Primary Responsibilities主要職責(zé)：
? Demonstrates commitment to personal guest service excellence
? Answers telephone inquiries promptly and professionally, and channel to appropriate person for assistance
? Greets guests and members in a friendly and efficient manner, escort them as required
? Knowledgeable about all aspects of treatments and the facility
? Provides information and literature about facility in person and via telephone
? Possess knowledge about all aspect of facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details
? Supervises operations of reception desk to ensure smooth service delivery; including guest service, procedures, accounting
? Coordinates sales activities when needed
? Provides administrative support to departments as needed, ensuring all records are accurate
? Responsible for the efficient training of all Experience Coordinators in all aspects of job tasks, and to assist in the training and development of new hires and current personnel
? Assists in the administrations and implementations of staff training in all aspects of operations; i.e. business telephone usage, guest relations, retail sales, swimming & gym services
? Ensures that attention to details is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure smooth service delivery
? Controls entry into all areas of facility by restricting all unauthorized individuals
? Thoroughly understands and adheres to proper credit, and cash-handling policies and procedures
? Maintains inventory of supplies for the administration of the reception
? Ensures guests and members satisfaction at all times by ensuring that safety and service is always the Health club’s first priority
? Ensures the facility is in peak condition at all times (operations and cleanliness)
? Follows Occupational Health and Safety regulations
? Reports suspicious people, behavior, and vehicles to Hotels Security
? Ensures adherence to Fairmont’s Code of Ethics
? 表現(xiàn)出對卓越個人賓客服務(wù)的承諾
? 及時和專業(yè)地回答電話查詢，并引導(dǎo)適當(dāng)?shù)娜藛T尋求幫助
? 以友好和高效的方式迎接客人和會員，并根據(jù)需要護送他們
? 了解治療和設(shè)施的各個方面
? 親自和通過電話提供有關(guān)設(shè)施的信息和文獻
? 擁有設(shè)施各個方面的知識，以確保為客人提供準(zhǔn)確的信息，并以完整的細(xì)節(jié)回復(fù)查詢
? 監(jiān)督運營，以確保順利提供服務(wù);包括賓客服務(wù)、手續(xù)、會計
? 在需要時協(xié)調(diào)銷售活動
? 根據(jù)需要為部門提供管理支持，確保所有記錄區(qū)域準(zhǔn)確無誤
? 負(fù)責(zé)在工作任務(wù)的各個方面對所有經(jīng)驗協(xié)調(diào)員進行有效培訓(xùn)，并協(xié)助培訓(xùn)和發(fā)展新員工和現(xiàn)有人員
? 協(xié)助運營各個方面的員工培訓(xùn)和實施;即商務(wù)電話使用、客戶關(guān)系、零售、泳池健身服務(wù)
? 確保在每次客人預(yù)訂時準(zhǔn)確維護對細(xì)節(jié)的關(guān)注，并明確說明所有客人的要求或問題，以確保順利交付服務(wù)
? 通過限制所有未經(jīng)授權(quán)的個人來控制進入設(shè)施的所有區(qū)域
? 全面了解并遵守適當(dāng)?shù)男刨J、現(xiàn)金處理政策和程序
? 維持供應(yīng)品的庫存，以管理接收
? 確保客人和會員始終滿意，確保安全和服務(wù)始終是康體中心的首要任務(wù)
? 確保設(shè)施始終處于最佳狀態(tài)（操作和清潔）
? 遵守職業(yè)健康和安全法規(guī)
? 向酒店安全部門報告可疑人員、行為和車輛
? 確保遵守費爾蒙的道德準(zhǔn)則
Knowledge and Experience知識和經(jīng)驗:
? Culinary field experience required
? Excellent interpersonal and problem-solving skills
? Highly responsible and reliable
? Ability to perform well in a fast-paced, stressful environment
? Ability to coordinate work as part of a team
? Ability to focus on the needs of guests, remaining calm and courteous at all time
? 要求具有烹飪領(lǐng)域的經(jīng)驗
? 出色的人際交往和問題處理能力
? 高度負(fù)責(zé)和可靠
? 能夠在節(jié)奏快、壓力大的環(huán)境下出色地完成工作
? 能夠作為團隊的一員協(xié)調(diào)工作
? 能夠?qū)⒆⒁饬杏谫e客的需求，在任何時候始終保持冷靜和禮貌
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel.
成都棕櫚泉費爾蒙酒店坐落于棕櫚泉國際中心，地處天府新區(qū)的核心區(qū)域及成都高新區(qū)，毗鄰世紀(jì)城新國際會展中心，環(huán)球中心及天府軟件園。
成都棕櫚泉費爾蒙酒店設(shè)有336間酒店客房，蔚柳溪水療中心，金尊行政樓層，超過1350平方米的會議及宴會設(shè)施，以及一系列的餐飲設(shè)施，包含全日制餐廳“食百絢” ，三層樓的酒廊、雞尾酒吧及特色餐廳“Cube”，精品川菜中餐廳“嘗藝”，以及位于酒店頂層的“覓”特色餐廳。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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