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崗位職責(zé) 1.熟悉大堂吧日常工作內(nèi)容，做好衛(wèi)生清潔及備品準(zhǔn)備工作。 2.掌握酒單知識(shí)能夠?yàn)橘e客提供規(guī)范化，標(biāo)準(zhǔn)化的服務(wù)。 3.愛護(hù)大堂吧的設(shè)施設(shè)備，出現(xiàn)隱患及時(shí)上報(bào)。 4.檢查交接大堂吧服務(wù)用品，做好每月盤點(diǎn)工作。 5.培訓(xùn)團(tuán)隊(duì)員工并安排工作。 6.認(rèn)真完成上級(jí)交辦的工作任務(wù)。 崗位要求 1.態(tài)度端正，踏實(shí)肯干。 2.具有基礎(chǔ)的英文溝通能力。 3.能夠熱情待客，按標(biāo)準(zhǔn)服務(wù)客人，反應(yīng)靈活。

崗位職責(zé)： 1、具備指定餐廳的食品/酒水/服務(wù)/制作的全面知識(shí)； 2、確保向同事解說(shuō)酒店及集團(tuán)政策，并嚴(yán)格貫徹落實(shí)； 3、采取必要的防范措施，注重酒店的安全和衛(wèi)生標(biāo)準(zhǔn)； 4、檢查同事儀容儀表，確保個(gè)人儀表和行為符合酒店標(biāo)準(zhǔn)； 5、為客人提供服務(wù)之前，實(shí)現(xiàn)檢查質(zhì)量/外觀/食品溫度/酒水/服務(wù)等的情況； 6、服務(wù)之前或之后，檢查部門的清潔情況； 7、協(xié)助餐飲部經(jīng)理領(lǐng)導(dǎo)并確保指定餐廳的順利運(yùn)作； 8、確保與其他相關(guān)部門及工作人員的流暢交流和合作。 崗位要求： 1、大專以上學(xué)歷或同等學(xué)歷，有一定英語(yǔ)基礎(chǔ)； 2、有一定的組織和管理能力，具有熟練的餐飲服務(wù)技能； 3、熱愛本職工作，具備良好的服務(wù)意識(shí)和團(tuán)隊(duì)合作精神； 4、形象好，氣質(zhì)佳，能承受一定工作壓力并適應(yīng)倒班工作。

1、Attend andconduct departmental, and Interdepartmental meetings 準(zhǔn)時(shí)出席各種會(huì)議。 2、Conduct daily premeal meeting with Dinning Room associates to keep them informed of updates, newdirections, policies and procedures and daily menu items 參加本部門組織召開的餐前會(huì)議，學(xué)習(xí)傳達(dá)信息。 3、DevelopCommunication/ Administration Systems and Procedure 建立溝通/管理系統(tǒng)和程序。 4、Develop,implement and monitor hotel communication systems and procedures 建立，實(shí)施和監(jiān)督酒店溝通系統(tǒng)和程序。 5、Developappropriate administrative policies and procedures in accordance with hotelgoals and guidelines 配合酒店目標(biāo)和方針建立合適的管理政策和程序。 6、Manage WorkingRelationships 管理工作關(guān)系。 7、Prepare andconduct meeting and group presentations to keep staff/ management/ otherparties informed of hotel operations and other relevant issues 準(zhǔn)備和主持會(huì)議或小組展示向員工/管理者/其它組織通告酒店運(yùn)作和其它方面的情況。 8、Plan team systemsand structures 安排工作小組的體系和結(jié)構(gòu) 9、Set team goals inconsultation with team members according to hotel/ department goals, policiesand practices 根據(jù)酒店/部門目標(biāo)、政策和實(shí)際情況與工作小組成員一起制定小組目標(biāo)。 10、Manage crosscultural communication 管理跨文化交流。 11、Maintain andImplement Effective Interpersonal Skills 維持和實(shí)施有效的人際交流技巧。 12、Maintain personalpresentation to hotel and Wanda Sofitel standards 使個(gè)人表現(xiàn)達(dá)到酒店和萬(wàn)達(dá)索菲特酒店標(biāo)準(zhǔn)。 13、Demonstrateprofessional attitude and behavior at all times 隨時(shí)表現(xiàn)出職業(yè)態(tài)度和行為。 14、Analyze, evaluateand improve your personal performance on a continual basis 以不斷提高的標(biāo)準(zhǔn)分析、衡量、改善你的個(gè)人表現(xiàn)

Primary Responsibilities 主要職責(zé)： ·Ensure that inquiries and requests are correctly faced with courtesy and efficiency at all times. ·Perform check-in, check-out or room change procedures. ·Exchange foreign exchange currency or travelers’ cheque following the daily rate and hotel regulation. ·Be aware of the complete range of services and facilities which are offer at the hotel. ·Check the daily arrival list and ensure that the rooms are correctly assign following guest status or/and preference in coordination with the Guest Relation Officer. ·“Be Magnifique” by doing everything possible to ensure that the guest have a positive impression of the hotel at any time. ·確保禮貌高效的處理客人咨詢或需求； ·執(zhí)行入住，退房和換房程序； ·根據(jù)酒店規(guī)定和當(dāng)日匯率換外幣或旅行支票； ·熟知酒店的服務(wù)設(shè)施； ·查詢每日預(yù)抵明細(xì)，與賓客關(guān)系主任合作確保根據(jù)客人狀態(tài)和喜好合理分房； ·隨時(shí)提供美輪美奐的服務(wù)，確?？腿穗S時(shí)對(duì)酒店有積極印象。 Knowledge and Experience 知識(shí)和經(jīng)驗(yàn)： ·Have a good professional image and temperament, and understand the basic reception etiquette; ·Fluent Mandarin, strong language expression ability, good at communication, affinity and strong sense of confidentiality; ·Familiar with administrative and office management related workflow, good communication, coordination and organization skills; ·Familiar with office automation equipment and office software; ·Good teamwork ability, high sense of responsibility, proactive. ·有良好的職業(yè)形象和氣質(zhì)，懂得基本的前臺(tái)接待禮儀； ·普通話標(biāo)準(zhǔn)流利，語(yǔ)言表達(dá)能力強(qiáng)，善于溝通，有親和力，較強(qiáng)的保密意識(shí)； ·熟悉行政、辦公室管理相關(guān)工作流程，良好的溝通、協(xié)調(diào)和組織能力； ·熟練使用辦公自動(dòng)化設(shè)備及辦公軟件； ·良好的團(tuán)隊(duì)合作能力，具有高度的責(zé)任心，工作積極主動(dòng)。

