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The Digital & Distribution Manager is responsible for the strategy and execution of digital media and e-commerce activities. This position will support hotel marketing by developing digital marketing programs. Digital marketing efforts will include: search engine marketing (including PPC and SEO), mobile marketing, display advertising and assisting with social media planning. This position will also oversee Ecommerce activity including the management of the hotel’s web site and mini-sites. 數(shù)字營銷及分銷渠道經(jīng)理負(fù)責(zé)數(shù)字媒體和電子商務(wù)活動(dòng)的戰(zhàn)略和執(zhí)行。該職位將通過開發(fā)數(shù)字營銷計(jì)劃來支持酒店?duì)I銷。數(shù)字營銷工作將包括：搜索引擎營銷（包括PPC和SEO），移動(dòng)營銷，展示廣告和協(xié)助社交媒體規(guī)劃。該職位還將監(jiān)督電子商務(wù)活動(dòng)，包括酒店網(wǎng)站和迷你網(wǎng)站的管理。

Responsible for receivingand ensuring correct delivery of guest’s luggage to and from rooms, airport andcars and assists all guests with inquiries and requests. The Bellman performsvarious errands related to guest’s needs, comfort and satisfaction. 負(fù)責(zé)將客人的行李順利送往或送離房間、機(jī)場和汽車，并對客人的問詢和申請?zhí)峁﹨f(xié)助。 應(yīng)接服務(wù)員需要從事各種各樣的雜務(wù)，以滿足客人的需要，保證其舒適和滿意。

酒吧的負(fù)責(zé)人 1.負(fù)責(zé)餐廳的酒水管理工作。 2.建立、健全餐廳酒水的各項(xiàng)管理制度和工作規(guī)范。 3.檢查運(yùn)營情況,督導(dǎo)、落實(shí)各項(xiàng)規(guī)章制度和工作規(guī)范，發(fā)現(xiàn)問題及時(shí)予以解決。 4.督促員工做好會(huì)所所有設(shè)施設(shè)備的日常保養(yǎng)。 5.審核各種物品的申領(lǐng)，并控制成本。 6.有國際酒店同崗位的經(jīng)驗(yàn)3-5年。 調(diào)酒師 1.熟練掌握酒水知識(shí)。 2.根據(jù)出品標(biāo)準(zhǔn),結(jié)合哈爾濱特色,適時(shí)開發(fā)創(chuàng)新產(chǎn)品。 3.所有酒品符合出品標(biāo)準(zhǔn)。 4.確保符合操作標(biāo)準(zhǔn)和食品衛(wèi)生相關(guān)政策。 5.熟練掌握經(jīng)典雞尾酒，分子雞尾酒并可以自創(chuàng)雞尾酒。 6.了解葡萄酒的相關(guān)知識(shí)。

Responsible for receiving and ensuring correct delivery of guest’s lu age to and from rooms, airport and cars and assists all guests with inquiries and requests. The Bell performs various errands related to guest’s needs, comfort and satisfaction. 負(fù)責(zé)將客人的行李順利送往或送離房間、機(jī)場和汽車，并對客人的問詢和申請?zhí)峁﹨f(xié)助。 行李員需要從事各種各樣的雜務(wù)，以滿足客人的需要，保證其舒適和滿意。

·?reets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every ?opportunity ? ·?隨時(shí)以友好的態(tài)度與客人打招呼，為客人提供幫助，盡量用客人名字稱呼客人。 ? ·?Registers and rooms all arrivals according to established procedures ·?按照酒店的程序，為所有到達(dá)客人登記及安排房間。 ·?Maintains intimate knowledge of departmental standards and procedures ·?詳細(xì)了解部門標(biāo)準(zhǔn)及程序。 ·?Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation ·?為客人登記、結(jié)賬及更換房間，按照預(yù)定部要求，確保把所有數(shù)據(jù)完整輸入酒店電腦系統(tǒng)。 ·?Maintains cashier float and ensures accurate daily report of all money received ·?維持現(xiàn)金流動(dòng)，確保收到現(xiàn)金的準(zhǔn)確性。 ·?Cashes hotel guest’s personal and travelers checks and assists with currency exchange ·?為酒店客人兌換個(gè)人或旅游支票，協(xié)助客人兌換現(xiàn)金。 ·?Responsible and attends to guest’s request of using the service of safety box at all times ·?通過保險(xiǎn)箱服務(wù)，滿足客人要求。 ·?Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. ·?了解酒店所有的促銷政策，如季節(jié)性的打包，宣傳單上的促銷內(nèi)容，以及洲際酒店集團(tuán)的促銷政策。 ·?Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty?Manager if he/she unable to assist ·?處理客人投訴，回答客人提出的疑問，在不能解決時(shí)，上報(bào)給前臺(tái)主管或大堂副理。 ·?Be?familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels ·?熟悉其他的洲際酒店及其地址，以至客人在登記卡上指出下一個(gè)目的地時(shí)，能為客人推銷另外的洲際酒店。 ·?Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service ·?盡量讓住店客人對你所提供的服務(wù)滿意，在客人離開時(shí)，為客人留下良好的酒店印象。 ·?Performs the audit balances and prepares all works for audit in an orderly fashion ·?完成審記報(bào)告，為審記做準(zhǔn)備。 ·?Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems ·?了解預(yù)定程序標(biāo)準(zhǔn)，其中包括：正確使用表格，怎樣讀電報(bào)、電子郵件、信息，怎樣通過預(yù)定系統(tǒng)了解可供房間資源。 ·?Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand ·?按照洲際品牌標(biāo)準(zhǔn)，維持良好的個(gè)人儀態(tài)、儀表。 ·?Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times ·?保持前臺(tái)工作區(qū)域的干凈，及正常工作秩序。 ·?To handle the rebate, paid out /the account transferring. ·?處理折扣，付款及賬目轉(zhuǎn)移。 ·?Base on Check list of each shift to complete task ·?根據(jù)每日工作任務(wù)檢查表來更好的完成工作 ·?Assist guests with all inquiries, both hotel and non-hotel related ·?回答客人有關(guān)酒店及非酒店的質(zhì)疑。 ·?Conduct effective shift briefings to ensure hotel activities and operational requirements are known ·?有效制作值班簡報(bào)，確保員工知曉酒店活動(dòng)及操作要求。 ·?Maintain detailed knowledge of the activities of the day and alert to any potential problems ·?詳細(xì)了解酒店日?；顒?dòng)，警惕潛在問題。 ·?Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events ·?詳細(xì)了解酒店附近的各個(gè)地方，如：餐廳、劇院、購物中心、電影院、娛樂場所、銀行、領(lǐng)事館、車站及其他特殊場所。 ·?Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards ·?按照酒店標(biāo)準(zhǔn)，確保表格、小冊子的供給。 ·?Consult Log Book for information/request left by outgoing shift ·?查看前一個(gè)值班在記事薄里留下的信息。 ·?Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy ·?按照酒店政策，處理送給客人的郵件、信息、傳真、電報(bào)及其他特殊物品。 ·?Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests ·?處理客人送出的郵件、包裹郵資及貨物。 ·?Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed ·?按照酒店鑰匙政策，確?？腿髓€匙、前廳保存的其他鑰匙的順序及安全。 ·?Receive telephone calls and take messages for guests who are out, in accordance with hotel policy ·?按照酒店政策，在接到外出客人電話時(shí)，留言給客人。 ·?Record incoming registered mail, telegram, parcel, telex in appropriate file ·?存檔記錄好客人的掛號(hào)信、電報(bào)、包裹。 ·?Perform?other duties as maybe assigned by superiors ·?完成上級布置的其他工作

