工作職責(zé)
Assist in managing all aspects of the front office areas which mayinclude but is not limited to guest registration, bell services, conciergeservices, business center, telephone services, and guest reservations to ensureguest satisfaction and maximize hotel profitability.? Adhere to all brand standards and deskmerchandising.? Serve as Front OfficeManager in his/her absence.
協(xié)助管理前廳各方面工作，包括但不限于注冊(cè)客人，行李服務(wù)，禮賓服務(wù)，商務(wù)中心，電話服務(wù)，客人預(yù)訂來(lái)確?？腿说臐M意度，使酒店利潤(rùn)最大化。遵守品牌規(guī)范。在前廳部經(jīng)理缺席時(shí)代理其職位。
Assists the Front OfficeManager in all aspects of their duties.協(xié)助前廳部經(jīng)理的各方面工作。
Assist Front Office Manager inexecution of the management of staff.?協(xié)助前廳部經(jīng)理管理員工。
Monitor Front Office personnelto ensure guests receive prompt, cordial attention and personal recognition.?監(jiān)督前廳部員工，以確保來(lái)賓被及時(shí)的禮貌接待并得到充分的注意和重視。
?Monitor Front Office andparticularly Guest Relations personnel, to ensure IHG Rewards Club, knownrepeat guests and other VIPs receive special attention and recognition.
監(jiān)督前廳部，特別是客戶關(guān)系人員，以確保IHG優(yōu)悅會(huì)會(huì)員、?？秃推渌F賓得到特別關(guān)照和尊重。
Control the availability ofrooms, rooms types, accuracy of room count and rate categories.
管理房間空余情況、房間類(lèi)型、房間出租率和價(jià)格類(lèi)型的準(zhǔn)確性等。
Maximize occupancy, revenue andaverage rate while maintaining high service standards.
在保持服務(wù)的高標(biāo)準(zhǔn)的同時(shí)將入住率、收益和平均價(jià)格最大化。
Turn away guests if occupanciesdeem it necessary ensuring no good-will is lost.
如無(wú)房則婉拒來(lái)客，以免喪失信譽(yù)。
Liaise closely with ExecutiveHousekeeper to ensure special guest needs, amenities and other room relatedrequests are met.
與行政管家緊密聯(lián)系，以確?？腿说奶厥庑枰?、關(guān)于各類(lèi)用品的需要和其它與客房相關(guān)的需要得到滿足。
Be aware of credit policies andprocedures and liaise closely with Finance Department to ensure that creditprocedures are properly carried out.
掌握信用政策和程序，并與財(cái)務(wù)部密切聯(lián)系，以確保信用程序的完全執(zhí)行。
Know system recovery procedures.掌握系統(tǒng)復(fù)原程序。
Interpret computer reports.分析電腦報(bào)告。
Compile statistics for frontoffice and provide reports relating to that area.
為前廳部整編統(tǒng)計(jì)數(shù)字并提供與之相關(guān)的報(bào)告。
Continually check the accuracyof room count.不斷檢查房間出租率的情況。
Approve upgrades and specialamenities in absence of manager.
批準(zhǔn)房間的免費(fèi)升級(jí)及特殊設(shè)備的使用。
Maintain inter-departmentalrelationships to ensure seamless customer service.
保持各部門(mén)之間的關(guān)系以確保對(duì)客服務(wù)暢通。
Inspect frequently forcleanliness and orderliness, the lobby, reception and cashier’s desk and, on arandom basis, VIP rooms prior to arrival.
經(jīng)常到大廳、接待處和收銀臺(tái)檢查其整潔情況，并在貴賓到來(lái)前對(duì)貴賓房進(jìn)行抽查。
Assist in the preparation ofefficient work schedule for Front Office Staff, arranging holidays andvacation, taking into consideration project occupancy and forecasts and anylarge group movements, especially those with early or late arrivals ordepartures.
在考慮項(xiàng)目入住情況和預(yù)測(cè)以及大規(guī)模的團(tuán)組活動(dòng)，特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下，為前廳部員工準(zhǔn)備高效的工作計(jì)劃，安排節(jié)日和假日。
Maintain appropriate standardsof conduct, dress, hygiene, uniforms, appearance and posture of departmentalemployees.保持部門(mén)員工的行為、裝束、衛(wèi)生、制服穿著、外表和儀態(tài)標(biāo)準(zhǔn)。
Provide input for Front OfficeDepartmental Meetings and deputizes in cases of absence.
參加前廳部部門(mén)會(huì)議并在缺席的情況下負(fù)責(zé)代理。
Promote Inter-hotel sales andin house facilities.促進(jìn)店際銷(xiāo)售及完善內(nèi)部設(shè)施。
Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget.與上級(jí)領(lǐng)導(dǎo)和財(cái)務(wù)總監(jiān)一起編制和管理部門(mén)預(yù)算。
崗位要求
Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
Good writing skills.具有良好寫(xiě)作技能。
Proficient in the use ofMicrosoft Office and Front Office System.
熟練使用微軟辦公軟件和前臺(tái)系統(tǒng)。
Problem solving, reasoning,motivating, organizational and training abilities.
具有解決問(wèn)題，推理，號(hào)召，組織和培訓(xùn)能力。
Strong Leadership skills inmanaging teams.在管理隊(duì)伍中有具很強(qiáng)的領(lǐng)導(dǎo)技能。
Ability to manage complexrelationships.管理復(fù)雜關(guān)系的能力。
College’s degree in HotelAdministration, Business Administration or equivalent.
具有酒店行政管理，商業(yè)管理或相關(guān)的大專(zhuān)學(xué)歷。
5years of guest service /hotel experience with 3 year in a management capacity, or an equivalentcombination of education and experience.?
擁有5年酒店賓客服務(wù)工作經(jīng)驗(yàn)，包括3年管理經(jīng)驗(yàn)，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗(yàn)結(jié)合的背景。
