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JOB SUMMARY ·????????To represent the hotel in the designatedmarket to achieve banquet and conference revenue targets set by the superior. 在指定的市場代表酒店，實現(xiàn)上級設定的宴會和會議收入目標。 ·????????Acquire the necessary knowledge, skills and/or abilities. In orderto complete the task successfully, the incumbent will have considerable workingability to carry out every task skillfully. Exclude personal requirements thatpose a direct threat or significant risk to the health and safety of oneself,other employees or guests. 掌握必備的知識，技能和/或能力。為了成功的完成任務，任職者將具備相當?shù)墓ぷ髂芰σ允炀毜剡M行每一項工作。排除有直接威脅或重大冒險以至于影響自己、其他員工或客人健康和安全的個人要求。 CANDIDATEPROFILE? Education andExperience ·????????High school graduation. 高中畢業(yè) ·????????Ability to communicate and understandguests and hotel staff effectively in English. 用英語與客人和酒店工作人員有效溝通、理解的能力。? ·????????Familiar with sales/marketing tools. 熟悉銷售/營銷工具。 ·????????3 years or above experience as a salesmanager, preferably in a 5 star hotel. 3年及以上作為銷售經(jīng)理的經(jīng)驗，最好曾在5星級酒店任職。 ·????????Excellent computer skills 熟練使用計算機 CORE WORK ACTIVITIES 1.???????Operational 基本職責 1.1???? Ability to focus, organize and follow up. 有抓重點、組織工作和跟進的能力。 1.2???? Ability to actively promote good relationships with guestsand staff. 積極促進與客人及員工的良好關系的能力。 1.3????????? Be able to regulate even underpressure. 即使承受壓力，也要有監(jiān)管的能力。 1.4????????? Ensure the security andconfidentiality of hotel and guest information and data. 確保酒店和客人的信息及數(shù)據(jù)的安全和保密。 1.5???????? Ability to implement hotel qualityprocedures, etc 有能力執(zhí)行酒店的質(zhì)量程序等 1.6????????? Ability to work independently withoutdirect supervision or a cohesive team. 在沒有直接監(jiān)督或具有凝聚力的團隊的情況下有獨立工作的能力。 1.7??????? Think clearly, have the ability toanalyze, solve problems and make accurate judgment.? 思路清晰，具有分析、解決問題，作出準確的判斷的能力。 1.8????????? The ability to obtain information andinput it into a computer. 有能力獲取信息，并能輸入計算機。 1.9?????????Remain calm and courteous indifficult situations. 在艱難的情況下能保持冷靜和以禮相待。 1.10??????? Able to work long hours, 5-6 days aweek 能長時間工作，每周5-6天 1.11????Received training in customer relationship 曾接受過對客關系方面的訓練。 1.12????? Creativity 有創(chuàng)意 2.???????Basic Working Responsibilities 基本職責 2.1??? Service knowledge, function and operatingtime. 服務知識，功能和運營時間。 2.2??? Fully understands and complies with allhotel and departmental policies and procedures. 完全了解并遵守所有酒店和部門的政策和程序。 2.3??? Master the skills of using and accessing allthe functions of a computer 掌握使用和訪問計算機的所有功能的技能。 2.4??? Store necessary materials and worksupplies, keep bookshelves in office area clean and tidy. 儲存必要的資料和工作用品，保持辦公區(qū)書架整潔。 2.5??? Deal with all kinds of consultationaccording to department procedure 根據(jù)部門流程處理各類咨詢。 2.6??? Ensure customer satisfaction according toguest complaint handling procedures. 根據(jù)處理客人投訴程序，確保使客戶滿意。 2.7??? Promote good relationship with guests andstaff 促進與客人和員工的良好關系。 2.8??? Maintain the knowledge level andcompetitiveness of Ritz-Carlton products 保持麗思卡爾頓產(chǎn)品知識水平和競爭力。 2.9??? Maintain good relationship with peers andcompetitors; Promote the Ritz-Carlton from time to time. 與同行及競爭者保持良好的關系;隨時宣傳麗思卡爾頓酒店。 2.10?? Design and implement the marketing workplan; Keep the database up-to-date. 設計和執(zhí)行市場工作計劃;保持更新資料庫。 2.11?? Continuously expand the market andcustomers. Go out to visit clients and handle all inquiries. 不斷拓展市場和客戶。外出拜訪客戶，處理所有咨詢。 2.12?? Use the proper Ritz-Carlton telephoneetiquette to answer incoming calls in a pleasant voice tone, call must be answered within tworings. 使用正確的麗思卡爾頓酒店的電話禮儀，以愉快語音語調(diào)接聽來電，來電響鈴兩聲之內(nèi)必須接聽。 2.13?? Anticipate and respond to all customer needsin a timely manner and fulfill customer commitments no matter how busy or when. 及時預測和回應所有客戶的需求，無論多忙或什么時間都應完成對客戶的承諾。 2.14?? Follow incoming guests to ensure continuousgood service. 跟進入店客人，以確?？腿双@得持續(xù)良好的服務。 2.15?? Sales travel planning and preparation, andfollow up in time. 銷售旅行的計劃和準備工作，以及后續(xù)的及時跟進。 2.16?? Keep "SMART" working mode 保持“SMART”工作模式 2.17?? Attenddepartmental meetings 參加部門會議 2.18?? Successfulcompletion of the training/certification process for this position 圓滿完成培訓/這個職位認證程序 2.19?? Provideand reply documents and materials to clients and departments in time, and finish the copywriting work in time 給客戶和各部門及時提供和回復文件、資料，及時完成本職文案工作 2.20?? Followup the implementation of department plan 跟進部門計劃的執(zhí)行 2.21?? Evaluate the performance of the departmentstaff in a timely manner 對本部門員工及時予以業(yè)績評估。 2.22?? Maintaingood working relationship with international sales office 與國際銷售辦事處保持良好工作關系 2.23?? Ensuresfinancial profitability of the hotel by monitoring all bookings. 通過監(jiān)督所有預定以確保酒店的財政盈利。