·?Preparing monthly operational results for meetings with cluster hotels. ·?為與集團(tuán)酒店的會(huì)議準(zhǔn)備月度運(yùn)營結(jié)果報(bào)告。 ·?Understand the responsibilities of other units and departments and co-operate with them. ·?了解其它部門的職責(zé)并與其密切合作。 ·?Supervises the work of the Executive Office staff. ·?監(jiān)督行政辦公室員工的工作。 ·?Access and use work processing computer packages and keep up to date with enhancements to latest upgrades. ·?熟練運(yùn)用辦公自動(dòng)化軟件并掌握最新版本應(yīng)用。 ·?Day-to-day secretarial work to include typing, filing, faxes and telephone etc. ·?日常文秘工作包括打字，整理文件，傳真和接聽電話等。 ·?Arranging internal / external appointments. ·?安排內(nèi)外會(huì)見。 ·?Taking minutes of Department Heads /Ex.Com meeting as requested. ·?需要時(shí)為部門領(lǐng)導(dǎo)會(huì)議和行政委員會(huì)會(huì)議作會(huì)議記錄。 ·?Reports directly to and communicates with the General Manager on all administrative matters. ·?直接向總經(jīng)理匯報(bào)和交流所有行政工作方面的事宜。 ·?Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate. ·?必要時(shí)配合，協(xié)調(diào)各部門領(lǐng)導(dǎo)和其它部門的秘書的工作并與他們進(jìn)行溝通。 ·?Assess priorities of work and assist in organizing General Manager’s priorities.? ·?確定工作的重要性從而協(xié)助總經(jīng)理安排工作的先后次序。 ·?Distribution of memos, letters and other information etc. ·?分發(fā)備忘錄，信件和其它信息等。 ·?Maintain a filing and trace system. ·?維護(hù)文件的檔案和跟蹤管理系統(tǒng)。 ·?Answer incoming telephone calls and either transfer, redirect or take a message. ·?接聽來電，進(jìn)行電話轉(zhuǎn)接、重?fù)芑蛄粞浴?·?Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.? ·?與酒店外的顧客和個(gè)人交往，包括但不限于：目前和可能的客戶，業(yè)主公司代表，供應(yīng)商，競爭對手和所在地社區(qū)成員。 ·?Maintains the utmost confidentiality and discretion when handling business affairs. ·?在處理業(yè)務(wù)時(shí)最大限度的保守機(jī)密并小心謹(jǐn)慎。 ·?Arrange room and restaurant reservations for VIP guests/personnel. ·?安排VIP客戶或私人的訂房和訂餐。 ·?Prepare welcome letters for GM’s signature. ·?準(zhǔn)備歡迎信給總經(jīng)理簽字。 ·?Demonstrate essential overall knowledge of the organization. ·?掌握本組織結(jié)構(gòu)的基本知識(shí)。 ·?Understand the responsibilities of other sections and departments and co-operate with them. ·?理解其他部門的工作職責(zé)并能與之協(xié)調(diào)。 ·?Communicate in both verbal and written with the owning company. ·?與業(yè)主公司保持口頭和書面的溝通。 ·?Other tasks assigned by General Manager. ·?完成總經(jīng)理交代的其他事項(xiàng)。

·?Maintain the hotel in your qualified trade to the desired standard ·?利用自己專業(yè)技能對酒店進(jìn)行維護(hù)并達(dá)到期望的標(biāo)準(zhǔn)。 ·?Shift inspection and rectification ·?當(dāng)班檢查和修整工作。 ·?Complete work orders as requested by the Chief Engineer to meet customer requirements ·?按照總工程師的工作指令完成工作，從而滿足客人的要求。Initiate/identify project work required throughout the hotel ·?計(jì)劃和確定酒店內(nèi)需要完成的工作項(xiàng)目。Implement and action the preventative maintenance program ·?實(shí)施和執(zhí)行預(yù)防性維修保養(yǎng)計(jì)劃。 ·?Demonstrate flexibility in changing the work schedule in light of guest priorities ·?表現(xiàn)出工作的靈活機(jī)動(dòng)性，按照客人的輕重緩急變更時(shí)間。 ·?General building minor maintenance repairs ·?對大廈進(jìn)行小型的維修保養(yǎng)。 ·?Ensure pool chemical level is in accordance with legislative requirements, is vacuumed and surrounding area maintained to standards established ·?確保游泳池化學(xué)品等級符合法律要求，確保游泳池進(jìn)行真空清潔，且泳池周圍區(qū)域按定的標(biāo)準(zhǔn)進(jìn)行維護(hù)。 ·?Ensure plant rooms are checked and cleaned and are in operating order ·?確保檢查機(jī)房和進(jìn)行清潔工作，確保設(shè)備在正常狀態(tài)下工作。 ·?Carry pager and respond to requests from departments regarding minor maintenance issues throughout the day ·?全天佩帶呼機(jī)，對部門要求執(zhí)行的小型維修項(xiàng)目予以回應(yīng)。 ·?Conduct lighting checks to ensure all globes are in working order ·?檢查電燈，確保所有燈泡正常工作。 ·?Investigate reported faults for laundry and kitchen equipment ·?調(diào)查有關(guān)洗衣和廚房設(shè)備的故障報(bào)告。 ·?Carry out any minor repairs to guest rooms or public areas ·?執(zhí)行客房和公共區(qū)域的小型維修。 ·?Liaise directly with departments regarding the completion of work orders and prioritize in order of guest satisfaction ·?直接與部門交流有關(guān)工作單的執(zhí)行和優(yōu)先順序問題，以便使顧客滿意。

