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【崗位職責(zé)】 與既有的客戶和潛在的客戶及合作伙伴保持密切的聯(lián)系 Active distribution of product information and creates awareness in the markets and business segments or responsibility 高效認(rèn)知和掌握銷售線索 Identifies and handles sales leads effectively and efficiently 代表酒店參加國(guó)際及國(guó)內(nèi)的銷售活動(dòng) Represents the hotel and participates in domestic and international sales activities 發(fā)揮創(chuàng)造力，為酒店的產(chǎn)品及部門做出應(yīng)有的貢獻(xiàn) Creative contribution to product and sales development 仔細(xì)計(jì)劃與客戶的會(huì)面，對(duì)預(yù)定的客戶實(shí)施客戶關(guān)系管理，完成銷售目標(biāo) Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews 在所負(fù)責(zé)的市場(chǎng)區(qū)域內(nèi)，監(jiān)視和報(bào)告市場(chǎng)及競(jìng)爭(zhēng)者的情況 Monitors and reports on market and competition within own market segment 準(zhǔn)備銷售報(bào)告，確保市場(chǎng)及客戶信息的準(zhǔn)確性，以便于工作的跟進(jìn) Prepares and updates customer management reports and ensures all nece 【崗位要求】 1、具備領(lǐng)導(dǎo)才能，了解所負(fù)責(zé)部門對(duì)各職位的責(zé)任 2、掌握使用互聯(lián)網(wǎng)及其它主要電腦系統(tǒng)的知識(shí) 3、掌握應(yīng)用銷售及前臺(tái)的電腦系統(tǒng) 4、了解商務(wù)旅游、旅游業(yè)國(guó)際市場(chǎng)，會(huì)議旅游及餐飲銷售 5、能夠掌握和理解市場(chǎng)和競(jìng)爭(zhēng) 6、必須具備良好的中，英文讀寫能力 7、良好的電腦技能，至少會(huì)使用微軟2003或以上操作系統(tǒng)、微軟辦公軟件2003或更高版本、互聯(lián)網(wǎng)及其它的流行出版軟件 8、良好的人際交往和溝通技巧 9、獨(dú)立工作和團(tuán)隊(duì)工作的能力 10、1年銷售與市場(chǎng)推廣方面的經(jīng)驗(yàn), 包括在國(guó)際連鎖酒店的管理經(jīng)驗(yàn)并有最少1年的銷售經(jīng)理經(jīng)歷

工作職責(zé) 確保完成皇冠假日酒店會(huì)議及相關(guān)工作的完成并貫穿整個(gè)會(huì)議銷售團(tuán)隊(duì) 對(duì)團(tuán)隊(duì)進(jìn)行指導(dǎo)并提供引導(dǎo)使之解決客人的特別要求 確?；使跁?huì)議程序的完整并徹底跟進(jìn) 確保將預(yù)測(cè)及實(shí)際營(yíng)業(yè)額輸入IBP系統(tǒng) 監(jiān)察競(jìng)爭(zhēng)對(duì)手的商業(yè)活動(dòng)和協(xié)助監(jiān)察市場(chǎng)動(dòng)態(tài) 根據(jù)在銷售策略中既定目標(biāo)，向新的、現(xiàn)有的、有潛質(zhì)的可談判最適合的價(jià)格以爭(zhēng)取利潤(rùn) 通過客戶管理，向現(xiàn)有的客戶提供服務(wù) 銷售酒店的所有設(shè)施 提供市場(chǎng)發(fā)展的趨勢(shì)，進(jìn)行市場(chǎng)調(diào)查和分析 