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1、同公區(qū)服務(wù)員開例會(huì)，發(fā)放清潔用品，安排當(dāng)日工作； 2、根據(jù)需求及時(shí)調(diào)整工作分工； 3、勤巡查，發(fā)現(xiàn)問題及時(shí)匯報(bào)并處理； 4、做好本部范圍內(nèi)的消防安全檢查工作，消除事故隱患； 5、按照酒店標(biāo)準(zhǔn)進(jìn)行對(duì)客服務(wù)； 要求： 1、操作及保養(yǎng)機(jī)器設(shè)備的知識(shí)； 2、清潔劑的知識(shí)； 3、大理石及地毯清潔保養(yǎng)技能；、 4、培訓(xùn)管理員工的技巧。

崗位職責(zé) 1.確保自己的服飾、發(fā)型整潔、淡妝等方面全部符合規(guī)定的要求。 2.查看交班記錄，了解上一班的移交事項(xiàng)，并負(fù)責(zé)處理。 3.熟悉預(yù)訂資料，了解客情，尤其要記住即將來店的貴賓、?？偷男彰?，了解酒店的所有活動(dòng)。 4.熟悉酒店有關(guān)客房銷售的各項(xiàng)政策，向來店賓客推銷客房，努力爭(zhēng)取最好的經(jīng)濟(jì)效益。 5.熟練總臺(tái)各項(xiàng)專業(yè)業(yè)務(wù)和技能，搞好對(duì)客服務(wù)。 6.熟練掌握店內(nèi)外信息，提供準(zhǔn)確的問訊服務(wù)。 7.負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)。 8.負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗(yàn)證制度。 9.制作有關(guān)報(bào)表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求 1.大專以上文化程度，懂得英語。 2.性格開朗、頭腦靈活、工作踏實(shí)，具有較強(qiáng)的服務(wù)意識(shí)、推銷意識(shí)和責(zé)任感。 3.通曉酒店各項(xiàng)對(duì)客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺(tái)工作程度和規(guī)范。 4.相貌端正，身體健康。

崗位職責(zé) 1.掌握所負(fù)責(zé)樓層的住客狀況，提供對(duì)客服務(wù)。 2.管理好樓層定額物品，嚴(yán)格控制客用品消耗，做好廢品回收。 3.負(fù)責(zé)對(duì)結(jié)帳房間的查房工作。 4.負(fù)責(zé)查收賓客洗衣、酒水的送回和補(bǔ)充工作。 5.負(fù)責(zé)樓層公共區(qū)域衛(wèi)生的清潔工作和部分房間的清潔工作。 6.負(fù)責(zé)杯具的清潔與消毒工作。 7.負(fù)責(zé)臟布草的收集、更換與新布草的折疊、擺放工作。 8.完成易耗品的每期盤點(diǎn)工作。 崗位要求 1.有X年以上客房工作經(jīng)驗(yàn)。 2.身體健康，相貌端正。 3.接受過正規(guī)客房服務(wù)工作培訓(xùn)。

【崗位職責(zé)】 1、負(fù)責(zé)規(guī)劃公司的市場(chǎng)發(fā)展策略，把握公司在行業(yè)中的發(fā)展方向，完成公司在行業(yè)中的市場(chǎng)定位，及時(shí)提供市場(chǎng)反饋并對(duì)公司的市場(chǎng)操作計(jì)劃不斷優(yōu)化與完善； 2、通過各種市場(chǎng)推廣手段完成既定的品牌營(yíng)銷目標(biāo)，對(duì)營(yíng)銷預(yù)期目標(biāo)及實(shí)際效果負(fù)責(zé)； 3、負(fù)責(zé)大客戶開發(fā)、會(huì)議、渠道拓展、商務(wù)洽談、開發(fā)和協(xié)調(diào)各類媒體資源，建立有效的媒介傳播手段等； 4、負(fù)責(zé)團(tuán)隊(duì)的建設(shè)與管理，全面安排、管理市場(chǎng)部的年度市場(chǎng)策略和市場(chǎng)計(jì)劃； 【崗位要求】 1、學(xué)歷要求：大專以上學(xué)歷，廣告、市場(chǎng)營(yíng)銷、新聞、大眾傳播等相關(guān)專業(yè)優(yōu)先 2、工作經(jīng)驗(yàn)及年限：五年以上酒店市場(chǎng)管理工作經(jīng)驗(yàn)，3年以上市場(chǎng)營(yíng)銷負(fù)責(zé)人工作經(jīng)驗(yàn) 3、培訓(xùn)：戰(zhàn)略管理、組織變革管理、管理能力開發(fā)、市場(chǎng)營(yíng)銷及談判技巧等方面的培訓(xùn) 4、專業(yè)技能：對(duì)市場(chǎng)營(yíng)銷工作有深刻認(rèn)知，有較強(qiáng)的市場(chǎng)感知能力、敏銳地把握市場(chǎng)動(dòng)態(tài)、市場(chǎng)方向的能力、密切的媒體合作關(guān)系 5、通用技能（計(jì)算機(jī)/語言等）熟練使用辦公軟件。普通話標(biāo)準(zhǔn)流利 6、職業(yè)素養(yǎng)及勝任能力要求：高度的工作熱情，良好的團(tuán)隊(duì)合作精神，有較強(qiáng)的觀察力和應(yīng)變能力、出色的人際溝通能力、團(tuán)隊(duì)建設(shè)能力、組織開拓能力 7、有度假型酒店經(jīng)驗(yàn)優(yōu)先