·?To assist the Purchasing Manager in ensuring that there is a proper follow-up of the orders after they have been placed and to see that the goods are delivered to the Hotel’s needs. ·?協(xié)助采購部經(jīng)理確保收到的采購申請單有人負(fù)責(zé)跟進(jìn)，并留意送抵的貨品是否符合酒店要求。 ·?To bring the matter to the attention of the Purchasing Manager who will take appropriate step to expedite matters, if should delays occur. ·?如發(fā)生不能按時(shí)交貨，應(yīng)通報(bào)采購部經(jīng)理，引起他的注意，以便他采取必要的措施敦促盡快到貨。 ·?To maintain files of executed and unexecuted orders. ·?將完成和未完成訂單分別歸檔保存。 ·?To keep adequate up-to-date files for purchasing records and establish and maintain a proper filing system for easy reference and tracing. ·?及時(shí)更新采購記錄，建立良好的檔案管理系統(tǒng)，以便查找和追蹤。 ·?To maintain documentation flow between the Accounts, Purchasing and other departments. ·?建立和保持與財(cái)務(wù)部及其他部門間的文件傳遞程序。 ·?To assist the purchasing Manager in the preparation of Monthly Purchasing Report based on prices of merchandise during the market surveys, comparatively analysis of suppliers’ prices during the month, and actual prices paid by the Hotel for the same period. ·?根據(jù)市場調(diào)查價(jià)格，協(xié)助采購經(jīng)理準(zhǔn)備采購月報(bào)表，比較分析同期供貨商報(bào)價(jià)和酒店實(shí)際支付的采購價(jià)。 ·?To attend the marketing survey arranged by Cost Controller, joined by Executive Chef, Cost Controller, F&B Manager or their assistant, as required by Hotel’s policies and procedures. ·?按照酒店政策規(guī)定參加由成本控制總監(jiān)組織，有行政總廚，成本控制總監(jiān)，餐飲經(jīng)理或其助手參與的市場調(diào)查。 ·?To be familiar with import procedures and documentation’s and approaches that may be required from Local Government. ·?熟悉當(dāng)?shù)卣嘘P(guān)進(jìn)口貨物的政策，文件以及審批程序。 ·?Keeps abreast of the marketplace as to innovation and value ·?與市場的革新及價(jià)值保持一致。 ·?Processes purchase requests from departments ·?處理部門采購需求。 ·?Obtains competitive quotations and bids ·?獲得有競爭力的報(bào)價(jià)和投標(biāo)書。 ·?Ensure physical stock take is conducted as scheduled ·?確保按計(jì)劃進(jìn)行庫存實(shí)物盤點(diǎn)。 ·?Posts orders to inventory module and produces purchase order for receiver to match against goods received ·?將訂購需求輸入系統(tǒng)的存貨模塊，并在實(shí)際收物時(shí)從系統(tǒng)中調(diào)出相關(guān)的采購訂單，與實(shí)物核對。 ·?Place approved orders ·?接收批準(zhǔn)的采購定單。 ·?Establishes standard purchasing specifications ·?建立標(biāo)準(zhǔn)的采購規(guī)則。 ·?Ensures products and resources are assigned to the appropriate department and billed accordingly ·?確保物品準(zhǔn)確的分發(fā)到部門并相應(yīng)入帳。 ·?Supervises the hotels print shop to ensure timely and economical production of printed material ·?管理酒店的印刷店以確保及時(shí)的提供印刷服務(wù)。

