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【崗位職責】 1、負責所有網(wǎng)絡(luò)分銷的渠道，以酒店收益常規(guī)化為標準，并且透由全球暢銷網(wǎng)站及有效分銷渠道對酒店進行推廣，包括社交媒體和網(wǎng)絡(luò)分銷旅行社； 2、按酒店收益團隊的要求準備各種行政文件； 3、透過網(wǎng)絡(luò)媒體來更新和維護酒店網(wǎng)頁內(nèi)容(官方網(wǎng)站，網(wǎng)絡(luò)旅行社)； 4、透過網(wǎng)絡(luò)平臺來監(jiān)控價格的平等性； 5、監(jiān)控和分析現(xiàn)有網(wǎng)站和付費網(wǎng)絡(luò)推廣計劃的績效并且評估新開發(fā)的網(wǎng)絡(luò)分銷機會； 6、定期檢查所有分銷網(wǎng)站的酒店頁面，使所有網(wǎng)頁內(nèi)容保持優(yōu)化狀態(tài)并且確保所有的促銷信息和內(nèi)容是更新的且達到集團標準的要求，發(fā)覺網(wǎng)絡(luò)市場潛在的合作機會并且目標轉(zhuǎn)換率； 7、對中文品牌網(wǎng)站的持續(xù)性技術(shù)支持，更新和市場促銷； 8、監(jiān)控酒店在所有品牌網(wǎng)站上的性能指標，包括但不僅限于酒店網(wǎng)頁的瀏覽率，轉(zhuǎn)化率和收益的增長率責任范圍； 【崗位要求】 - 3年數(shù)字營銷或營銷傳播經(jīng)驗 - 具有團隊合作精神 - 能夠處理多項任務(wù) 能夠分析和解釋數(shù)據(jù)

一、職位描述 酒店美工是在酒店內(nèi)從事美術(shù)設(shè)計、攝影、廣告制作等工作的特種技術(shù)人員，負責提升酒店的整體視覺形象和品牌傳播效果。 二、主要職責 1.?視覺形象設(shè)計 ·負責酒店各類廣告、宣傳品、對外紀念禮品的設(shè)計和制作，包括但不限于海報、宣傳冊、名片、菜單、桌卡等。 ·根據(jù)酒店品牌風格和市場需求，設(shè)計并更新酒店內(nèi)外的視覺標識系統(tǒng)，如指示牌、廣告牌、標語牌等。 ·參與酒店節(jié)日慶典、主題活動、會議宴會等場合的美術(shù)宣傳設(shè)計、制作與裝飾工作等。 2.?攝影與圖像處理 ·負責酒店各類重要活動的拍攝工作，包括但不限于會議、宴會、慶典等，并及時存檔和整理照片。 ·對酒店各類軟硬件設(shè)施進行拍攝，并制作高質(zhì)量的宣傳圖片和視頻素材。 ·運用圖像處理軟件對拍攝的照片和視頻進行后期處理，提升視覺效果和傳播力。 3.?創(chuàng)意策劃與執(zhí)行 ·根據(jù)酒店品牌定位和市場需求，提出創(chuàng)新性的設(shè)計理念和策劃方案，提升酒店品牌的知名度和美譽度。 ·協(xié)助酒店其他部門完成各類促銷活動的美術(shù)宣傳和裝飾工作，確?；顒有Ч_到預期。 ·參與酒店項目的創(chuàng)意策劃和執(zhí)行，為酒店的發(fā)展提供視覺支持。 4.?資料整理與歸檔 ·負責酒店美工相關(guān)資料的搜集、整理、分析、存檔工作，包括設(shè)計稿件、拍攝照片、視頻素材等。 ·建立和維護酒店圖片庫和視頻庫，確保資料的完整性和可追溯性。 5.?工具與材料管理 ·妥善保管和節(jié)約使用各類美工工具、材料等，確保工作場所的整齊和清潔。 ·定期檢查和維護美工設(shè)備，確保設(shè)備的正常運行和延長使用壽命。 三、任職要求 1.?任職背景：美術(shù)、設(shè)計界、廣告等相關(guān)專業(yè)優(yōu)先。 2.?工作經(jīng)驗：具有1年以上酒店美工或相關(guān)設(shè)計工作經(jīng)驗值優(yōu)先。 3.?技能要求要求：熟練掌握Photoshop、Illustrator、InDesign等設(shè)計軟件；具備良好的攝影技巧和圖像處理能力；具備一定的創(chuàng)意策劃和執(zhí)行能力。 4.?素質(zhì)要求：對美學有敏銳的洞察力和獨特的創(chuàng)意視角；具備良好的溝通能力和團隊協(xié)作精神；工作認真負責，能夠承受一定的工作能力。

