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·???????Meet and greet all guests, andpotential guests, at the front of the Restaurant by ensuring the following: ·???????在餐廳的前部迎接所有賓客和有可能的賓客，確保完成以下工作： o???Ensure the restaurant is readyto receive guests prior to opening and that both wait staff and tables areready in line with opening standards o???確保在開始營業(yè)前餐廳準備就緒，侍應生和餐桌服務員都遵守開始營業(yè)規(guī)范。 o???Ensure restaurant operatingequipment is clean and in working order o???確保餐廳運營設備的清潔并正常工作。 o???Maintaining impeccable uniformand personal presentation standards in accordance with hotel policy o???按照酒店的規(guī)定保持工服和個人儀表的高標準。 o???Welcoming guests to theRestaurant, by using the Restaurant name o???迎客人光臨餐廳，使用餐廳的名稱。 o???Inquiring if they have areservation and noting it in the reservation book if they do o???詢問客人是否有預訂，如有預定在預訂冊上做記錄。 o???Creating a reservation for themwith their dining preferences if they do not and noting it in the reservationbook o???為客人登記預訂并注有用餐喜好，如客人沒有預訂則在預訂冊上記錄。 o???Being attentive to guestrequests o???周到的滿足客人要求。 ·???????Escort guests to theirpreferred table or reserved table and seat guests according to restaurantstandards ·???????陪同客人前往喜歡的餐臺或預訂的餐臺，按餐廳標準安排客人就坐。 ·???????Take telephone bookings anddocument in the Reservation book according to restaurant standards ·???????接聽電話訂位并按餐廳的規(guī)范在預訂冊上記錄。 ·???????Train wait staff and bus staffin hostess standards ·???????按領位員的標準培訓員工。 ·???????Be attentive to guests andresolve their complaints where possible, reporting all incidents to yourSupervisor ·???????周到的為客人服務，并盡可能解決客人的投訴，向上級領到報告所有事件。 ·???????Maintain responsibility ofcleanliness of hostess stations ·???????保持迎賓臺的清潔。 ·???????Maintain responsibility ofcleanliness of all menus and drink menus ·???????保持所有菜單和飲料單的清潔。 ·???????Assist with beverage service ·???????協(xié)助飲料服務。 ·???????Assist with food service ·???????協(xié)助食品服務。 ·???????Maintain detailed knowledge ofmenu, including daily specials ·???????對菜單有具體的了解，包括每日特價。 ·???????Ensure tables are clearedquietly and efficiently ·???????確保迅速且高效的清理餐桌。 ·???????Carry food and beverage traysin a safe manner to minimize breakages ·???????安全的舉餐盤使破損將到最低。 ·???????Complete dockets accurately andclearly ·???????準確和清楚的填寫收據(jù)。 ·???????Maintain current information onall general activities of the hotel ·???????了解當前酒店所有的活動。 ·???????Provide leadership and direction for all staff while on duty by offeringprofessional skills and leading by example. 通過體現(xiàn)自身的專業(yè)素質，為餐廳的其他員工樹立良好榜樣。 ·???????Being aware of potential highs and lows in the business. 了解生意潛在的增長或減低的態(tài)勢。 ·???????Identify and communicate potential sales leads to manager. 能夠意識到潛在的銷售并向經理匯報。