·?Monitors competitors activities and assists in marketing intelligence ·?監(jiān)督競爭對手的活動(dòng)并協(xié)助監(jiān)察市場動(dòng)態(tài)。 ·?Refers sales leads to appropriate personnel within the InterContinental Hotels Group ·?在洲際酒店集團(tuán)的范圍內(nèi)將銷售線索提供給適合的人員。 ·?Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business ·?根據(jù)在銷售策略中既定目標(biāo)，向新的、現(xiàn)有的、有可能的客戶進(jìn)行銷售，并與其談判商定最適合的價(jià)格以爭取最大的利潤。 ·?Services existing business through management of account bases ·?通過客戶管理，向現(xiàn)有的客戶提供服務(wù)。 ·?Sell all facets of the hotel ·?銷售酒店的所有設(shè)施。 ·?Manage the corporate head office and the preferred hotel history for that company ·?管理公司總部檔案和了解公司優(yōu)先使用的酒店記錄。 ·?Develop and maintain a regular pattern of sales calls, meeting with principals of target market ·?設(shè)立和保持定期的銷售拜訪模式，與目標(biāo)市場的主要人物會(huì)面。 ·?Provides direction on, and conducts market research and analysis ·?指導(dǎo)和進(jìn)行市場調(diào)研和分析。 ·?Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business ·?根據(jù)酒店的營業(yè)需要，與業(yè)務(wù)聯(lián)系人、會(huì)務(wù)策劃者、游客和會(huì)展局、旅行社、旅游運(yùn)營商、航空公司、公司客戶、政府部門和其它客人發(fā)展并保持聯(lián)系。 ·?Builds profile within local market place through attendance at various events and local market place ·?通過參與當(dāng)?shù)厥袌龅母鞣N活動(dòng)在當(dāng)?shù)厥袌錾蠘淞⒘己眯蜗蟆?·?Conduct client interviews ·?對客戶進(jìn)行拜訪。 ·?Entertain clients ·?招待客戶。 ·?Plan and conduct familiarization tours and site inspections ·?策劃并實(shí)施使客人熟悉環(huán)境的現(xiàn)場考察活動(dòng)。 ·?Travel when required to promote the hotel and develop potential business ·?需要時(shí)出差對酒店進(jìn)行推銷，發(fā)展?jié)撛诘臉I(yè)務(wù)機(jī)會(huì)。 ·?Maintain regular contact with the IHG hotels in your region and the regional reservation office ·?與所在區(qū)域內(nèi)的洲際酒店集團(tuán)成員和區(qū)域預(yù)訂辦公室保持定期聯(lián)系。 ·?Monitors existing business and inputs into sales strategy meetings to maximize business ·?監(jiān)測現(xiàn)有業(yè)務(wù)，并在銷售策略會(huì)上提出建議以擴(kuò)大業(yè)務(wù)。 ·?Grows existing business and establishes and pursues leads which will develop business ·?發(fā)展現(xiàn)有業(yè)務(wù)，并建立和尋找發(fā)展業(yè)務(wù)的機(jī)會(huì)。 ·?Interfaces with operations on a timely basis ·?及時(shí)與運(yùn)營部門進(jìn)行溝通。 ·?Initiates and prepares tenders for business ·?起動(dòng)和籌備業(yè)務(wù)招標(biāo)工作。 ·?Assesses sales and marketing data ·?評估市場銷售數(shù)據(jù)。 ·?Assists with the preparation of new products and services ·?協(xié)助新產(chǎn)品和服務(wù)的準(zhǔn)備工作。 ·?Assists in the evaluation of sales and marketing activities ·?協(xié)助評估市場銷售活動(dòng)。 ·?Analyses sales mix and likely impact on hotel goals ·?分析銷售綜合計(jì)劃和可能對酒店目標(biāo)產(chǎn)生的影響。 ·?Implement direction from Director of Sales and Marketing and Regional Managers ·?按市場銷售總監(jiān)與地區(qū)經(jīng)理們的指示執(zhí)行相關(guān)工作。 ·?Liaison with advertising agency ·?與廣告機(jī)構(gòu)保持聯(lián)系。 ·?Stock control of collateral ·?宣傳品的庫存控制。 ·?Collateral input ·?設(shè)計(jì)宣傳品內(nèi)容。 ·?Execute advertising/creative briefs in a timely manner ·?及時(shí)進(jìn)行廣告設(shè)計(jì)的說明工作。 ·?Works with superior on manpower planning and management needs ·?和上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求 ·?Works with superior in the preparation and management of the Department’s budget ·?和上級領(lǐng)導(dǎo)一起進(jìn)行編制和管理部門預(yù)算。

o?New Employee Orientation o?新員工入職 o?Train the Trainer o?培訓(xùn)培訓(xùn)師 o?Customer Service Training o?賓客服務(wù)培訓(xùn) o?Technical job specific training (through certification of departmental standards and procedures) o?技術(shù)性職位的專門培訓(xùn)(部門規(guī)范程序證書) o?Supervisory Skills Training o?監(jiān)督管理技能培訓(xùn) o?Management Development o?管理層發(fā)展 o?Fire, Life and Safety Training o?消防和生命安全培訓(xùn) o?Selling Skills ?? o?銷售技巧 o?Employee retraining o?員工再培訓(xùn)

Oversees and directs all aspects of theSales and Marketing activities. Responsibilities include overseeing theplanning and development of promotional strategies and marketing plans; overseeand assist with the development and implementation of the sales and marketingplan; management of the sales and marketing team and reporting on effectivenessof the plan. Responsibilities also require direct and routine interaction withRegional Sales and Marketing office.? 對市場銷售活動(dòng)的各個(gè)方面進(jìn)行監(jiān)管和指導(dǎo)。職責(zé)包括對促銷策略和市場計(jì)劃的開發(fā)與策劃實(shí)施監(jiān)管；對市場銷售計(jì)劃的發(fā)展和實(shí)施進(jìn)行監(jiān)管和協(xié)助；管理市場銷售團(tuán)隊(duì)，并匯報(bào)計(jì)劃的有效性。本職位還需要與區(qū)域銷售與市場辦公室進(jìn)行直接的例行交流。 ·????????Demonstrated ability tointeract with customers, employees and third parties that reflects highly onthe hotel, the brand and the company? ·????????具有代表酒店，品牌和公司與顧客，員工和第三方交往的能力 ·????????Problem solving,reasoning, motivating, organizational and training abilities ·????????具有解決問題，推理，號(hào)召，組織和培訓(xùn)能力 ·????????Proficient in the use of Microsoftoffice ·????????精通微軟辦公軟件 ·????????Good communication andwriting skills ·????????良好的溝通和寫作技能

1.原則性強(qiáng)，職業(yè)化規(guī)范度高，具有良好的團(tuán)隊(duì)協(xié)作精神，出色的人際交往能力，誠實(shí)可靠、品行端正 Strong sense of principle, professional agement a lity ,a good team spirit of collaboration,excellent interpersonal skills,honest and reliable,Decency 2.具有較強(qiáng)的工作責(zé)任心和學(xué)習(xí)能力、良好的團(tuán)隊(duì)合作意識(shí) Have a strong sense of responsi lity and learning a lity,a good team spirit of collaboration 3.在餐廳適當(dāng)?shù)臍g迎賓客和有可能的賓客，使用技能和個(gè)人的社交技巧使客人獲得的體驗(yàn)。 To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills. 4.遵守當(dāng)?shù)氐男l(wèi)生和安全法規(guī)，或其它適用的規(guī)定，以及品牌規(guī)范和當(dāng)?shù)氐囊?guī)章制度。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

