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·?Sell the AccorHotels products and services using up-selling and suggestive selling techniques. 運用銷售技巧和房間銷售升級技巧推廣雅高酒店集團的產(chǎn)品和服務(wù)。 ·?Promote the Hotel’s products and services. 推銷酒店的產(chǎn)品和服務(wù)。 ·?Maintain a high level of product and service knowledge about all AccorHotels in your region. 充分了解所在地區(qū)的雅高酒店集團成員的產(chǎn)品和服務(wù)。 ·?Develop and maintain a regular pattern of sales calls. 制定并保持定期銷售拜訪模式。 ·?Prepare and execute action plans which increase reservation sales and associated business. 準備和執(zhí)行增加預(yù)訂銷售和相關(guān)業(yè)務(wù)的工作計劃。 ·?Record and process reservations made by phone/fax/email. 記錄和處理通過電話、傳真、電子郵件進行的預(yù)訂。 ·?Accept wait list reservations. 接受等候單上的客人預(yù)訂。 ·?Process amendments to reservations such as extensions, early departures, etc. 修改延期和提前離店等特殊情況的預(yù)訂記錄。 ·?Manage “no show” reservations by investigation and recording of same situations. 調(diào)查和記錄未按預(yù)訂抵店的預(yù)訂情況。 ·?Record special billing arrangements for groups and conventions. 對團隊或會議的特別賬單安排進行記錄。 ·?Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval. 與前廳部經(jīng)理或財務(wù)經(jīng)理聯(lián)系要求信用審批的預(yù)訂事宜。 ·?Maintain knowledge of special rates/ offers/ promotions. 掌握關(guān)于特價、酬賓、促銷活動的信息。 ·?Monitor reservation levels and inform Managers of current and future occupancy rates. 監(jiān)測預(yù)訂情況，并向經(jīng)理通報目前和將來的入住率。 ·?Prepare reports as requested (e.g. to travel agents, business houses, etc). 按照要求準備報告（如給旅行代理人和商業(yè)機構(gòu)的報告等）。 ·?Prepare reservation sales reports. 準備預(yù)訂銷售報告。 ·?Ensure that account information confidentiality. 確?？蛻糍Y料高度機密性。 ·?Ensure LQA standards are implemented and delivered to every guest. 在對客服務(wù)中遵守和執(zhí)行LQA。 ·?Handles guest and Hearitiest enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. 禮貌且高效地處理客人及心藝家的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級報告 ·?Deliver all guests’ messages, mail and fax are handled and distributed properly. 正確處理所有客人的留言、郵件及傳真。 ·?Has a thorough understanding of all the services offered by the Hotel to easily answer guest all inquiries. 完全理解和掌握酒店所提供的所有服務(wù)以便回復(fù)客人的任何問詢。 ·?Keep?cleanliness and maintenance of the Service Center, equipment and storage. 保持總機工作場所，設(shè)施及儲藏室的干凈并妥善保養(yǎng)。 ·?Responsible for the provision of friendly and efficient service to all callers. 負責向所有來電者提供友善、有效的服務(wù)。確保部門內(nèi)的溝通順暢。 ·?Carry out disciplinary actions in line with hotel procedures. 按照酒店規(guī)章制度對不合適的行為采取相應(yīng)措施。 ·?Maintains positive colleague interactions with good working relationships. 與同事保持基于良好工作關(guān)系的接觸。 ·?Maintain consistent and effective flow of communication between shifts among fellow managers and colleagues. 保證在不同班次之間保持持續(xù)和有效的溝通。