1、制定并執(zhí)行酒店人力資源戰(zhàn)略和計(jì)劃，確保其與酒店的戰(zhàn)略目標(biāo)和業(yè)務(wù)需求相符合。 2、負(fù)責(zé)員工招聘、培訓(xùn)、績(jī)效管理、薪資福利等方面的策略和計(jì)劃，并推動(dòng)其落實(shí)。 3、監(jiān)督和支持員工發(fā)展和職業(yè)規(guī)劃，為員工提供必要的培訓(xùn)和發(fā)展機(jī)會(huì)。 4、建立和維護(hù)良好的勞動(dòng)關(guān)系，處理員工投訴和糾紛，確保員工對(duì)公司的忠誠(chéng)度和滿意度。 5、負(fù)責(zé)部門內(nèi)各項(xiàng)管理，包括預(yù)算計(jì)劃、重點(diǎn)方向等重點(diǎn)管理。 6、負(fù)責(zé)對(duì)內(nèi)外的聯(lián)系，對(duì)內(nèi)實(shí)際匯報(bào)并落實(shí)工作；對(duì)外界積極主動(dòng)接待聯(lián)系。

崗位職責(zé):? 1.全權(quán)負(fù)責(zé)處理酒店的一切事務(wù)，完成酒店所確定的各項(xiàng)目標(biāo)；制定酒店經(jīng)營(yíng)目標(biāo)和管理發(fā)展方向，保證經(jīng)營(yíng)業(yè)務(wù)順利進(jìn)行； 2.協(xié)調(diào)內(nèi)、外部關(guān)系，使酒店有一個(gè)高效率的工作團(tuán)隊(duì)；抓好重要客人的接待工作，塑造酒店良好的內(nèi)、外部交流溝通； 3.制定有效的激勵(lì)政策和適合店情的考核標(biāo)準(zhǔn)； 4.抓好酒店員工隊(duì)伍建設(shè)和人才培養(yǎng)工作，全面提高酒店員工的素質(zhì)； 5.負(fù)責(zé)酒店年度預(yù)算與決策的編制，嚴(yán)格控制酒店的經(jīng)營(yíng)成本和開支，檢查分析每月營(yíng)業(yè)情況； 6.全面負(fù)責(zé)酒店的安全管理，有重點(diǎn)地定期巡視公眾場(chǎng)所及各部門工作情況，檢查或抽查服務(wù)質(zhì)量。 任職資格:? 1.45歲以內(nèi)（45歲以上不考慮），大專及以上學(xué)歷； 2.5-10年酒店管理工作經(jīng)驗(yàn)，最少5年以上同等崗位工作經(jīng)歷；具備全服務(wù)酒店總經(jīng)理經(jīng)驗(yàn) 3.熟悉酒店項(xiàng)目運(yùn)營(yíng)管理，能夠領(lǐng)導(dǎo)團(tuán)隊(duì)搭建起酒店項(xiàng)目的運(yùn)營(yíng)管理體系；? 4.具備良好的執(zhí)行能力，較高層面的系統(tǒng)化管理思維，極強(qiáng)的信息統(tǒng)合及分析判斷能力，極強(qiáng)的資源整合和運(yùn)用能力。 薪資：面議。

【崗位職責(zé)】 1、負(fù)責(zé)前臺(tái)日常運(yùn)營(yíng)管理工作，確保前臺(tái)服務(wù)流程順暢高效 2、監(jiān)督和指導(dǎo)前臺(tái)員工工作表現(xiàn)，提供必要的培訓(xùn)和指導(dǎo) 3、處理客人投訴及特殊需求，確?？腿藵M意度 4、協(xié)調(diào)與其他部門的溝通協(xié)作，確保信息傳遞準(zhǔn)確及時(shí) 5、負(fù)責(zé)前臺(tái)班次安排及人員調(diào)配，確保各時(shí)段服務(wù)人力充足 6、檢查前臺(tái)工作區(qū)域整潔及設(shè)備運(yùn)行狀況，維護(hù)良好工作環(huán)境 7、審核每日?qǐng)?bào)表及賬目，確保數(shù)據(jù)準(zhǔn)確無誤 8、執(zhí)行酒店各項(xiàng)規(guī)章制度及服務(wù)標(biāo)準(zhǔn) 【崗位要求】 1、具備良好的服務(wù)意識(shí)和職業(yè)素養(yǎng) 2、優(yōu)秀的溝通協(xié)調(diào)能力和團(tuán)隊(duì)管理能力 3、能夠熟練使用酒店管理系統(tǒng)及相關(guān)辦公軟件 4、具備較強(qiáng)的應(yīng)變能力和問題解決能力 5、能適應(yīng)倒班工作制 6、有酒店前臺(tái)工作經(jīng)驗(yàn) 7、形象氣質(zhì)佳，普通話標(biāo)準(zhǔn)