根據(jù)酒店的營(yíng)業(yè)需要，發(fā)展與業(yè)務(wù)聯(lián)系人，會(huì)務(wù)策劃者，游客或商務(wù)會(huì)議旅行社，旅游工作者，航空公司，公司客戶，政府部門和其他的客人，并保持緊密的聯(lián)系 監(jiān)督現(xiàn)有的客戶并把其納入銷售策略以使業(yè)務(wù)量實(shí)現(xiàn) 發(fā)展現(xiàn)有的客戶和建立并跟蹤新的會(huì)議信息以發(fā)展會(huì)議及宴會(huì)的業(yè)務(wù) 及時(shí)與運(yùn)作部門進(jìn)行交流 在宴會(huì)或團(tuán)隊(duì)在住期間，需確保客人能隨時(shí)找到您以保證客人的滿意度 獲取客戶反饋意見，并采取必要行動(dòng)跟進(jìn)相關(guān)意見 保持活動(dòng)文檔及客戶在數(shù)據(jù)庫(kù)中的跟新 密切關(guān)注每個(gè)客戶及公司的業(yè)務(wù)量 預(yù)測(cè)團(tuán)隊(duì)房晚及宴會(huì)收入 分析銷售類型及對(duì)酒店目標(biāo)實(shí)際可能的影響 宴請(qǐng)客戶并帶潛在客戶進(jìn)行場(chǎng)地參觀 確保與客戶進(jìn)行高效聯(lián)系，并保證與宴會(huì)相關(guān)運(yùn)作部門的高效溝通 控制響應(yīng)時(shí)間并在2小時(shí)內(nèi)向客戶反饋 增加增效的機(jī)會(huì) 發(fā)掘潛在新市場(chǎng)，覆蓋并開拓新市場(chǎng)份額 在客戶詢價(jià)方面，與銷售團(tuán)隊(duì)要保持緊密溝通，并商討審核客人的詢價(jià) 準(zhǔn)時(shí)出席會(huì)前溝通會(huì)和會(huì)后總結(jié)會(huì) 與運(yùn)作部門和自身部門建立和諧的工作關(guān)系 確保提供高品質(zhì)的產(chǎn)品及服務(wù) 觀察及回顧宴會(huì)銷售方面的客戶表現(xiàn),分析市場(chǎng)及收入產(chǎn)量,完成或調(diào)整經(jīng)營(yíng)策略,使之達(dá)到預(yù)期目標(biāo) 以月為單位準(zhǔn)備宴會(huì)及會(huì)議的收入預(yù)測(cè) 與市場(chǎng)銷售總監(jiān)保持密切聯(lián)系以達(dá)到盈利,以及宴會(huì)場(chǎng)地的合理管理 與餐飲部保持密切聯(lián)系保證酒店食品衛(wèi)生安全控制標(biāo)準(zhǔn)的實(shí)施 不間斷的改善員工工作氛圍,提高效率及產(chǎn)量 不間斷的尋求客人的反饋提升觀念.菜單擺設(shè)提供客人多項(xiàng)選擇達(dá)到提高營(yíng)業(yè)額的目的 技能要求 有組織能力、關(guān)注細(xì)節(jié) 良好的客戶溝通和管理技巧 團(tuán)隊(duì)合作能力、宴會(huì)組織能力 電腦操作技巧（excel, word, email） 時(shí)間的控制與安排 了解財(cái)務(wù)制度，如：營(yíng)業(yè)額，利潤(rùn)，花費(fèi)及預(yù)估 熟練掌握Office辦公軟件 中英文書寫及語(yǔ)言能力 Opera S&C系統(tǒng) 相關(guān)行業(yè)的談判技巧 學(xué)歷 酒店管理，市場(chǎng)銷售或相關(guān)專業(yè)的大專學(xué)歷 經(jīng)歷 會(huì)議協(xié)調(diào)管理經(jīng)驗(yàn) 房務(wù)經(jīng)驗(yàn) 宴會(huì)銷售經(jīng)驗(yàn) 會(huì)議協(xié)調(diào)管理經(jīng)驗(yàn) 宴會(huì)銷售經(jīng)驗(yàn) 一年以上同等職位的工作經(jīng)驗(yàn) 備注：此崗位將會(huì)涉及蘇州太湖皇冠假日酒店籌開和蘇州太湖假日及智選假日酒店運(yùn)營(yíng)工作

Be fully responsible for the promotion and all related work of hotel MICE business.