[崗位職責] 1、負責客房部的整體經(jīng)營和運作;分配督導(dǎo)員工工作，制定工作計劃； 2、確保部門成本及各項費用，得以良好的控制； 3、根據(jù)酒店的運營標準，隨時對房間和設(shè)施設(shè)備及各項物品進行檢查； 4、制定部門的年度預(yù)算，并確保部門的經(jīng)營費用控制在預(yù)算之內(nèi)； 5、檢查客房部的設(shè)施和管理，抽查及提升本部門整體工作質(zhì)量及工作效率； 6、組織編制部門工作程序及工作考評； 7、根據(jù)酒店總體經(jīng)營目標，努力地提高客房、洗衣房收入和客房出租率。 [崗位要求] 1、大學(xué)?？埔陨蠈W(xué)歷或同等以上學(xué)歷。 2、有3年以上同星級客房管理工作經(jīng)驗。 3、熟悉客房部專業(yè)知識，熟練使用電腦，持有客房部經(jīng)理上崗證或資格證書。 4、具有組織協(xié)調(diào)能力、應(yīng)變能力、經(jīng)營能力以及文字表達能力和信息管理能力。

【職責內(nèi)容】 職位描述 一、崗位職責 1.?主要負責優(yōu)勢產(chǎn)品資源引進、營銷渠道合、作商業(yè)渠道推廣； 2.?主要負責營銷方案的起草編制、落地執(zhí)行； 3.?主要負責完成公司制定的各階段銷售計劃，總結(jié)匯報銷售工作； 4.?主要負責組建銷售團隊、建立激勵政策； 5.?負責制定銷售團隊工作目標、工作計劃，跟蹤銷售任務(wù)的進展； 6.?負責與所有外聯(lián)機構(gòu)建立良好的客戶關(guān)系； 7.?負責組織、策劃各類會議； 8.?負責考核銷售團隊、配合人事部完成部門所有員工的績效考核。 ? 二、任職要求 1.?大專及以上學(xué)歷，有醫(yī)美行業(yè)銷售經(jīng)驗者優(yōu)先； 2.?具備良好的銷售技巧與能力； 3.?擁有良好的溝通能力及人際交往能力； 4.?積極熱情、愛崗敬業(yè)、學(xué)習能力強，具有良好的抗壓能力； 5.?了解大理的醫(yī)美市場，具有當?shù)蒯t(yī)美行業(yè)客戶資源者優(yōu)先考慮。 ? 三、薪資福利 1.?薪資構(gòu)成：固定工資+績效工資 2.?每年根據(jù)市場行情、公司業(yè)績和員工表現(xiàn)調(diào)整薪資；

JOB SUMMARY Responsible for strategically activating the hotel's public spaces, including restaurants, bars, and the pool deck, to elevate guest satisfaction and boost revenue. This involves creating and implementing comprehensive programming that brings both the brand and hotel's unique identity to life daily through diverse experiences encompassing wellness, food & beverage, local culture, and more. By collaborating across hotel teams and leveraging guest feedback and performance data, this position ensures there is always something interesting happening in the resort. The position requires strong networking with high profile clientele and the ability to deliver non-traditional selling and Public Relations events that generate high revenues and/or PR values. Responsible for delivering an atmosphere that represents and enhances the EDITION brand presence. A key focus of the position is to develop and leverage local networks to bring the right business to the property, as well as establishing and maintaining high levels of exposure and visibility for the property. CANDIDATE PROFILE - Deep knowledge of Bai culture and traditions - Recommendations for authentic local market experiences - Insight into unique hotel-based cultural activities - Familiarity with the entertainment & fashion industry and demonstrated ability to make connections with high-profile clientele essential. - Campaign Idea and Key Messages – Power of Memories, Wow Stories and Social Media Engagement - Closely cooperates with all PR partners of the hotel to achieve maximum value delivery/exposure in media for the hotel

