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一、職位描述 酒店美工是在酒店內(nèi)從事美術(shù)設(shè)計(jì)、攝影、廣告制作等工作的特種技術(shù)人員，負(fù)責(zé)提升酒店的整體視覺(jué)形象和品牌傳播效果。 二、主要職責(zé) 1.?視覺(jué)形象設(shè)計(jì) ·負(fù)責(zé)酒店各類廣告、宣傳品、對(duì)外紀(jì)念禮品的設(shè)計(jì)和制作，包括但不限于海報(bào)、宣傳冊(cè)、名片、菜單、桌卡等。 ·根據(jù)酒店品牌風(fēng)格和市場(chǎng)需求，設(shè)計(jì)并更新酒店內(nèi)外的視覺(jué)標(biāo)識(shí)系統(tǒng)，如指示牌、廣告牌、標(biāo)語(yǔ)牌等。 ·參與酒店節(jié)日慶典、主題活動(dòng)、會(huì)議宴會(huì)等場(chǎng)合的美術(shù)宣傳設(shè)計(jì)、制作與裝飾工作等。 2.?攝影與圖像處理 ·負(fù)責(zé)酒店各類重要活動(dòng)的拍攝工作，包括但不限于會(huì)議、宴會(huì)、慶典等，并及時(shí)存檔和整理照片。 ·對(duì)酒店各類軟硬件設(shè)施進(jìn)行拍攝，并制作高質(zhì)量的宣傳圖片和視頻素材。 ·運(yùn)用圖像處理軟件對(duì)拍攝的照片和視頻進(jìn)行后期處理，提升視覺(jué)效果和傳播力。 3.?創(chuàng)意策劃與執(zhí)行 ·根據(jù)酒店品牌定位和市場(chǎng)需求，提出創(chuàng)新性的設(shè)計(jì)理念和策劃方案，提升酒店品牌的知名度和美譽(yù)度。 ·協(xié)助酒店其他部門完成各類促銷活動(dòng)的美術(shù)宣傳和裝飾工作，確保活動(dòng)效果達(dá)到預(yù)期。 ·參與酒店項(xiàng)目的創(chuàng)意策劃和執(zhí)行，為酒店的發(fā)展提供視覺(jué)支持。 4.?資料整理與歸檔 ·負(fù)責(zé)酒店美工相關(guān)資料的搜集、整理、分析、存檔工作，包括設(shè)計(jì)稿件、拍攝照片、視頻素材等。 ·建立和維護(hù)酒店圖片庫(kù)和視頻庫(kù)，確保資料的完整性和可追溯性。 5.?工具與材料管理 ·妥善保管和節(jié)約使用各類美工工具、材料等，確保工作場(chǎng)所的整齊和清潔。 ·定期檢查和維護(hù)美工設(shè)備，確保設(shè)備的正常運(yùn)行和延長(zhǎng)使用壽命。 三、任職要求 1.?任職背景：美術(shù)、設(shè)計(jì)界、廣告等相關(guān)專業(yè)優(yōu)先。 2.?工作經(jīng)驗(yàn)：具有1年以上酒店美工或相關(guān)設(shè)計(jì)工作經(jīng)驗(yàn)值優(yōu)先。 3.?技能要求要求：熟練掌握Photoshop、Illustrator、InDesign等設(shè)計(jì)軟件；具備良好的攝影技巧和圖像處理能力；具備一定的創(chuàng)意策劃和執(zhí)行能力。 4.?素質(zhì)要求：對(duì)美學(xué)有敏銳的洞察力和獨(dú)特的創(chuàng)意視角；具備良好的溝通能力和團(tuán)隊(duì)協(xié)作精神；工作認(rèn)真負(fù)責(zé)，能夠承受一定的工作能力。

Supervise and coordinate operations to ensure compliance with hygiene and food safety standards. Advises on proper food handling practices and provides food hygiene training for all new hires and trainees. Identifies key areas of risk in various food operations and takes preemptive remedial action. Provides technical advice on product labeling issues for fulfilling government requirements. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

JOB SUMMARY Responsible for strategically activating the hotel's public spaces, including restaurants, bars, and the pool deck, to elevate guest satisfaction and boost revenue. This involves creating and implementing comprehensive programming that brings both the brand and hotel's unique identity to life daily through diverse experiences encompassing wellness, food & beverage, local culture, and more. By collaborating across hotel teams and leveraging guest feedback and performance data, this position ensures there is always something interesting happening in the resort. The position requires strong networking with high profile clientele and the ability to deliver non-traditional selling and Public Relations events that generate high revenues and/or PR values. Responsible for delivering an atmosphere that represents and enhances the EDITION brand presence. A key focus of the position is to develop and leverage local networks to bring the right business to the property, as well as establishing and maintaining high levels of exposure and visibility for the property. CANDIDATE PROFILE - Deep knowledge of Bai culture and traditions - Recommendations for authentic local market experiences - Insight into unique hotel-based cultural activities - Familiarity with the entertainment & fashion industry and demonstrated ability to make connections with high-profile clientele essential. - Campaign Idea and Key Messages – Power of Memories, Wow Stories and Social Media Engagement - Closely cooperates with all PR partners of the hotel to achieve maximum value delivery/exposure in media for the hotel