崗位描述： 1、全面負(fù)責(zé)宴會(huì)和會(huì)議，展示會(huì)等的推銷、預(yù)訂工作； 2、根據(jù)所負(fù)責(zé)的區(qū)域，協(xié)助銷售總監(jiān)確保并最優(yōu)化所有的銷售機(jī)會(huì)； 3、針對(duì)目標(biāo)市場(chǎng)，建立常用拜訪會(huì)議模式； 4、確保制定銷售以及促銷市場(chǎng)的計(jì)劃； 5、制定宴會(huì)銷售的市場(chǎng)推銷計(jì)劃、簡(jiǎn)歷并完善宴會(huì)銷售部工作程序和標(biāo)準(zhǔn)，制定會(huì)議銷售規(guī)章制度并實(shí)施。

崗位職責(zé) 1、協(xié)助市場(chǎng)銷售總監(jiān)開發(fā)市場(chǎng)銷售計(jì)劃和預(yù)算準(zhǔn)備工作，負(fù)責(zé)完成酒店的會(huì)議、宴會(huì)、展會(huì)等銷售目標(biāo)和酒店的總營(yíng)業(yè)目標(biāo)。 2、制定會(huì)務(wù)銷售的市場(chǎng)推銷計(jì)劃、并完善會(huì)務(wù)銷售部工作程序和標(biāo)準(zhǔn)，制定會(huì)務(wù)銷售部規(guī)章制度并指揮實(shí)施； 3、分析當(dāng)前和潛在的營(yíng)銷趨勢(shì)，規(guī)劃各種活動(dòng)增加營(yíng)收與市場(chǎng)份額，確保完成全年的預(yù)算任務(wù)。 4、安排布置并督導(dǎo)下屬人員的正常工作； 5、建立改善宴會(huì)日記、客戶合同存檔、宴會(huì)訂單和預(yù)報(bào)單的存檔記錄，使之成為有效的工作程序和管理手段 6、定期對(duì)下屬進(jìn)行績(jī)效評(píng)估，按獎(jiǎng)懲制度實(shí)施獎(jiǎng)懲，并加強(qiáng)對(duì)員工的培訓(xùn)工作、提高員工素質(zhì)。 崗位要求 1、大專以上學(xué)歷，從事相關(guān)或同等職位3年以上經(jīng)驗(yàn)； 2、具有酒店會(huì)務(wù)銷售崗位工作經(jīng)驗(yàn)，能結(jié)合行業(yè)特點(diǎn)開展整體市場(chǎng)營(yíng)銷工作，具備團(tuán)隊(duì)合作精神； 3、對(duì)大型會(huì)務(wù)的組織及執(zhí)行有豐富的經(jīng)驗(yàn)，有優(yōu)質(zhì)客戶積累； 4、具有較強(qiáng)的管理能力、判斷和決策能力、人際溝通協(xié)調(diào)能力、計(jì)劃與執(zhí)行能力 5、有強(qiáng)烈的事業(yè)心，責(zé)任感和勇于開拓的精神

1. 有3年以上上海市場(chǎng)MICE開發(fā)經(jīng)驗(yàn)，并熟悉北京MICE市場(chǎng)； 2. 與上海、北京市場(chǎng)的會(huì)議終端組織者、重點(diǎn)協(xié)會(huì)、會(huì)議策劃公司及旅行社會(huì)展部門有廣泛的合作基礎(chǔ)； 3. 有較強(qiáng)的會(huì)議策劃能力、談判能力及溝通能力； 4. 強(qiáng)烈的市場(chǎng)競(jìng)爭(zhēng)意識(shí)，具有獨(dú)立工作能力，能夠承擔(dān)目標(biāo)壓力。 職責(zé)： 1. 制定上海及北京市場(chǎng)MICE業(yè)務(wù)開發(fā)策略，并執(zhí)行具體行動(dòng)計(jì)劃； 2. 