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我們正在尋找各部門實(shí)習(xí)生（禮賓、餐飲、賓客服務(wù)中心） 您的主要工作職責(zé)： 1、熟悉部門工作流程和規(guī)則； 2、積極聆聽解答客人的簡(jiǎn)單問詢； 3、配合部門內(nèi)外部的工作； 4、有意在酒店行業(yè)發(fā)展的營(yíng)業(yè)畢業(yè)生優(yōu)先/實(shí)習(xí)生； 5、可至少?gòu)?025年1月實(shí)習(xí)至2025年6月。

1. 注重合作，信任同事、上級(jí)、團(tuán)隊(duì)和其他部門的同事； 2. 良好的工作態(tài)度，對(duì)工作充滿激情、積極向上； 3. 在日常工作中樂于接受新觀點(diǎn)和做出必要的改變。

1.前臺(tái)實(shí)習(xí)生：服從前臺(tái)經(jīng)理的全面指示，完成前臺(tái)的日常工作，如酒店房間預(yù)訂、接待、 辦理入住和退房手續(xù)等，提供外匯業(yè)務(wù)以及協(xié)助處理客人的問詢等，確保所有流程按照朗廷 集團(tuán)標(biāo)準(zhǔn)，為客人提供滿意的服務(wù) Guest Service Agent（Trainee）：Under the general direction of the Front Desk Manager and complete the daily work of the front desk, such as hotel room reservation, reception, check-in andcheck-out procedures, etc., provide foreign exchange business and assist in handling customer inquiries, etc., to ensure that all processes are in accordance with the Langham group standards toprovide customers with satisfactory services 2.服務(wù)中心實(shí)習(xí)生：服從服務(wù)中心主管和經(jīng)理的全面指示，遵循朗廷酒店集團(tuán)的品牌標(biāo)準(zhǔn)， 正確提供優(yōu)質(zhì)的電話服務(wù)。提供最優(yōu)質(zhì)的行政酒廊服務(wù)。最大程度地提高業(yè)務(wù)水平并嚴(yán)格遵 守對(duì)客服務(wù)標(biāo)準(zhǔn)，最大程度的滿足貴賓客人的需求 The Langham Service Agent（Trainee）：Under the general direction of The Langham Service Manager & Supervisor, within the limits of established Langham Hotels Group brand standard and provide the excellent operator service. Maximize performance standards and to adhere to guest service standards in order to achieve the highest possible guest satisfaction 3.朗廷會(huì)實(shí)習(xí)生：服從朗廷會(huì)經(jīng)理和主管的全面指示，執(zhí)行和遵循朗廷酒店集團(tuán)的品牌標(biāo)準(zhǔn)， 提供優(yōu)質(zhì)的酒廊服務(wù)如接待、辦理入住和退房手續(xù)、服務(wù)客人用餐、商務(wù)服務(wù)以及協(xié)助處理 客人的問詢等。最大程度地提高業(yè)務(wù)水平并嚴(yán)格遵守對(duì)客服務(wù)標(biāo)準(zhǔn)，最大程度的滿足貴賓客 人的需求 The Langham Club Butler(Trainee）：Under the general direction of The Langham Club Manager & Supervisor, within the limits of established Langham Hotels Group brand standard and provide the excellent club service such as the reception, check in/out, F&B service, business service and assisting them with inquiries. Maximize performance standards and to adhere to guest service standards in order to achieve the highest possible guest satisfaction to current and future VIPs 4.禮賓實(shí)習(xí)生：配合禮賓團(tuán)隊(duì)完成出色服務(wù)，大門入口服務(wù)，歡迎，開車門，下行李和停車 指引;做好大堂服務(wù)，包括客人的指引，迎接客人，送別客人，提供叫車服務(wù);積極提供客人 感興趣的酒店服務(wù)信息;負(fù)責(zé)挑選，保管和分發(fā)客人的信件及行政信件，并做好無人接收證 件處理,完成準(zhǔn)確的訪客人員登記 Bell Attendant(Trainee)：Cooperate with the concierge team to deliver outstanding services, complete entrance services, including welcome greeting, door assistance, and baggage unloading and parking directions；Provide lobby service, including guest guidance, greeting and seeing off, taxi service；Provide efficient, accurate and complete baggage service, such as delivery, storage,Transfer；Provide information on hotel services of interest and recommend the hotel's outlets and complete accurate visitor registration

招聘崗位： 禮賓實(shí)習(xí)生 1. Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc . 熱情友好的問候客人，對(duì)客人的合理需求予以積極恰當(dāng)?shù)幕貞?yīng)。準(zhǔn)確提供各種信息如：酒店?duì)I業(yè)場(chǎng)所的營(yíng)業(yè)時(shí)間及VIP促銷計(jì)劃等。 2. Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions. 對(duì)自己權(quán)限范圍內(nèi)不能予以解決的問題和需求，及時(shí)反饋給相應(yīng)部門和人員予以解決。 3. Promptly answers the telephone and email inquires . inputs messages into the computer and advises other team members of special guest needs . retrieves messages and communicates the content to the guest . Retrieves mail , packages and facsimiles or other special items for customers as requested . 禮貌的接聽所有來電，及時(shí)恰當(dāng)?shù)膽?yīng)客人要求處理各種郵件、傳真及轉(zhuǎn)交物品。 4. Fields guest complaints , conducting thorough research to develop the most effective solutions and negotiate results . Listens and extends assistance in order to resolve problems such as price conflicts , insufficient heating or air conditioning , etc . Remains calm and alert especially during emergency situations and heavy hotel activity . Plans and implements detailed steps by using experienced judgment and discretion . 沉著冷靜的應(yīng)對(duì)和處理各類客人投訴，如：客人對(duì)價(jià)格不滿，空調(diào)或供暖系統(tǒng)的不足等。 5. Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest. 積極的工作，友好的為客人提供服務(wù)。 6. Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. 積極參加所需的各種培訓(xùn)，提高工作能力。 7.Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 致力于酒店工作，為酒店發(fā)展提供創(chuàng)造性的建議，為顧客和整個(gè)團(tuán)隊(duì)提供高品質(zhì)服務(wù)。 8. Takes an active role in the front desk team, ensuring effective communication and working as a team in order to reach goals and targets. 在前臺(tái)的團(tuán)隊(duì)中起到積極作用，有效的溝通，確保達(dá)到目標(biāo)。 9. Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 為顧客提供熱情周到的服務(wù)，有賓至如歸感。