·?Responsible for the safety and security of guests, employees and establishment needs ·?負(fù)責(zé)酒店賓客、員工及設(shè)施的安全保衛(wèi)工作 ·?Implement procedures for security and emergency incidents ·?執(zhí)行安全和緊急事件處理程序 ·?In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan ·?發(fā)生火災(zāi)時(shí)，應(yīng)熟知并按照酒店應(yīng)急事件處理要求進(jìn)行工作 ·?Be familiar with location of fire alarms and firefighting equipment ·?熟悉消防報(bào)警及滅火器材的位置 ·?Maintain a good knowledge of the liquor act and criminal code ·?掌握有關(guān)酗酒及犯罪管理?xiàng)l理 ·?Maintain a regular presence in public area or your assigned post ·?保持定期的在公共區(qū)域或所負(fù)責(zé)的崗位值勤 ·?Prevent gambling on hotel premises ??? ·?禁止在酒店內(nèi)賭博行為 ·?Prevent Sabotage of hotel premises ·?禁止毀壞酒店設(shè)施的行為 ·?Patrol all areas including employee locker rooms, kitchens, food and beverage storage areas, car parking and remote areas ·?巡視酒店的所有區(qū)域，包括員工更衣室、廚房、餐飲庫房、停車場及其他偏僻區(qū)域 ·?Assist and maintain crowd control as required ·?按照要求協(xié)助維持人群的正常秩序 ·?Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended ·?確保所有未被使用的電源插座、冰箱、廚柜等的安全 ·?Act on reports delivered by the Security Manager regarding any unusual incidents identified by closed circuit television ·?根據(jù)保安管理員通過閉路監(jiān)視系統(tǒng)發(fā)現(xiàn)的異常情況采取相應(yīng)行動(dòng) ·?Ensure no undesirables loiter in or around the hotel premises ·?確保不受歡迎的人員不在酒店內(nèi)或酒店周圍出現(xiàn) ·?Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed ·?確保裝卸區(qū)無障礙，未經(jīng)批準(zhǔn)的車輛不得入內(nèi) ·?Coordinate functions with other security staff or Police and other government Securities and promote good will with them ·?協(xié)調(diào)與其它保安人員、公安人員及政府其它安全部門的職能關(guān)系，并與他們發(fā)展良好的關(guān)系 ·?Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken ·?執(zhí)行酒店的各項(xiàng)規(guī)章制度并向上級領(lǐng)導(dǎo)和人事部通報(bào)執(zhí)行情況 ·?Report directly and explain with details if any problem arising or malfunctioning property or equipment to superior or log book ? ·?直接向上級領(lǐng)導(dǎo)匯報(bào)并詳細(xì)解釋發(fā)現(xiàn)的問題或損壞財(cái)產(chǎn)設(shè)備的情況或在工作日志中記錄相關(guān)事宜 ·?Be correct, secure and courteous in handling any disciplinary or criminal case ·?正確、安全、禮貌地處理各類違規(guī)及犯罪案件 ???? ·?Establish and maintain the effective employee relations ·?建立并保持良好的員工關(guān)系 ·?Be alert for any unusual packages, guests or vehicles and advise superior of same ·?對于異常的行李、客人或車輛保持高度警惕，并向上級領(lǐng)導(dǎo)匯報(bào)相關(guān)情況 ·?Be thoroughly familiar of the property layout, design, entry and exit points ·?熟悉酒店布局、設(shè)計(jì)及出入口的情況 ·?Engage in staff bag checks and locker checks as directed by Human Resources ·?按照酒店人事部的要求檢查員工儲(chǔ)物柜及其隨身攜帶物品 ·?Make way by escorting VIPs and dignitaries when directed and direct traffic away from Porte Cochere and other busy thorough fares ·?按照指示對酒店重要客人及重要官員提供護(hù)衛(wèi)，保證大堂及其它繁雜區(qū)域的交通秩序正常 ·?Ensure that the safety control office is never left unattended ·?確保安全控制辦公室無缺崗情況 ·?Provide escort duty for money transfers to the General Cashier’s office or bank as required ·?按照要求對酒店與銀行之間的現(xiàn)金轉(zhuǎn)移提供護(hù)衛(wèi) ·?Complete the mission assigned by the manager now and then. ·?完成經(jīng)理臨時(shí)交辦的其它任務(wù)。

·?Prepares kitchen equipment for use ·?準(zhǔn)備廚房設(shè)備以便使用 ·?Assembles and prepare ingredients for menu items ·?為菜單上的項(xiàng)目安排準(zhǔn)備原料 ·?Prepares simple food items ·?準(zhǔn)備簡單的食品 ·?Prepares food for service ·?準(zhǔn)備食品為客人服務(wù) ·?Portions and plates food ·?將食品切片并置于盤子上 ·?Assists with checking and receiving goods ·?協(xié)助檢查和接收貨物 ·?Store goods ·?儲(chǔ)存貨物 ·?Maintain storage areas ·??管理儲(chǔ)存區(qū) ·?Clean and store equipment ·?清潔和儲(chǔ)存設(shè)備 ·?Clean premises ·?清潔房屋 ·?Handle waste and linen ·?處理垃圾和布草 ·?Maintain a hygienic kitchen ·?保持廚房衛(wèi)生 ·?Cleans kitchen and equipment ·?清潔廚房和設(shè)備 ·?Maintain high standards of personal hygiene ·?保持高度的個(gè)人衛(wèi)生 ·?Attends to all briefings ·?參加所有說明會(huì) ·?Participates in training ·?參加培訓(xùn)活動(dòng) ·?Other reasonable Ad hoc tasks assigned by supervisor ·?其他由主管分配的合理任務(wù)

