Operational
營運管理
To assist in ensuring that all the outlets and banquets is managed efficiently according to the established concept statements.協(xié)助并確保根據(jù)經(jīng)營理念對各餐廳和宴會部進行高效地管理。
To assist and monitor service and food and beverage standards in all outlets and banquets. Work with the Outlet Managers, Banquet Service Manager and respective Chef de Cuisine’s to take corrective action where necessary.協(xié)助并且督導(dǎo)各餐廳和宴會部的服務(wù)、食品和酒水標(biāo)準(zhǔn)。與餐廳經(jīng)理、宴會經(jīng)理和相應(yīng)的廚師長共同為保證質(zhì)量采取正確的行動。
To assign responsibilities to subordinates and to check their performance periodically.分派下屬的工作并且定期檢查下屬的表現(xiàn)。
To assist any of the outlets and Banquet and Convention when necessary.在必要的時候?qū)Σ蛷d、宴會和會議進行協(xié)助。
Frequently test Food and Beverage in all outlets and be demanding and critical when it comes to Food and Beverage quality.經(jīng)常性檢查各餐廳食品和酒水，對食品和酒水質(zhì)量要嚴(yán)格甚至苛刻的把關(guān)。
To handle all guest complaints, requests and enquires on food, beverage and service.處理所有客人關(guān)于食品、酒水和服務(wù)方面的投訴、要求和咨詢。?
Customer Service
客戶服務(wù)
Establish a rapport with guests maintaining good customer relationships and handle all guest complaints, requests and enquiries on food, beverage and service.
Personally and frequently verify that guests in the outlet are receiving the best possible service.
Spend time in the outlets (during peak periods) to ensure that the outlet is managed well by the respective Outlet team and functions to the fullest expectations.?
Marketing
營銷
Assist in preparing with the respective Outlet teams, a yearly marketing plan for each outlet, which is the basis of the Food and Beverage Annual Marketing Plan.在年度市場營銷計劃基礎(chǔ)上，協(xié)助各部門制定部門年度營銷計劃。
Continuously seek ways to assist the Outlet Management maximize their revenues and profits.尋找各種途徑協(xié)助餐廳經(jīng)理獲得最大的營業(yè)額和利潤。
Assist and monitor and analyze the activities and trends of competitive restaurants, bars and other hotel’s banqueting departments.協(xié)助、檢查并且分析與本酒店有競爭關(guān)系的餐廳、酒吧和其它酒店的宴會服務(wù)的活動和趨勢。
Ensure that all Outlet Management Teams and Catering Department are fully aware of market needs and trends and that their products meet these requirements.確保各餐廳的領(lǐng)導(dǎo)團隊，宴會部的產(chǎn)品符合市場的需要和發(fā)展趨勢。
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Administration
行政
To assist in ensuring that the department operations manuals are prepared and updated.協(xié)助并且確保部門營運手冊是準(zhǔn)備好的并且是更新的。
To assist the Outlet Management teams in preparing the Annual Marketing Plan with marketing activities which become part of the Annual Business Plan.協(xié)助餐廳管理團隊準(zhǔn)備年度預(yù)算中部門年度營銷計劃的部分。
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Payroll and Productivity Management
薪資及生產(chǎn)力管理
Exercises efficient Payroll Management/Resource allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible employee base (Full Time and Part Time employees), multi-skilling and multi-tasking.通過在整個部門內(nèi)建立靈活的員工編制，實施高效的薪資管理/資源分配。 這將依據(jù)一個靈活的員工基數(shù)（全職員工和臨時工）、多技能及多任務(wù)的原則。
Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Divisional Operations Manual.指導(dǎo)下屬，確保各層生產(chǎn)力符合品牌標(biāo)準(zhǔn)以及達(dá)到凱悅國際餐飲運營的人手要求。
Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.專注發(fā)展各層生產(chǎn)力，以及需要謹(jǐn)慎地管理食物和工資成本，使其控制在可接受的方針內(nèi)，并確保執(zhí)行能最佳地展開及有效地使用各設(shè)備。
Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system.確保新科技及新設(shè)備的運用，在提高生產(chǎn)力的同時能超系統(tǒng)工作。
Ensure adequate materials are on-hand to perform routine maintenance and assists, if necessary, materials/procurement personnel with sourcing desired/required materials at the best price.建立具有良好組織性的食物庫存，保持緊密的食物消費控制，儲存及庫存總量的控制。
Ensure that all invoices and Purchase Requests involving hotel equipment and supplies, etc. have been appropriately approved.確保所有有關(guān)酒店用具和貨品的發(fā)票和采購申請單都被批準(zhǔn)。
Monitor and question each monthly divisional report, plotting trends and variance.監(jiān)督并審問每月的部門報告，趨勢和分叉。??Employee Management
人員管理
Assist in the recruitment, selection, motivating and development of own divisional employees to work following the operational, financial, administrative philosophies ensuring all employees become multi skilled and perform multi tasks.協(xié)助招募、挑選并提升操作、財務(wù)、管理方面的員工，并致力于培養(yǎng)多技能和能擔(dān)當(dāng)多項任務(wù)的員工。