【崗位職責(zé)】 1、全面負(fù)責(zé)酒店日常運(yùn)營(yíng)管理工作，包括前臺(tái)接待、客房服務(wù)、餐飲服務(wù)等環(huán)節(jié)的統(tǒng)籌協(xié)調(diào)2、制定并執(zhí)行民宿運(yùn)營(yíng)標(biāo)準(zhǔn)和服務(wù)流程，監(jiān)督各部門服務(wù)質(zhì)量，確保客戶滿意度 3、負(fù)責(zé)酒店員工排班、培訓(xùn)及績(jī)效考核，打造高效服務(wù)團(tuán)隊(duì) 4、控制運(yùn)營(yíng)成本，做好物資采購(gòu)及庫(kù)存管理，定期分析經(jīng)營(yíng)數(shù)據(jù)并提出優(yōu)化方案 5、處理客戶投訴及突發(fā)事件，維護(hù)民宿品牌形象 6、策劃并執(zhí)行營(yíng)銷推廣活動(dòng)，提升民宿入住率及二次消費(fèi)轉(zhuǎn)化7、保持與周邊景區(qū)、旅行社等合作伙伴的良好關(guān)系，拓展業(yè)務(wù)渠道 【崗位要求】 1、3年以上酒店/民宿行業(yè)管理經(jīng)驗(yàn)，有獨(dú)立運(yùn)營(yíng)20間客房以上住宿單位經(jīng)驗(yàn)者優(yōu)先 2、熟悉酒店前臺(tái)、客房、餐飲等各部門運(yùn)作流程及管理要點(diǎn) 3、具備優(yōu)秀的團(tuán)隊(duì)管理能力，能有效激勵(lì)員工并處理團(tuán)隊(duì)矛盾 4、較強(qiáng)的成本意識(shí)和數(shù)據(jù)分析能力，熟練使用酒店管理系統(tǒng) 5、出色的客戶服務(wù)意識(shí)和危機(jī)處理能力，能妥善應(yīng)對(duì)各類突發(fā)事件 6、熱愛(ài)民宿行業(yè)，對(duì)大理本地文化及旅游市場(chǎng)有深入了解者更佳 7、能適應(yīng)彈性工作時(shí)間，具備較強(qiáng)的工作抗壓能力

作為首席調(diào)酒師，您將負(fù)責(zé)全面管理大堂吧及酒吧的日常運(yùn)營(yíng)工作，包括培訓(xùn)和監(jiān)督調(diào)酒師團(tuán)隊(duì)、管理酒水庫(kù)存以及確保符合衛(wèi)生安全規(guī)范。您將在為客人營(yíng)造熱情愉悅氛圍的同時(shí)，推動(dòng)酒水銷售并控制成本。您創(chuàng)新開(kāi)發(fā)雞尾酒的能力以及激勵(lì)團(tuán)隊(duì)的熱情將是我們酒吧成功的關(guān)鍵因素。您需要能夠在快節(jié)奏的工作環(huán)境中保持優(yōu)雅從容，時(shí)刻以積極的態(tài)度應(yīng)對(duì)壓力。在此職位上，您將與餐廳經(jīng)理和廚房團(tuán)隊(duì)密切合作，確保提供無(wú)縫銜接的服務(wù)和協(xié)調(diào)一致的賓客體驗(yàn)。同時(shí)，您還需負(fù)責(zé)保持吧臺(tái)區(qū)域的整潔有序，專業(yè)處理客人投訴，并確保所有飲品的制作都符合質(zhì)量標(biāo)準(zhǔn)。

The Employee Dining Chef Supervisor oversees daily operations of the employee dining kitchen, ensuring nutritious, high-quality meals are prepared efficiently for hotel employees. This role shall demonstrate culinary expertise with strong organizational skills to manage food production, cost control, and sanitation while maintaining a positive dining experience for staff members. 員工餐廳廚房主管負(fù)責(zé)督導(dǎo)員工餐廳廚房的日常運(yùn)營(yíng)，確保為酒店員工高效提供營(yíng)養(yǎng)豐富且高品質(zhì)的餐食。該崗位需展現(xiàn)卓越的烹飪技能與出色的組織能力，以統(tǒng)籌食品生產(chǎn)、成本控制及衛(wèi)生管理，同時(shí)為員工維持良好的用餐體驗(yàn)。

POSITION SUMMARY Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

JOB SUMMARY Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE Education and Experience ? 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer. OR ? 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Administering Employee Training Programs ? Promotes and informs employees about all training programs. ? Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. ? Helps employees identify specific behaviors that will contribute to service excellence. ? Ensures employees receive on-going training to understand guest expectations. ? Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. ? Meets with training cadre on a regular basis to support training efforts. ? Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness ? Monitors enrollment and attendance at training classes. ? Meets regularly with participants to assess progress and address concerns. ? Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. ? Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. ? Measures transfer of learning from training courses to the operation. ? Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets ? Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision. ? Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. ? Makes any necessary adjustments to training methodology and/or re-trains as appropriate. ? Aligns current training and development programs to effectively impact key business indicators. ? Establishes guidelines so employees understand expectations and parameters. ? Develops specific training to improve service performance. ? Drives brand values and philosophy in all training and development activities. ? Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets ? Participates in the development of the Training budget as required. ? Manages budget in alignment with Human Resources and property financial goals. ? Manages department controllable expenses to achieve or exceed budgeted goals. ? Utilizes P-card if appropriate to control and monitor departmental expenditures. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Stewarding Supervisor is responsible for overseeing the daily operations of the stewarding department, ensuring all kitchen equipment, utensils, and service ware are cleaned, sanitized, and stored according to hotel standards. This role involves supervising stewarding staff, maintaining hygiene and safety compliance, and supporting the culinary and F&B teams to ensure smooth service operations. 管事部主管全面負(fù)責(zé)餐具部門的日常運(yùn)營(yíng)管理工作，確保所有廚房設(shè)備、餐具及服務(wù)器具的清潔、消毒和存儲(chǔ)符合酒店標(biāo)準(zhǔn)。該崗位主要負(fù)責(zé)督導(dǎo)餐具房員工團(tuán)隊(duì)，嚴(yán)格執(zhí)行衛(wèi)生安全規(guī)范，并協(xié)助餐飲及廚房團(tuán)隊(duì)保障運(yùn)營(yíng)順暢。

Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. 根據(jù)指定的配方，使用測(cè)量系統(tǒng)為客人準(zhǔn)備飲料訂單。發(fā)放、打開(kāi)和提供葡萄酒/香檳酒瓶。設(shè)定並維護(hù)吧臺(tái)、吧臺(tái)單元、桌子和其他工具的清潔和狀況。為飲料準(zhǔn)備新鮮的裝飾。儲(chǔ)備冰塊、玻璃器皿和紙張用品。將物資運(yùn)送至酒吧設(shè)置區(qū)域。清洗髒污的玻璃器皿。將髒污的物品從吧臺(tái)和桌子上移走並放置在指定區(qū)域。預(yù)測(cè)並傳達(dá)補(bǔ)貨需求。處理所有付款方式。輪班結(jié)束時(shí)清點(diǎn)銀行存款，完成指定的收銀員報(bào)告，解決任何差異，交回收據(jù)，並確保銀行安全。確保烈酒、啤酒、葡萄酒、冷卻器、櫥櫃和儲(chǔ)藏區(qū)域的安全。完成關(guān)門職責(zé)。