開發(fā)潛在的MICE業(yè)務(wù)，與合作伙伴進(jìn)行商務(wù)洽談和簽約； 3. 制定MICE目標(biāo)市場(chǎng)推廣方案及計(jì)劃； 4. 根據(jù)實(shí)際業(yè)務(wù)及管理需求，每個(gè)月有1-2周在福州，其余時(shí)間主要在上海。 主要目標(biāo) ： 1. 以預(yù)算為主的KPI指標(biāo)分配，超出部分可規(guī)劃績(jī)效獎(jiǎng)勵(lì)； 2. 目標(biāo)市場(chǎng)MICE業(yè)務(wù)增量及占比； 薪資水平： 工資福利待遇對(duì)標(biāo)上海同行業(yè)水平

?1.客戶聯(lián)系與維護(hù)?：要與客戶保持密切聯(lián)系，通過電話、信函等方式跟蹤客戶，維護(hù)原有的銷售渠道，并開拓新的市場(chǎng)。他們需要建立并維護(hù)銷售數(shù)據(jù)庫(kù)，及時(shí)更新進(jìn)度信息，確保與客戶保持良好的關(guān)系，以滿足客戶需求并增加銷售。 ?2.市場(chǎng)開發(fā)與銷售?：負(fù)責(zé)酒店的市場(chǎng)開發(fā)、客源組織和客房銷售工作。他們需要掌握國(guó)內(nèi)外旅游市場(chǎng)動(dòng)態(tài)，定期分析市場(chǎng)動(dòng)向、特點(diǎn)和發(fā)展趨勢(shì)，擬定市場(chǎng)銷售計(jì)劃并組織實(shí)施。此外，他們還需積極參旅游宣傳、促銷活動(dòng)，與各地區(qū)客戶建立長(zhǎng)期穩(wěn)定的合作關(guān)系，不斷開拓新市場(chǎng)和新客源?。 ?3.客戶服務(wù)與銷售管理?：熱情接待客戶，細(xì)致講解，耐心服務(wù)，確保客戶滿意。他們需嚴(yán)格執(zhí)行酒店規(guī)章制度，完成銷售指標(biāo)任務(wù)，并通過良好的職業(yè)風(fēng)范和周到的售前、售中、售后服務(wù)展示酒店企業(yè)形象。銷售員還需催收費(fèi)用，完成銷售收入指標(biāo)，并對(duì)客戶提出的問題及時(shí)協(xié)調(diào)酒店各相關(guān)部門給予處理解決? ?4.市場(chǎng)調(diào)研與推廣?：了解市場(chǎng)信息與競(jìng)爭(zhēng)對(duì)手情況，對(duì)市場(chǎng)前景做出預(yù)測(cè)，及時(shí)上報(bào)上級(jí)主管及決策部門。? ?團(tuán)隊(duì)合作與協(xié)調(diào)?：協(xié)調(diào)各部門之間的關(guān)系，加強(qiáng)橫向溝通，配合做好接待、銷售工作。他們還需負(fù)責(zé)團(tuán)隊(duì)、散客及會(huì)議等服務(wù)項(xiàng)目的銷售工作，并參與組織、協(xié)同接待服務(wù)活動(dòng)?。 ?任職要求?： 教育背景?：大專及以上學(xué)歷。 年齡要求?：25-35歲。 工作經(jīng)驗(yàn)?：有酒店銷售行業(yè)的工作經(jīng)驗(yàn)，酒店管理和市場(chǎng)營(yíng)銷專業(yè)優(yōu)先。 能力要求?：形象氣質(zhì)佳，口才良好，性格開朗外向；能承受工作壓力，有工作激情和積極進(jìn)取的精神；有房地產(chǎn)工作經(jīng)驗(yàn)的優(yōu)秀應(yīng)屆畢業(yè)生也可考慮?