【職位描述】 ·To make that the specialized food are its origin and in quality. ·Test and develop new dish and items ·Ensures correct hygienic procedures, checks and controls refrigerators to ensure proper food turnovers and cleanliness. ·Spot checks before service hours and thereafter in regular intervals in all food producing outlets and buffets and gives immediate attention in case of any discrepancies. ·Co-ordinates food orders from Storeroom and direct market and makes constant spot-check on their quality, gives special attention to all imported products. ·確定食物的產(chǎn)地和質(zhì)量。 ·嘗試和開發(fā)新菜式和新的原材料。 ·保證正確的衛(wèi)生操作流程，檢查并控制冷庫(kù)以保證食物周轉(zhuǎn)和清潔。 ·在提供服務(wù)之前以及出菜之后進(jìn)行檢查，如發(fā)現(xiàn)問(wèn)題及時(shí)解決。 ·協(xié)調(diào)并檢查庫(kù)存食品和采購(gòu)食品的質(zhì)量，對(duì)于所有進(jìn)口產(chǎn)品的質(zhì)量給予特別關(guān)注。 【任職要求】 ·Proficient in cooking knowledge and cooking technology, and understand cooking culture and relevant folk knowledge. ·Have the courage to create and innovate. ·Love your job, work hard and serve guests wholeheartedly. ·Working experience in star hotels is preferred. ·熟練掌握烹飪知識(shí)和烹飪技術(shù)，了解烹飪文化和相關(guān)民俗知識(shí)。 ·具有勇于創(chuàng)造、大膽革新的精神。 ·熱愛本職工作，吃苦耐勞，全心全意為客人服務(wù)。 ·擁有星級(jí)酒店工作經(jīng)驗(yàn)優(yōu)先。

崗位職責(zé) 1、直接向行政總廚負(fù)責(zé),并能不斷向餐飲部指出新的餐飲主向的工作計(jì)劃。 2、保證所有的廚房正常工作。 3、檢查廚師的儀容儀表及個(gè)人衛(wèi)生。 4、確保所有采購(gòu)食品的質(zhì)量。 5、建立各種控制體系（衛(wèi)生、成本等）正常運(yùn)作、 6、極積開創(chuàng)新菜，制訂餐廳的菜單、自助單及特殊菜單。 崗位要求 1、高中學(xué)歷,同崗位工作經(jīng)驗(yàn)2年以上。 2、接受過(guò)專業(yè)技術(shù)訓(xùn)練 3、有豐富的技術(shù)及行政經(jīng)驗(yàn)。 4、懂得成本核算，食物原料及食品營(yíng)養(yǎng)知識(shí)。 5、身體健康，精力充沛