【崗位職責(zé)】 1、全面負(fù)責(zé)酒店日常運(yùn)營(yíng)管理工作，制定并執(zhí)行酒店經(jīng)營(yíng)策略，確保酒店服務(wù)質(zhì)量和運(yùn)營(yíng)效率； 2、監(jiān)督各部門工作，包括前臺(tái)、客房、餐飲等，協(xié)調(diào)解決運(yùn)營(yíng)中的問(wèn)題，提升客戶滿意度； 3、制定并落實(shí)酒店管理制度和服務(wù)標(biāo)準(zhǔn)，優(yōu)化工作流程，提高團(tuán)隊(duì)執(zhí)行力和服務(wù)質(zhì)量； 4、負(fù)責(zé)酒店成本控制及預(yù)算管理，分析經(jīng)營(yíng)數(shù)據(jù)，提出改進(jìn)措施，確保酒店盈利目標(biāo)達(dá)成； 5、處理客戶投訴及突發(fā)事件，維護(hù)酒店品牌形象，建立良好的客戶關(guān)系； 6、負(fù)責(zé)員工招聘、培訓(xùn)、考核及團(tuán)隊(duì)建設(shè)，提升員工專業(yè)素養(yǎng)和服務(wù)意識(shí)； 7、與當(dāng)?shù)卣?、行業(yè)協(xié)會(huì)及合作伙伴保持良好溝通，拓展業(yè)務(wù)合作機(jī)會(huì)。 【崗位要求】 1、3年以上酒店管理相關(guān)工作經(jīng)驗(yàn)，有獨(dú)立管理酒店或部門經(jīng)驗(yàn)者優(yōu)先； 2、熟悉酒店運(yùn)營(yíng)流程及行業(yè)標(biāo)準(zhǔn)，具備較強(qiáng)的市場(chǎng)分析及經(jīng)營(yíng)策劃能力； 3、優(yōu)秀的團(tuán)隊(duì)管理能力，能夠有效激勵(lì)員工并提升團(tuán)隊(duì)凝聚力； 4、具備較強(qiáng)的溝通協(xié)調(diào)能力及突發(fā)事件處理能力，責(zé)任心強(qiáng)； 5、對(duì)服務(wù)行業(yè)有熱情，注重細(xì)節(jié)，能夠承受一定的工作壓力； 6、能適應(yīng)彈性工作時(shí)間，根據(jù)酒店運(yùn)營(yíng)需求靈活調(diào)整工作安排。

【崗位職責(zé)】 1、負(fù)責(zé)酒店廚房各類食材的切配工作，確保食材規(guī)格符合菜品標(biāo)準(zhǔn)要求 2、根據(jù)菜單要求進(jìn)行食材預(yù)處理，包括切絲、切片、切塊等刀工處理 3、合理規(guī)劃食材使用順序，做好食材保鮮和儲(chǔ)存管理 4、保持砧板區(qū)域衛(wèi)生整潔，嚴(yán)格執(zhí)行食品安全操作規(guī)范 5、協(xié)助主廚完成日常備餐工作，確保出餐效率 6、定期檢查刀具狀況，做好日常維護(hù)保養(yǎng)工作 7、參與廚房食材驗(yàn)收工作，確保原料質(zhì)量達(dá)標(biāo) 【崗位要求】 1、具備扎實(shí)的刀工基礎(chǔ)，能熟練運(yùn)用各種切配技法 2、了解常見(jiàn)食材特性及保存方法 3、具有食品安全意識(shí)，熟悉廚房衛(wèi)生管理規(guī)范 4、能適應(yīng)酒店餐飲行業(yè)工作節(jié)奏，具備團(tuán)隊(duì)協(xié)作精神 5、身體健康，持有有效健康證明 6、有星級(jí)酒店或高端餐飲機(jī)構(gòu)工作經(jīng)驗(yàn)者優(yōu)先 7、對(duì)云南本地特色食材有一定了解者優(yōu)先

崗位職責(zé)： 1、?根據(jù)酒店近期和遠(yuǎn)期經(jīng)營(yíng)目標(biāo)，結(jié)合市場(chǎng)情況，負(fù)責(zé)制定酒店年度市場(chǎng)計(jì)劃及營(yíng)業(yè)目標(biāo)。 2、 研究和掌握國(guó)內(nèi)外旅游市場(chǎng)的動(dòng)態(tài)和顧客的潛在需求，匯集整理對(duì)外銷售策略，定期向總經(jīng)理提交書面報(bào)告。 3、 保持同旅游管理部門、旅行社、航空公司、鐵路客運(yùn)站及駐本地外國(guó)商社、辦事處、政府外事部門的密切聯(lián)系，并同各客戶間建立長(zhǎng)期穩(wěn)定的良好合作關(guān)系。 4、?負(fù)責(zé)酒店的宣傳推廣工作，積極參與酒店產(chǎn)品的更新改造和組合開(kāi)發(fā)，提高酒店的聲譽(yù)和影響力。 5、 指導(dǎo)酒店對(duì)內(nèi)、對(duì)外的各種廣告活動(dòng)，制定酒店短期和長(zhǎng)期的宣傳推廣計(jì)劃，并經(jīng)總經(jīng)理審批后執(zhí)行。 6、 與各部門建立良好的內(nèi)部協(xié)作關(guān)系，廣泛聽(tīng)取客戶意見(jiàn)，處理重大投訴，以確保營(yíng)業(yè)計(jì)劃的實(shí)施和落實(shí)。 7、?選擇并培訓(xùn)不同年齡和不同層次的酒店銷售隊(duì)伍，指導(dǎo)銷售人員不斷學(xué)習(xí)，更新專業(yè)知識(shí)，提高推銷技巧，以適應(yīng)市場(chǎng)的變化。 8、?定期對(duì)下屬人員進(jìn)行績(jī)效評(píng)估，按照公司的獎(jiǎng)懲制度進(jìn)行獎(jiǎng)懲，不斷提高人員的思想素質(zhì)，專業(yè)技能，組織活動(dòng)能力和開(kāi)拓進(jìn)取精神，培養(yǎng)銷售人員的高度責(zé)任感。審閱每天業(yè)務(wù)報(bào)表、了解當(dāng)天出租率和VIP接待情況，檢查各部門接待VIP情況，按規(guī)定要求接待好VIP。 9、?向總經(jīng)理提交參加重要銷售活動(dòng)和公關(guān)活動(dòng)的計(jì)劃、經(jīng)總經(jīng)理審批后，組織有關(guān)人員準(zhǔn)備宣傳資料，制定行動(dòng)方案以進(jìn)一步加以推廣。 任職要求： 1、具有酒店銷售管理，商業(yè)管理或相關(guān)的學(xué)士學(xué)位； 2、擁有8年酒店銷售工作經(jīng)驗(yàn)，包括3年管理經(jīng)驗(yàn)，或與此相當(dāng)?shù)慕逃凸ぷ鹘?jīng)驗(yàn)結(jié)合的背景； 3、熟知銷售系統(tǒng)并具有良好的溝通能力；卓越的領(lǐng)導(dǎo)能力，善于管理并激勵(lì)員工； 4、在預(yù)測(cè)及預(yù)算方面有較強(qiáng)的財(cái)務(wù)能力；在需要時(shí)顯示良好的判斷能力。