【崗位職責(zé)】 1、全面負(fù)責(zé)酒店會(huì)議，展示會(huì)等的推銷等工作； 2、制定會(huì)務(wù)銷售的市場(chǎng)推銷計(jì)劃、并完善會(huì)務(wù)銷售部工作程序和標(biāo)準(zhǔn)，制定會(huì)務(wù)銷售部規(guī)章制度并指揮實(shí)施； 3、參加酒店管理人員會(huì)議、完成上傳下達(dá)工作； 4、安排布置并督導(dǎo)下屬人員的正常工作； 5、建立改善宴會(huì)日記、客戶合同存檔、宴會(huì)訂單和預(yù)報(bào)單的存檔記錄，使之成為有效的工作程序和管理手段 6、定期對(duì)下屬進(jìn)行績(jī)效評(píng)估，按獎(jiǎng)懲制度實(shí)施獎(jiǎng)懲，并加強(qiáng)對(duì)員工的培訓(xùn)工作、提高員工素質(zhì)。

負(fù)責(zé)MICE銷售

【崗位職責(zé)】 1、協(xié)助制定年度MICE收入計(jì)劃。 2、協(xié)助制訂與MICE收入計(jì)劃相關(guān)的工作計(jì)劃，以確保收入計(jì)劃目標(biāo)得以實(shí)現(xiàn)。 3、對(duì)現(xiàn)有的和可能性的市場(chǎng)/趨勢(shì)進(jìn)行分析，協(xié)調(diào)各種活動(dòng)，以通過增加的業(yè)務(wù)量和提高的價(jià)格來保持并增加收入。 4、與當(dāng)?shù)氐?、英?guó)國(guó)內(nèi)的和國(guó)際市場(chǎng)上的航空公司、旅行社、商行、私人俱樂部和行業(yè)協(xié)會(huì)保持5、聯(lián)系，以發(fā)展新客戶及保持老客戶。通過個(gè)人銷售拜訪、電話和書面交流等與策劃者、企業(yè)客戶銷售人員、獎(jiǎng)勵(lì)購(gòu)買者、航空公司、旅游批發(fā)商等保持聯(lián)系。 6、設(shè)計(jì)并實(shí)施特別項(xiàng)目，通過如下手段取得更高的效率： ? ? ?提高平均房?jī)r(jià) ? ? ?增加入住率 ? ? ?增加淡季的業(yè)務(wù)量 ? ? ?增加當(dāng)?shù)夭惋嫼脱鐣?huì)的銷售 7、管理大客戶 8、監(jiān)管團(tuán)組業(yè)務(wù)的銷售和服務(wù)。 9、協(xié)調(diào)所有促銷材料的制作。 10、進(jìn)行市場(chǎng)調(diào)研并提供指導(dǎo) 11、監(jiān)視競(jìng)爭(zhēng)對(duì)手的活動(dòng) 12、與地區(qū)和公司的銷售隊(duì)伍保持緊密聯(lián)系，確保酒店得到公司適當(dāng)?shù)目紤]、指導(dǎo)和支持。 13、計(jì)劃并實(shí)施前往主要市場(chǎng)地區(qū)進(jìn)行銷售。 14、參加大型旅游活動(dòng)，促進(jìn)酒店的銷售工作。 15、制作每月銷售報(bào)告及預(yù)測(cè)。 16、會(huì)見在酒店下榻的大型活動(dòng)組織者的客戶，以保證客戶的滿意度 17、組織和參加酒店的大型與銷售和公關(guān)相關(guān)的活動(dòng) 18、和上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求 19、和上級(jí)領(lǐng)導(dǎo)一起進(jìn)行編制和管理部門預(yù)算。

Sales Activities Participate in sales activities by conducting sales calls and meeting with in house customers to strengthen relationship with customers, obtain market information and customers feedback. Oversee the planning of all sales activities to make sure that there is appropriate sales coverage and effective customer service at all times. Ensure all enquires received at sales office are handled promptly and efficiently. To make certain that the sales team is constantly soliciting new business opportunities and obtaining sales leads through various sources such as newspaper, internet, TV etc. To monitor the quantity of sales activities to make sure that all sales associates are conducting sales activities according the set guidelines in number of sales activities per day and call volume etc. Account Management To ensure that all information related to all accounts are recorded in Fidelio S&C and filed accordingly, and the accuracy of information in the systems is maintained at all times. Assist in the set up on strategies and tactics for each account and ensure that all Marriott resources are appropriately used. Conduct account review and account audit to check on the information obtained for each of the accounts. Review Call Reports to ensure that all accounts are properly managed. Ensure that sales call plan is set up by all sales associates and the plan is efficiently used. To ensure that sales targets are set up for all sales associates. Sales Strategy Planning Conduct weekly Sales Strategy Meeting to ensure all participants are sharing information on competitors’ activities, customer feedback and other market intelligence. To lead the Sales Strategy team in setting up pricing and positioning for all market segments and the pricing and positioning for catering. Regularly review the effectiveness of the Sales Strategy and make recommendations for changes if required. ? Train and develop all sales associates Coach and counsel all associates to ensure timely rectification of performance.? To make sure of disciplinary actions if required aim to assist associates in improving their performance. To make sure that there is a SMART development plan for each associate to fortify strengths and overcome weaknesses. (SMART = Specific, Measurable, Achievable, Realistic and Timely) To ensure that there are guidelines and expectation set up for each associate and follow up on the progress Ensure that Director of Sales and Sales Manager conduct on the job training to all associates by arranging joint calls with sales associates and review with them their performance regularly. To monitor the sales activities and make certain that