【崗位職責】 1.協(xié)助市場傳媒總監(jiān)通過公關(guān)和促銷活動實現(xiàn)集團和酒店在本地和國際上的定位目標。 2. 協(xié)調(diào)并執(zhí)行與酒店所有營運部門的酒店活動和促銷的溝通計劃（如銷售，餐飲等）。 2.與媒體、本地社區(qū)、客戶及集團建立良好的關(guān)系，執(zhí)行酒店的市場宣傳活動。 3.管理一個全面有目標性的資料庫和社交媒體粉絲（微信），用以促銷酒店活動。 4.保證所有的宣傳資料和廣告都達到集團的標準，維護酒店的良好形象和定位。 5、開拓并實施公關(guān)活動，負責制作促銷資料、對媒體宣傳資料及安排在媒體對飯店的報道。 6、開發(fā)并跟進酒店的各項市場活動。 【崗位要求】 -1年以上酒店行業(yè)從事餐飲/銷售/市場公關(guān)部門的工作經(jīng)驗，或有公關(guān)公司、設(shè)計公司、電商公司等工作經(jīng)驗為先； - 有海外留學背景，精通英語優(yōu)先 - 有奢華酒店工作經(jīng)歷優(yōu)先 - 有團隊協(xié)作能力和文案寫作能力優(yōu)先

JOB SUMMARY Responsible for strategically activating the hotel's public spaces, including restaurants, bars, and the pool deck, to elevate guest satisfaction and boost revenue. This involves creating and implementing comprehensive programming that brings both the brand and hotel's unique identity to life daily through diverse experiences encompassing wellness, food & beverage, local culture, and more. By collaborating across hotel teams and leveraging guest feedback and performance data, this position ensures there is always something interesting happening in the resort. The position requires strong networking with high profile clientele and the ability to deliver non-traditional selling and Public Relations events that generate high revenues and/or PR values. Responsible for delivering an atmosphere that represents and enhances the EDITION brand presence. A key focus of the position is to develop and leverage local networks to bring the right business to the property, as well as establishing and maintaining high levels of exposure and visibility for the property. CANDIDATE PROFILE - Deep knowledge of Bai culture and traditions - Recommendations for authentic local market experiences - Insight into unique hotel-based cultural activities - Familiarity with the entertainment & fashion industry and demonstrated ability to make connections with high-profile clientele essential. - Campaign Idea and Key Messages – Power of Memories, Wow Stories and Social Media Engagement - Closely cooperates with all PR partners of the hotel to achieve maximum value delivery/exposure in media for the hotel

作為首席調(diào)酒師，您將負責全面管理大堂吧及酒吧的日常運營工作，包括培訓和監(jiān)督調(diào)酒師團隊、管理酒水庫存以及確保符合衛(wèi)生安全規(guī)范。您將在為客人營造熱情愉悅氛圍的同時，推動酒水銷售并控制成本。您創(chuàng)新開發(fā)雞尾酒的能力以及激勵團隊的熱情將是我們酒吧成功的關(guān)鍵因素。您需要能夠在快節(jié)奏的工作環(huán)境中保持優(yōu)雅從容，時刻以積極的態(tài)度應(yīng)對壓力。在此職位上，您將與餐廳經(jīng)理和廚房團隊密切合作，確保提供無縫銜接的服務(wù)和協(xié)調(diào)一致的賓客體驗。同時，您還需負責保持吧臺區(qū)域的整潔有序，專業(yè)處理客人投訴，并確保所有飲品的制作都符合質(zhì)量標準。

