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崗位職責(zé) Job Responsibilities 營運(yùn)總監(jiān)將協(xié)助酒店總經(jīng)理領(lǐng)導(dǎo)酒店運(yùn)營并管理前廳部、客房部、餐飲部、廚房部、工程部及安保部整體運(yùn)營工作，提高財(cái)務(wù)回報(bào)，促進(jìn)員工發(fā)展，打造并維護(hù)難忘的賓客體驗(yàn)，執(zhí)行品牌標(biāo)準(zhǔn)，提升酒店和品牌在當(dāng)?shù)氐闹取?您需要在總經(jīng)理缺席時代為行使其職責(zé)。 The Director of Operations? will collaborate with the General Manager to oversee hotel operations, managing the Front Office, Housekeeping, Food & Beverage, Kitchen, Engineering, and Security Departments. Key responsibilities include boosting financial performance, fostering employee growth, crafting memorable guest experiences, enforcing brand standards, and elevating the hotel's local reputation. In the General Manager's absence, the director will assume full operational authority 您的日常工作： Daily Responsibilities 員工團(tuán)隊(duì)? Employee team 指導(dǎo)日常行動，計(jì)劃和分配工作，確保您始終擁有人數(shù)適合的員工團(tuán)隊(duì)??? Guide daily operations, plan and allocate work to ensure you always have the right number of staff on your team 通過輔導(dǎo)和提供反饋培養(yǎng)團(tuán)隊(duì)并提高績效，為員工制定績效和發(fā)展目標(biāo)，表彰表現(xiàn)優(yōu)異的員工? Develop teams and improve performance through coaching and feedback, set performance and development goals for employees, and recognize outstanding performers 為員工提供培訓(xùn)，確保他們的服務(wù)符合相關(guān)規(guī)定和我們期望的標(biāo)準(zhǔn)，并擁有高效工作所需的工具? Provide staff with training to ensure their services comply with relevant regulations and the standards we expect, and have the tools they need to work efficiently 需要時推薦或發(fā)起人力資源相關(guān)行動?? Recommend or initiate human resources related actions when needed 通過與其它輪值同事及部門管理人員的日常溝通和協(xié)作，促進(jìn)團(tuán)隊(duì)合作、提高服務(wù)質(zhì)量； Promote team work and improve service quality through daily communication and collaboration with other rotating colleagues and department managers; 賓客體驗(yàn) Guest experience 與賓客和外界人士互動，包括已有客戶及潛在客戶、政府官員、旅游業(yè)代表、供應(yīng)商、競爭對手以及當(dāng)?shù)厣鐓^(qū)成員? Interact with guests and outsiders, including existing and potential customers, government officials, tourism representatives, suppliers, competitors and members of the local community 確保酒店通過出色的賓客服務(wù)和設(shè)施，達(dá)到最高水平的賓客滿意度； To ensure that the hotel achieves the highest level of guest satisfaction through excellent guest service and facilities; 負(fù)責(zé)業(yè)務(wù) Be in charge of the business 確保酒店賓客、員工和酒店資產(chǎn)的安全，遵守酒店或業(yè)主的政策與規(guī)程以及相應(yīng)法規(guī)要求? Ensure the safety of hotel guests, employees and hotel assets in compliance with hotel or owner policies and procedures and applicable regulatory requirements 擔(dān)任公關(guān)代表，提升酒店和品牌在本地的知名度 Served as a public relations representative to enhance the visibility of the hotel and brand in the local area 鼓勵團(tuán)隊(duì)成員參與社區(qū)組織與活動，開發(fā)本地業(yè)務(wù)? Encourage team members to participate in community organizations and activities to develop local businesses 開發(fā)并執(zhí)行各種行動計(jì)劃，提高環(huán)保意識，逐步減少酒店排碳量? Develop and implement various action plans to raise environmental awareness and gradually reduce the carbon emissions of hotels 完成其它分配的任務(wù)。有時可能要充當(dāng)值班經(jīng)理的角色； Complete other assigned tasks. Sometimes may have to act as a duty manager; 財(cái)務(wù)回報(bào) Financial rewards 協(xié)助總經(jīng)理制定、執(zhí)行、監(jiān)管酒店的各項(xiàng)財(cái)務(wù)與運(yùn)營計(jì)劃，確保獲得最佳賓客滿意度，并提升銷售潛力和盈利能力? Assist the general manager in the development, execution and supervision of the hotel's financial and operational plans to ensure maximum guest satisfaction and enhance sales potential and profitability 提出資產(chǎn)改良建議，優(yōu)化酒店與公司資產(chǎn)，提升品牌忠誠度。 Put forward suggestions on asset improvement to optimize hotel and company assets and enhance brand loyalty. 我們對您的要求： Job Requirements 具有酒店管理或工商管理學(xué)士學(xué)位及更高教育水平或同等學(xué)歷； Bachelor's degree in hotel management or business administration or higher education level or equivalent; 3年高級運(yùn)營崗位的綜合管理經(jīng)驗(yàn)，或之前擔(dān)任過總經(jīng)理職位，或教育背景加工作經(jīng)驗(yàn)達(dá)到同等水平； At least 3 years comprehensive management experience in senior operational position, or previous general manager position, or education background and work experience to the same level; 根據(jù)酒店規(guī)模與業(yè)務(wù)復(fù)雜程度的不同，所需的工作經(jīng)驗(yàn)類別與年限等可能略有不同； Depending on the size of the hotel and the complexity of the business, the required work experience category and years may vary slightly; 普通話及英語流利； Fluent in Mandarin and English; 同時精通其他語言者優(yōu)先。 Proficiency in other languages is preferred.