員工的日常培訓(xùn),制定培訓(xùn)計(jì)劃。 7、賓客有要求時(shí),為預(yù)計(jì)離店的賓客安排出租車、機(jī)場(chǎng)班車的服務(wù)。 【崗位要求】 1、有同崗位工作經(jīng)驗(yàn)1年以上 2、身體健康,品貌端正,形象氣質(zhì)佳。 3、優(yōu)秀的組織管理能力。 4、優(yōu)秀的交際能和溝通技巧。 5、善于同賓客交往、溝通,處理周到、果斷,能獨(dú)立處理各種投訴。
  • 北京-朝陽區(qū) | 1年以上 | 本科

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    服務(wù)式公寓 | 100-499人
    發(fā)布于 04-08
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    In short, this role is Hotel Operation+ Sales & Marketing +Community Building rolled into one. 簡(jiǎn)而言之,這個(gè)職位集酒店運(yùn)營、銷售與營銷、社區(qū)建設(shè)于一身。 Stey’s assistant community manager is the #2 of the property incharge, he/she works closely with Community Manager to ensure the smoothoperation of the property. This role will not only have the responsibility tomake sure things are in order on a day to day basis (operation) , but equallyimportant, Assistant Community Manager is committed at fostering the vibrancyof the community (community building) , as well as promoting the project topotential customers (sales&marketing). Stey 的助理社區(qū)經(jīng)理是酒店的 2 號(hào)負(fù)責(zé)人,他/她與社區(qū)經(jīng)理密切合作,確保酒店的順利運(yùn)營。助理社區(qū)經(jīng)理的職責(zé)不僅是確保日常工作(運(yùn)營)的井然有序,同樣重要的是,他/她還要致力于促進(jìn)社區(qū)的活力(社區(qū)建設(shè)),并向潛在客戶推廣項(xiàng)目(銷售和營銷)。 Here are the major responsibilities: 以下是崗位主要職責(zé) ? Oversee smooth andpersonalized hospitality is provided to Steyers by community associates 監(jiān)督社區(qū)員工為所有住戶提供順暢和個(gè)性化的接待服務(wù) ? Understand every detail ofthe project and assist the community manager in overseeing, maintaining, andhandling procurement and other related tasks in the daily operations of thecommunity. 了解項(xiàng)目的每一個(gè)細(xì)節(jié),協(xié)助社區(qū)經(jīng)理對(duì)日常社區(qū)的運(yùn)營做監(jiān)管、維護(hù)、采購等相關(guān)的工作 ? Train junior team members,so that they can one day be as proficient at their job as you are. 培訓(xùn)團(tuán)隊(duì)成員,讓他們有朝一日能像你一樣精通本職工作。 ? Build a close relationshipwith Steyers, this is achieved by knowing what they like and don’t like, theirpet peeves, so that they feel understood and pampered. 與住戶們建立密切的關(guān)系,通過了解他們喜歡什么、不喜歡什么、最討厭什么等方面,從而讓他們感到被理解和寵愛。 ? Work with community managerto host different events, for the goal of enriching Steyer’s social experiencewith us and their attachment to the community. 與社區(qū)經(jīng)理合作舉辦各種社區(qū)活動(dòng),目的是豐富長租客戶與我們的社交體驗(yàn),增強(qiáng)他們對(duì)社區(qū)的歸屬感。 ? Actively promoting thecommunity to external parties whether it is an individual or a company, inorder to attract new Steyers as either long term tenants or hotel guests. 積極對(duì)外宣傳社區(qū),無論是個(gè)人還是公司,以吸引新的長期租戶或酒店客人為目的。 ? Contribute to the socialmedia contents posted by Stey, such as providing materials for Wechat, Weiboand Instagram. 為 Stey 發(fā)布的社交媒體內(nèi)容提供素材,如為微信、微博和Instagram 提供素材。 Activelyobserve and think during work, to help Stey improve. 在日常運(yùn)營過程中能夠積極的思考,為更好的運(yùn)營我們的社區(qū)提出想法和建議。 What arethe requirements to get a job like this? 這個(gè)崗位有什么要求? ? You have worked inhospitality industry with a customer-facing job for at least 3 years+. 您在酒店業(yè)從事前臺(tái)值班經(jīng)理工作至少 3 年以上。 Extraordinary interpersonal skill and great personality, 非凡的人際交往能力和出色的個(gè)性。 ? Ability to communicate inEnglish with a lot of confidence, we value verbal communication skill much morethan how proficient your grammar is. 能夠自信地用英語交流,我們更看重英文口頭交流能力,而不是讀寫的熟練程度。 ? Enjoy being around withpeople, and have a genuine interest in learning more about them. 享受與客戶相處的樂趣,并真正有興趣了解客戶 ? Possess curiosity to allthings unfamiliar, always keen to grow yourself both professionally andpersonally. 對(duì)所有不熟悉的事情都有好奇心,總是熱衷于在職業(yè)和個(gè)人方面的成長。
  • 北京-豐臺(tái)區(qū) | 1年以上 | 大專 | 提供食宿