【崗位職責(zé)】 1、負(fù)責(zé)酒店客房、會(huì)議、餐飲等產(chǎn)品的銷售工作，完成公司下達(dá)的銷售任務(wù)指標(biāo)； 2、開(kāi)發(fā)新客戶資源，維護(hù)現(xiàn)有客戶關(guān)系，定期拜訪重點(diǎn)客戶，建立長(zhǎng)期穩(wěn)定的合作； 3、收集市場(chǎng)信息，分析競(jìng)爭(zhēng)對(duì)手動(dòng)態(tài)，制定針對(duì)性的銷售策略； 4、協(xié)助策劃并執(zhí)行酒店?duì)I銷活動(dòng)，提升品牌知名度和市場(chǎng)占有率； 5、處理客戶預(yù)訂、合同簽訂及后續(xù)服務(wù)跟進(jìn)，確?？蛻魸M意度； 6、定期提交銷售報(bào)告，反饋市場(chǎng)情況及客戶需求，為管理層決策提供數(shù)據(jù)支持。 【崗位要求】 1、1年以上酒店、旅游或相關(guān)行業(yè)銷售經(jīng)驗(yàn)，有客戶資源者優(yōu)先； 2、具備較強(qiáng)的市場(chǎng)開(kāi)拓能力和商務(wù)談判技巧，能獨(dú)立完成銷售任務(wù)； 3、性格開(kāi)朗，溝通表達(dá)能力強(qiáng)，具備良好的客戶服務(wù)意識(shí)； 4、能適應(yīng)一定的工作壓力，具備團(tuán)隊(duì)協(xié)作精神； 5、對(duì)大理本地旅游市場(chǎng)有一定了解者優(yōu)先考慮； 6、能熟練使用辦公軟件，具備基本的數(shù)據(jù)分析能力。

崗位職責(zé)： 1.嚴(yán)格保密所有員工工資。未獲得財(cái)務(wù)總監(jiān)或助理財(cái)務(wù)總監(jiān)的批準(zhǔn)，在任何情況下不得向其他同事透露這方面的信息。 2.能夠嫻熟地使用辦公自動(dòng)化軟件例如Words, Excel 、石基員工考勤及工資軟件的中英文版本。 3.確保加班費(fèi)和其他關(guān)于工資的調(diào)整得到相應(yīng)的授權(quán)批準(zhǔn)。 4.制作并確保每月工資報(bào)表正確無(wú)誤。 5.協(xié)助部門領(lǐng)導(dǎo)解決任何員工關(guān)于工資方面的差額的詢問(wèn)和爭(zhēng)議。 6.核實(shí)新入職員工諸如職位，部門，工資等資料的準(zhǔn)確性。 職位要求： 1.熟悉酒店工資和相關(guān)政策。 2.了解勞動(dòng)法和所得稅的規(guī)定。 3. 具有操作Shiji 考勤及工資系統(tǒng)軟件的能力