·?Mise en Place and Food Preparation ·?準(zhǔn)備食品 ·?Assist with receiving and storage of goods ·?協(xié)助接收和存儲(chǔ)物品 ·?Clean and maintain equipment and premises ·?清潔并保持設(shè)備和物資的清潔 ·?Maintain hygienic standards and procedures ·?遵守衛(wèi)生規(guī)范和程序 ·?Assist with the preparation of functions and service ·?協(xié)助職責(zé)和服務(wù)的準(zhǔn)備工作 ·?Welcoming guests to the Restaurant, by using the Restaurant name ·?迎客人光臨餐廳，使用餐廳的名稱。 ·?Inquiring if they have a reservation and noting it in the reservation book if they do ·?詢問(wèn)客人是否有預(yù)訂，如有預(yù)定在預(yù)訂冊(cè)上做記錄。 ·?Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book ·?為客人登記預(yù)訂并注有用餐喜好，如客人沒有預(yù)訂則在預(yù)訂冊(cè)上記錄。 ·?Being attentive to guest requests ·?周到的滿足客人要求。 ·?Escort guests to their preferred table or reserved table and seat guests according to restaurant standards ·?陪同客人前往喜歡的餐臺(tái)或預(yù)訂的餐臺(tái)，按餐廳標(biāo)準(zhǔn)安排客人就坐。 ·?Take telephone bookings and document in the Reservation book according to restaurant standards ·?接聽電話訂位并按餐廳的規(guī)范在預(yù)訂冊(cè)上記錄。 ·?Answer the telephone within prescribed number of rings. ?Efficiently and professionally handle multiple incoming calls at once. ·?在規(guī)定的電話鈴響數(shù)范圍內(nèi)接聽電話。高效專業(yè)的處理多通同時(shí)來(lái)電。 ·?Close checks to correct guest’s room account. ·?將帳單掛到正確的房帳上。 ·?Train new staff in brand standards ·?按集團(tuán)品牌服務(wù)標(biāo)準(zhǔn)培訓(xùn)新員工。 ·?Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor ·?周到的為客人服務(wù)，并盡可能解決客人的投訴，向上級(jí)報(bào)告所有事件。 ·?Assist with cellar operations ·?協(xié)助酒窖的工作 ·?Assist with the preparation of an outlet for service including: ·?協(xié)助餐廳的服務(wù)準(zhǔn)備工作： ·?Cleaning of equipment ·?分類和存儲(chǔ)設(shè)備 ·?Cleaning and maintaining glassware for service ·?清潔并保持玻璃器皿的清潔以備使用 ·?Cleaning and maintain flatware for service ·?清潔并保持餐具的清潔以備使用 ·?Cleaning and maintain china for service ·?清潔并保持瓷器的清潔以備使用 ·?o Preparing buffet service ·?準(zhǔn)備自助餐臺(tái) ·?o Preparing service equipment and materials ·?準(zhǔn)備服務(wù)設(shè)備和材料 ·?o Assisting with table preparation ·?協(xié)助餐臺(tái)的準(zhǔn)備工作 ·?Maintain detailed knowledge of menu, including daily specials ·?對(duì)菜單有具體的了解，包括每日特價(jià)。 ·?Ensure tables are cleared quietly and efficiently ·?確保迅速且高效的清理餐桌。 ·?Carry food and beverage trays in a safe manner to minimize breakages ·?安全的舉餐盤使破損將到最低。 ·?Professionally handle enquiries billing and payment of bills in compliancy with the hotel’s established policies and procedures ·?按照酒店的規(guī)章制度專業(yè)的處理詢問(wèn)，結(jié)賬和付款。 ·?Ensure that all work is balanced at the end of each shift and that the total, balances with the computer’s total ·?確保每班結(jié)束時(shí)總賬，余款和計(jì)算機(jī)的總數(shù)等所有的賬目平賬。 ·?Complete dockets accurately and clearly ·?準(zhǔn)確和清楚的填寫收據(jù)。 ·?Maintain current information on all general activities of the hotel ·?了解當(dāng)前酒店所有的活動(dòng)。 ·?Establishes and maintains effective employee working relationships ·?與員工建立并保持良好的工作關(guān)系。 ·?Attends and participates in daily briefings and other meetings as scheduled ·?參加和參與每日的例會(huì)和其它計(jì)劃好的會(huì)議。 ·?Attends and participates in training sessions as scheduled ·?參加和參與計(jì)劃好的培訓(xùn)課程。 ·?Other reasonable Ad hoc tasks assigned by supervisor ·?其他由主管分配的合理任務(wù)

·?Perform all routine preventative maintenance and curative maintenance ·?執(zhí)行日常的防護(hù)性保養(yǎng)和補(bǔ)救性維護(hù)。Order and monitor fuels, lubricants and repair parts ·?定購(gòu)和監(jiān)測(cè)燃料和潤(rùn)滑油，維修部件。 ·?Maintain clean and tidy plant rooms ·?保持機(jī)房的整潔。 ·?Maintain a level of broader knowledge which enables you to handle minor problems in all fields of the department ·?掌握一定程度的知識(shí)，使自己能夠處理部門工作領(lǐng)域內(nèi)的小問(wèn)題。 ·?Attend to all types of repair and maintenance work in the Hotel premises, including any new additions / extensions to the Hotel or any other properties maintained by the Hotel ·?參加酒店物業(yè)各類維修維護(hù)工作，包括酒店任何新的部分和延伸的部分，或由酒店負(fù)責(zé)維護(hù)管理的其它物業(yè)。 ·?Repair and maintain guest room facilities, light facilities, furniture and equipment ·?負(fù)責(zé)客房設(shè)施，照明設(shè)施，家具和設(shè)備的維修維護(hù)工作。Assist with the implementation of the hotel’s preventative maintenance system and repair log system ·?協(xié)助酒店預(yù)防性養(yǎng)護(hù)計(jì)劃和維修記錄系統(tǒng)的執(zhí)行工作。Prioritize work in line with guest requests and management ·?根據(jù)客人的要求安排工作的優(yōu)先順序并進(jìn)行管理。Inform superior of the status of repairs and pending costs and indicate when it would be reasonable to consider replacement ·?向上級(jí)匯報(bào)維修的狀況和需要的費(fèi)用，并在有必要考慮更換時(shí)向領(lǐng)導(dǎo)說(shuō)明。 ·?Record daily service work, including maintaining individual replacement costs along with time/task labour hours cost ·?記錄每天的維修工作，包括每項(xiàng)維修工作的成本及花費(fèi)的時(shí)間，工作所用的人工小時(shí)成本。Participate in instructing colleagues on the proper operation, safety procedures and cleaning of all equipment ·?參與向同事介紹所有設(shè)備的正確操作方法，安全程序和清潔的工作。Establish and maintain proper parts inventory levels ·?設(shè)定并保持適當(dāng)?shù)牟考?kù)存量。Conduct and/or participate in staff meeting regarding proper operating and maintenance practices of equipment ·?執(zhí)行和參與有關(guān)設(shè)備正確操作和保養(yǎng)工作的員工會(huì)議。Implement and carry out maintenance program in accordance with established timeframes ·?按照設(shè)定時(shí)間執(zhí)行維護(hù)保養(yǎng)計(jì)劃。 ·?Carry out and document regular inspections of plant and equipment in computerised system ·?執(zhí)行并在計(jì)算機(jī)系統(tǒng)中記錄機(jī)械設(shè)備常規(guī)性的視查。 ·?Ensure that appropriate files are maintained and resources kept for future reference ·?確保文件存檔，以便將來(lái)參考之用。 ·?Complete daily reports outlining work undertaken for the day ·?完成每日?qǐng)?bào)告，列明當(dāng)日完成的工作。 ·?Explore and incorporate environmentally friendly initiatives ·?探尋并配合環(huán)保工作。 ·?Efficient and effective use of recycling methods ·?有效的使用再利用的方法。

