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崗位職責(zé)： 1.督導(dǎo)前臺(tái)員工完成辦理入住登記和退房手續(xù)； 2.負(fù)責(zé)在前廳范圍內(nèi)對(duì)客服務(wù)，做到熱情友好，彬彬有禮，同時(shí)負(fù)責(zé)財(cái)務(wù)帳目和收集整理客史資料； 3.確保高水準(zhǔn)的服務(wù)標(biāo)準(zhǔn)，提高客人滿意度，建立客人忠實(shí)感； 4.保持標(biāo)準(zhǔn)的儀容儀表； 5.完成前廳部經(jīng)理、值班經(jīng)理隨時(shí)布置的工作及任務(wù)。 崗位要求： 1.具備良好的英文溝通能力； 2.具有良好的服務(wù)意識(shí)，團(tuán)隊(duì)協(xié)作精神以及良好的溝通協(xié)調(diào)及應(yīng)變能力； 3.具備良好的學(xué)習(xí)能力； 4.能適應(yīng)倒班工作。

崗位職責(zé)： 1.辦理入住登記和退房手續(xù)； 2.負(fù)責(zé)在前廳范圍內(nèi)對(duì)客服務(wù)，做到熱情友好，彬彬有禮，同時(shí)負(fù)責(zé)財(cái)務(wù)帳目和收集整理客史資料； 3.確保高水準(zhǔn)的服務(wù)標(biāo)準(zhǔn)，提高客人滿意度，建立客人忠實(shí)感； 4.保持標(biāo)準(zhǔn)的儀容儀表； 5.完成前廳部經(jīng)理、值班經(jīng)理和賓客服務(wù)主管隨時(shí)布置的工作及任務(wù)。 崗位要求： 1.具備基本的英文溝通能力； 2.具有良好的服務(wù)意識(shí)，團(tuán)隊(duì)協(xié)作精神以及良好的溝通協(xié)調(diào)及應(yīng)變能力； 3.具備良好的學(xué)習(xí)能力； 4.能適應(yīng)倒班工作。

Primary Responsibilities 主要職責(zé)： ·Ensure that inquiries and requests are correctly faced with courtesy and efficiency at all times. ·Perform check-in, check-out or room change procedures. ·Exchange foreign exchange currency or travelers’ cheque following the daily rate and hotel regulation. ·Be aware of the complete range of services and facilities which are offer at the hotel. ·Check the daily arrival list and ensure that the rooms are correctly assign following guest status or/and preference in coordination with the Guest Relation Officer. ·“Be Magnifique” by doing everything possible to ensure that the guest have a positive impression of the hotel at any time. ·確保禮貌高效的處理客人咨詢或需求； ·執(zhí)行入住，退房和換房程序； ·根據(jù)酒店規(guī)定和當(dāng)日匯率換外幣或旅行支票； ·熟知酒店的服務(wù)設(shè)施； ·查詢每日預(yù)抵明細(xì)，與賓客關(guān)系主任合作確保根據(jù)客人狀態(tài)和喜好合理分房； ·隨時(shí)提供美輪美奐的服務(wù)，確?？腿穗S時(shí)對(duì)酒店有積極印象。 Knowledge and Experience 知識(shí)和經(jīng)驗(yàn)： ·Have a good professional image and temperament, and understand the basic reception etiquette; ·Fluent Mandarin, strong language expression ability, good at communication, affinity and strong sense of confidentiality; ·Familiar with administrative and office management related workflow, good communication, coordination and organization skills; ·Familiar with office automation equipment and office software; ·Good teamwork ability, high sense of responsibility, proactive. ·有良好的職業(yè)形象和氣質(zhì)，懂得基本的前臺(tái)接待禮儀； ·普通話標(biāo)準(zhǔn)流利，語言表達(dá)能力強(qiáng)，善于溝通，有親和力，較強(qiáng)的保密意識(shí)； ·熟悉行政、辦公室管理相關(guān)工作流程，良好的溝通、協(xié)調(diào)和組織能力； ·熟練使用辦公自動(dòng)化設(shè)備及辦公軟件； ·良好的團(tuán)隊(duì)合作能力，具有高度的責(zé)任心，工作積極主動(dòng)。

工作職責(zé) 1.協(xié)助酒店管理層負(fù)責(zé)整個(gè)酒店的運(yùn)作，收集對(duì)客服務(wù)過程中所產(chǎn)生的問題信息。 2.值班經(jīng)理在前廳部經(jīng)理的直接領(lǐng)導(dǎo)下，在當(dāng)班期間負(fù)責(zé)整個(gè)酒店的正常運(yùn)作。 3.要負(fù)責(zé)處理賓客的問題和投訴。 4.要負(fù)責(zé)重要賓客的迎領(lǐng)工作。 5.進(jìn)行整個(gè)酒店的安全和日常的設(shè)備檢查工作。 6.隨時(shí)關(guān)注當(dāng)班期間發(fā)生的安全問題。 7.向其它班次協(xié)調(diào)交班記錄上需要溝通的事項(xiàng)等。 Job Responsibilities 1. Assist the hotel management in overseeing the operation of the entire hotel and collect information on problems arising during guest service. 2. The duty manager, under the direct leadership of the front office manager, is responsible for the normal operation of the entire hotel during their shift. 3. Be responsible for handling guests' problems and complaints. 4. Be responsible for welcoming and escorting important guests. 5. Conduct safety and daily equipment inspections throughout the hotel. 6. Keep a close eye on any safety issues that occur during the shift. 7. Coordinate with other shifts on matters that need to be communicated in the shift handover record, etc. 任職要求 1.大專以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)2年以上。 2.能用流利的英語從事前廳服務(wù)形象氣質(zhì)佳，精通電腦操作，具備較強(qiáng)的英文聽說讀寫能力。 3.儀表端莊，熱愛酒店工作，鉆研業(yè)務(wù)，反應(yīng)敏捷，善于交際具有較好的管理和協(xié)調(diào)能力。????? 能夠很好的發(fā)揮其管理、領(lǐng)導(dǎo)和監(jiān)督的作用。 4.注重細(xì)節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力較強(qiáng)。 5.有上進(jìn)心和良好的學(xué)習(xí)能力和抗壓能力等。 Job Requirements: 1. College degree or above, with at least 2 years of working experience in the same position. 2. Fluent in English, capable of providing front desk services. Good appearance and temperament, proficient in computer operation, and strong in English listening, speaking, reading and writing skills. 3. Neat in appearance, passionate about hotel work, dedicated to business research, quick in response, skilled in communication, and possessing good management and coordination abilities. Capable of effectively playing the roles of management, leadership and supervision. 4. Pay attention to details, be responsible for work, willing to take responsibility, and have strong execution ability. 5. Be ambitious, have good learning ability and stress resistance.