POSITION SUMMARY Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

作為學習與發(fā)展副經(jīng)理，您將應(yīng)以最高標準完成以下任務(wù)： ·????????更新培訓告示欄上所有關(guān)于酒店內(nèi)部及外部的新消息和培訓信息。 ·????????組織激勵政策。 ·????????組織協(xié)調(diào)人力資源總監(jiān)和部門經(jīng)理批準的交叉培訓。????????? ·????????執(zhí)行與人才發(fā)展相關(guān)的品牌及行業(yè)標準。 ·????????協(xié)助建立和維護酒店培訓和人才發(fā)展機制。 ·????????定期進行培訓需求分析和酒店內(nèi)培訓。 ·????????定期制訂并保存酒店培訓記錄。 ·????????制訂工具和體系保證培訓和發(fā)展計劃達到酒店目標。 ·????????保證培訓和發(fā)展與經(jīng)營計劃、預算相結(jié)合，明確并監(jiān)督計劃目標。 ·????????參與準備和計劃部門目標。 ·????????協(xié)助參與制定酒店人才發(fā)展預算，并在預算范圍內(nèi)合理使用。 ·????????參與酒店員工工作表現(xiàn)評估，在必要時制訂調(diào)整計劃。 ·????????促進多技能培訓。 ·????????計劃及實施入職培訓計劃。 ·????????協(xié)助給予下屬成員個人職業(yè)發(fā)展提供建議和支持。 ·????????實施適當管理方法以激勵員工并促進溝通。 ·????????保證按時完成所有報告和服務(wù)。 ·????????需要提供培訓記錄及出勤情況的相關(guān)信息。 ·????????指導和培養(yǎng)酒店所有部門培訓員的培訓技能。 ·????????與不同文化背景的客人和同事進行有效溝通。 ·????????執(zhí)行健康及安全法規(guī)、政策及程序。 ·????????執(zhí)行酒店安全及緊急情況政策及程序。 ·????????熟悉酒店安全、急救及消防緊急情況程序。 ·????????確保員工充分的理解并遵守員工手冊內(nèi)容。 ·????????如有必要，該部門有權(quán)更改或補充該職位描述。 ·????????完成任何其他合理的職責和被指派的職責。 ? ? ? 我們尋找什么樣的人才? 希爾頓學習與發(fā)展副經(jīng)理職位始終要以賓客的利益為重并與其他團隊成員密切合作。若要成功地應(yīng)聘這一職位，您的態(tài)度、行為、技能和價值觀應(yīng)符合下列標準: ·????????大學本科 ·????????至少三年相關(guān)酒店工作經(jīng)驗 ·????????在國際五星級酒店至少兩年培訓主管相關(guān)工作經(jīng)歷 ·????????優(yōu)秀的中英文讀寫能力 ·????????扎實的培訓知識和技巧 ·????????優(yōu)秀的展示及溝能技巧，培訓技巧和演講技巧。 ·????????良好的項目管理能力。 ·????????出色的組織和協(xié)調(diào)能力。 ·????????愿意接受挑戰(zhàn)并在壓力下工作

JOB SUMMARY Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE Education and Experience ? 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer. OR ? 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Administering Employee Training Programs ? Promotes and informs employees about all training programs. ? Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. ? Helps employees identify specific behaviors that will contribute to service excellence. ? Ensures employees receive on-going training to understand guest expectations. ? Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. ? Meets with training cadre on a regular basis to support training efforts. ? Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness ? Monitors enrollment and attendance at training classes. ? Meets regularly with participants to assess progress and address concerns. ? Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. ? Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. ? Measures transfer of learning from training courses to the operation. ? Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets ? Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision. ? Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. ? Makes any necessary adjustments to training methodology and/or re-trains as appropriate. ? Aligns current training and development programs to effectively impact key business indicators. ? Establishes guidelines so employees understand expectations and parameters. ? Develops specific training to improve service performance. ? Drives brand values and philosophy in all training and development activities. ? Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets ? Participates in the development of the Training budget as required. ? Manages budget in alignment with Human Resources and property financial goals. ? Manages department controllable expenses to achieve or exceed budgeted goals. ? Utilizes P-card if appropriate to control and monitor departmental expenditures. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