工作內(nèi)容：負(fù)責(zé)電力設(shè)備及系統(tǒng)的操作、維修及保養(yǎng)工作。 職位要求：1. 具有機(jī)電維修，維護(hù)和建筑維護(hù)知識(shí)和技能。2.至少3年維護(hù)技工工作經(jīng)驗(yàn)。3.有良好的職業(yè)操守 4.具備上崗證書 。 工作時(shí)間：行政班次8.30-17.30。 福利待遇：福利待遇：雙休、法休、五險(xiǎn)一金、年假、員工津貼、八小時(shí)工時(shí)、免費(fèi)食宿、工齡獎(jiǎng)、年假、取暖費(fèi)報(bào)銷。

崗位職責(zé) 1.負(fù)責(zé)水暖空調(diào)的工作，生活熱水的供應(yīng)。 2.嚴(yán)格按工作程序，保證維修單指定的工作及時(shí)、準(zhǔn)確地完成。 3.負(fù)責(zé)酒店水暖空調(diào)系統(tǒng)、給排水系統(tǒng)管道、閥門及其輔件的維修保養(yǎng)。 4.保管好工程各設(shè)備機(jī)房鑰匙，代用鑰匙做好登記。 5.每日檢查樓宇自控系統(tǒng)運(yùn)行情況，按要求及時(shí)調(diào)整燈光的開關(guān)時(shí)間。 6.中控室晚班值班人員負(fù)責(zé)對(duì)緊急維修進(jìn)行處理。 7.每日對(duì)酒店的水、電、煤氣等能耗情況做好統(tǒng)計(jì)。 崗位要求 1.高中以上文化程度；X年以上同崗位工作經(jīng)驗(yàn)。 2.熟悉掌握酒店對(duì)客服務(wù)的要求，以及水暖空調(diào)系統(tǒng)、給排水系統(tǒng)和輔件的基礎(chǔ)知識(shí)。 3.掌握水暖空調(diào)系統(tǒng)及設(shè)備、一般水力機(jī)械、各種閥門等的結(jié)構(gòu)和功用，并具有較強(qiáng)的實(shí)際操作能力。 4.有強(qiáng)烈的事業(yè)心和責(zé)任感，行為舉止文明禮貌。 5.身體健康，精力充沛。

崗位職責(zé) 1.負(fù)責(zé)管理酒店內(nèi)所有電視、音響、監(jiān)控、通訊、消防安全設(shè)施及其它弱電設(shè)備設(shè)施的維修保養(yǎng)。 2.管理酒店范圍內(nèi)所有弱電設(shè)備設(shè)施的安會(huì)操作程序和維修保養(yǎng)范圍按要求進(jìn)行。 3.配合領(lǐng)班制定弱電設(shè)備設(shè)施的年度、月度的預(yù)防性維修保養(yǎng)計(jì)劃，提出自己的建議并保證計(jì)劃按規(guī)定的要求和規(guī)范按時(shí)完成。 4.保證酒店背景音樂(lè)、電視節(jié)目的正常播放以及電話的暢通。 5.接受和完成值班室的運(yùn)行調(diào)度和日常維修工作指令。 6.按經(jīng)營(yíng)需要提出更新改造設(shè)備的合理化建議。 7.配合每月一次的例行消防設(shè)備的檢測(cè)演習(xí)，發(fā)現(xiàn)問(wèn)題及時(shí)解決。 崗位要求 1.高中以上文化程度，經(jīng)過(guò)有關(guān)部門培訓(xùn)并具有豐富的實(shí)踐經(jīng)驗(yàn). 2.有無(wú)線電設(shè)備裝配、修理實(shí)際工作2年以上經(jīng)歷，熟悉無(wú)線電基本原理，熟悉電子線路。對(duì)弱電設(shè)備、電子器材、通訊廣播器材、計(jì)算機(jī)技術(shù)等有廣泛的了解。 3.熟悉酒店的弱電設(shè)備設(shè)施和維修服務(wù)工作要求，能熟練地對(duì)弱電有關(guān)設(shè)備設(shè)施進(jìn)行維修、保養(yǎng)。 4.熱愛本職工作、勤懇好學(xué)，組織紀(jì)律性強(qiáng)，文明禮貌。 5.身體健康，精力充沛。