·?Mise en Place and Food Preparation ·?準(zhǔn)備食品 ·?Assist with receiving and storage of goods ·?協(xié)助接收和存儲(chǔ)物品 ·?Clean and maintain equipment and premises ·?清潔并保持設(shè)備和物資的清潔 ·?Maintain hygienic standards and procedures ·?遵守衛(wèi)生規(guī)范和程序 ·?Assist with the preparation of functions and service ·?協(xié)助職責(zé)和服務(wù)的準(zhǔn)備工作 ·?Welcoming guests to the Restaurant, by using the Restaurant name ·?迎客人光臨餐廳，使用餐廳的名稱。 ·?Inquiring if they have a reservation and noting it in the reservation book if they do ·?詢問客人是否有預(yù)訂，如有預(yù)定在預(yù)訂冊上做記錄。 ·?Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book ·?為客人登記預(yù)訂并注有用餐喜好，如客人沒有預(yù)訂則在預(yù)訂冊上記錄。 ·?Being attentive to guest requests ·?周到的滿足客人要求。 ·?Escort guests to their preferred table or reserved table and seat guests according to restaurant standards ·?陪同客人前往喜歡的餐臺(tái)或預(yù)訂的餐臺(tái)，按餐廳標(biāo)準(zhǔn)安排客人就坐。 ·?Take telephone bookings and document in the Reservation book according to restaurant standards ·?接聽電話訂位并按餐廳的規(guī)范在預(yù)訂冊上記錄。 ·?Answer the telephone within prescribed number of rings. ?Efficiently and professionally handle multiple incoming calls at once. ·?在規(guī)定的電話鈴響數(shù)范圍內(nèi)接聽電話。高效專業(yè)的處理多通同時(shí)來電。 ·?Close checks to correct guest’s room account. ·?將帳單掛到正確的房帳上。 ·?Train new staff in brand standards ·?按集團(tuán)品牌服務(wù)標(biāo)準(zhǔn)培訓(xùn)新員工。 ·?Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor ·?周到的為客人服務(wù)，并盡可能解決客人的投訴，向上級報(bào)告所有事件。 ·?Assist with cellar operations ·?協(xié)助酒窖的工作 ·?Assist with the preparation of an outlet for service including: ·?協(xié)助餐廳的服務(wù)準(zhǔn)備工作： ·?Cleaning of equipment ·?分類和存儲(chǔ)設(shè)備 ·?Cleaning and maintaining glassware for service ·?清潔并保持玻璃器皿的清潔以備使用 ·?Cleaning and maintain flatware for service ·?清潔并保持餐具的清潔以備使用 ·?Cleaning and maintain china for service ·?清潔并保持瓷器的清潔以備使用 ·?o Preparing buffet service ·?準(zhǔn)備自助餐臺(tái) ·?o Preparing service equipment and materials ·?準(zhǔn)備服務(wù)設(shè)備和材料 ·?o Assisting with table preparation ·?協(xié)助餐臺(tái)的準(zhǔn)備工作 ·?Maintain detailed knowledge of menu, including daily specials ·?對菜單有具體的了解，包括每日特價(jià)。 ·?Ensure tables are cleared quietly and efficiently ·?確保迅速且高效的清理餐桌。 ·?Carry food and beverage trays in a safe manner to minimize breakages ·?安全的舉餐盤使破損將到最低。 ·?Professionally handle enquiries billing and payment of bills in compliancy with the hotel’s established policies and procedures ·?按照酒店的規(guī)章制度專業(yè)的處理詢問，結(jié)賬和付款。 ·?Ensure that all work is balanced at the end of each shift and that the total, balances with the computer’s total ·?確保每班結(jié)束時(shí)總賬，余款和計(jì)算機(jī)的總數(shù)等所有的賬目平賬。 ·?Complete dockets accurately and clearly ·?準(zhǔn)確和清楚的填寫收據(jù)。 ·?Maintain current information on all general activities of the hotel ·?了解當(dāng)前酒店所有的活動(dòng)。 ·?Establishes and maintains effective employee working relationships ·?與員工建立并保持良好的工作關(guān)系。 ·?Attends and participates in daily briefings and other meetings as scheduled ·?參加和參與每日的例會(huì)和其它計(jì)劃好的會(huì)議。 ·?Attends and participates in training sessions as scheduled ·?參加和參與計(jì)劃好的培訓(xùn)課程。 ·?Other reasonable Ad hoc tasks assigned by supervisor ·?其他由主管分配的合理任務(wù)

·?Conducts shift briefings to ensure hotel activities and operational requirements are known ·?開交班會(huì)，確保員工都清楚酒店活動(dòng)及操作要求。 ·?Supervise front office operations during assigned shift including: ·?監(jiān)督指定班次期間前廳的運(yùn)作，包括： ·?Maintenance of guest information ·?客人信息的維護(hù) ·?Maintenance of information about local events ·?本地活動(dòng)信息的維護(hù) ·?Compile occupancy statistics ·?編寫入住率統(tǒng)計(jì) ·?Supervise the use of?the public address system ·?監(jiān)督公共地址系統(tǒng)的使用 ·?Supervise group bookings ·?監(jiān)督團(tuán)隊(duì)預(yù)訂 ·?Assisting with serious complaints ·?協(xié)助處理重大投訴 ·?Supervise cashiering activities during shift including: ·?監(jiān)督班次期間的出納員活動(dòng)，包括： ·?Cash handling and banking procedure ·?現(xiàn)金處理和銀行程序 ·?Dealing with irregular payments ·?處理不定期付款 ·?Instructing staff in credit policies and facilities ·?教導(dǎo)員工信用政策及設(shè)施 ·?Instructing staff in cash security procedures ·?教導(dǎo)員工現(xiàn)金安全程序 ·?Carry out debtor control ·?執(zhí)行債務(wù)人控制 ·?Prepare reports ·?準(zhǔn)備報(bào)告 ·?Supervise the cashiering system ·?監(jiān)督出納員系統(tǒng) ·?In conjunction with the EDP manager to ensure the hotel system is maintained in accordance with the standard operating procedures. ·?與電腦部主管協(xié)作，確保酒店系統(tǒng)根據(jù)標(biāo)準(zhǔn)正常運(yùn)行。 ·?To ensure that all refused business is recorded and reported to Front Office Manager. ·?確保對所有被拒絕的業(yè)務(wù)做出記錄，并上報(bào)給前廳部經(jīng)理。 ·?Be able to handle main Guest complaint ·?有能力去處理客人的投訴

良好的英語基礎(chǔ)。 Good command of English language. 安全衛(wèi)生課程、HACCP證書，掌握當(dāng)?shù)氐沫h(huán)境、食品和安全衛(wèi)生規(guī)章。 Course on food safety and hygiene, HACCP certified, control environmental, local food safety and hygiene regulations 精通計(jì)算機(jī)程序、熟知軟件及電子表格系統(tǒng)。 Computer operation and familiarity with some software packages, including Spreadsheet programs. 關(guān)鍵控制要點(diǎn) Critical control points 餐飲部和工程部的預(yù)計(jì)維修清單 F&B and Engineering preventive maintenance list 糾正行動(dòng) Action plan rectification 做好易腐蝕食品的明細(xì)/質(zhì)量/交貨記錄 Specification / quality / delivery records for perishable food items 交貨包裝中的食品必須用可清洗的容器轉(zhuǎn)移 Items to be removed from delivery packaging and transferred in washable? containers 保證有足夠的冰箱，溫度控制運(yùn)轉(zhuǎn)正常 Sufficient and well maintained refrigeration equipment functioning at correct temperatures 每天檢查貯存的干凈狀態(tài)，保持恒溫 Daily spot check on storage conditions and holding temperatures