【崗位職責(zé)】 1、負(fù)責(zé)西餐熱菜廚房的日常運(yùn)營(yíng)管理，確保菜品出品質(zhì)量、口味和擺盤符合酒店標(biāo)準(zhǔn) 2、完成備餐、烹飪及裝盤工作，合理安排工作流程 3、根據(jù)菜單要求制定標(biāo)準(zhǔn)化操作流程，控制食品成本及原材料損耗 4、檢查廚房設(shè)備運(yùn)行狀況，確保工作區(qū)域符合衛(wèi)生及安全標(biāo)準(zhǔn) 5、協(xié)助廚師長(zhǎng)開發(fā)新菜品，定期更新季節(jié)性菜單 6、負(fù)責(zé)廚房員工的排班、培訓(xùn)及績(jī)效考核工作 【崗位要求】 1、具備西餐烹飪專業(yè)基礎(chǔ)，熟悉各類西式熱菜制作工藝 2、有較強(qiáng)的廚房管理能力，能有效組織協(xié)調(diào)團(tuán)隊(duì)工作 3、了解食品安全法規(guī)及廚房衛(wèi)生管理規(guī)范 4、具備成本控制意識(shí)，能合理管控食材庫(kù)存 5、工作細(xì)致認(rèn)真，能承受高強(qiáng)度工作壓力 6、有星級(jí)酒店或高端西餐廳工作經(jīng)驗(yàn)者優(yōu)先

【崗位職責(zé)】 1、負(fù)責(zé)迎接客人，引導(dǎo)客人入座，為客人介紹場(chǎng)所設(shè)施和服務(wù)項(xiàng)目。 2、根據(jù)客人的需求，提供酒水、小吃等餐飲服務(wù)。 3、保持包房或座位的整潔，及時(shí)更換煙灰缸，清理桌面垃圾。 4、協(xié)調(diào)與其他服務(wù)員或工作人員的工作，確保服務(wù)的連貫性和高效性。 5、協(xié)助客人進(jìn)行結(jié)賬，確保賬單準(zhǔn)確無誤。 【崗位要求】 1、服務(wù)意識(shí)強(qiáng)，能夠主動(dòng)為客人提供優(yōu)質(zhì)服務(wù)。 2、具備良好的溝通能力，能夠與客人進(jìn)行愉快的交流，解決客人的問題。 3、熟悉娛樂場(chǎng)所的服務(wù)流程和規(guī)范，能夠熟練操作相關(guān)設(shè)備。 4、了解酒水、小吃等餐飲產(chǎn)品的知識(shí)，能夠?yàn)榭腿颂峁I(yè)的推薦和建議。 5、具備良好的身體素質(zhì)，能夠適應(yīng)快節(jié)奏的工作環(huán)境。

Upon check in, register guest and assign rooms.? Accommodate special requestswhenever possible. If needed, assist guests in completing the registrationcards.? Use suggestive selling techniquesto sell rooms and to promote other services of the hotel. Verify the guest’smethod of payment and follow established credit-checking procedures or refercash handling payment to cashiers.? 辦理入住登記手續(xù)時(shí)，盡可能根據(jù)客人喜好安排房間。如果需要，幫助客人填寫登記表。運(yùn)用建設(shè)性銷售技巧推銷客房及其他酒店服務(wù)。確認(rèn)客人付款方式，遵循既定信用制度，接受現(xiàn)金支付。 ? Handle all front office cashiers’transactions such as posting charges to guests and exchanging foreign currencyaccording to the procedures.? At the endof shift, balance their cash float. 執(zhí)行前臺(tái)出納一切帳務(wù)交易，例如：根據(jù)程序入帳，兌換外幣。下班時(shí)平帳。 ? Answer all guest requests and questions ina friendly and caring manner, whether by telephone or in person,provide/receive information and takes appropriate actions or refer the mattersto the relevant persons to handle.? Itmay be and not inclusive of issuing a safe deposit box, handling messages ordealing with a complaints. 無論電話或面對(duì)面交流，均應(yīng)禮貌地回答客人訊問。提供或接收信息并采取相應(yīng)行動(dòng)，或移交給相關(guān)人員處理。例如：提供保險(xiǎn)箱，處理留言，處理投訴。 ? Coordinate room status updates with thehousekeeping department by notifying them of late check-outs, early check-insand special requests. 協(xié)助客房部更新房間狀態(tài)，例如：通知團(tuán)隊(duì)離店時(shí)間，延遲結(jié)帳，提前登記入住以及其它特殊需要。 ? Keep themselves informed of product andservice knowledge as well as the hotel daily and meeting activities.? 隨時(shí)了解酒店服務(wù)設(shè)施信息以及每日會(huì)議活動(dòng)。 ? Possess a working knowledge of the roomreservation procedures.? 掌握預(yù)定程序。 ? Maintain the neatness of his/her workingarea. 保持工作區(qū)域清潔衛(wèi)生。

【崗位職責(zé)】 1、為部門各分部提供充足的后勤保障，保證物品的合理配備量；控制和計(jì)算各分部成本。 2、負(fù)責(zé)部門所有物品的申領(lǐng)、保管、發(fā)放和盤點(diǎn)工作。 4、依照財(cái)務(wù)部要求定期對(duì)部門使用的固定資產(chǎn)、客用物品、工具設(shè)備進(jìn)行檢查和統(tǒng)計(jì)。 5、經(jīng)常查看物資的有效日期，防止蟲害、霉變，發(fā)現(xiàn)問題及時(shí)解決。 6、每月盤點(diǎn)一次樓層的易耗品，勞動(dòng)用品及貴重物品的數(shù)量。 7、嚴(yán)格按規(guī)定存放易燃物品，做好防火安全工作。 8、保持庫(kù)房的清潔和整潔。 【崗位要求】 1、有兩年以上庫(kù)房工作經(jīng)驗(yàn)。。 2、熟知各種工具，會(huì)使用電腦。 4、身體健康，相貌端正 。 5、參加過相關(guān)專業(yè)培訓(xùn)。