崗位職責： 崗位職責： 1、負責公司平臺產(chǎn)品的銷售及推廣，不限于酒店、物業(yè)及地產(chǎn)在售產(chǎn)品； 2、根據(jù)集團公司下達營銷計劃，完成個人銷售指標； 3、完成市場區(qū)域商務(wù)、政務(wù)、宴會會議及旅行社板塊業(yè)務(wù)拓展，開拓新市場、發(fā)展新客戶、增加平臺產(chǎn)品銷售范圍； 4、集團圈層客戶關(guān)系維護及資源整合，以便助力公司產(chǎn)品推廣及銷售； 5、掌握市場區(qū)域商務(wù)、散客、宴會會議、旅行社等客戶市場動態(tài)，并負責銷售區(qū)域內(nèi)市場信息的收集及競爭對手分析； 6、與劃分區(qū)域市場客戶建立聯(lián)系，并與客戶保持良好溝通，定期拜訪客戶，了解客戶需求，提供個性化服務(wù)，確?？蛻魸M意度和忠誠度，并與客戶簽訂訂房協(xié)議及必要的信貸協(xié)議； 7、負責劃分區(qū)域市場客戶檔案資料的管理工作，確?？蛻粜畔⒌臏蚀_性和完整性，位后續(xù)的營銷活動提供數(shù)據(jù)支持； 8、參與集團品牌建設(shè)事宜，并協(xié)同公司旗下市場營銷部門完成產(chǎn)品活動策劃，包括線上及線下推廣活動，提交集團及旗下公司知名度和影響力。 任職要求： 1、大專及以上學(xué)歷，市場營銷或酒店管理相關(guān)專業(yè)； 2、形象氣質(zhì)佳，談吐較好，具備良好的溝通能力和商務(wù)談判能力； 3、有酒店行業(yè)6年以上，市場營銷總監(jiān)或以上崗位2年崗位工作經(jīng)驗； 4、熟悉高星級酒店管理運營模式，且有一定的銷售資源，對品牌體系搭建及品宣有接觸，且擅長，對物業(yè)及地產(chǎn)有接觸及了解； 5、有自驅(qū)力，學(xué)習能力強，具備較強的抗壓能力和團隊精神。

崗位職責： 1、?根據(jù)酒店近期和遠期經(jīng)營目標，結(jié)合市場情況，負責制定酒店年度市場計劃及營業(yè)目標。 2、 研究和掌握國內(nèi)外旅游市場的動態(tài)和顧客的潛在需求，匯集整理對外銷售策略，定期向總經(jīng)理提交書面報告。 3、 保持同旅游管理部門、旅行社、航空公司、鐵路客運站及駐本地外國商社、辦事處、政府外事部門的密切聯(lián)系，并同各客戶間建立長期穩(wěn)定的良好合作關(guān)系。 4、?負責酒店的宣傳推廣工作，積極參與酒店產(chǎn)品的更新改造和組合開發(fā)，提高酒店的聲譽和影響力。 5、 指導(dǎo)酒店對內(nèi)、對外的各種廣告活動，制定酒店短期和長期的宣傳推廣計劃，并經(jīng)總經(jīng)理審批后執(zhí)行。 6、 與各部門建立良好的內(nèi)部協(xié)作關(guān)系，廣泛聽取客戶意見，處理重大投訴，以確保營業(yè)計劃的實施和落實。 7、?選擇并培訓(xùn)不同年齡和不同層次的酒店銷售隊伍，指導(dǎo)銷售人員不斷學(xué)習，更新專業(yè)知識，提高推銷技巧，以適應(yīng)市場的變化。 8、?定期對下屬人員進行績效評估，按照公司的獎懲制度進行獎懲，不斷提高人員的思想素質(zhì)，專業(yè)技能，組織活動能力和開拓進取精神，培養(yǎng)銷售人員的高度責任感。審閱每天業(yè)務(wù)報表、了解當天出租率和VIP接待情況，檢查各部門接待VIP情況，按規(guī)定要求接待好VIP。 9、?向總經(jīng)理提交參加重要銷售活動和公關(guān)活動的計劃、經(jīng)總經(jīng)理審批后，組織有關(guān)人員準備宣傳資料，制定行動方案以進一步加以推廣。 任職要求： 1、具有酒店銷售管理，商業(yè)管理或相關(guān)的學(xué)士學(xué)位； 2、擁有8年酒店銷售工作經(jīng)驗，包括3年管理經(jīng)驗，或與此相當?shù)慕逃凸ぷ鹘?jīng)驗結(jié)合的背景； 3、熟知銷售系統(tǒng)并具有良好的溝通能力；卓越的領(lǐng)導(dǎo)能力，善于管理并激勵員工； 4、在預(yù)測及預(yù)算方面有較強的財務(wù)能力；在需要時顯示良好的判斷能力。