all sales associates are conducting business according to the Marriott set guidelines. Conduct regular performance review for all managers and keep written record for future follow up. To review and update all LSOPs related to Sales and Marketing whenever necessary. Fully utilize all Marriott Resources Ensure all sales associates cross sell sister properties when the hotel product does not fit into customers’ requirements or when customers have potential for other properties. Constant communication with market sales, alliance account team and GSOs ??? ?to discuss on needs of the hotel and to ensurefull coverage of all accounts. Make good use of Marriott Rewards as a key sales tool. Work closely with the other sales teams in the cluster to share marketing information, discuss on account servicing issues and cooperation. Prepare periodic reports Prepare periodic reports for record of sales activities and market analysis. Prepare monthly reports and ad hoc reports as required by General Manager and Regional Office. Revenue Management Ensure that the Reservations Office is properly managed with all phone calls handled efficiently and courteously, all input in Marsha and Fidelio are done accordingly to standards set up. Review reports prepared by Revenue Manager to analysis market situation and make recommendations on sales strategies and tactics. To make certain that all revenue management tools are properly used aim to maximize the hotel revenue at all times. Regular check on the rate control procedures to avoid any abuse of discount. Ensure that all commission payment is handled accurately and efficiently. Assist in conducting periodical rate audit in Fidelio & Marsha. Public Relations Oversee the Public Relations operation and be sure that the day-to-day operation is managed efficiently. Assist PR Manager in planning and executing all hotel promotions, advertising, database management, hotel collaterals production. Ensure that exposure of the hotel is maximized at all times through working closely with media and making good use of all Marriott Resources. Conduct media calls to build relationship with the editors and reporters. To monitor the preparation and distribution of all press release. Ensure all promotional materials and advertising are done according to the corporate guidelines. To plan and participate in Charity Activities to serve the community and to obtain press coverage. Business / Marketing Plan Preparation of Business / Marketing Plan and to ensure that all strategies are backed up with appropriate tactics. Produce periodic action plan based on the Business Plan and ensure that the sales team is conducting business according to the set objectives. Office Etiquette & Business Ethics Ensure that all sales associates are properly dressed in uniform or business attire and the general appearance are according to the hotel standard. Make certain that all sales associates are conducting business accordingly to the Marriott guidelines and local law. In charge of the overall conduct of the sales team such as telephone handling, punctuality, compliance to the hotel rules, regulations and LSOPs. Coordination with other departments and session To ensure a smooth liaison between Sales and Marketing with all other departments. To take the initiative to act on any conflict or problems in a constructive manner. Minimum 8 years work experience in the sales & marketing from a sizeable international organization with at least 3 years at Director of Sales position or above. ?Capable in managing several teams and to drive results through effective supervision and motivation. ·? ? ? ?Ability to set up sales strategies and tactics and make adjustment according to different business situations.·?????????Good interpersonal skills and listening skills.·?????????Ability to handle and manage different business situations and act on problems according to the set guidelines.·?????????Ability to communicate effectively with various level of management and associates·?????????Ability to provide direction and training to associates and evaluate their performance.Able to develop associates and maximize the performance of the team.