1、負(fù)責(zé)餐廳的運(yùn)作，熟知設(shè)備、家具、餐具的擺設(shè)及使用情況;及時(shí)補(bǔ)充、簽備各項(xiàng)配料、和樓面必須的各種用品。 2、協(xié)助上級(jí)對(duì)餐廳的物資進(jìn)行有效的管理和保養(yǎng);保持餐廳清潔衛(wèi)生，設(shè)施設(shè)備整潔，確保餐廳正常運(yùn)作。 3、協(xié)助對(duì)上級(jí)培訓(xùn)服務(wù)員，以使每位當(dāng)班的服務(wù)員掌握必要的工作技巧順利有效地進(jìn)行服務(wù)。 4、檢查員工儀容儀表，負(fù)責(zé)每日班前班后的例會(huì)，妥善安排當(dāng)天的服務(wù)工作，有效的處理當(dāng)天面臨的問題或難題。 5、熟知餐廳特色出品、菜式，培訓(xùn)服務(wù)員推銷的技巧，使服務(wù)最佳，收益最大化。 6、妥善、委婉的處理顧客的投訴和質(zhì)疑，積極聽取顧客的意見，尋求方法改善或改進(jìn)，從而提高顧客的滿意度。 7、負(fù)責(zé)樓面人員的考勤、假期、班次的安排，以及對(duì)每一位服務(wù)員的考核評(píng)估工作。 崗位要求 1.大學(xué)高中以上或同等學(xué)歷畢業(yè)； 2.必須具備2年以上相關(guān)工作經(jīng)驗(yàn)； 3.具有良好的外表、和開朗的性格 4.具有較強(qiáng)的管理能力、及良好的人際關(guān)系。

崗位職責(zé) ·確保熟悉地中海采購(gòu)政策和流程； ·跟進(jìn)供應(yīng)商保險(xiǎn)覆蓋并符合全球地中海保單要求，確保保險(xiǎn)豁免已獲風(fēng)險(xiǎn)管理部門批準(zhǔn)； ·更新采購(gòu)訂單的程序并向團(tuán)隊(duì)說明，以使所有團(tuán)隊(duì)成員知道限制，批準(zhǔn)和購(gòu)買流程； ·確保有恰當(dāng)?shù)牟少?gòu)程序，在管理層批準(zhǔn)后只有采購(gòu)部才能下達(dá)采購(gòu)訂單； ·確保根據(jù)政策獲得的有競(jìng)爭(zhēng)力的報(bào)價(jià)； ·審查經(jīng)各部門提交的所有采購(gòu)請(qǐng)求和采購(gòu)訂單； ·協(xié)助部門經(jīng)理制定倉(cāng)庫(kù)管理制度，監(jiān)督倉(cāng)庫(kù)，物流整體工作事務(wù)及日常工作管理，協(xié)調(diào)部門與各職能部門之間的工作； ·協(xié)助部門經(jīng)理監(jiān)督倉(cāng)庫(kù)收發(fā)存作業(yè)程序及配合固定資產(chǎn)盤點(diǎn)工作，完善倉(cāng)庫(kù)管理的各項(xiàng)流程和標(biāo)準(zhǔn)； ·負(fù)責(zé)監(jiān)督倉(cāng)庫(kù)貨品和環(huán)境的清潔，整齊和衛(wèi)生工作。 任職要求： ·中專及以上學(xué)歷，擁有酒店業(yè)采購(gòu)/倉(cāng)庫(kù)管理3年及以上經(jīng)驗(yàn)； ·熟悉Office軟件，具備極強(qiáng)的責(zé)任心、為人正直、較強(qiáng)的信息獲取能力、踏實(shí)細(xì)心、路條理清晰； ·具備采購(gòu)經(jīng)驗(yàn)優(yōu)先。