Supervise and coordinate operations to ensure compliance with hygiene and food safety standards. Advises on proper food handling practices and provides food hygiene training for all new hires and trainees. Identifies key areas of risk in various food operations and takes preemptive remedial action. Provides technical advice on product labeling issues for fulfilling government requirements. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

【崗位職責】 1、全面負責酒店日常運營管理工作，包括前臺接待、客房服務(wù)、餐飲服務(wù)等環(huán)節(jié)的統(tǒng)籌協(xié)調(diào)2、制定并執(zhí)行民宿運營標準和服務(wù)流程，監(jiān)督各部門服務(wù)質(zhì)量，確?？蛻魸M意度 3、負責酒店員工排班、培訓(xùn)及績效考核，打造高效服務(wù)團隊 4、控制運營成本，做好物資采購及庫存管理，定期分析經(jīng)營數(shù)據(jù)并提出優(yōu)化方案 5、處理客戶投訴及突發(fā)事件，維護民宿品牌形象 6、策劃并執(zhí)行營銷推廣活動，提升民宿入住率及二次消費轉(zhuǎn)化7、保持與周邊景區(qū)、旅行社等合作伙伴的良好關(guān)系，拓展業(yè)務(wù)渠道 【崗位要求】 1、3年以上酒店/民宿行業(yè)管理經(jīng)驗，有獨立運營20間客房以上住宿單位經(jīng)驗者優(yōu)先 2、熟悉酒店前臺、客房、餐飲等各部門運作流程及管理要點 3、具備優(yōu)秀的團隊管理能力，能有效激勵員工并處理團隊矛盾 4、較強的成本意識和數(shù)據(jù)分析能力，熟練使用酒店管理系統(tǒng) 5、出色的客戶服務(wù)意識和危機處理能力，能妥善應(yīng)對各類突發(fā)事件 6、熱愛民宿行業(yè)，對大理本地文化及旅游市場有深入了解者更佳 7、能適應(yīng)彈性工作時間，具備較強的工作抗壓能力

[任職要求]： 1、大專及以上學(xué)歷；具有客房接待管理工作經(jīng)驗；年齡30-40歲。 2、具有客房接待管理工作經(jīng)驗；同等崗位經(jīng)驗5年以上； [崗位職責]： 1、做好養(yǎng)老社區(qū)（旅居養(yǎng)老養(yǎng)生、休閑度假、管家服務(wù)為一體）房務(wù)接待、問詢、預(yù)訂等前廳部管理或授權(quán)專職管理的各項工作。 2、推行管家一站式親情服務(wù)，增強賓客關(guān)系服務(wù)黏性。 3、做好成本控制工作,在保證服努質(zhì)量的前提下降低各項用品的消耗。 4、合理調(diào)配人員，提升服務(wù)質(zhì)量，增強客人滿意度。 5、巡視屬下各崗,督查服務(wù)質(zhì)量,保證日常工作順利進行。 ? 6、檢查總服務(wù)臺各部員工的儀態(tài)、儀表和工作質(zhì)量,檢查總臺設(shè)施是否布置有序、整潔美觀,督促接待中心環(huán)境整潔。 7、指導(dǎo)、培訓(xùn)、訓(xùn)練屬下員工,做好管理工作。

作為首席調(diào)酒師，您將負責全面管理大堂吧及酒吧的日常運營工作，包括培訓(xùn)和監(jiān)督調(diào)酒師團隊、管理酒水庫存以及確保符合衛(wèi)生安全規(guī)范。您將在為客人營造熱情愉悅氛圍的同時，推動酒水銷售并控制成本。您創(chuàng)新開發(fā)雞尾酒的能力以及激勵團隊的熱情將是我們酒吧成功的關(guān)鍵因素。您需要能夠在快節(jié)奏的工作環(huán)境中保持優(yōu)雅從容，時刻以積極的態(tài)度應(yīng)對壓力。在此職位上，您將與餐廳經(jīng)理和廚房團隊密切合作，確保提供無縫銜接的服務(wù)和協(xié)調(diào)一致的賓客體驗。同時，您還需負責保持吧臺區(qū)域的整潔有序，專業(yè)處理客人投訴，并確保所有飲品的制作都符合質(zhì)量標準。