To assist the Director of Finance in the effective management of the hotel’s overall accounting functions, preparation of financial reports, analyzes, forecasts and budgets, paying particular attention to the maintenance of high accounting standards, management information and controls consistent with the statutory requirements, Marriott standards and the property needs. To manage the Accounting Department staff and activities ensuring that all routines and reporting procedures are completed accurately and on a timely basis. 協(xié)助財務(wù)總監(jiān)全面有效管理酒店財務(wù)工作，制定財務(wù)報表、分析、預測及預算。高標準要求財務(wù)制度、管理信息、內(nèi)部控制、萬豪標準及酒店要求。管理財務(wù)部員工和運作，確保所有的日常事務(wù)和報告按已定程序準確和按時地完成。 PREFERRED QUALIFICATIONS 優(yōu)選資格 - 2 years in the same capacity / 5 years from rank and file in the accounting capacity, preferably a luxury hotel working experience. 2年同等職位及5年相關(guān)會計工作經(jīng)驗，有奢華酒店品牌從業(yè)經(jīng)驗的優(yōu)先 - Previous experience in a managerial operational accounting role 有財務(wù)管理經(jīng)驗? - Good communicator 良好的溝通技巧? - Able to work independently and supervise the whole accounting department 能獨立管理財務(wù)部工作? - Excellent oral and written English skills, including strong reading comprehension, with proficiency in Mandarin 良好的英語口語、閱讀和寫作能力，會說普通話? - Able to handle other laws, insurance, banking and taxation issues 能處理法律、保險、銀行及稅收事宜

Supervise and coordinate operations to ensure compliance with hygiene and food safety standards. Advises on proper food handling practices and provides food hygiene training for all new hires and trainees. Identifies key areas of risk in various food operations and takes preemptive remedial action. Provides technical advice on product labeling issues for fulfilling government requirements. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

·?Sell the AccorHotels products and services using up-selling and suggestive selling techniques. 運用銷售技巧和房間銷售升級技巧推廣雅高酒店集團的產(chǎn)品和服務(wù)。 ·?Promote the Hotel’s products and services. 推銷酒店的產(chǎn)品和服務(wù)。 ·?Maintain a high level of product and service knowledge about all AccorHotels in your region. 充分了解所在地區(qū)的雅高酒店集團成員的產(chǎn)品和服務(wù)。 ·?Develop and maintain a regular pattern of sales calls. 制定并保持定期銷售拜訪模式。 ·?Prepare and execute action plans which increase reservation sales and associated business. 準備和執(zhí)行增加預訂銷售和相關(guān)業(yè)務(wù)的工作計劃。 ·?Record and process reservations made by phone/fax/email. 記錄和處理通過電話、傳真、電子郵件進行的預訂。 ·?Accept wait list reservations. 接受等候單上的客人預訂。 ·?Process amendments to reservations such as extensions, early departures, etc. 修改延期和提前離店等特殊情況的預訂記錄。 ·?Manage “no show” reservations by investigation and recording of same situations. 調(diào)查和記錄未按預訂抵店的預訂情況。 ·?Record special billing arrangements for groups and conventions. 對團隊或會議的特別賬單安排進行記錄。 ·?Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval. 與前廳部經(jīng)理或財務(wù)經(jīng)理聯(lián)系要求信用審批的預訂事宜。 ·?Maintain knowledge of special rates/ offers/ promotions. 掌握關(guān)于特價、酬賓、促銷活動的信息。 ·?Monitor reservation levels and inform Managers of current and future occupancy rates. 監(jiān)測預訂情況，并向經(jīng)理通報目前和將來的入住率。 ·?Prepare reports as requested (e.g. to travel agents, business houses, etc). 按照要求準備報告（如給旅行代理人和商業(yè)機構(gòu)的報告等）。 ·?Prepare reservation sales reports. 準備預訂銷售報告。 ·?Ensure that account information confidentiality. 確?？蛻糍Y料高度機密性。 ·?Ensure LQA standards are implemented and delivered to every guest. 在對客服務(wù)中遵守和執(zhí)行LQA。 ·?Handles guest and Hearitiest enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. 禮貌且高效地處理客人及心藝家的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級報告 ·?Deliver all guests’ messages, mail and fax are handled and distributed properly. 正確處理所有客人的留言、郵件及傳真。 ·?Has a thorough understanding of all the services offered by the Hotel to easily answer guest all inquiries. 完全理解和掌握酒店所提供的所有服務(wù)以便回復客人的任何問詢。 ·?Keep?cleanliness and maintenance of the Service Center, equipment and storage. 保持總機工作場所，設(shè)施及儲藏室的干凈并妥善保養(yǎng)。 ·?Responsible for the provision of friendly and efficient service to all callers. 負責向所有來電者提供友善、有效的服務(wù)。確保部門內(nèi)的溝通順暢。 ·?Carry out disciplinary actions in line with hotel procedures. 按照酒店規(guī)章制度對不合適的行為采取相應(yīng)措施。 ·?Maintains positive colleague interactions with good working relationships. 與同事保持基于良好工作關(guān)系的接觸。 ·?Maintain consistent and effective flow of communication between shifts among fellow managers and colleagues. 保證在不同班次之間保持持續(xù)和有效的溝通。