職位概述MAIN DUTIES: 為酒店開發(fā)并執(zhí)行營(yíng)銷戰(zhàn)略，確保達(dá)成營(yíng)收與客房銷售目標(biāo)，調(diào)整營(yíng)銷戰(zhàn)略，實(shí)施具體行動(dòng)，監(jiān)控并完成各項(xiàng)目標(biāo)。 Develop and implement sales and marketing strategies for the hotel to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved. 負(fù)責(zé)酒店籌備與酒店開業(yè)的運(yùn)營(yíng)以其他相關(guān)工作。 Manage hotel Operations and other relative challenges for pre-opening and opening. 工作職責(zé)DUTIES AND RESPONSIBILITIES: ?財(cái)務(wù)回報(bào)Financial Returns: ?? 在預(yù)算內(nèi)達(dá)成營(yíng)收目標(biāo)和員工銷售目標(biāo)，使利潤(rùn)率最大化。參與制定部門年度預(yù)算、酒店的營(yíng)銷計(jì)劃、經(jīng)營(yíng)及財(cái)務(wù)計(jì)劃。 Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans. ? 擬定并執(zhí)行銷售計(jì)劃，推動(dòng)客房入住率明顯上升，提高平均房?jī)r(jià)，提升業(yè)務(wù)量，增加餐飲和宴會(huì)銷售。 Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales. ? 審核每月報(bào)表和銷售預(yù)測(cè)報(bào)告，分析當(dāng)前和潛在營(yíng)銷趨勢(shì)，協(xié)調(diào)各種活動(dòng)增加營(yíng)收與市場(chǎng)份額，并監(jiān)督進(jìn)展，確保業(yè)績(jī)達(dá)到或優(yōu)于既定營(yíng)收計(jì)劃。 Review monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan. ? 制定、開發(fā)各種特別活動(dòng)和銷售活動(dòng)，向潛在客戶推廣酒店業(yè)務(wù)。參加貿(mào)易展以及全國(guó)和本地大型營(yíng)銷活動(dòng)，增加新業(yè)務(wù)機(jī)遇，為酒店提升營(yíng)銷機(jī)會(huì)。 Create and develop special events and sales blitzes to showcase? 員工團(tuán)隊(duì)People: ? 主管日常銷售活動(dòng)事務(wù)，計(jì)劃并分配工作，為每個(gè)員工設(shè)定工作績(jī)效目標(biāo)。為員工提供教導(dǎo)、輔導(dǎo)并給予定期反饋，協(xié)助解決各種員工矛盾，提高員工績(jī)效，并對(duì)員工優(yōu)異的工作表現(xiàn)予以認(rèn)可。 Direct day-to-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance. ? 對(duì)酒店?duì)I銷部門員工進(jìn)行教育、培訓(xùn)和激勵(lì)，促使酒店?duì)I收目標(biāo)得以達(dá)成。確保員工獲得完成工作職責(zé)所需的信息、市場(chǎng)數(shù)據(jù)以及各種工具與設(shè)備。 Educate, train and motivate sales and marketing teams to achieve hotel revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties. ? 同關(guān)鍵客戶和外部相關(guān)人員（如：賓客、航空公司、批發(fā)商、旅行社、廣告商、本地社區(qū)團(tuán)體）建立聯(lián)系并保持聯(lián)絡(luò)，借此增加團(tuán)體及會(huì)議業(yè)務(wù)量，包括客房銷售、餐飲銷售和宴會(huì)服務(wù)等。 Develop and maintain relationships with key clients and outside contacts (example: guests, airliners, wholesalers, travel agencies, ad agencies, local community groups) in order to produce group and/or convention business, to include room sales, food and beverage sales, and catering/banquet services. 賓客體驗(yàn)Guest Experience: ? 為賓客提供各種信息（如：忠誠(chéng)計(jì)劃、本地景點(diǎn)、餐廳、設(shè)備信息），以提升賓客體驗(yàn)。 Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience. ? 安排酒店會(huì)議及業(yè)務(wù)團(tuán)隊(duì)活動(dòng)，同其它酒店級(jí)部門協(xié)調(diào)，共同完成銷售部門同潛在客戶達(dá)成的協(xié)議中所規(guī)定的各項(xiàng)服務(wù)。 Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients. ? 同有關(guān)部門交流所有相關(guān)信息，包括即將抵達(dá)的貴賓、大型團(tuán)體或其他重要賓客的要求和特殊需求。 Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups,? ? 主管各種營(yíng)銷活動(dòng)，增銷各種酒店服務(wù)、產(chǎn)品及設(shè)施。 Lead marketing efforts to upsell guests on hotel services, offerings, and amenities. 企業(yè)責(zé)任Responsible Business: ? 發(fā)現(xiàn)降低營(yíng)銷效果和酒店整體銷售情況的運(yùn)營(yíng)問題，同相關(guān)部門協(xié)作共同解決。 Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions. ? 提升酒店與品牌在本地的知名度，有時(shí)可能需要作為酒店代表接受媒體采訪等。 Develop awareness and reputation of the hotel and the brand in the local community, may serve as the hotel representative for media related inquiries. ? 同本地社會(huì)團(tuán)體的業(yè)務(wù)領(lǐng)導(dǎo)、官員和代表保持密切聯(lián)系，確保酒店能經(jīng)常獲得高規(guī)格的曝光度。 Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotel. ? 若同廣告機(jī)構(gòu)、咨詢公司和其它供應(yīng)商開展合作，擴(kuò)大廣告投資效益，確保廣告體現(xiàn)品牌形象。 Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity.

【職位描述】 1. 協(xié)助經(jīng)理負(fù)責(zé)度假村前廳部的接待和管理工作，熟知前廳服務(wù)設(shè)施的功能，處于完好狀態(tài)。 2. 協(xié)助經(jīng)理負(fù)責(zé)新員工的入職以及相關(guān)培訓(xùn)工作。 3. 保持良好的客際關(guān)系，能獨(dú)立有效地處理賓客投訴。 4. 協(xié)助度假村與前廳經(jīng)理處理突發(fā)事件。 【任職要求】 1. 大專以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)1年以上。 2. 熟悉度假村前廳的經(jīng)營(yíng)管理工作，具有較強(qiáng)的工作責(zé)任感和敬業(yè)精神。 3. 督導(dǎo)前廳各分部員工服務(wù)質(zhì)量標(biāo)準(zhǔn)、操作流程標(biāo)準(zhǔn)并對(duì)前廳部各項(xiàng)工作實(shí)施全面監(jiān)管。 4. 有效貫徹、落實(shí)并完成部門制訂的每月工作計(jì)劃。 5. 英語對(duì)話流利，有較強(qiáng)的協(xié)調(diào)管理能力 ? ? ? ?? 【G.O福利】 1.雙人住宿； 2.一日三餐國(guó)際自助餐廳； 3.吧臺(tái)飲料暢飲； 4.度假村內(nèi)所有娛樂活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用； 5.機(jī)場(chǎng)接送服務(wù)； 6.工作滿一年往返度假村和住址機(jī)票； 7.完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn)； 8.國(guó)際化G.O團(tuán)隊(duì)； 9.擁有登臺(tái)演出的機(jī)會(huì)； 10.每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì)； 11.Club Med海外度假村免費(fèi)房間； 12.快速晉升通道