一、客戶開(kāi)發(fā)與接待 1. 客戶拓展：通過(guò)線上線下渠道（如OTA平臺(tái)、社交媒體、旅行社合作等）開(kāi)發(fā)潛在客戶，維護(hù)客戶數(shù)據(jù)庫(kù)。 2. 咨詢接待：負(fù)責(zé)到訪莊園的客戶接待、項(xiàng)目講解，提供個(gè)性化銷售方案，解答關(guān)于房源、價(jià)格、優(yōu)惠政策等疑問(wèn)。 3. 體驗(yàn)營(yíng)銷：引導(dǎo)客戶參觀莊園特色（如景觀、配套、文化體驗(yàn)等），突出項(xiàng)目差異化優(yōu)勢(shì)（如生態(tài)、康養(yǎng)、文旅等主題）。 二、銷售目標(biāo)達(dá)成 1. 業(yè)績(jī)指標(biāo)：完成月度/季度銷售任務(wù)，跟蹤客戶意向并促成簽約。 2. 合同管理：協(xié)助客戶完成認(rèn)購(gòu)協(xié)議、付款流程及后續(xù)手續(xù)，確保合規(guī)性。 3. 回款跟進(jìn)：監(jiān)督客戶按約付款，協(xié)調(diào)財(cái)務(wù)部門處理分期或按揭事宜。 三、市場(chǎng)分析與客戶維護(hù) 1. 競(jìng)品調(diào)研：收集大理區(qū)域同類項(xiàng)目信息（如價(jià)格、賣點(diǎn)），反饋市場(chǎng)動(dòng)態(tài)以優(yōu)化銷售策略。 2. 客戶關(guān)系：定期回訪已購(gòu)客戶，維護(hù)長(zhǎng)期關(guān)系（如節(jié)日問(wèn)候、活動(dòng)邀請(qǐng)），促進(jìn)復(fù)購(gòu)或轉(zhuǎn)介紹。 3. 需求反饋：記錄客戶對(duì)莊園產(chǎn)品、服務(wù)的改進(jìn)建議，協(xié)同運(yùn)營(yíng)部門提升體驗(yàn)。 四、活動(dòng)與品牌推廣 1. 活動(dòng)執(zhí)行：參與莊園舉辦的推介會(huì)、開(kāi)放日、主題沙龍等活動(dòng)，擔(dān)任現(xiàn)場(chǎng)銷售支持。 2. 線上推廣：配合營(yíng)銷團(tuán)隊(duì)制作宣傳素材（如朋友圈文案、短視頻），擴(kuò)大項(xiàng)目曝光。 3.新媒體宣傳：根據(jù)莊園營(yíng)銷策略，協(xié)助做好新媒體宣傳品宣工作（如抖音、小紅書、視頻號(hào)、大眾點(diǎn)評(píng)、公眾號(hào)等） 五、其他職責(zé) 1. 數(shù)據(jù)匯報(bào)：定期提交銷售報(bào)表、客戶分析及工作總結(jié)。 2. 跨部門協(xié)作：與策劃、客服、工程等部門對(duì)接，確保銷售信息準(zhǔn)確同步。 3. 合規(guī)意識(shí)：遵守房地產(chǎn)銷售法規(guī)及公司制度，保護(hù)客戶隱私。 任職要求： - 經(jīng)驗(yàn)：1年以上酒店、文旅地產(chǎn)、高端度假項(xiàng)目銷售經(jīng)驗(yàn)優(yōu)先。 - 技能：熟悉大理市場(chǎng)，具備較強(qiáng)的談判和抗壓能力；懂OTA及新媒體運(yùn)營(yíng)。 - 特質(zhì)：形象得體，熱愛(ài)文旅行業(yè)，適應(yīng)彈性工作制（可能含周末/節(jié)假日值班）。

【崗位職責(zé)】 1、負(fù)責(zé)餐廳日常服務(wù)工作，包括餐前準(zhǔn)備、餐中服務(wù)及餐后收尾工作2、熱情接待顧客，主動(dòng)介紹菜品特色及推薦酒水，提供優(yōu)質(zhì)用餐體驗(yàn) 3、準(zhǔn)確記錄顧客點(diǎn)單信息，及時(shí)傳達(dá)至廚房并跟進(jìn)上菜進(jìn)度 4、保持餐廳環(huán)境衛(wèi)生，按標(biāo)準(zhǔn)完成餐具擺放、桌椅清潔及設(shè)備維護(hù) 5、熟悉菜單內(nèi)容及酒水知識(shí)，及時(shí)反饋顧客意見(jiàn)與特殊需求 6、遵守食品安全規(guī)范，嚴(yán)格執(zhí)行餐具消毒及食品儲(chǔ)存標(biāo)準(zhǔn)7、協(xié)助處理顧客投訴及突發(fā)事件，維護(hù)餐廳良好形象 【崗位要求】 1、年齡16-35周歲，身體健康，無(wú)不良嗜好 2、具備基礎(chǔ)服務(wù)意識(shí)，有餐飲行業(yè)經(jīng)驗(yàn)者優(yōu)先 3、普通話流利，具備基本溝通表達(dá)能力4、能適應(yīng)早晚班輪換及節(jié)假日工作安排 5、吃苦耐勞，具有團(tuán)隊(duì)協(xié)作精神 6、學(xué)習(xí)能力強(qiáng)，能快速掌握服務(wù)流程及菜品知識(shí) 7、持有健康證（可入職后辦理）

崗位職責(zé)： 1、建立健全酒店會(huì)計(jì)核算制度，檢查會(huì)計(jì)制度的執(zhí)行情況，對(duì)會(huì)計(jì)核算工作的質(zhì)量進(jìn)行監(jiān)督。 2、建立健全酒店財(cái)務(wù)管理制度，完善財(cái)務(wù)監(jiān)督機(jī)制，檢查酒店執(zhí)行國(guó)家財(cái)經(jīng)法律法規(guī)、制度及遵守財(cái)經(jīng)紀(jì)律情況，對(duì)財(cái)務(wù)活動(dòng)的合法性進(jìn)行監(jiān)督。 3、審核酒店擬訂的年度財(cái)務(wù)預(yù)、決算方案資金使用和調(diào)度計(jì)劃，籌資、融資和投資計(jì)劃，利潤(rùn)分配或彌補(bǔ)虧損方案。 4、對(duì)酒店產(chǎn)權(quán)轉(zhuǎn)變、資產(chǎn)核銷、資產(chǎn)重組對(duì)外投資、債務(wù)擔(dān)保、資產(chǎn)抵押等重大財(cái)務(wù)活動(dòng)的決策程序和實(shí)施執(zhí)行情況進(jìn)行監(jiān)督。 5、審核酒店財(cái)務(wù)報(bào)告，評(píng)價(jià)和報(bào)告其經(jīng)營(yíng)管理業(yè)績(jī)。與酒店總經(jīng)理一起，共同對(duì)財(cái)務(wù)報(bào)表和報(bào)告的質(zhì)量負(fù)責(zé)。 6、與酒店總經(jīng)理聯(lián)合審批規(guī)定限額范圍內(nèi)的公司經(jīng)營(yíng)性、融資性、投資性(對(duì)外、對(duì)外)支出;對(duì)酒店授權(quán)范圍內(nèi)的貸款擔(dān)保事項(xiàng)負(fù)責(zé)。 崗位要求 1、財(cái)務(wù)管理、會(huì)計(jì)、金融相關(guān)專業(yè)、大專及以上學(xué)歷 2、具有8年酒店行業(yè)財(cái)務(wù)工作經(jīng)驗(yàn)，2年以上財(cái)務(wù)經(jīng)理崗位工作經(jīng)驗(yàn)，星級(jí)酒店工作背景，國(guó)際聯(lián)號(hào)品牌酒店經(jīng)驗(yàn)優(yōu)先 3、通曉財(cái)務(wù)、會(huì)計(jì)、金融、稅務(wù)知識(shí)、掌握法律相關(guān)知識(shí)，具備基本計(jì)算機(jī)應(yīng)用知識(shí) 4、熟練運(yùn)用會(huì)計(jì)電算化，熟練使用涉及酒店財(cái)務(wù)軟件 5、具有一定的外部關(guān)系協(xié)調(diào)和統(tǒng)籌管理能力，良好的團(tuán)隊(duì)領(lǐng)導(dǎo)力、協(xié)作能力