The Employee Dining Chef Supervisor oversees daily operations of the employee dining kitchen, ensuring nutritious, high-quality meals are prepared efficiently for hotel employees. This role shall demonstrate culinary expertise with strong organizational skills to manage food production, cost control, and sanitation while maintaining a positive dining experience for staff members. 員工餐廳廚房主管負責督導(dǎo)員工餐廳廚房的日常運營，確保為酒店員工高效提供營養(yǎng)豐富且高品質(zhì)的餐食。該崗位需展現(xiàn)卓越的烹飪技能與出色的組織能力，以統(tǒng)籌食品生產(chǎn)、成本控制及衛(wèi)生管理，同時為員工維持良好的用餐體驗。

【崗位職責】 1、全面負責酒店日常運營管理工作，制定并執(zhí)行酒店經(jīng)營策略，確保酒店服務(wù)質(zhì)量和運營效率； 2、監(jiān)督各部門工作，包括前臺、客房、餐飲等，協(xié)調(diào)解決運營中的問題，提升客戶滿意度； 3、制定并落實酒店管理制度和服務(wù)標準，優(yōu)化工作流程，提高團隊執(zhí)行力和服務(wù)質(zhì)量； 4、負責酒店成本控制及預(yù)算管理，分析經(jīng)營數(shù)據(jù)，提出改進措施，確保酒店盈利目標達成； 5、處理客戶投訴及突發(fā)事件，維護酒店品牌形象，建立良好的客戶關(guān)系； 6、負責員工招聘、培訓(xùn)、考核及團隊建設(shè)，提升員工專業(yè)素養(yǎng)和服務(wù)意識； 7、與當?shù)卣?、行業(yè)協(xié)會及合作伙伴保持良好溝通，拓展業(yè)務(wù)合作機會。 【崗位要求】 1、3年以上酒店管理相關(guān)工作經(jīng)驗，有獨立管理酒店或部門經(jīng)驗者優(yōu)先； 2、熟悉酒店運營流程及行業(yè)標準，具備較強的市場分析及經(jīng)營策劃能力； 3、優(yōu)秀的團隊管理能力，能夠有效激勵員工并提升團隊凝聚力； 4、具備較強的溝通協(xié)調(diào)能力及突發(fā)事件處理能力，責任心強； 5、對服務(wù)行業(yè)有熱情，注重細節(jié)，能夠承受一定的工作壓力； 6、能適應(yīng)彈性工作時間，根據(jù)酒店運營需求靈活調(diào)整工作安排。

JOB SUMMARY Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE Education and Experience ? 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer. OR ? 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Administering Employee Training Programs ? Promotes and informs employees about all training programs. ? Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. ? Helps employees identify specific behaviors that will contribute to service excellence. ? Ensures employees receive on-going training to understand guest expectations. ? Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. ? Meets with training cadre on a regular basis to support training efforts. ? Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness ? Monitors enrollment and attendance at training classes. ? Meets regularly with participants to assess progress and address concerns. ? Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. ? Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. ? Measures transfer of learning from training courses to the operation. ? Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets ? Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision. ? Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. ? Makes any necessary adjustments to training methodology and/or re-trains as appropriate. ? Aligns current training and development programs to effectively impact key business indicators. ? Establishes guidelines so employees understand expectations and parameters. ? Develops specific training to improve service performance. ? Drives brand values and philosophy in all training and development activities. ? Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets ? Participates in the development of the Training budget as required. ? Manages budget in alignment with Human Resources and property financial goals. ? Manages department controllable expenses to achieve or exceed budgeted goals. ? Utilizes P-card if appropriate to control and monitor departmental expenditures. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Stewarding Supervisor is responsible for overseeing the daily operations of the stewarding department, ensuring all kitchen equipment, utensils, and service ware are cleaned, sanitized, and stored according to hotel standards. This role involves supervising stewarding staff, maintaining hygiene and safety compliance, and supporting the culinary and F&B teams to ensure smooth service operations. 管事部主管全面負責餐具部門的日常運營管理工作，確保所有廚房設(shè)備、餐具及服務(wù)器具的清潔、消毒和存儲符合酒店標準。該崗位主要負責督導(dǎo)餐具房員工團隊，嚴格執(zhí)行衛(wèi)生安全規(guī)范，并協(xié)助餐飲及廚房團隊保障運營順暢。