SERVICE AND ORGANIZATION ? Ensure compliance with the customer contract for its service by applying standards for all his services ? Be the guarantor of a joyful environment within his perimeter.  ? Support the creation of innovative and diversified events ? Apply the implementation (early season), monitoring (season) and closure (end of season) processes for the entire department. ? Inform your manager of information from the field, dysfunctions observed in your department ? Propose appropriate solutions. ? Customize customer service without incurring additional costs or changes in the standards defined by the Services Department. ? Be present at key moments of the service to coordinate the teams and be the privileged and recognized interlocutor of the GMs. ? Adapt the organization according to infrastructures, ? Respect the pricing and strengthen emphasis, develop turnover on wines for sale if necessary ? Organize and distribute work for the restaurant team. ? To be a force of proposal on the evolution of high-end service in his service. QUALITY / HEALTH AND SAFETY: ? Establish, apply and monitor the application of health and safety standards in his department. ? Make a diagnosis, at the opening, of the state of his service (premises, equipment and resources available), ensure a control throughout the season and take necessary measures in case of problems (decision or request for intervention from his manager) ? Ensure the maintenance and preservation of premises and equipment ? Participate in the Health and Safety Unit. ? Ensure good waste management in the service (sorting, collection…) ? Ensure good management of dangerous products in the service (storage, protection equipment…) ? Limit electricity and water consumption  ECONOMIC RESULTS: ? Guarantee the operation of your service within a given framework (budget, performance, staff)  ? Ensure the follow-up and analysis of the various existing reporting tools and related action plans to rationalize management and optimize incomes in compliance with norms and standards. ? Submit monthly economic results to your manager. MANAGEMENT ? Demonstrate leadership ? Adopt a coaching posture in your management ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Ensure good social climate in your department (pay particular attention to the staff restaurant) and organize meetings for corrective follow-up ? Be exemplary through his visibility among teams and customers We hope: You responsible for the implementation of the Service offer defined by the Management in restaurants and, if necessary, for diswashing.  You are responsible for the quality and relationships of your team with GMs. Your KPI -Client:Quality of reception and service -Business:Respect for equipment and heritage. Orders management And development of sales -People:Absenteeism rates, Turn over and team development

職位描述: 1. 用英語為賓客提供優(yōu)質(zhì)的酒水服務(wù)。 2. 出品酒水并進(jìn)行收費(fèi)酒水的銷售。 3. 吧臺(tái)的日常和月盤點(diǎn)，填寫銷售盤點(diǎn)表。 4. 吧臺(tái)日常酒水的申領(lǐng)，補(bǔ)充和保管。 5. 吧臺(tái)設(shè)備、用品的保養(yǎng)使其正常運(yùn)轉(zhuǎn)。 6.協(xié)助副經(jīng)理進(jìn)行部分管理 任職條件: 1.能使用英語進(jìn)行日常溝通。 2.兩年以上酒水出品經(jīng)驗(yàn)，一定的管理經(jīng)驗(yàn) 3.良好的酒水知識(shí)，熱愛本職工作，有責(zé)任心，能吃苦耐勞。 4.身體健康，儀表端莊。 5.該崗位需每周工作6天?? ? ? ? ? ? 福利： 1. 雙人住宿 2.一日三餐國(guó)際自助餐廳 3. 吧臺(tái)飲料暢飲 4. 度假村內(nèi)所有娛樂活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用 5. 機(jī)場(chǎng)接送服務(wù) 6. 工作滿一年往返度假村和住址機(jī)票 7. 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn) 8. 國(guó)際化G.O團(tuán)隊(duì) 9. 擁有登臺(tái)演出的機(jī)會(huì) 10. 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì) 11. Club Med海外度假村免費(fèi)房間 12. 快速晉升通道