·?reets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every ?opportunity ? ·?隨時(shí)以友好的態(tài)度與客人打招呼，為客人提供幫助，盡量用客人名字稱呼客人。 ? ·?Registers and rooms all arrivals according to established procedures ·?按照酒店的程序，為所有到達(dá)客人登記及安排房間。 ·?Maintains intimate knowledge of departmental standards and procedures ·?詳細(xì)了解部門標(biāo)準(zhǔn)及程序。 ·?Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation ·?為客人登記、結(jié)賬及更換房間，按照預(yù)定部要求，確保把所有數(shù)據(jù)完整輸入酒店電腦系統(tǒng)。 ·?Maintains cashier float and ensures accurate daily report of all money received ·?維持現(xiàn)金流動(dòng)，確保收到現(xiàn)金的準(zhǔn)確性。 ·?Cashes hotel guest’s personal and travelers checks and assists with currency exchange ·?為酒店客人兌換個(gè)人或旅游支票，協(xié)助客人兌換現(xiàn)金。 ·?Responsible and attends to guest’s request of using the service of safety box at all times ·?通過(guò)保險(xiǎn)箱服務(wù)，滿足客人要求。 ·?Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. ·?了解酒店所有的促銷政策，如季節(jié)性的打包，宣傳單上的促銷內(nèi)容，以及洲際酒店集團(tuán)的促銷政策。 ·?Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty?Manager if he/she unable to assist ·?處理客人投訴，回答客人提出的疑問(wèn)，在不能解決時(shí)，上報(bào)給前臺(tái)主管或大堂副理。 ·?Be?familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels ·?熟悉其他的洲際酒店及其地址，以至客人在登記卡上指出下一個(gè)目的地時(shí)，能為客人推銷另外的洲際酒店。 ·?Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service ·?盡量讓住店客人對(duì)你所提供的服務(wù)滿意，在客人離開時(shí)，為客人留下良好的酒店印象。 ·?Performs the audit balances and prepares all works for audit in an orderly fashion ·?完成審記報(bào)告，為審記做準(zhǔn)備。 ·?Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems ·?了解預(yù)定程序標(biāo)準(zhǔn)，其中包括：正確使用表格，怎樣讀電報(bào)、電子郵件、信息，怎樣通過(guò)預(yù)定系統(tǒng)了解可供房間資源。 ·?Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand ·?按照洲際品牌標(biāo)準(zhǔn)，維持良好的個(gè)人儀態(tài)、儀表。 ·?Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times ·?保持前臺(tái)工作區(qū)域的干凈，及正常工作秩序。 ·?To handle the rebate, paid out /the account transferring. ·?處理折扣，付款及賬目轉(zhuǎn)移。 ·?Base on Check list of each shift to complete task ·?根據(jù)每日工作任務(wù)檢查表來(lái)更好的完成工作 ·?Assist guests with all inquiries, both hotel and non-hotel related ·?回答客人有關(guān)酒店及非酒店的質(zhì)疑。 ·?Conduct effective shift briefings to ensure hotel activities and operational requirements are known ·?有效制作值班簡(jiǎn)報(bào)，確保員工知曉酒店活動(dòng)及操作要求。 ·?Maintain detailed knowledge of the activities of the day and alert to any potential problems ·?詳細(xì)了解酒店日?；顒?dòng)，警惕潛在問(wèn)題。 ·?Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events ·?詳細(xì)了解酒店附近的各個(gè)地方，如：餐廳、劇院、購(gòu)物中心、電影院、娛樂(lè)場(chǎng)所、銀行、領(lǐng)事館、車站及其他特殊場(chǎng)所。 ·?Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards ·?按照酒店標(biāo)準(zhǔn)，確保表格、小冊(cè)子的供給。 ·?Consult Log Book for information/request left by outgoing shift ·?查看前一個(gè)值班在記事薄里留下的信息。 ·?Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy ·?按照酒店政策，處理送給客人的郵件、信息、傳真、電報(bào)及其他特殊物品。 ·?Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests ·?處理客人送出的郵件、包裹郵資及貨物。 ·?Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed ·?按照酒店鑰匙政策，確?？腿髓€匙、前廳保存的其他鑰匙的順序及安全。 ·?Receive telephone calls and take messages for guests who are out, in accordance with hotel policy ·?按照酒店政策，在接到外出客人電話時(shí)，留言給客人。 ·?Record incoming registered mail, telegram, parcel, telex in appropriate file ·?存檔記錄好客人的掛號(hào)信、電報(bào)、包裹。 ·?Perform?other duties as maybe assigned by superiors ·?完成上級(jí)布置的其他工作

1.原則性強(qiáng)，職業(yè)化規(guī)范度高，具有良好的團(tuán)隊(duì)協(xié)作精神，出色的人際交往能力，誠(chéng)實(shí)可靠、品行端正 Strong sense of principle, professional agement a lity ,a good team spirit of collaboration,excellent interpersonal skills,honest and reliable,Decency 2.具有較強(qiáng)的工作責(zé)任心和學(xué)習(xí)能力、良好的團(tuán)隊(duì)合作意識(shí) Have a strong sense of responsi lity and learning a lity,a good team spirit of collaboration 3.在餐廳適當(dāng)?shù)臍g迎賓客和有可能的賓客，使用技能和個(gè)人的社交技巧使客人獲得的體驗(yàn)。 To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills. 4.遵守當(dāng)?shù)氐男l(wèi)生和安全法規(guī)，或其它適用的規(guī)定，以及品牌規(guī)范和當(dāng)?shù)氐囊?guī)章制度。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

崗位職責(zé) 1、健全各種問(wèn)訊資料； 2、掌握客房預(yù)訂情況，向部門經(jīng)理報(bào)告重要團(tuán)體和客人的訂房情況，檢查VIP通知單的發(fā)送情況，負(fù)責(zé)VIP接待工作的落實(shí)； 3、處理總臺(tái)工作中的差錯(cuò)，處理賓客有關(guān)投訴； 4、負(fù)責(zé)總臺(tái)財(cái)產(chǎn)、設(shè)備的使用管理和保養(yǎng)工作，及各類資料的收集、存檔及管理工作； 5、檢查每日的報(bào)表是否有誤，并及時(shí)糾正； 6、建立體質(zhì)良好的賓客關(guān)系，努力增加客房銷售； 7、管理前臺(tái)其他工作； 崗位要求 1、普通話標(biāo)準(zhǔn)，英語(yǔ)口語(yǔ)良好； 2、有一定的組織和管理能力，具有熟練的Opera系統(tǒng)操作技能； 3、熱愛本職工作，具備良好的服務(wù)意識(shí)和團(tuán)隊(duì)合作精神； 4、能承受一定工作壓力并適應(yīng)倒班工作。