崗位職責： 1、建立健全酒店會計核算制度，檢查會計制度的執(zhí)行情況，對會計核算工作的質(zhì)量進行監(jiān)督。 2、建立健全酒店財務(wù)管理制度，完善財務(wù)監(jiān)督機制，檢查酒店執(zhí)行國家財經(jīng)法律法規(guī)、制度及遵守財經(jīng)紀律情況，對財務(wù)活動的合法性進行監(jiān)督。 3、審核酒店擬訂的年度財務(wù)預(yù)、決算方案資金使用和調(diào)度計劃，籌資、融資和投資計劃，利潤分配或彌補虧損方案。 4、對酒店產(chǎn)權(quán)轉(zhuǎn)變、資產(chǎn)核銷、資產(chǎn)重組對外投資、債務(wù)擔保、資產(chǎn)抵押等重大財務(wù)活動的決策程序和實施執(zhí)行情況進行監(jiān)督。 5、審核酒店財務(wù)報告，評價和報告其經(jīng)營管理業(yè)績。與酒店總經(jīng)理一起，共同對財務(wù)報表和報告的質(zhì)量負責。 6、與酒店總經(jīng)理聯(lián)合審批規(guī)定限額范圍內(nèi)的公司經(jīng)營性、融資性、投資性(對外、對外)支出;對酒店授權(quán)范圍內(nèi)的貸款擔保事項負責。 崗位要求 1、財務(wù)管理、會計、金融相關(guān)專業(yè)、大專及以上學(xué)歷 2、具有8年酒店行業(yè)財務(wù)工作經(jīng)驗，2年以上財務(wù)經(jīng)理崗位工作經(jīng)驗，星級酒店工作背景，國際聯(lián)號品牌酒店經(jīng)驗優(yōu)先 3、通曉財務(wù)、會計、金融、稅務(wù)知識、掌握法律相關(guān)知識，具備基本計算機應(yīng)用知識 4、熟練運用會計電算化，熟練使用涉及酒店財務(wù)軟件 5、具有一定的外部關(guān)系協(xié)調(diào)和統(tǒng)籌管理能力，良好的團隊領(lǐng)導(dǎo)力、協(xié)作能力

Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. 根據(jù)指定的配方，使用測量系統(tǒng)為客人準備飲料訂單。發(fā)放、打開和提供葡萄酒/香檳酒瓶。設(shè)定並維護吧臺、吧臺單元、桌子和其他工具的清潔和狀況。為飲料準備新鮮的裝飾。儲備冰塊、玻璃器皿和紙張用品。將物資運送至酒吧設(shè)置區(qū)域。清洗髒污的玻璃器皿。將髒污的物品從吧臺和桌子上移走並放置在指定區(qū)域。預(yù)測並傳達補貨需求。處理所有付款方式。輪班結(jié)束時清點銀行存款，完成指定的收銀員報告，解決任何差異，交回收據(jù)，並確保銀行安全。確保烈酒、啤酒、葡萄酒、冷卻器、櫥櫃和儲藏區(qū)域的安全。完成關(guān)門職責。