·?Perform all routine preventative maintenance and curative maintenance ·?執(zhí)行日常的防護(hù)性保養(yǎng)和補(bǔ)救性維護(hù)。Order and monitor fuels, lubricants and repair parts ·?定購和監(jiān)測燃料和潤滑油，維修部件。 ·?Maintain clean and tidy plant rooms ·?保持機(jī)房的整潔。 ·?Maintain a level of broader knowledge which enables you to handle minor problems in all fields of the department ·?掌握一定程度的知識(shí)，使自己能夠處理部門工作領(lǐng)域內(nèi)的小問題。 ·?Attend to all types of repair and maintenance work in the Hotel premises, including any new additions / extensions to the Hotel or any other properties maintained by the Hotel ·?參加酒店物業(yè)各類維修維護(hù)工作，包括酒店任何新的部分和延伸的部分，或由酒店負(fù)責(zé)維護(hù)管理的其它物業(yè)。 ·?Repair and maintain guest room facilities, light facilities, furniture and equipment ·?負(fù)責(zé)客房設(shè)施，照明設(shè)施，家具和設(shè)備的維修維護(hù)工作。Assist with the implementation of the hotel’s preventative maintenance system and repair log system ·?協(xié)助酒店預(yù)防性養(yǎng)護(hù)計(jì)劃和維修記錄系統(tǒng)的執(zhí)行工作。Prioritize work in line with guest requests and management ·?根據(jù)客人的要求安排工作的優(yōu)先順序并進(jìn)行管理。Inform superior of the status of repairs and pending costs and indicate when it would be reasonable to consider replacement ·?向上級匯報(bào)維修的狀況和需要的費(fèi)用，并在有必要考慮更換時(shí)向領(lǐng)導(dǎo)說明。 ·?Record daily service work, including maintaining individual replacement costs along with time/task labour hours cost ·?記錄每天的維修工作，包括每項(xiàng)維修工作的成本及花費(fèi)的時(shí)間，工作所用的人工小時(shí)成本。Participate in instructing colleagues on the proper operation, safety procedures and cleaning of all equipment ·?參與向同事介紹所有設(shè)備的正確操作方法，安全程序和清潔的工作。Establish and maintain proper parts inventory levels ·?設(shè)定并保持適當(dāng)?shù)牟考齑媪俊onduct and/or participate in staff meeting regarding proper operating and maintenance practices of equipment ·?執(zhí)行和參與有關(guān)設(shè)備正確操作和保養(yǎng)工作的員工會(huì)議。Implement and carry out maintenance program in accordance with established timeframes ·?按照設(shè)定時(shí)間執(zhí)行維護(hù)保養(yǎng)計(jì)劃。 ·?Carry out and document regular inspections of plant and equipment in computerised system ·?執(zhí)行并在計(jì)算機(jī)系統(tǒng)中記錄機(jī)械設(shè)備常規(guī)性的視查。 ·?Ensure that appropriate files are maintained and resources kept for future reference ·?確保文件存檔，以便將來參考之用。 ·?Complete daily reports outlining work undertaken for the day ·?完成每日報(bào)告，列明當(dāng)日完成的工作。 ·?Explore and incorporate environmentally friendly initiatives ·?探尋并配合環(huán)保工作。 ·?Efficient and effective use of recycling methods ·?有效的使用再利用的方法。

·?AIn the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known ·?在經(jīng)理缺席時(shí)主持交接班說明會(huì)，確保員工了解酒店的活動(dòng)和運(yùn)營的要求。? ·?Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up ·?在自己當(dāng)班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進(jìn)一步跟進(jìn)的工作。 ·?Oversee the Implementation of standards as detailed in the departmental standards and procedures manual ·?監(jiān)督部門工作程序手冊中列出的各項(xiàng)規(guī)范的貫徹執(zhí)行。 ·?Enforce shift hand over procedures ·?執(zhí)行交接班程序。 ·?Enforce correct bill paying procedures ·?遵守正確的結(jié)賬程序。 ·?Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products; etc ·?有效的進(jìn)行交接班說明會(huì)，確保所有員工了解重要客人，特殊活動(dòng)，每日特價(jià)，重點(diǎn)是推銷某些產(chǎn)品等。 ·?Supervise cash handling and banking procedures ·?監(jiān)督現(xiàn)金的處理和存放程序。? ·?Prepare daily banking and cash flow reports ·?編制每日存款和流動(dòng)資金報(bào)告。 ·?Establish and instruct staff in cash security procedures ·?制定并指導(dǎo)員工執(zhí)行現(xiàn)金安全制度。? ·?Deal with irregular payments ·?處理異常的付款情況。? ·?Supervise the maintenance of service equipment ·?監(jiān)督服務(wù)設(shè)備的維護(hù)保養(yǎng)。 ·?Monitor standards of guest facilities and services ·?監(jiān)督客用設(shè)施和服務(wù)的標(biāo)準(zhǔn)。? ·?Control stock and monitor security procedures ·?控制存貨和監(jiān)督保安成序。? ·?Assist with menu and wine list creation ·?協(xié)助菜單和酒水單的設(shè)計(jì)工作。? ·?Supervise outlet service including Tea Lounge ·?監(jiān)督餐廳及茶樓的服務(wù)。 ·?Works with Superior on manpower planning and management needs ·?和上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。 ·?Works with Superior in the preparation and management of the Department’s budget ·?和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。 ·?Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile ·?與廚師和餐飲經(jīng)理交流意見和客人的建議從而反應(yīng)當(dāng)前客人的情況。 ·?Manage special amenities and special events ·?特殊設(shè)施和活動(dòng)的管理工作。 ·?Anticipate market changes and review operations when necessary ·?有效的預(yù)測市場的變化，并在必要時(shí)審評運(yùn)營工作 ·?Up-sell property facilities ·?推銷酒店的設(shè)施。 ·?Actively pursue cost saving measures ·?積極的實(shí)行節(jié)約成本的措施。 ·?Recycle wherever possible ·?盡可能再利用能源。 ·?Manage wage and beverage cost ·?管理工資和飲料成本。 ·?Forecasting ·?進(jìn)行預(yù)測工作。 ·?Stock control ·?有效的控制存貨。 ·?Analyze statistics and change your operations to reflect customer preferences ·?分析統(tǒng)計(jì)數(shù)據(jù)，按照客人的喜好改變運(yùn)營方法。 ·?Mix your own shift hours to ensure you know what is happening in your department at all times (ie nights, days, week-ends and during the week, break, lunch and evening shifts) ·?混合自己的輪班時(shí)間確保隨時(shí)了解部門內(nèi)發(fā)生的事情(如夜班，白班，周末和周一至周五班，間休，午餐時(shí)間和晚班)。 ·?Make conversation to guests during their order and find out their likes and dislikes as well as building rapport ·?在客人點(diǎn)餐時(shí)與客人交談，發(fā)現(xiàn)客人的喜好，同時(shí)建立友善的關(guān)系。