Through hands on management, supervise closely own divisional employees in the performance of their duties in accordance with policies & procedures and applicable laws.親自管理、密切監(jiān)督所有工程部員工的工作職責(zé)，以確保符合政策程序和法規(guī)。
Delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained.適當(dāng)授權(quán)，儲備充足的人手，培訓(xùn)發(fā)展人員并確保營運和安全的標(biāo)準(zhǔn)。
Instills and supports the Training initiatives and philosophies of the company and work closely with the Training Manager developing Departmental Trainers, ensuring that all Managers and Supervisors take an active role in the training and development of employees.逐步灌輸公司的培訓(xùn)理念并與培訓(xùn)經(jīng)理密切配合以發(fā)展部門的培訓(xùn)，確保所有的經(jīng)理和領(lǐng)班能夠擔(dān)當(dāng)積極的訓(xùn)練員的角色并發(fā)展員工。
Develops and assists with training activities focused on improving skills and knowledge.推動并協(xié)助培訓(xùn)以提高技能和知識。
Ensures employees have a complete understanding of rules and regulations, and that behaviour complies.確保員工完全了解公司規(guī)章準(zhǔn)則，并按照此規(guī)章準(zhǔn)則工作。
Monitors employee morale and provide mechanisms for performance feedback and development.關(guān)注員工士氣；反饋機器運作的狀況和意見
Conducts annual Performance Appraisals providing honest and appropriate feedback.管理年度工作發(fā)展計劃，誠實合理的提供反饋。
Effectively communicate guiding principles and core values to all levels of employees.有效向各級員工溝通指導(dǎo)原則和主要價值。??General
總則
Fully embraces and articulates Hyatt People Philosophy guidelines – walking the talk.完全擁護和理解凱悅集團以人為本的企業(yè)文化。
Attends and contributes to all meetings as required.如有需要，出席所有會議并給于貢獻。
Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Collective Labour Agreement, Employee Handbook and the hotels policies concerning Fire, Hygiene, Health and Safety and Emergency situation熟悉相關(guān)法律，理解并且嚴(yán)格執(zhí)行勞動合同中的規(guī)定和條款以及員工手冊和酒店規(guī)定中明確的消防、衛(wèi)生、健康、安全和緊急情況處理等程序。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up．處理客人以及員工的疑問，報告不能及時解決的投訴或者問題，同時反饋跟進的期限。
Take an active involvement in the Welfare, Safety, Development and well being of employees providing advice, counselling and truthful, diplomatic feedback.對包括福利、安全、發(fā)展和對員工承諾、輔導(dǎo)和真實的給與反饋。
To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department.遵守當(dāng)?shù)胤刹⑶覍τ诒静块T有關(guān)的法律事項始終保持一致并且積極行動。
To ensure rosters are posted and timesheets submitted on time.確保排班表和考勤準(zhǔn)時程交。
Maintains positive guest and colleague interactions with good working relationships維持正面與客人和同事的接觸和工作關(guān)系。
Exercise responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.在任何時候都進行具有責(zé)任心的管理和行為，展現(xiàn)凱悅國際和酒店管理層的形象。
To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel polices and procedures.確保公平對待每一位員工，對員工工作期間和工作條件、本地法律、酒店的規(guī)章制度和程序都給與一貫的大綱。
To attend training sessions when required.參加要求的培訓(xùn)。
To report for duty punctually, wearing the correct uniform and name badge at all times.準(zhǔn)時上下班，隨時身著正確的制服和名牌。
Ensure high standards of personal presentation and grooming.確保高標(biāo)準(zhǔn)的個人形象和儀容儀表。
To provide a friendly, courteous, professional service and ensure guests satisfaction at all times.總是提供友善的、有彈性的、專業(yè)的服務(wù)給客人并確?？腿藵M意。
To ensure that all employees understand and strictly adhering to rules and regulations established in the Collective Labour Agreement, Employee Handbook and the hotels policies concerning Fire, Hygiene, Health and Safety and Emergency situation.確保每位員工理解并且嚴(yán)格執(zhí)行勞動合同、員工手冊和酒店確定的消防、衛(wèi)生、健康、安全和緊急情況處理程序。
To ensure that all employees attend the training sessions when required.確保每位員工參加所要求的培訓(xùn)。
To ensure that all employees report for duty punctually, wearing the correct uniform and name badges at all time.確保每位員工準(zhǔn)時上下班，隨時身著正確的制服和名牌。
To ensure that all employees maintain a high standard of personal appearance and hygiene and adhere to the hotel and department’s grooming standard.確保每位員工保持高標(biāo)準(zhǔn)的個人形象、衛(wèi)生和酒店和部門的儀容儀表要求。
To ensure that all employees provide a friendly, courteous, professional service and ensure guests satisfaction at all times.確保所有員工總是提供友善的、有彈性的、專業(yè)的服務(wù)給客人并確保客人滿意。
Ensures and practices the outmost protection of office’s confidentiality.確保保守辦公室機密。
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