Jing An Shangri-La, Shanghai is located right in the heart of the Jing An central business District, it is the focal point of the Jing An Kerry Center. The hotel has total 508 guest rooms and 6 distinctive restaurants. It sits on a network of public transport, including direct underground passages to the Metro Lines 2,7 and 14. Its prime downtown location provides extensive convenient transportation coverage. ? 上海靜安香格里拉坐落于靜安區(qū)中央商務(wù)區(qū)的中心地帶，是靜安嘉里中心的聚焦點(diǎn)。酒店共有508間客房，6家特色中、西、日餐廳。酒店緊鄰四個(gè)街區(qū)，樓宇底層連接地鐵2號(hào)線或7號(hào)線，其優(yōu)越的市區(qū)中心位置提供了廣泛便利的交通覆蓋。 ? We are currently looking for a?Senior Convention Sales Manager?to join our Sales & Marketing team. As a?Senior Convention Sales Manager, we rely on you to： ?Assists Director of MICE in achieving revenue goal of department. ?To be familiar with all Shangri-La’s hotel policies and procedures. ?To be well-versed with the facilities and services offered by the hotel. ?Establishes and maintains files on major hotel accounts he/she has established in the hotel and assists Director of?MICE / Director of Business Development in maintaining the sales filing system. ?Analyses market changes and under the direction of the Director of MICE, implements programs with the sales department to meet these changes, ie. Changes brought about by political. Economic or competitive changes in the market place. ?Assists in implementation of effective sales systems and procedures that ensure efficient execution of all group meetings and function and provides for the efficient functions of the hotel local sales efforts over all. ? We are looking for someone who : ?Has good organizational skills ?Enjoys being challenged. ?Has experience in either a luxury restaurant or a 5* hotel environment ?Enjoys interacting with people ?Mature and has good logic. ? 工作概述： ?協(xié)助會(huì)議銷售總監(jiān)達(dá)到并超過部門收入預(yù)算。 ?熟悉香格里拉酒店的各項(xiàng)政策和程序。 ?熟悉酒店提供的設(shè)施和服務(wù)。 ?建立和維護(hù)在酒店建立的主要客戶的檔案，并協(xié)助會(huì)議銷售總監(jiān)/業(yè)務(wù)發(fā)展總監(jiān)維護(hù)銷售備案系統(tǒng)。 ?分析市場(chǎng)變化，在會(huì)議銷售總監(jiān)的指導(dǎo)下，與銷售部執(zhí)行計(jì)劃，以滿足這些變化，即政治帶來的變化。市場(chǎng)上的經(jīng)濟(jì)或競(jìng)爭(zhēng)變化。 ?協(xié)助實(shí)施有效的銷售系統(tǒng)和程序，確保有效執(zhí)行所有集團(tuán)會(huì)議和職能，并確保酒店本地銷售工作的有效職能。 ? 崗位要求： ?具有良好的組織能力 ?樂于挑戰(zhàn) ?擁有5星級(jí)酒店工作經(jīng)驗(yàn) ?樂于與人溝通交流 ?成熟及良好的邏輯思維能力 ? ? If you are the right person, what are you waiting for? Click the apply button now!