工作職責(zé)： 1、負(fù)責(zé)希爾頓歡朋酒店的前期籌備及后期運(yùn)營管理工作； 2、指導(dǎo)銷售，參與制定酒店銷售預(yù)算，擬定酒店?duì)I銷計(jì)劃； 3、對于酒店的發(fā)展和營業(yè)額的提高提出可行性操作的建議，以最大的可能提高酒店贏利； 4、具有良好溝通，協(xié)調(diào)能力及服務(wù)意識(shí)； 5、熟悉中端及以上酒店運(yùn)營管理，具有戰(zhàn)略制定與實(shí)施能力，以及敏銳的市場感知及客戶開發(fā)能力； 6、建立符合歡朋的團(tuán)隊(duì)，有效的傳播歡朋精神。 任職資格： 1、32-42歲，男女不限； 2、3年中端及以上酒店總經(jīng)理管理經(jīng)驗(yàn)或3年以上高星級總監(jiān)管理經(jīng)驗(yàn)； 3、既往酒店RevPAR≥300，攜程點(diǎn)評≥4.8優(yōu)先； 4、工作穩(wěn)定，業(yè)績優(yōu)良，有過國際品牌酒店經(jīng)驗(yàn)者優(yōu)先； 5、可接受全國派遣。 我們提供的福利與機(jī)會(huì)： 1.?按標(biāo)準(zhǔn)薪資繳納五險(xiǎn)一金，集團(tuán)提供個(gè)人標(biāo)準(zhǔn)商業(yè)醫(yī)療保險(xiǎn)； 2.?希爾頓歡朋（中國）總經(jīng)理培訓(xùn)賦能； 3.?歡朋快樂大學(xué)的高效能、全方位培育； 4.?“一梯兩線”的多維度晉升成長機(jī)制； 5.?入職滿一年享品牌標(biāo)準(zhǔn)帶薪年假、法定節(jié)假日； 6.?豐富的“歡朋快樂日”文化體驗(yàn)活動(dòng)； 7.?為總經(jīng)理提供專業(yè)高效、協(xié)同支持的后端團(tuán)隊(duì)； 8.?快樂的工作氛圍，美好的歡朋體驗(yàn)。

任職資格： 1.能與各級員工互動(dòng)交流。 2.工作積極主動(dòng)。 3.了解，旅游產(chǎn)業(yè)和酒店銷售。 4.良好的交流溝通能力。 5.良好的團(tuán)隊(duì)合作精神。 任職要求： 1.具有至少2-3年國際連鎖酒店的相關(guān)經(jīng)驗(yàn)。 2.熟練操作微軟等操作系統(tǒng)。 3.良好的職業(yè)操守，原則性強(qiáng)，職業(yè)規(guī)范度高。 4.較強(qiáng)的工作責(zé)任心和學(xué)習(xí)能力，良好的團(tuán)隊(duì)合作意識(shí)。

工作內(nèi)容：負(fù)責(zé)電力設(shè)備及系統(tǒng)的操作、維修及保養(yǎng)工作。 職位要求：1. 具有機(jī)電維修，維護(hù)和建筑維護(hù)知識(shí)和技能。2.至少3年維護(hù)技工工作經(jīng)驗(yàn)。3.有良好的職業(yè)操守 4.具備上崗證書 。 工作時(shí)間：行政班次8.30-17.30。 福利待遇：福利待遇：雙休、法休、五險(xiǎn)一金、年假、員工津貼、八小時(shí)工時(shí)、免費(fèi)食宿、工齡獎(jiǎng)、年假、取暖費(fèi)報(bào)銷。

崗位職責(zé) 1、完成酒店客房及宴會(huì)方面的銷售目標(biāo)。 2、在銷售總監(jiān)的監(jiān)督下，履行酒店賦予的職責(zé)。 3、通過保持與其負(fù)責(zé)區(qū)域客戶的聯(lián)系來進(jìn)一步提高酒店的知名度。 4、清楚地了解其分管區(qū)域的銷售目標(biāo)，并預(yù)先在銷售計(jì)劃中將其按年/月/周的目標(biāo)進(jìn)行細(xì)分。 5、安排每日走訪客戶，以期在客房及餐飲上為酒店尋求更多的業(yè)務(wù)。 6、以最有效的方式劃分銷售區(qū)域。 7、履行客戶關(guān)系管理的職責(zé)，通過完成計(jì)劃周詳?shù)目蛻舭菰L實(shí)現(xiàn)銷售目標(biāo)。 8、提供售后服務(wù)，確保認(rèn)真對待所有投訴，在必要時(shí)與相關(guān)部門進(jìn)行溝通。 9、根據(jù)各自管轄區(qū)域撰寫市場及競爭者情況報(bào)告。 10、確保所有客戶信息的時(shí)時(shí)更新，包括數(shù)據(jù)信息的更新，產(chǎn)品跟蹤，客戶動(dòng)向。 崗位要求 1、有良好的職業(yè)操守。 2、了解旅游產(chǎn)業(yè)和銷售。 3、對工作日程安排的適應(yīng)性。 4、具有至少2-3年國際連鎖酒店的相關(guān)經(jīng)驗(yàn)。 5、形象好氣質(zhì)佳，女士優(yōu)選

崗位職責(zé)： 1、完成對客衣的收取、檢查、整理、包裝、送還等工作。 2、熟悉洗衣的服務(wù)內(nèi)容，以及客人特殊服務(wù)的處理方法及程序。 3、每日核對洗衣單并完成入賬工作。 崗位要求： 1、具有靈活及較強(qiáng)的溝通能力。