·?Responsible for the safety and security of guests, employees and establishment needs ·?負(fù)責(zé)酒店賓客、員工及設(shè)施的安全保衛(wèi)工作 ·?Implement procedures for security and emergency incidents ·?執(zhí)行安全和緊急事件處理程序 ·?In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan ·?發(fā)生火災(zāi)時(shí)，應(yīng)熟知并按照酒店應(yīng)急事件處理要求進(jìn)行工作 ·?Be familiar with location of fire alarms and firefighting equipment ·?熟悉消防報(bào)警及滅火器材的位置 ·?Maintain a good knowledge of the liquor act and criminal code ·?掌握有關(guān)酗酒及犯罪管理?xiàng)l理 ·?Maintain a regular presence in public area or your assigned post ·?保持定期的在公共區(qū)域或所負(fù)責(zé)的崗位值勤 ·?Prevent gambling on hotel premises ??? ·?禁止在酒店內(nèi)賭博行為 ·?Prevent Sabotage of hotel premises ·?禁止毀壞酒店設(shè)施的行為 ·?Patrol all areas including employee locker rooms, kitchens, food and beverage storage areas, car parking and remote areas ·?巡視酒店的所有區(qū)域，包括員工更衣室、廚房、餐飲庫(kù)房、停車場(chǎng)及其他偏僻區(qū)域 ·?Assist and maintain crowd control as required ·?按照要求協(xié)助維持人群的正常秩序 ·?Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended ·?確保所有未被使用的電源插座、冰箱、廚柜等的安全 ·?Act on reports delivered by the Security Manager regarding any unusual incidents identified by closed circuit television ·?根據(jù)保安管理員通過(guò)閉路監(jiān)視系統(tǒng)發(fā)現(xiàn)的異常情況采取相應(yīng)行動(dòng) ·?Ensure no undesirables loiter in or around the hotel premises ·?確保不受歡迎的人員不在酒店內(nèi)或酒店周圍出現(xiàn) ·?Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed ·?確保裝卸區(qū)無(wú)障礙，未經(jīng)批準(zhǔn)的車輛不得入內(nèi) ·?Coordinate functions with other security staff or Police and other government Securities and promote good will with them ·?協(xié)調(diào)與其它保安人員、公安人員及政府其它安全部門的職能關(guān)系，并與他們發(fā)展良好的關(guān)系 ·?Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken ·?執(zhí)行酒店的各項(xiàng)規(guī)章制度并向上級(jí)領(lǐng)導(dǎo)和人事部通報(bào)執(zhí)行情況 ·?Report directly and explain with details if any problem arising or malfunctioning property or equipment to superior or log book ? ·?直接向上級(jí)領(lǐng)導(dǎo)匯報(bào)并詳細(xì)解釋發(fā)現(xiàn)的問(wèn)題或損壞財(cái)產(chǎn)設(shè)備的情況或在工作日志中記錄相關(guān)事宜 ·?Be correct, secure and courteous in handling any disciplinary or criminal case ·?正確、安全、禮貌地處理各類違規(guī)及犯罪案件 ???? ·?Establish and maintain the effective employee relations ·?建立并保持良好的員工關(guān)系 ·?Be alert for any unusual packages, guests or vehicles and advise superior of same ·?對(duì)于異常的行李、客人或車輛保持高度警惕，并向上級(jí)領(lǐng)導(dǎo)匯報(bào)相關(guān)情況 ·?Be thoroughly familiar of the property layout, design, entry and exit points ·?熟悉酒店布局、設(shè)計(jì)及出入口的情況 ·?Engage in staff bag checks and locker checks as directed by Human Resources ·?按照酒店人事部的要求檢查員工儲(chǔ)物柜及其隨身攜帶物品 ·?Make way by escorting VIPs and dignitaries when directed and direct traffic away from Porte Cochere and other busy thorough fares ·?按照指示對(duì)酒店重要客人及重要官員提供護(hù)衛(wèi)，保證大堂及其它繁雜區(qū)域的交通秩序正常 ·?Ensure that the safety control office is never left unattended ·?確保安全控制辦公室無(wú)缺崗情況 ·?Provide escort duty for money transfers to the General Cashier’s office or bank as required ·?按照要求對(duì)酒店與銀行之間的現(xiàn)金轉(zhuǎn)移提供護(hù)衛(wèi) ·?Complete the mission assigned by the manager now and then. ·?完成經(jīng)理臨時(shí)交辦的其它任務(wù)。

崗位職責(zé) 1、完成自己分管的市場(chǎng)開發(fā)及銷售工作。 2、熟悉本地市場(chǎng)中的優(yōu)質(zhì)客源的基本情況，隨時(shí)關(guān)注并作出行動(dòng)。 3、開發(fā)新市場(chǎng)，新客戶，并且管理客戶。 4、負(fù)責(zé)銷售計(jì)劃的落實(shí)，跟進(jìn)，匯報(bào)。 5、協(xié)助部門做好客戶的建立及升級(jí)管理工作，保持客戶檔案的完整。 崗位要求 1、有從事酒店前臺(tái)、銷售、公關(guān)等部門等，1年以上工作經(jīng)歷，國(guó)際聯(lián)號(hào)工作經(jīng)歷優(yōu)先。 2、具備酒店銷售學(xué)、酒店管理學(xué)、旅游經(jīng)濟(jì)學(xué)、旅游心理學(xué)、公共關(guān)系學(xué)等知識(shí)優(yōu)先。 3、英文良好，熟練使用辦公軟件。 4、樂(lè)于溝通，交流，熱愛銷售工作。 5、有較強(qiáng)的語(yǔ)言表達(dá)能力，能撰寫調(diào)研報(bào)告，具有起草工作計(jì)劃、總結(jié)及業(yè)務(wù)匯報(bào)的能力。