MAIN MISSIONS: -He/she is responsible for budgets of the bar (sales, PMH, HR, energy, consumables) and manages the sales and the bar margins, notably by respecting the partnership agreements. -He/she optimizes the quality of the service, the application the hygiene and the safety procedures and the training of his/her team -He insures the delivery of the services integrating the animation of the village ORGANIZE THE BAR -Adapt the organization (production, distribution, storage) in function of infrastructures and existing equipments, theme and animation program -Establish the technical index cards (cocktails, snacks, glass type, hygiene,) and assure the follow-up -Determine product needs respecting for the ordering schedule -Control the rotation of day stocks taking into account hygiene standards and economical constraint -Apply the F&B agreements partnership according to sector  -Organize the workload of the bar team -Optimize the use of the given material MANAGE THE BAR -Create the conditions (organization, product selection, development) to reach and deliver the bar objectives in the respect with the Quali-Signs -Propose and establish actions to develop the sales and improve margins with the cooperation of the F&B manager or Hotel Services Manager -Identify and argue equipment requirements (PMH, Cleaning products) -Participate in the elaboration of the conditions of contract of the special events -Optimize the pricing, engage promotional actions, strengthen the display   ENFORCE THE APPLICATION OF THE SERVICES FOLLOWING THE DEFINED STANDARDS -Apply the procedures and the standards ("Quali-Signs" "Pro-Signs") -Control the application of Quali-Signs and Pro-Signs in bars - Engage corrective actions to be in line with Quali-Signs and Pro-Signs -Participate with the F&B Manager or Hotel Services Manager in the selection of the local goods (not referenced) -Give an opinion on the quality of the delivered goods -Be present at the key moments of the service to coordinate the teams and be the interlocutor of the GMs -Conceive with the coordinator of animation the “Mise en avant” of the services according to the themes and to the events -Report in the RRB or Responsible Hotelkeeper if necessary  ENFORCE THE APPLICATION OF THE STANDARDS OF HYGIENE AND SAFETY -Apply the HACCP method and the safety regulations - Control the application of the method HACCP and the safety regulations in bars -Engage corrective actions to be in line with the HACCP method and the safety regulations by monthly self-checks -Organize and inspect the cleaning of premises, equipments and materials -Watch the maintenance of premises and equipments -Report in the RRB or Responsible Hotelkeeper if necessary  MANAGE ITS BAR TEAM -Train GO / GE -Evaluate GO / GE on the objectives fixed with them -Reveal in his(her) team the GOs and GEs with potential ( key GO) -Elaborate the hourly schedules of the team, identify needs, establish and follow the punctuality/presence (within the framework of the regulation of the country) - Warn the F&B Manager or HSM if any noticed grave facts -Animate and motivate its team

SERVICE AND ORGANIZATION ? Guarantee the application of standards and ensure an optimal customer experience ? Apply and enforce the restaurant manager's organization ? Ensure the distribution, use and return of laundry ? Allocate consumables and PMH products ? Alert the restaurant manager about the need for laundry, consumables and PMH ? Check the setting up of tables before/during and after the services ? Control the dressing and decoration of buffets to enhance the value of kitchen services ? Be present during the service and welcome GMs to restaurants ? Supervise the restaurant team during the various stages of the service ? Control the quality, speed, service and clearing of tables during service ? Ensure the promotion of wines on the menu ? Control the execution of the task schedule ? Replace the Restaurant Manager in case of absence COMPLY WITH HYGIENE & SAFETY STANDARDS IN RESTAURANTS ? Check the application of H.A.C.C.P method and the health and safety rules ? Alert the restaurant manager to non-compliance with the implementation of the H.A.C.C.P. method and health and safety rules by restaurant teams ? Ensure that unaccompanied minors do not consume alcohol, in particular that they do not help themselves at self-service alcoholic beverage dispensing points ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials ? Transmit to technical services malfunctions and damage observed in restaurants ? Respect and control the application of personal hygiene and clothing rules ? Apply procedures for closing the activity ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers We hope you are ... ? An explorer, available and ready to live in a Club Med resort ? An experienced professional with qualifications ? Enthusiastic about dining services and team management ? A charismatic leader who manages a team of 10 to 30 people ? A indispensable right arm, ready to assist the restaurant Manager with organizing the service and managing the teams ? A friendly server who welcomes, seats and serves in the dining room (300 to 1000 meals per service) ? An outstanding coach who supervises, unites and develops your teams ? A good salesperson who stimulates additional sales ? A sharp manager who can juggle between orders and stocks ? A caretaker who makes certain of application and respect of health and safety standards

1. 接待顧客、為顧客提供建議、銷售產(chǎn)品以滿足客戶需求和期待 2. 接受貨物、核對(duì)交貨單 3. 根據(jù)Club Med的標(biāo)準(zhǔn)和商品銷售流程布置產(chǎn)品陳列、存放 4. 關(guān)注客戶、客戶需求和客戶期待以維護(hù)老客戶 5. 考慮客戶的評(píng)價(jià)和建議，并將相關(guān)評(píng)價(jià)和建議反饋給總經(jīng)理 6.管理底下的團(tuán)隊(duì)并安排其工作 7.根據(jù)度假村情況，組織相關(guān)活動(dòng)

【崗位職責(zé)】： 1.負(fù)責(zé)賓客關(guān)系團(tuán)隊(duì)日常工作的管理 2.督導(dǎo)員工按照Clubmed的制度以及要求提供服務(wù) 3.維護(hù)客戶關(guān)系，提高客人滿意度 4.負(fù)責(zé)客戶投訴處理以及突發(fā)事件、各類意外處理 5.負(fù)責(zé)各項(xiàng)報(bào)告、報(bào)表的編制 6.各項(xiàng)活動(dòng)的組織與參與 【任職要求】： 1. 具有大專以上學(xué)歷。 2. 具有3年以上同崗位經(jīng)驗(yàn)。 3. 具有較好的英語基礎(chǔ) 。 4. 熟悉酒店前廳運(yùn)營(yíng)以及管理。 5. 具有較強(qiáng)的組織能力和溝通能力及管理能力。 6. 該崗位需每周工作6天? ????????????? 【G.O福利】： 雙人住宿； 一日三餐國(guó)際自助餐廳； 吧臺(tái)飲料暢飲； 度假村內(nèi)所有娛樂活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用； 機(jī)場(chǎng)接送服務(wù)； 工作滿一年往返度假村和住址機(jī)票； 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn)； 國(guó)際化G.O團(tuán)隊(duì)； 擁有登臺(tái)演出的機(jī)會(huì)； 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì)； Club Med海外度假村免費(fèi)房間； 快速晉升通道。