1.Maintain and Manage the Daily Lobby Operations. 維護(hù)和管理大堂日常運(yùn)營(yíng)。 2.Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest. 進(jìn)行每日巡視以確保LQA在對(duì)客服務(wù)中被遵守和執(zhí)行。 3.Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests. 主動(dòng)關(guān)注并禮貌高效的處理客人的要求及投訴，需要時(shí)要向上一級(jí)主管匯報(bào)，并且確保及時(shí)跟進(jìn)。 4. Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests. 確保對(duì)所有忠實(shí)會(huì)員和貴賓都執(zhí)行其相關(guān)接待程序和標(biāo)準(zhǔn)。 5.Detailed hotel product knowledge, update with VIP arrivals & events within the hotel and the destination. 明晰酒店產(chǎn)品知識(shí)，確保貴賓及活動(dòng)信息的時(shí)效性和準(zhǔn)確性。 6. Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition. 工作期間保持在大堂區(qū)域巡視，主動(dòng)協(xié)助前臺(tái)和禮賓部的日常運(yùn)營(yíng)，并確保所有同事和運(yùn)營(yíng)設(shè)備的工作狀態(tài)良好。 7. Ensure cleanliness, atmosphere and appearance of lobby and related areas. 確保大堂及相關(guān)區(qū)域的清潔、氛圍和外觀符合品牌標(biāo)準(zhǔn)。 8.Check potential room revenue for any discrepancies and do necessary corrections. 檢查有可能產(chǎn)生的任何房費(fèi)差異，并跟進(jìn)解決。 9.To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and auctioned. 與上一個(gè)班次進(jìn)行完整而準(zhǔn)確的交接，以確保所有待跟進(jìn)事項(xiàng)都被記錄和解決。 10.To ensure that an accurate Service Center and Department guest logbook, providing a written log of the day’s guest related issues, is maintained to report to General Manager and Executive Team. 確?？倷C(jī)和部門日志的準(zhǔn)確性，將當(dāng)日發(fā)生的與客人相關(guān)的時(shí)間整理并記錄，并將值班經(jīng)理日志每日發(fā)送給總經(jīng)理和行政團(tuán)隊(duì)。 11. Adheres to promote the health & safety policies to ensure a safe work environment. ?Knowledgeable for all safety & emergency procedures, and act as key contact personnel of Emergency Response Team during certain situation. 堅(jiān)持并推行健康與安全政策，以確保安全的工作環(huán)境；熟悉掌握安全及緊急程序， 并在危機(jī)情況作為危機(jī)處置小組的主要聯(lián)絡(luò)人參與危機(jī)處理。 12. Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 確保由當(dāng)?shù)貓?zhí)法部門所要求的全部事項(xiàng)都被嚴(yán)格遵守并實(shí)行。 13.? Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays. 預(yù)知客人需求，收集客人喜好，并確保這些需求和喜好在客人入住期間會(huì)被一直滿足。 14.?Full utilization of all kinds of systems to embrace guest experience. 充分利用各類酒店管理系統(tǒng)和軟件以提高賓客體驗(yàn)。 15. Accuracy in link of reservations requirement to room allocation/guest needs. 根據(jù)預(yù)訂信息準(zhǔn)確地為客人安排房間及滿足合理需求。 16. Liaison between Front Office departments and rest of hotel effective for guest experience. 在前廳部與酒店其他部門之間有效的溝通來(lái)提高賓客體驗(yàn)。 17. Focuses on the stay experience for ALL members. 致力于提升雅高心悅界會(huì)員的入住體驗(yàn)。

The Outlet Supervisor is responsible for overseeing daily operations of the hotel's dining outlets, ensuring exceptional guest experiences through high-quality food & beverage service. This role leads service teams to maintain efficient operations while upholding the hotel's service standards and outlet goals. 餐飲主管全面負(fù)責(zé)酒店餐飲營(yíng)業(yè)點(diǎn)的日常運(yùn)營(yíng)管理工作，通過(guò)提供卓越的餐飲服務(wù)為客人創(chuàng)造難忘的用餐體驗(yàn)。該崗位需帶領(lǐng)服務(wù)團(tuán)隊(duì)保持高效運(yùn)營(yíng)，同時(shí)嚴(yán)格遵循酒店服務(wù)標(biāo)準(zhǔn)并達(dá)成營(yíng)業(yè)指標(biāo)。

【崗位職責(zé)】 1、負(fù)責(zé)工程部日常行政事務(wù)處理，包括文件整理、資料歸檔、會(huì)議記錄及部門內(nèi)部協(xié)調(diào)工作 2、協(xié)助工程部經(jīng)理制定工作計(jì)劃，跟進(jìn)項(xiàng)目進(jìn)度并及時(shí)匯報(bào) 3、管理工程部物資采購(gòu)申請(qǐng)、庫(kù)存盤點(diǎn)及設(shè)備臺(tái)賬維護(hù) 4、處理部門報(bào)銷單據(jù)審核、費(fèi)用統(tǒng)計(jì)及預(yù)算執(zhí)行情況跟蹤 5、協(xié)調(diào)工程部與其他部門的溝通對(duì)接，確保信息傳遞準(zhǔn)確及時(shí) 6、安排工程部人員值班表、考勤統(tǒng)計(jì)及加班記錄管理 7、負(fù)責(zé)工程部相關(guān)合同、協(xié)議的檔案管理及到期提醒 【崗位要求】 1、具備良好的中英文書面及口頭表達(dá)能力，能熟練使用Office辦公軟件 2、工作細(xì)致認(rèn)真，有較強(qiáng)的責(zé)任心和執(zhí)行力 3、具備基礎(chǔ)的數(shù)據(jù)統(tǒng)計(jì)和分析能力 4、能夠適應(yīng)快節(jié)奏工作環(huán)境，具備多任務(wù)處理能力 5、有行政文員或工程部門相關(guān)工作經(jīng)驗(yàn)者優(yōu)先 6、了解酒店工程設(shè)備基本知識(shí)者優(yōu)先考慮 7、具備良好的團(tuán)隊(duì)協(xié)作精神和溝通協(xié)調(diào)能力