崗位要求：?1.?保持清新,整潔,優(yōu)雅狀態(tài),為賓客提供熱情,禮貌,周到,高質(zhì)量的餐飲服務(wù).?? 2.?積極配合領(lǐng)班工作,服從領(lǐng)班及上級(jí)領(lǐng)導(dǎo)指揮,團(tuán)結(jié),善于幫助同事工作.?? 3.?工作時(shí)要做到四勤:口勤,眼勤,手勤,腳勤,及時(shí)了解客人的要求.?? 4.?工作責(zé)任心強(qiáng),有獨(dú)立處理業(yè)務(wù)的能力,發(fā)現(xiàn)問(wèn)題及時(shí)上報(bào),善于班前班后提出問(wèn)題,?及時(shí)轉(zhuǎn)達(dá)客人提出的意見.?? 7.?做好上班前后的衛(wèi)生工作,積極檢查備用餐具是否齊全,餐臺(tái)上器皿及需?要用品是否整潔和齊備.?? 9.?具有良好的會(huì)話能力,善于運(yùn)用語(yǔ)言技巧,為客人提供最佳服務(wù).做到:文明有禮,?掌握原則,有問(wèn)必答,言簡(jiǎn)意明.? 10.?加強(qiáng)業(yè)務(wù)知識(shí)的學(xué)習(xí),不斷掌握服務(wù)技能,提供服務(wù)質(zhì)量.? 11.能夠吃苦耐勞，具備較強(qiáng)的責(zé)任心。

崗位職責(zé) 1.掌握房態(tài)，每天定時(shí)編發(fā)房態(tài)表，并通知客房樓層。 2.做好信息收集和資料積累工作，準(zhǔn)確回答賓客問(wèn)詢。 3.負(fù)責(zé)客房所有鑰匙的管理和收發(fā)工作。 4.負(fù)責(zé)撿拾物品和遺留物品的登記、存放和處理。 5.負(fù)責(zé)整個(gè)酒店鮮花的預(yù)訂和鮮花質(zhì)量把關(guān)工作。 6.負(fù)責(zé)部門考勤和餐卡統(tǒng)計(jì)工作，領(lǐng)發(fā)員工工資、獎(jiǎng)金、補(bǔ)貼。 7.負(fù)責(zé)每日樓層人員的統(tǒng)籌安排及休班。 8.負(fù)責(zé)對(duì)講機(jī)、值臺(tái)電話的管理。 崗位要求 1.有相關(guān)工作經(jīng)驗(yàn)者優(yōu)先。 2.身體健康，五官端正，無(wú)不良嗜好。 3.能熟練操作日常辦公軟件，有一定的文字處理及溝通協(xié)調(diào)能力。 4.有一定的英語(yǔ)基礎(chǔ)。

崗位職責(zé) 1.為賓客提供專業(yè)，友好，高效，熱情的電話叫早服務(wù)； 2.掌握每日抵電賓客名單，特別是重要賓客和回頭客，了解他們的特殊要求； 3.負(fù)責(zé)及時(shí)準(zhǔn)確的將賓客的留言輸入系統(tǒng)中； 4.確保所有賓客的詢問(wèn)和要求，都得到專業(yè)的幫助和熱情友好的態(tài)度； 5.確保所有電話的轉(zhuǎn)接是按專業(yè)標(biāo)準(zhǔn)，并且有禮貌； 6.熟知酒店所能提供給賓客和來(lái)訪者的服務(wù)和設(shè)施； 7.了解酒店的餐廳及營(yíng)業(yè)時(shí)間和經(jīng)營(yíng)范圍。 崗位要求 1.中專及以上學(xué)歷； 2.說(shuō)話口齒清楚，音質(zhì)優(yōu)美，反應(yīng)敏捷； 3.能適應(yīng)倒班工作。

崗位職責(zé) 1.掌握房態(tài)，每天定時(shí)編發(fā)房態(tài)表，并通知客房樓層; 2.做好信息收集和資料積累工作，準(zhǔn)確回答賓客問(wèn)詢; 3.負(fù)責(zé)客房所有鑰匙的管理和收發(fā)工作; 4.負(fù)責(zé)撿拾物品和遺留物品的登記、存放和處理; 5.負(fù)責(zé)整個(gè)酒店鮮花的預(yù)訂和鮮花質(zhì)量把關(guān)工作; 6.負(fù)責(zé)部門考勤和餐卡統(tǒng)計(jì)工作; 7.負(fù)責(zé)每日樓層人員的統(tǒng)籌安排及休班; 8.負(fù)責(zé)對(duì)講機(jī)、值臺(tái)電話的管理. 崗位要求 1.有1年相關(guān)工作經(jīng)驗(yàn)者優(yōu)先; 2.身體健康，五官端正，無(wú)不良嗜好; 3.能熟練操作日常辦公軟件，有一定的文字處理及溝通協(xié)調(diào)能力; 4.有一定的英語(yǔ)基礎(chǔ).

Primary Responsibilities 主要職責(zé) ·Provides prompt, courteous and efficient service provided to both in-house and outside guests at all times. ·Be aware of the daily meeting or activities in the hotel. ·Provide accurate information about the hotel services, local places of interests, restaurants, sightseeing tours, doctors and any other information request by guests in the absence of the concierge. ·Accepts luggage or parcels for safekeeping and ensure that it is recorded properly. ·Up-sell hotel transportation or arrange taxi as per guest request. ·Ensure that the guest are well welcomed at the entrance, offered assistance with their luggage, escort to the room, directed within the hotel in the absence of the Guest Relation officer. ·時(shí)刻為客人提供標(biāo)準(zhǔn)禮貌高效的服務(wù) ·了解酒店日常的會(huì)議與活動(dòng)。 ·提供精準(zhǔn)的酒店服務(wù)信息，當(dāng)?shù)刂包c(diǎn)，餐館，觀光旅游和其他客人需求的信息。 ·妥善保管接收的行李或包裹，并確保適當(dāng)?shù)挠涗洝?·根據(jù)客人要求推銷酒店訂車服務(wù)或者為客人打車。 ·確保客人在進(jìn)酒店時(shí)收到熱烈的歡迎，主動(dòng)幫助客人提行李，引領(lǐng)客人到房間，直接引領(lǐng)客人到賓客關(guān)系處。 Knowledge and Experience 知識(shí)和經(jīng)驗(yàn) ·Be hardworking, loving and professional, have a strong sense of responsibility, and be good at communicating with guests; ·Veterans First. ·具備吃苦耐勞、愛崗敬業(yè)品德，責(zé)任心強(qiáng)，善于與客人溝通交流； ·退伍軍人優(yōu)先。

