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Primary Responsibilities主要職責(zé) Consistently offer professional, friendly and engaging service. Direct and lead the day to day Spa operation ensuring all standards are followed. Prepare annual budgets for all departments within the Spa; ensuring productivity and expense controls are followed to maximize revenue opportunities. Promote and sell customized Spa programs to conference groups and individuals. Work with Hotel\Regional Sales and Marketing departments. Maintain thorough knowledge of competitors; including location, product offering, pricing, promotion and sales techniques. Create and lead the implementation of 12-month marketing plan. Submit monthly report requirements; including business reports and treatment audits. Ensure team members are familiar with all areas of the Spa operation, including product knowledge and retail sales. Assist in the recruitment, development and training of all leaders and support talent. Follow all safety and sanitation policies. 始終如一地提供專(zhuān)業(yè)、友好和周到的服務(wù)。 統(tǒng)管和領(lǐng)導(dǎo)水療部門(mén)的日常運(yùn)營(yíng)，確保遵循所有標(biāo)準(zhǔn)。 準(zhǔn)備水療部各分支部門(mén)的年度預(yù)算；確保遵循生產(chǎn)力和開(kāi)支控制，增加收入機(jī)會(huì)。 向會(huì)議團(tuán)體和個(gè)人推介和銷(xiāo)售定制水療計(jì)劃。 與酒店\區(qū)域銷(xiāo)售與市場(chǎng)營(yíng)銷(xiāo)部門(mén)合作。 全面了解競(jìng)爭(zhēng)對(duì)手情況，包括位置、產(chǎn)品、定價(jià)、促銷(xiāo)和銷(xiāo)售技巧。 創(chuàng)建 12 個(gè)月市場(chǎng)營(yíng)銷(xiāo)計(jì)劃并領(lǐng)導(dǎo)計(jì)劃的實(shí)施。 提交月度報(bào)告要求，包括業(yè)務(wù)報(bào)告和理療檢查。 確保團(tuán)隊(duì)成員熟悉水療運(yùn)營(yíng)的所有領(lǐng)域，包括產(chǎn)品知識(shí)和零售銷(xiāo)售。 協(xié)助招聘、培養(yǎng)和培訓(xùn)所有領(lǐng)導(dǎo)人員和支持部門(mén)人才。 遵循所有安全和環(huán)境衛(wèi)生政策。 Knowledge and Experience知識(shí)和經(jīng)驗(yàn) Previous leadership experience within the Spa field required. University/College degree in a related discipline required. Computer literate in Microsoft Window applications required. Experience in the Hotel industry an asset. Experience and certification in one of the Spa disciplines of fitness or therapy preferred. Excellent communication and organizational skills. Strong inter personal and problem solving abilities. Highly responsible & reliable. Experience in a similar role in a luxury hotel with knowledge of the China market is required. 要求有在水療領(lǐng)域領(lǐng)導(dǎo)崗位上工作的經(jīng)驗(yàn)。 要求具有相關(guān)領(lǐng)域的本科/大專(zhuān)學(xué)歷。 要求能熟練操作計(jì)算機(jī)尤其是微軟應(yīng)用程序。 具有酒店行業(yè)工作經(jīng)驗(yàn)者優(yōu)先。 具有水療健身或理療課程證書(shū)和經(jīng)驗(yàn)者優(yōu)先。 出色的溝通和組織能力。 出色的人際交往和問(wèn)題處理能力。 高度負(fù)責(zé)和可靠。 在奢華酒店同等崗位經(jīng)歷熟悉中國(guó)市場(chǎng)。