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    • 五險(xiǎn)一金
    • 帶薪年假
    • 崗位晉升
    • 包吃包住
    • 人性化管理
    • 節(jié)日禮物
    • 員工生日禮物
    全服務(wù)中檔酒店/4星級(jí) | 1-49 人
    發(fā)布于 04-29
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    【崗位職責(zé)】 1.與員工有效的溝通,提供明確指示,關(guān)注員工的表現(xiàn)并給予激勵(lì)。依相關(guān)程序面試,挑選,培訓(xùn),督導(dǎo),評(píng)估,管理前廳部所有員工。留意大堂交通狀況,根據(jù)需求進(jìn)行人員調(diào)配。 2.對(duì)前臺(tái)進(jìn)行日常管理,用敏銳的判斷力和決斷力解決客戶的問題。 3.通過訓(xùn)練及一致的管理領(lǐng)導(dǎo)和激勵(lì)團(tuán)隊(duì)成員,確保團(tuán)隊(duì)成員完成部門指標(biāo)。 4.在前廳經(jīng)理不在的情況下,作為值班經(jīng)理負(fù)起責(zé)任。 5.在夜班經(jīng)理不在的時(shí)候完成夜班經(jīng)理職務(wù)。 6.積極地參加職業(yè)培訓(xùn),讓員工保持水平一致。 7.依照預(yù)訂為客人辦理入住,核對(duì)預(yù)訂信息,希爾頓榮譽(yù)客會(huì)號(hào),確保入住登記表的完整性及付款方式安全有效。 8.采取必要行動(dòng),及時(shí)有效的處理顧客的不滿,適當(dāng)?shù)臅r(shí)候告知前廳經(jīng)理。回訪客人,確保客人對(duì)解決方法滿意。 9.確保前臺(tái)和其他部門間的溝通交流,特別是客房部,餐飲部和財(cái)務(wù)部等。 10.確保信息的有效傳遞,尚未完成的事情移交至有關(guān)人員,讓賓客滿意。參加日常例會(huì)及其他會(huì)議。 11.匯報(bào)最新的工作進(jìn)展,確保前廳經(jīng)理對(duì)整個(gè)部門營運(yùn)狀況的了解。 【崗位要求】 1、大專以上學(xué)歷,有同崗位工作經(jīng)驗(yàn)1年以上。 2、懂得酒店管理一般理論知識(shí)和酒店管理制度和工作規(guī)范。 3、熟悉各種應(yīng)急預(yù)案的內(nèi)容和程序,了解接待禮儀、禮節(jié)。 4、熟悉外事紀(jì)律,了解旅游法規(guī),懂得治安、消防條例等法律、法規(guī)等基本知識(shí)。 5、具有較強(qiáng)的組織、指揮、協(xié)調(diào)和控制等方面的管理能力,能處理賓客投訴和突發(fā)事件。 6、會(huì)撰寫本職范圍內(nèi)的應(yīng)用文,語言清晰。 7、能用一種外語與賓客流利交流。
  • 北京-朝陽區(qū) | 2年以上 | 本科

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    服務(wù)式公寓 | 100-499人
    發(fā)布于 04-08
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    In short, this role is Hotel Operation+ Sales& Marketing + Community Building rolled into one. Stey’s assistant community manager is the #2 of the property in charge, he/she works closely with Community Manager to ensure the smooth operation of the property. This role will not only have the responsibility to make sure things are in order on a day to day basis (operation) , but equally important, Assistant Community Manager is committed at fostering the vibrancy of the community (community building) , as well as promoting the project to potential customers (sales& marketing). Here are the major responsibilities, but there are so much more ? Oversee smooth and personalized hospitality is provided to Steyers by community associates? ? Train junior team members, so that they can one day be as proficient at their job as you are. ? Build a close relationship with Steyers, this is achieved by knowing what they like and don’t like, their pet peeves, so that they feel understood and pampered. ? Work with community manager to host different events, for the goal of enriching Steyer’s social experience with us and their attachment to the community. ? Actively promoting the community to external parties, whether it is an individuals or a company, in order to attract new Steyers as either long term tenants or hotel guests. ? Contribute to the social media contents posted by Stey, such as providing materials for Wechat, Weibo and Instagram. What are the requirements to get a job like this? ? You have worked in hospitality industry with a customer-facing job for at least 3 years+, but this is not a must. If you have extraordinary interpersonal skill and great personality, it can definitely make up for the lack of relevant experience. ? Ability to communicate in English with a lot of confidence , we value verbal communication skill much more than how proficient your grammar is. ? Enjoy being around with people, and have a genuine interest in learning more about them. ? Possess curiosity to all things unfamiliar, always keen to grow yourself both professionally and personally.?? Recruiting only Ladies
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