The Employee Dining Chef Supervisor oversees daily operations of the employee dining kitchen, ensuring nutritious, high-quality meals are prepared efficiently for hotel employees. This role shall demonstrate culinary expertise with strong organizational skills to manage food production, cost control, and sanitation while maintaining a positive dining experience for staff members. 員工餐廳廚房主管負責督導員工餐廳廚房的日常運營，確保為酒店員工高效提供營養(yǎng)豐富且高品質(zhì)的餐食。該崗位需展現(xiàn)卓越的烹飪技能與出色的組織能力，以統(tǒng)籌食品生產(chǎn)、成本控制及衛(wèi)生管理，同時為員工維持良好的用餐體驗。

The Stewarding Supervisor is responsible for overseeing the daily operations of the stewarding department, ensuring all kitchen equipment, utensils, and service ware are cleaned, sanitized, and stored according to hotel standards. This role involves supervising stewarding staff, maintaining hygiene and safety compliance, and supporting the culinary and F&B teams to ensure smooth service operations. 管事部主管全面負責餐具部門的日常運營管理工作，確保所有廚房設(shè)備、餐具及服務(wù)器具的清潔、消毒和存儲符合酒店標準。該崗位主要負責督導餐具房員工團隊，嚴格執(zhí)行衛(wèi)生安全規(guī)范，并協(xié)助餐飲及廚房團隊保障運營順暢。

報告餐飲部門與之相關(guān)的原料及輔料的實際成本。確保食品、酒水及其他輔料的成本都與酒店的餐飲收入相配比。酒水和其他輔料項目能被正確的記錄在存貨系統(tǒng)，并提供實時報告給部門負責人。 主要職責： 監(jiān)控訂貨、采購、收貨、庫存和發(fā)放等事務(wù)。 檢查食物、飲料和一般物品的收貨報告、發(fā)放和調(diào)撥。 編制食品及酒水成本日報。 估計最大和最小庫存量，確定有效庫存量。執(zhí)行現(xiàn)場檢查。 整理員工簽單，月末編制會計憑證。 協(xié)助餐飲部核算和更新菜譜成本。 處理廚房間食品和酒水的調(diào)撥，并記錄在食品及酒水電子數(shù)據(jù)表。 標準庫存檢查。 食品及酒水的分析及預估。 在各餐廳進行酒水抽盤，以準確算出酒水的耗用。 每月對存貨進行盤點。 負責月末存貨盤點并編制月末餐飲控制報告。 協(xié)助餐飲部設(shè)計菜單，包括成本核算、份額大小、菜譜、標準菜單、菜肴介紹，確保滿足食物成本控制目標。 通過每季度的菜單系統(tǒng)管理，估價各餐廳菜單上每款菜的受歡迎程度。 任職要求： 同等職位相關(guān)工作經(jīng)驗。 了解采購、庫存和存貨收發(fā)控制程序。 良好的英語口語、閱讀和寫作能力，會說普通話。 熟悉微軟辦公軟件。

【崗位職責】 1、 負責市場開發(fā)、客戶維護和銷售管理等工作； 2、負責產(chǎn)品宣傳、推廣和銷售，完成銷售的任務(wù)指標； 3、制定自己的銷售計劃，并按計劃拜訪客戶和開發(fā)新客戶； 4、搜集與尋找客戶資料，建立客戶檔案； 5、協(xié)助銷售主管制定銷售策略、銷售計劃，以及量化銷售目標； 6、半年以上B端銷售經(jīng)驗或者有新媒體運營方面經(jīng)驗優(yōu)先； 7、做好銷售合同的簽訂、履行與管理等相關(guān)工作，以及協(xié)調(diào)處理各類市場問題； 8、匯總與協(xié)調(diào)貨源需求計劃，以及制定貨源調(diào)配計劃； 9、更新產(chǎn)品資料，整理歸檔； 10、有較好的語言溝通能力。 【崗位要求】 1、對銷售工作有較高的熱情，熱愛銷售； 2、具備較強的學習能力和優(yōu)秀的溝通能力； 3、性格堅韌，思維敏捷，具備良好的應(yīng)變能力和承壓能力； 4、具有銷售經(jīng)驗者優(yōu)先；

