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Primary Responsibilities主要職責(zé) To maintain a high guest service focus and?excellent rapport by approaching the job with the guests always in mind?and being proactive in a timely manner towards their needs and requests as?detailed in the Brand architecture section the Spirit of The Individuality?Program?handout. To have a positive?impact, taking personal responsibility and initiative to resolve issues,?always clearly communicating with both guests and colleagues. To be flexible,?responding quickly and positively to changing requirements including the?performance of any tasks requested. To ensure the opening and closing of the swimming pool procedures are carried out smoothly and efficiently. To contribute ideas and suggestions and?actively promote the services to enhance operational/environmental?procedures and facilities in the property.To meet, greet and bid farewell to all guest?with a warm, friendly and genuine smile. Ensures sufficient stock of items in swimming pool areas including towels, water, beverages, magazines, newspapers, and amenities. Be vigilant and responsible for the safety of all guests within the pool areas. To maintain the cleanliness of pool area, pick up any trash and place into the garbage bin. To ensure that all activities and job functions are performed in a safe environment using proper safety techniques. Check the water quality of the swimming pool regularly every day and record it. 根據(jù)品牌建設(shè)及精神所述，秉承以客為先的宗旨，主動及時關(guān)注意客人的需求。 向客人展示優(yōu)質(zhì)個性化服務(wù)。 具有積極的影響力，有責(zé)任心，主動解決問題，善于與客人及同事溝通。 工作中靈活變通，反應(yīng)敏捷，能果斷地根據(jù)具體情況而改變工作要求。 確保泳池的營業(yè)和關(guān)閉順利有效地進(jìn)行。 為部門的運作程序，改善環(huán)境設(shè)施等提供意見。 以熱情、友好和真誠的笑容來迎接、問候，歡送所有的客人。 確保所有泳池區(qū)域有充足的庫存物品，包括毛巾、水、飲料、雜志、報紙和便利設(shè)施。 隨時警惕和負(fù)責(zé)游泳池區(qū)域內(nèi)客人的人身安全。 保持游泳池區(qū)域干凈，將垃圾投放到垃圾桶內(nèi)。 運用正確安全的技術(shù)確保所有的活動及工作在安全的環(huán)境中進(jìn)行。 每日定時檢查泳池水質(zhì)并書面記錄。 Knowledge and Experience知識和經(jīng)驗 At least 1-year experience in 5-star international hotel, be comfortable communicating with others. Ability to operates the swim pool equipment, Ability to work under pressure and deal with stressful situations during busy period. Must have the national occupational qualification certification swimming life-saving certificat. 至少一年國際五星級酒店工作經(jīng)驗，擁有很好的溝通能力。 熟練掌握使用泳池設(shè)備，面對大量工作時，能承受工作壓力，能處理緊急情況。 必須持有國家職業(yè)資格認(rèn)證的游泳救生證。

Primary Responsibilities主要職責(zé) Consistently offer professional, friendly and engaging service. Direct and lead the day to day Spa operation ensuring all standards are followed. Prepare annual budgets for all departments within the Spa; ensuring productivity and expense controls are followed to maximize revenue opportunities. Promote and sell customized Spa programs to conference groups and individuals. Work with Hotel\Regional Sales and Marketing departments. Maintain thorough knowledge of competitors; including location, product offering, pricing, promotion and sales techniques. Create and lead the implementation of 12-month marketing plan. Submit monthly report requirements; including business reports and treatment audits. Ensure team members are familiar with all areas of the Spa operation, including product knowledge and retail sales. Assist in the recruitment, development and training of all leaders and support talent. Follow all safety and sanitation policies. 始終如一地提供專業(yè)、友好和周到的服務(wù)。 統(tǒng)管和領(lǐng)導(dǎo)水療部門的日常運營，確保遵循所有標(biāo)準(zhǔn)。 準(zhǔn)備水療部各分支部門的年度預(yù)算；確保遵循生產(chǎn)力和開支控制，增加收入機會。 向會議團(tuán)體和個人推介和銷售定制水療計劃。 與酒店\區(qū)域銷售與市場營銷部門合作。 全面了解競爭對手情況，包括位置、產(chǎn)品、定價、促銷和銷售技巧。 創(chuàng)建 12 個月市場營銷計劃并領(lǐng)導(dǎo)計劃的實施。 提交月度報告要求，包括業(yè)務(wù)報告和理療檢查。 確保團(tuán)隊成員熟悉水療運營的所有領(lǐng)域，包括產(chǎn)品知識和零售銷售。 協(xié)助招聘、培養(yǎng)和培訓(xùn)所有領(lǐng)導(dǎo)人員和支持部門人才。 遵循所有安全和環(huán)境衛(wèi)生政策。 Knowledge and Experience知識和經(jīng)驗 Previous leadership experience within the Spa field required. University/College degree in a related discipline required. Computer literate in Microsoft Window applications required. Experience in the Hotel industry an asset. Experience and certification in one of the Spa disciplines of fitness or therapy preferred. Excellent communication and organizational skills. Strong inter personal and problem solving abilities. Highly responsible & reliable. Experience in a similar role in a luxury hotel with knowledge of the China market is required. 要求有在水療領(lǐng)域領(lǐng)導(dǎo)崗位上工作的經(jīng)驗。 要求具有相關(guān)領(lǐng)域的本科/大專學(xué)歷。 要求能熟練操作計算機尤其是微軟應(yīng)用程序。 具有酒店行業(yè)工作經(jīng)驗者優(yōu)先。 具有水療健身或理療課程證書和經(jīng)驗者優(yōu)先。 出色的溝通和組織能力。 出色的人際交往和問題處理能力。 高度負(fù)責(zé)和可靠。 在奢華酒店同等崗位經(jīng)歷熟悉中國市場。