·?Prepares kitchen equipment for use ·?準(zhǔn)備廚房設(shè)備以便使用 ·?Assembles and prepare ingredients for menu items ·?為菜單上的項(xiàng)目安排準(zhǔn)備原料 ·?Prepares simple food items ·?準(zhǔn)備簡(jiǎn)單的食品 ·?Prepares food for service ·?準(zhǔn)備食品為客人服務(wù) ·?Portions and plates food ·?將食品切片并置于盤子上 ·?Assists with checking and receiving goods ·?協(xié)助檢查和接收貨物 ·?Store goods ·?儲(chǔ)存貨物 ·?Maintain storage areas ·??管理儲(chǔ)存區(qū) ·?Clean and store equipment ·?清潔和儲(chǔ)存設(shè)備 ·?Clean premises ·?清潔房屋 ·?Handle waste and linen ·?處理垃圾和布草 ·?Maintain a hygienic kitchen ·?保持廚房衛(wèi)生 ·?Cleans kitchen and equipment ·?清潔廚房和設(shè)備 ·?Maintain high standards of personal hygiene ·?保持高度的個(gè)人衛(wèi)生 ·?Attends to all briefings ·?參加所有說(shuō)明會(huì) ·?Participates in training ·?參加培訓(xùn)活動(dòng) ·?Other reasonable Ad hoc tasks assigned by supervisor ·?其他由主管分配的合理任務(wù)

1.?熟悉并執(zhí)行酒店所在地人力資源和社會(huì)勞動(dòng)保障局的政策。 2.遵守股份公司人力資源制度、酒店管理公司人力資源制度的規(guī)定，并確保嚴(yán)格執(zhí)行???????????????????????????????????????????????????????????????????? 3.協(xié)助人力資源總監(jiān)的工作，管理人力資源部，并監(jiān)督酒店內(nèi)各部門遵守人力資源與行政的規(guī)章制度。????? 4.協(xié)助內(nèi)部審計(jì)和外部審計(jì)的管理工作。 5.根據(jù)公司和政府的要求制定并向管理層提交階段性報(bào)告，如集團(tuán)模塊化規(guī)定的月報(bào)、員工流動(dòng)分析報(bào)告，人材儲(chǔ)備報(bào)告、酒店管理公司要求的報(bào)告等。 6.制定和實(shí)施招聘和篩選制度與程序，以便吸引合格人選就任空缺崗位。 7.定期分析酒店人工需求，對(duì)選拔和發(fā)展工作予以建議，從而滿足酒店對(duì)人力資源要求。 8.確保酒店招聘途徑的多元化和暢通。 9.配合人力資源行政總監(jiān)審核人力資源行政部的培訓(xùn)計(jì)劃并保證實(shí)施。???? 10.發(fā)展人力資源行政部的員工多技能能力，做好接班人的發(fā)展計(jì)劃與實(shí)施。? 11.提供人事領(lǐng)域內(nèi)的咨詢服務(wù)，如職業(yè)規(guī)劃，培訓(xùn)與發(fā)展，員工或私人關(guān)系，與人事相關(guān)的法律問(wèn)題。

SERVICE AND ORGANIZATION ? Guarantee the application of standards and ensure an optimal customer experience ? Apply and enforce the restaurant manager's organization ? Ensure the distribution, use and return of laundry ? Allocate consumables and PMH products ? Alert the restaurant manager about the need for laundry, consumables and PMH ? Check the setting up of tables before/during and after the services ? Control the dressing and decoration of buffets to enhance the value of kitchen services ? Be present during the service and welcome GMs to restaurants ? Supervise the restaurant team during the various stages of the service ? Control the quality, speed, service and clearing of tables during service ? Ensure the promotion of wines on the menu ? Control the execution of the task schedule ? Replace the Restaurant Manager in case of absence COMPLY WITH HYGIENE & SAFETY STANDARDS IN RESTAURANTS ? Check the application of H.A.C.C.P method and the health and safety rules ? Alert the restaurant manager to non-compliance with the implementation of the H.A.C.C.P. method and health and safety rules by restaurant teams ? Ensure that unaccompanied minors do not consume alcohol, in particular that they do not help themselves at self-service alcoholic beverage dispensing points ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials ? Transmit to technical services malfunctions and damage observed in restaurants ? Respect and control the application of personal hygiene and clothing rules ? Apply procedures for closing the activity ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers We hope you are ... ? An explorer, available and ready to live in a Club Med resort ? An experienced professional with qualifications ? Enthusiastic about dining services and team management ? A charismatic leader who manages a team of 10 to 30 people ? A indispensable right arm, ready to assist the restaurant Manager with organizing the service and managing the teams ? A friendly server who welcomes, seats and serves in the dining room (300 to 1000 meals per service) ? An outstanding coach who supervises, unites and develops your teams ? A good salesperson who stimulates additional sales ? A sharp manager who can juggle between orders and stocks ? A caretaker who makes certain of application and respect of health and safety standards