一、職位描述 酒店美工是在酒店內(nèi)從事美術(shù)設(shè)計、攝影、廣告制作等工作的特種技術(shù)人員，負責提升酒店的整體視覺形象和品牌傳播效果。 二、主要職責 1.?視覺形象設(shè)計 ·負責酒店各類廣告、宣傳品、對外紀念禮品的設(shè)計和制作，包括但不限于海報、宣傳冊、名片、菜單、桌卡等。 ·根據(jù)酒店品牌風格和市場需求，設(shè)計并更新酒店內(nèi)外的視覺標識系統(tǒng)，如指示牌、廣告牌、標語牌等。 ·參與酒店節(jié)日慶典、主題活動、會議宴會等場合的美術(shù)宣傳設(shè)計、制作與裝飾工作等。 2.?攝影與圖像處理 ·負責酒店各類重要活動的拍攝工作，包括但不限于會議、宴會、慶典等，并及時存檔和整理照片。 ·對酒店各類軟硬件設(shè)施進行拍攝，并制作高質(zhì)量的宣傳圖片和視頻素材。 ·運用圖像處理軟件對拍攝的照片和視頻進行后期處理，提升視覺效果和傳播力。 3.?創(chuàng)意策劃與執(zhí)行 ·根據(jù)酒店品牌定位和市場需求，提出創(chuàng)新性的設(shè)計理念和策劃方案，提升酒店品牌的知名度和美譽度。 ·協(xié)助酒店其他部門完成各類促銷活動的美術(shù)宣傳和裝飾工作，確保活動效果達到預期。 ·參與酒店項目的創(chuàng)意策劃和執(zhí)行，為酒店的發(fā)展提供視覺支持。 4.?資料整理與歸檔 ·負責酒店美工相關(guān)資料的搜集、整理、分析、存檔工作，包括設(shè)計稿件、拍攝照片、視頻素材等。 ·建立和維護酒店圖片庫和視頻庫，確保資料的完整性和可追溯性。 5.?工具與材料管理 ·妥善保管和節(jié)約使用各類美工工具、材料等，確保工作場所的整齊和清潔。 ·定期檢查和維護美工設(shè)備，確保設(shè)備的正常運行和延長使用壽命。 三、任職要求 1.?任職背景：美術(shù)、設(shè)計界、廣告等相關(guān)專業(yè)優(yōu)先。 2.?工作經(jīng)驗：具有1年以上酒店美工或相關(guān)設(shè)計工作經(jīng)驗值優(yōu)先。 3.?技能要求要求：熟練掌握Photoshop、Illustrator、InDesign等設(shè)計軟件；具備良好的攝影技巧和圖像處理能力；具備一定的創(chuàng)意策劃和執(zhí)行能力。 4.?素質(zhì)要求：對美學有敏銳的洞察力和獨特的創(chuàng)意視角；具備良好的溝通能力和團隊協(xié)作精神；工作認真負責，能夠承受一定的工作能力。

崗位職責： 1.嚴格保密所有員工工資。未獲得財務(wù)總監(jiān)或助理財務(wù)總監(jiān)的批準，在任何情況下不得向其他同事透露這方面的信息。 2.能夠嫻熟地使用辦公自動化軟件例如Words, Excel 、石基員工考勤及工資軟件的中英文版本。 3.確保加班費和其他關(guān)于工資的調(diào)整得到相應(yīng)的授權(quán)批準。 4.制作并確保每月工資報表正確無誤。 5.協(xié)助部門領(lǐng)導解決任何員工關(guān)于工資方面的差額的詢問和爭議。 6.核實新入職員工諸如職位，部門，工資等資料的準確性。 職位要求： 1.熟悉酒店工資和相關(guān)政策。 2.了解勞動法和所得稅的規(guī)定。 3. 具有操作Shiji 考勤及工資系統(tǒng)軟件的能力

Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. 根據(jù)指定的配方，使用測量系統(tǒng)為客人準備飲料訂單。發(fā)放、打開和提供葡萄酒/香檳酒瓶。設(shè)定並維護吧臺、吧臺單元、桌子和其他工具的清潔和狀況。為飲料準備新鮮的裝飾。儲備冰塊、玻璃器皿和紙張用品。將物資運送至酒吧設(shè)置區(qū)域。清洗髒污的玻璃器皿。將髒污的物品從吧臺和桌子上移走並放置在指定區(qū)域。預測並傳達補貨需求。處理所有付款方式。輪班結(jié)束時清點銀行存款，完成指定的收銀員報告，解決任何差異，交回收據(jù)，並確保銀行安全。確保烈酒、啤酒、葡萄酒、冷卻器、櫥櫃和儲藏區(qū)域的安全。完成關(guān)門職責。

Maintain the Friendly and Efficient Service in Front Desk 保持友善和高效前臺服務(wù) ? ·???????? Co-ordinate all arrivals and departures, monitoring waiting times, always keeping every guest informed and ensuring that they are as comfortable as possible. Meet and greet VIP guests. 協(xié)調(diào)所有入住和離店的辦理，關(guān)注客人等房時間，保持客人被告知各種狀況并確保每一位客人盡可能的舒適和滿意。接待貴賓。 ·???????? Ensure LQA standards are implemented and delivered to every guest. 掌握LQA在對客服務(wù)中被遵守和執(zhí)行。 ·???????? Handles guest and Heartiest enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. 禮貌且高效地處理客人及心藝家的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級報告。 ·???????? Ensures the receptionist operate with suitable sales attitude, and that all Heartiests are aware of the Hotel’s facilities, services and focal selling points to professional present to guest at every appropriate opportunity. 確保前臺接待都有很好的銷售意識，并熟知酒店的設(shè)施、服務(wù)和賣點，并在合適的機會以專業(yè)的態(tài)度展現(xiàn)給任何一個潛在的客人。 ·???????? Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 掌握酒店產(chǎn)品知識，確保貴賓及活動信息的時效性和準確性。 ·???????? Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners. 參與團隊接待，檢查并確保團隊預訂的細節(jié)達到要求，并與會議/團隊組織者保持聯(lián)系。 ·???????? Ensure that there is adequate Heartiest coverage at the Front Desk at all times; and be present at the Front Desk whenever possible. 確保前臺隨時都有充足的人手，并隨時在前臺處理所有對客事宜。 ·???????? Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Front Desk is continuously clean and tidy. 確保整個前廳部及其周邊區(qū)域，包括大堂、禮賓部和前臺區(qū)域，從始至終干凈整潔。 ·???????? Be fully competent in all reception and cashier duties, and cover all shifts if required. 完全勝任所有前臺接待職責；如需要，可以承擔所有班次的職責。 ·???????? Deal with room moves and other special guest requirements, maintain amicable and co-operative working relations with all other departments, and ensure seamless communication. 處理諸如換房等客人特殊訴求，與其他部門保持友好合作的工作關(guān)系，以確保溝通順暢。 ·???????? Follow up on cancellations and no shows and late charge when appropriate. 適時跟進預訂取消、預訂未到及延時收款等相關(guān)事宜。 ·???????? Liaise with Concierge to ensure swift baggage dispatch and collection. 與禮賓部保持溝通以確保迅捷的行李送達和收取。 ·???????? Ensure enough supplies of all stationary items are in storage. 確保前臺各項文具備品充足。 ·???????? Ensure and maintain the PSB upload is accurately. 掌握和保持前臺外事傳輸?shù)恼_性。 ·???????? Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 保持嚴格遵守并實行由當?shù)貓?zhí)法部門所要求的全部事項。 ·???????? Maintains information security standards compliance of Front Office at 100%. 確保所有信息安全標準都被百分之百的執(zhí)行。 ·???????? The Front Office Supervisor may be required to carry out other duties, directed by the Assistant Front Office Manager. 根據(jù)前廳部副經(jīng)理指導，前臺主管可能被要求執(zhí)行其他職責。 ·???????? The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，該部門有權(quán)更改或補充該職位描述。 ·???????? Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責和被指派的職責。 ? Provide Guests’ Experiences that Exceed Guests’ Expectations 為客人帶來超越期待的入住體驗 ? ·???????? Leads the Front Desk shift to personalize the guest arrival/departure experience. 帶領(lǐng)前臺每個班次為客人提供個性化的到店及離店體驗。 ·???????? Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays. 預知客人需求，收集客人喜好，并確保這些需求和喜好在客人入住期間會被一直滿足。 ·???????? Full utilization of all kinds of systems to embrace guest experience. 充分利用各類酒店管理系統(tǒng)和軟件以提高賓客體驗。 ·???????? Accuracy in link of reservations requirement to room allocation/guest needs. 根據(jù)預訂信息準確地為客人安排房間及滿足合理需求。 ·???????? Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment. 尋求客人滿意度反饋，并根據(jù)我們的使命宣言和人才賦權(quán)的理念來解決問題。 ·???????? Focuses on the stay experience for ALL members. 致力于提升雅高心悅界會員的入住體驗。 ? Supervision of Front Desk Team 督導前臺團隊 ? ·???????? Supervise Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards. 督導前臺接待，協(xié)助其處理相關(guān)事宜，并確保所有任務(wù)都按照品牌標準完成。 ·???????? Responsible for guide and tracing the Front Desk team to complete daily up-selling and ALL member enrollment target. 負責引導和跟蹤前臺團隊完成前臺房間銷售升級和雅高心悅界會員招募計劃的每日目標。 ·???????? Implement all Front Desk Policies and Procedures are adhered. 執(zhí)行前臺各項政策與程序都被嚴格執(zhí)行。 ·???????? Conduct a handover at the end of each shift with relieving Heartiest, informing them of any special requirements or problems. 在每個班次結(jié)束之后都與同事進行交接，確保其知曉任何特殊需求和問題。 ·???????? To be responsible for identifying any training needs of Front Desk colleagues and communicating these to the Front Office Training Manager and Assistant Front Office Manager. 負責確認前臺同事的培訓需求，并將其轉(zhuǎn)述給部門培訓師和前廳部副經(jīng)理。 ·???????? Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures. 執(zhí)行健康與安全政策，以確保安全的工作環(huán)境；同時確保所有同事都熟悉了解安全及緊急程序。 ·???????? Ensure all accounting procedures are adhered to throughout the department. 保證所有財務(wù)制度在部門內(nèi)被嚴格執(zhí)行。 ·???????? Liaison between Front Office departments and rest of hotel effective for guest experience. 在前廳部與酒店其他部門之間有效的溝通來提高賓客體驗。 ·???????? Carry out disciplinary actions in line with hotel procedures. 按照酒店規(guī)章制度對不合適的行為采取相應(yīng)措施。 ? Involvement in Wider Job Function Actions/Relationships 進一步拓展工作職能 ? ·???????? Initiate action to correct a hazardous situation and notify ERT of potential dangers. 在發(fā)現(xiàn)安全隱患時采取行動并通知危機處置團隊。 ·???????? Check the next day’s arrivals correspondence, confirming car- and restaurant-bookings. Ensure that all guest needs are dealt with satisfactory. 檢查次日到店情況，確認車輛、用餐等預訂情況。確保所有客人需求都被滿意的處理。 ·???????? Guide and encourage the Front Desk Team to be improve the service attitude and efficient. 引導和激勵心藝家工作態(tài)度和效率。 ·???????? Attend any courses Management may deem beneficial. 參與任何管理層認為有益于工作的培訓。 ? Main Complexity/Critical Issues In The Job主要復雜/關(guān)鍵工作事項 ? ·???????? Efficiency of check in/check out process, accuracy in retrieval of guest data and billing. 確保入住及離店手續(xù)的效率性，確保客人信息與賬目的準確性。 ·???????? Management of the guest service experience / personalization. 確保個性化服務(wù)以提升客人體驗 ·???????? Ensure the credit card date safety & guest information data safety. 保證信用卡信息安全及客人信息安全。 ·???????? Ensures high standards of personal presentation & grooming. 確保始終都有高標準的個人形象和儀容儀表。