工作職責(zé) 1、定期檢查、保養(yǎng)酒店的電氣系統(tǒng)、給排水系統(tǒng)、空調(diào)暖通系統(tǒng)、消防系統(tǒng)等，及時(shí)處理故障，確保正常運(yùn)轉(zhuǎn)； 2、接到客房、公共區(qū)域的維修需求時(shí)及時(shí)前往維修，保證客人居住體驗(yàn)和酒店服務(wù)不受影響； 3、按計(jì)劃對(duì)各類設(shè)備進(jìn)行巡檢，記錄運(yùn)行狀態(tài)和維修情況，建立設(shè)備檔案，為后續(xù)維護(hù)提供依據(jù)； 4、在突發(fā)設(shè)備故障或緊急情況時(shí)，快速響應(yīng)并采取措施解決，減少損失； 5、配合工程部制定節(jié)能方案，通過(guò)合理調(diào)控設(shè)備運(yùn)行，降低酒店能耗。 任職要求（滿足以下任一要求即可）： 1、工程相關(guān)專業(yè)； 2、已在酒店工程崗位實(shí)習(xí)滿半年及以上的應(yīng)屆生。

Maintain the Friendly and Efficient Service in Front Desk 保持友善和高效前臺(tái)服務(wù) ? ·???????? Co-ordinate all arrivals and departures, monitoring waiting times, always keeping every guest informed and ensuring that they are as comfortable as possible. Meet and greet VIP guests. 協(xié)調(diào)所有入住和離店的辦理，關(guān)注客人等房時(shí)間，保持客人被告知各種狀況并確保每一位客人盡可能的舒適和滿意。接待貴賓。 ·???????? Ensure LQA standards are implemented and delivered to every guest. 掌握LQA在對(duì)客服務(wù)中被遵守和執(zhí)行。 ·???????? Handles guest and Heartiest enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. 禮貌且高效地處理客人及心藝家的要求，遇到投訴或問(wèn)題，如不能馬上找到解決辦法，要向上級(jí)報(bào)告。 ·???????? Ensures the receptionist operate with suitable sales attitude, and that all Heartiests are aware of the Hotel’s facilities, services and focal selling points to professional present to guest at every appropriate opportunity. 確保前臺(tái)接待都有很好的銷售意識(shí)，并熟知酒店的設(shè)施、服務(wù)和賣點(diǎn)，并在合適的機(jī)會(huì)以專業(yè)的態(tài)度展現(xiàn)給任何一個(gè)潛在的客人。 ·???????? Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 掌握酒店產(chǎn)品知識(shí)，確保貴賓及活動(dòng)信息的時(shí)效性和準(zhǔn)確性。 ·???????? Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners. 參與團(tuán)隊(duì)接待，檢查并確保團(tuán)隊(duì)預(yù)訂的細(xì)節(jié)達(dá)到要求，并與會(huì)議/團(tuán)隊(duì)組織者保持聯(lián)系。 ·???????? Ensure that there is adequate Heartiest coverage at the Front Desk at all times; and be present at the Front Desk whenever possible. 確保前臺(tái)隨時(shí)都有充足的人手，并隨時(shí)在前臺(tái)處理所有對(duì)客事宜。 ·???????? Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Front Desk is continuously clean and tidy. 確保整個(gè)前廳部及其周邊區(qū)域，包括大堂、禮賓部和前臺(tái)區(qū)域，從始至終干凈整潔。 ·???????? Be fully competent in all reception and cashier duties, and cover all shifts if required. 完全勝任所有前臺(tái)接待職責(zé)；如需要，可以承擔(dān)所有班次的職責(zé)。 ·???????? Deal with room moves and other special guest requirements, maintain amicable and co-operative working relations with all other departments, and ensure seamless communication. 處理諸如換房等客人特殊訴求，與其他部門保持友好合作的工作關(guān)系，以確保溝通順暢。 ·???????? Follow up on cancellations and no shows and late charge when appropriate. 適時(shí)跟進(jìn)預(yù)訂取消、預(yù)訂未到及延時(shí)收款等相關(guān)事宜。 ·???????? Liaise with Concierge to ensure swift baggage dispatch and collection. 與禮賓部保持溝通以確保迅捷的行李送達(dá)和收取。 ·???????? Ensure enough supplies of all stationary items are in storage. 確保前臺(tái)各項(xiàng)文具備品充足。 ·???????? Ensure and maintain the PSB upload is accurately. 掌握和保持前臺(tái)外事傳輸?shù)恼_性。 ·???????? Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 保持嚴(yán)格遵守并實(shí)行由當(dāng)?shù)貓?zhí)法部門所要求的全部事項(xiàng)。 ·???????? Maintains information security standards compliance of Front Office at 100%. 確保所有信息安全標(biāo)準(zhǔn)都被百分之百的執(zhí)行。 ·???????? The Front Office Supervisor may be required to carry out other duties, directed by the Assistant Front Office Manager. 根據(jù)前廳部副經(jīng)理指導(dǎo)，前臺(tái)主管可能被要求執(zhí)行其他職責(zé)。 ·???????? The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，該部門有權(quán)更改或補(bǔ)充該職位描述。 ·???????? Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責(zé)和被指派的職責(zé)。 ? Provide Guests’ Experiences that Exceed Guests’ Expectations 為客人帶來(lái)超越期待的入住體驗(yàn) ? ·???????? Leads the Front Desk shift to personalize the guest arrival/departure experience. 帶領(lǐng)前臺(tái)每個(gè)班次為客人提供個(gè)性化的到店及離店體驗(yàn)。 ·???????? Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays. 預(yù)知客人需求，收集客人喜好，并確保這些需求和喜好在客人入住期間會(huì)被一直滿足。 ·???????? Full utilization of all kinds of systems to embrace guest experience. 充分利用各類酒店管理系統(tǒng)和軟件以提高賓客體驗(yàn)。 ·???????? Accuracy in link of reservations requirement to room allocation/guest needs. 根據(jù)預(yù)訂信息準(zhǔn)確地為客人安排房間及滿足合理需求。 ·???????? Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment. 尋求客人滿意度反饋，并根據(jù)我們的使命宣言和人才賦權(quán)的理念來(lái)解決問(wèn)題。 ·???????? Focuses on the stay experience for ALL members. 致力于提升雅高心悅界會(huì)員的入住體驗(yàn)。 ? Supervision of Front Desk Team 督導(dǎo)前臺(tái)團(tuán)隊(duì) ? ·???????? Supervise Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards. 督導(dǎo)前臺(tái)接待，協(xié)助其處理相關(guān)事宜，并確保所有任務(wù)都按照品牌標(biāo)準(zhǔn)完成。 ·???????? Responsible for guide and tracing the Front Desk team to complete daily up-selling and ALL member enrollment target. 負(fù)責(zé)引導(dǎo)和跟蹤前臺(tái)團(tuán)隊(duì)完成前臺(tái)房間銷售升級(jí)和雅高心悅界會(huì)員招募計(jì)劃的每日目標(biāo)。 ·???????? Implement all Front Desk Policies and Procedures are adhered. 執(zhí)行前臺(tái)各項(xiàng)政策與程序都被嚴(yán)格執(zhí)行。 ·???????? Conduct a handover at the end of each shift with relieving Heartiest, informing them of any special requirements or problems. 在每個(gè)班次結(jié)束之后都與同事進(jìn)行交接，確保其知曉任何特殊需求和問(wèn)題。 ·???????? To be responsible for identifying any training needs of Front Desk colleagues and communicating these to the Front Office Training Manager and Assistant Front Office Manager. 負(fù)責(zé)確認(rèn)前臺(tái)同事的培訓(xùn)需求，并將其轉(zhuǎn)述給部門培訓(xùn)師和前廳部副經(jīng)理。 ·???????? Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures. 執(zhí)行健康與安全政策，以確保安全的工作環(huán)境；同時(shí)確保所有同事都熟悉了解安全及緊急程序。 ·???????? Ensure all accounting procedures are adhered to throughout the department. 保證所有財(cái)務(wù)制度在部門內(nèi)被嚴(yán)格執(zhí)行。 ·???????? Liaison between Front Office departments and rest of hotel effective for guest experience. 在前廳部與酒店其他部門之間有效的溝通來(lái)提高賓客體驗(yàn)。 ·???????? Carry out disciplinary actions in line with hotel procedures. 按照酒店規(guī)章制度對(duì)不合適的行為采取相應(yīng)措施。 ? Involvement in Wider Job Function Actions/Relationships 進(jìn)一步拓展工作職能 ? ·???????? Initiate action to correct a hazardous situation and notify ERT of potential dangers. 在發(fā)現(xiàn)安全隱患時(shí)采取行動(dòng)并通知危機(jī)處置團(tuán)隊(duì)。 ·???????? Check the next day’s arrivals correspondence, confirming car- and restaurant-bookings. Ensure that all guest needs are dealt with satisfactory. 檢查次日到店情況，確認(rèn)車輛、用餐等預(yù)訂情況。確保所有客人需求都被滿意的處理。 ·???????? Guide and encourage the Front Desk Team to be improve the service attitude and efficient. 引導(dǎo)和激勵(lì)心藝家工作態(tài)度和效率。 ·???????? Attend any courses Management may deem beneficial. 參與任何管理層認(rèn)為有益于工作的培訓(xùn)。 ? Main Complexity/Critical Issues In The Job主要復(fù)雜/關(guān)鍵工作事項(xiàng) ? ·???????? Efficiency of check in/check out process, accuracy in retrieval of guest data and billing. 確保入住及離店手續(xù)的效率性，確?？腿诵畔⑴c賬目的準(zhǔn)確性。 ·???????? Management of the guest service experience / personalization. 確保個(gè)性化服務(wù)以提升客人體驗(yàn) ·???????? Ensure the credit card date safety & guest information data safety. 保證信用卡信息安全及客人信息安全。 ·???????? Ensures high standards of personal presentation & grooming. 確保始終都有高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。