POSITION SUMMARY Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

崗位職責/職位描述 1、負責酒店項目的銷售工作，主要拓展及客戶開發(fā)，完成酒店及個人業(yè)績指標。 2、主要負責上海、北京、廣東、成都等發(fā)達地區(qū)的旅行社、及PCO拓展開發(fā)工作。并根據(jù)外部環(huán)境可能對酒店銷售產(chǎn)生的因素，制定不同的銷售策略和方案。 3、樹立良好的品牌形象，利用整合的品牌資源，提升品牌力及影響力，促進銷售任務(wù)的順利完成。 4、根據(jù)酒店的運營目標，擴大公司的信息渠道，擴大項目在市場的占有率。積極通過各種渠道收集整理項目信息，安排項目信息整理，跟蹤項目、客戶回訪，挖掘潛在客戶資源。 ? 崗位要求 1、30歲以上，至少3年以上品牌酒店銷售經(jīng)驗、擔任高端度假酒店項目銷售經(jīng)理級以上職務(wù)，掌握大量旅行社或會務(wù)等市場客戶資源以及具備相關(guān)工作經(jīng)歷。 2、對酒店及文旅行業(yè)領(lǐng)域的發(fā)展有深刻的理解；具有敏感的商業(yè)和市場意識，分析問題及解決問題能力強，具有優(yōu)秀的資源整合能力、業(yè)務(wù)推進和銷售能力。

1.Maintain and Manage the Daily Lobby Operations. 維護和管理大堂日常運營。 2.Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest. 進行每日巡視以確保LQA在對客服務(wù)中被遵守和執(zhí)行。 3.Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests. 主動關(guān)注并禮貌高效的處理客人的要求及投訴，需要時要向上一級主管匯報，并且確保及時跟進。 4. Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests. 確保對所有忠實會員和貴賓都執(zhí)行其相關(guān)接待程序和標準。 5.Detailed hotel product knowledge, update with VIP arrivals & events within the hotel and the destination. 明晰酒店產(chǎn)品知識，確保貴賓及活動信息的時效性和準確性。 6. Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition. 工作期間保持在大堂區(qū)域巡視，主動協(xié)助前臺和禮賓部的日常運營，并確保所有同事和運營設(shè)備的工作狀態(tài)良好。 7. Ensure cleanliness, atmosphere and appearance of lobby and related areas. 確保大堂及相關(guān)區(qū)域的清潔、氛圍和外觀符合品牌標準。 8.Check potential room revenue for any discrepancies and do necessary corrections. 檢查有可能產(chǎn)生的任何房費差異，并跟進解決。 9.To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and auctioned. 與上一個班次進行完整而準確的交接，以確保所有待跟進事項都被記錄和解決。 10.To ensure that an accurate Service Center and Department guest logbook, providing a written log of the day’s guest related issues, is maintained to report to General Manager and Executive Team. 確?？倷C和部門日志的準確性，將當日發(fā)生的與客人相關(guān)的時間整理并記錄，并將值班經(jīng)理日志每日發(fā)送給總經(jīng)理和行政團隊。 11. Adheres to promote the health & safety policies to ensure a safe work environment. ?Knowledgeable for all safety & emergency procedures, and act as key contact personnel of Emergency Response Team during certain situation. 堅持并推行健康與安全政策，以確保安全的工作環(huán)境；熟悉掌握安全及緊急程序， 并在危機情況作為危機處置小組的主要聯(lián)絡(luò)人參與危機處理。 12. Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 確保由當?shù)貓?zhí)法部門所要求的全部事項都被嚴格遵守并實行。 13.? Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays. 預(yù)知客人需求，收集客人喜好，并確保這些需求和喜好在客人入住期間會被一直滿足。 14.?Full utilization of all kinds of systems to embrace guest experience. 充分利用各類酒店管理系統(tǒng)和軟件以提高賓客體驗。 15. Accuracy in link of reservations requirement to room allocation/guest needs. 根據(jù)預(yù)訂信息準確地為客人安排房間及滿足合理需求。 16. Liaison between Front Office departments and rest of hotel effective for guest experience. 在前廳部與酒店其他部門之間有效的溝通來提高賓客體驗。 17. Focuses on the stay experience for ALL members. 致力于提升雅高心悅界會員的入住體驗。