job overview職位概述
·????????Responsiblefor the operational efficiency of all front office areas during shift and theservice delivery of those areas.? Providetimely and professional check-in/check-out services in accordance withestablished scripting and standards.
·????????負責管理所有前廳單位的運營效率和服務工作。根據(jù)設定的說明和標準提供及時和專業(yè)的入住和退房服務。
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At Holiday Inn we want our guests to relax and bethemselves which means we need you to:
·???? Be youby being natural, professional and personable in the way you are with people
·???? Getready by taking notice and using your knowledge so that you are prepared foranything
·???? Showyou care by being thoughtful in the way you welcome and connect with guests
·???? Takeaction by showing initiative, taking ownership and going the extra mile
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在假日酒店?，我們希望賓客能盡情放松、做回自己，這意味著我們的團隊成員要做到：
·????展現(xiàn)真我：在與他人接觸時真實自然、形象專業(yè)、積極樂觀
·????時刻準備：注意觀察周圍的事物，運用自己的知識，做好應對任何事情的準備
·????體現(xiàn)關愛：對賓客關切周到、熱誠歡迎并與他們心意相通
·????積極行動：積極主動、盡職盡責并且要多做一步
Duties and Responsibilities工作職責
·????????Conducts shift briefings to ensure hotel activitiesand operational requirements are known
·????????進行有效的交接班簡報工作，以明確酒店活動和運營要求
·????????Supervise front office operations during assignedshift including:
·????????在當班期間監(jiān)督前廳部運營情況，包括：
o?????Maintenance of guest information
維護客戶信息
o?????Maintenance of information about local events
o?????維護當?shù)鼗顒拥男畔?o?????Compile occupancy statistics
o?????統(tǒng)計入住情況
o?????Supervise the use of he public address system
o?????監(jiān)督公共廣播系統(tǒng)的使用
o?????Supervise group bookings
o?????監(jiān)督團組預訂情況
o?????Assisting with serious complaints
o?????協(xié)助解決嚴重投訴問題
·????????Supervise cashiering activities during shiftincluding:
·????????在當班期間監(jiān)督收銀活動，包括：
o?????Cash handling and banking procedure
o?????現(xiàn)金處理和銀行業(yè)務程序
o?????Dealing with irregular payments
o?????處理非法支付情況
o?????Instructing staff in credit policies and facilities
o?????就信用政策和設備對員工進行指導
o?????Instructing staff in cash security procedures
o?????就現(xiàn)金安全程序對員工進行指導
o?????Carry out debtor control
o?????實施應收帳款控制
o?????Prepare reports
o?????準備財務報告
o?????Supervise the cashiering system
o?????對收銀系統(tǒng)實施監(jiān)管
·????????Works with Superior and Human Resources on manpowerplanning and management needs
·????????與上級領導和人力資源部一起進行人力規(guī)劃和管理需求。
·????????Works with Superior and Director of Finance in thepreparation and management of the Department’s budget.
·????????與上級領導和財務總監(jiān)一起編制和管理部門預算。
QUALIFICATIONS AND REQUIREMENTS任職要求
Required Skills –
技能要求
·???????????Communication skills are utilized a significantamount of time when interacting with others; demonstrated ability to interactwith customers, employees and third parties that reflects highly on the hotel,the brand and the Company.
·???????????擁有在與他人交往時大多數(shù)時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
·???????????Proficient in the use of Microsoft Office and FrontOffice System
·???????????熟練使用微軟辦公軟件和前臺系統(tǒng)
·???????????Problem solving and organizational abilities
·???????????具有解決問題和組織能力
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Qualifications –
學歷
·????????Diploma or Vocational Certificate in HotelAdministration, Hotel Management or equivalent
·????????具有酒店行政管理，酒店管理或相關的大專學歷或專業(yè)證書。
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Experience –
經(jīng)驗
·????????1 years experience in front office / guest servicesor related discipline including supervisory experience, or an equivalentcombination of education and experience.?
·????????擁有1年前廳或賓客服務工作經(jīng)驗，包括管理經(jīng)驗，或與此相當?shù)慕逃拖嚓P工作經(jīng)驗結合的背景。