崗位職責(zé)/職位描述 1、負(fù)責(zé)酒店項(xiàng)目的銷售工作，主要拓展及客戶開(kāi)發(fā)，完成酒店及個(gè)人業(yè)績(jī)指標(biāo)。 2、主要負(fù)責(zé)上海、北京、廣東、成都等發(fā)達(dá)地區(qū)的旅行社、及PCO拓展開(kāi)發(fā)工作。并根據(jù)外部環(huán)境可能對(duì)酒店銷售產(chǎn)生的因素，制定不同的銷售策略和方案。 3、樹(shù)立良好的品牌形象，利用整合的品牌資源，提升品牌力及影響力，促進(jìn)銷售任務(wù)的順利完成。 4、根據(jù)酒店的運(yùn)營(yíng)目標(biāo)，擴(kuò)大公司的信息渠道，擴(kuò)大項(xiàng)目在市場(chǎng)的占有率。積極通過(guò)各種渠道收集整理項(xiàng)目信息，安排項(xiàng)目信息整理，跟蹤項(xiàng)目、客戶回訪，挖掘潛在客戶資源。 ? 崗位要求 1、30歲以上，至少3年以上品牌酒店銷售經(jīng)驗(yàn)、擔(dān)任高端度假酒店項(xiàng)目銷售經(jīng)理級(jí)以上職務(wù)，掌握大量旅行社或會(huì)務(wù)等市場(chǎng)客戶資源以及具備相關(guān)工作經(jīng)歷。 2、對(duì)酒店及文旅行業(yè)領(lǐng)域的發(fā)展有深刻的理解；具有敏感的商業(yè)和市場(chǎng)意識(shí)，分析問(wèn)題及解決問(wèn)題能力強(qiáng)，具有優(yōu)秀的資源整合能力、業(yè)務(wù)推進(jìn)和銷售能力。