職責(zé)描述： 1. 接待、帶領(lǐng)4-17歲的兒童開展室內(nèi)外活動(dòng) 2. 開展并鼓勵(lì)兒童參加手工、體育等不同項(xiàng)目 3. 策劃游戲并安排兒童上臺(tái)表演 4. 照顧兒童用餐衛(wèi)生和安全 任職要求： 1.性格活潑開朗，不安于現(xiàn)狀，渴望多姿多彩的生活方式。 2.渴望結(jié)交來自各地的新朋友，能夠去不同的城市工作。 3.男女不限，20歲以上，普通話流利（掌握英語及其它外語者更佳） 4.覺得自己有愛心，童心未泯能和兒童玩成一片 5.有過兒童看護(hù)、夏令營(yíng)、日托相關(guān)經(jīng)驗(yàn)優(yōu)先 6.掌握CPR和急救證書者優(yōu)先考慮

【崗位職責(zé)】： 1. 負(fù)責(zé)客房部的整體經(jīng)營(yíng)和運(yùn)作；分配督導(dǎo)員工工作，制定工作計(jì)劃。? 2. 確保部門成本及各項(xiàng)費(fèi)用，得以良好的控制。 3. 根據(jù)度假村的運(yùn)營(yíng)標(biāo)準(zhǔn)，隨時(shí)對(duì)房間和設(shè)施設(shè)備及各項(xiàng)物品進(jìn)行檢查。? 4. 制定部門的年度預(yù)算，并確保部門的經(jīng)營(yíng)費(fèi)用控制在預(yù)算之內(nèi)。 5. 檢查客房部的設(shè)施和管理，抽查及提升本部門整體工作質(zhì)量及工作效率。 6. 組織編制部門工作程序及工作考評(píng)。 【任職要求】： 1. 大專及以上學(xué)歷 2. 有3年以上同職位工作經(jīng)驗(yàn)以及具備酒店籌開經(jīng)驗(yàn)。 3. 熟悉客房部專業(yè)知識(shí)，熟練使用電腦，持有客房部經(jīng)理上崗證或資格證書優(yōu)先。 4. 掌握熟悉客房管理、服務(wù)流程和質(zhì)量標(biāo)準(zhǔn)。 5. 具有組織協(xié)調(diào)能力、應(yīng)變能力、經(jīng)營(yíng)能力以及文字表達(dá)能力和信息管理能力。 6. 接受每周工作6天。 ? ? 【G.O福利】： 雙人住宿； 一日三餐國(guó)際自助餐廳； 吧臺(tái)飲料暢飲； 度假村內(nèi)所有娛樂活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用； 機(jī)場(chǎng)接送服務(wù)； 工作滿一年往返度假村和住址機(jī)票； 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn)； 國(guó)際化G.O團(tuán)隊(duì)； 擁有登臺(tái)演出的機(jī)會(huì)； 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì)； Club Med海外度假村免費(fèi)房間； 快速晉升通道。

Main missions  1.Ensure the quality of welcome and services provided to the groups, with his/her perfect knowledge of the Village. 2.Ensure the follow-up of the groups’ programmes and the fair application of the contract’s articles. 3.Be the main contact between the Village and the Client Company. 4.Manage and train his/her team. 5.Ensure the operations’ economic and qualitative results. 6.Implement dynamic local sales to groups to optimize his/her financial objectives.   MANAGE THE TEAM 1.Train and make sure that his/her direct staff members also pass on training 2.Work out the team’s work schedule, distribute tasks,in compliance with local and Club Med’s regulations 3.Participate and make sure that the team participates to the village life (according to the groups’ schedule) 4.Lead, motivate and guide the GOs and GEs in his/her department, during weekly meetings 5.Carry out the team’s individual assessments and identify potentials 6.Decide and discuss sanctions for faults observed, jointly with the Human Resources 7.Participate to weekly operation meetings with the Hotel Department   MANAGE THE CLUB MED BUSINESS ACTIVITY 1.Carry out the implementation of the programmes for the eductours or internal seminars and spotting trips 2.Be liable for the inventory (beginning and end of season) of Club Med Business premises and equipment 3.Prepare the investment/renovation/maintenance requests for the following season 4.Draft the end of season results and report and do the filing 5.Ensure compliance with the budget and end of month realizations 6.Account for economic results 7.Be aware and be known of local competitors   GENERATE DYNAMIC SALES (if no sales team in the Village) 1.Be able to identify and qualify local companies’ potential 2.Design a sales offer adapted to the Village 3.Respond to local requests and develop local turnover 4.Negotiate and lead sales 5.Participate to local exhibitions and events in connection with the promotion of Club Med Business 6.Monitor the payment of deposits and carry out local invoicing 7.Carry out the assessment of groups sold locally Requirements: 1. Specific colleague course or above 2. Good English spoken and writing 3. Experience in the same postion at least one year 4. Accpet work 6 days a week