·         Monitors competitors activities and assists in marketing intelligence 監(jiān)督競(jìng)爭(zhēng)對(duì)手的活動(dòng)并協(xié)助監(jiān)察市場(chǎng)動(dòng)態(tài)。 ·         Refers sales leads to appropriate personnel within the InterContinental Hotels Group 在洲際酒店集團(tuán)的范圍內(nèi)將銷售線索提供給適合的人員。 ·         Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business 根據(jù)在銷售策略中既定目標(biāo)，向新的、現(xiàn)有的、有可能的客戶進(jìn)行銷售，并與其談判商定最適合的價(jià)格以爭(zhēng)取最大的利潤(rùn)。 ·         Services existing business through management of account bases 通過客戶管理，向現(xiàn)有的客戶提供服務(wù)。 ·         Sell all facets of the hotel 銷售酒店的所有設(shè)施。 ·         Manage the corporate head office and the preferred hotel history for that company 管理公司總部檔案和了解公司優(yōu)先使用的酒店記錄。 ·         Develop and maintain a regular pattern of sales calls, meeting with principals of target market 設(shè)立和保持定期的銷售拜訪模式，與目標(biāo)市場(chǎng)的主要人物會(huì)面。 ·         Provides direction on, and conducts market research and analysis 指導(dǎo)和進(jìn)行市場(chǎng)調(diào)研和分析。 ·         Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business 根據(jù)酒店的營(yíng)業(yè)需要，與業(yè)務(wù)聯(lián)系人、會(huì)務(wù)策劃者、游客和會(huì)展局、旅行社、旅游運(yùn)營(yíng)商、航空公司、公司客戶、政府部門和其它客人發(fā)展并保持聯(lián)系。 ·         Builds profile within local market place through attendance at various events and local market place 通過參與當(dāng)?shù)厥袌?chǎng)的各種活動(dòng)在當(dāng)?shù)厥袌?chǎng)上樹立良好形象。 ·         Conduct client interviews and Entertain clients 對(duì)客戶進(jìn)行拜訪及招待。 ·         Plan and conduct familiarization tours and site inspections 策劃并實(shí)施使客人熟悉環(huán)境的現(xiàn)場(chǎng)考察活動(dòng)。 ·         Travel when required to promote the hotel and develop potential business 需要時(shí)出差對(duì)酒店進(jìn)行推銷，發(fā)展?jié)撛诘臉I(yè)務(wù)機(jī)會(huì)。 ·         Maintain regular contact with the IHG hotels in your region and the regional reservation office 與所在區(qū)域內(nèi)的洲際酒店集團(tuán)成員和區(qū)域預(yù)訂辦公室保持定期聯(lián)系。 ·         Monitors existing business and inputs into sales strategy meetings to maximize business 監(jiān)測(cè)現(xiàn)有業(yè)務(wù)，并在銷售策略會(huì)上提出建議以擴(kuò)大業(yè)務(wù)。 ·         Grows existing business and establishes and pursues leads which will develop business 發(fā)展現(xiàn)有業(yè)務(wù)，并建立和尋找發(fā)展業(yè)務(wù)的機(jī)會(huì)。 ·         Interfaces with operations on a timely basis 及時(shí)與運(yùn)營(yíng)部門進(jìn)行溝通。 ·         Initiates and prepares tenders for business 起動(dòng)和籌備業(yè)務(wù)招標(biāo)工作。 ·         Assesses sales and marketing data 評(píng)估市場(chǎng)銷售數(shù)據(jù)。 ·         Assists with the preparation of new products and services 協(xié)助新產(chǎn)品和服務(wù)的準(zhǔn)備工作。 ·         Assists in the evaluation of sales and marketing activities 協(xié)助評(píng)估市場(chǎng)銷售活動(dòng)。 ·         Analyses sales mix and likely impact on hotel goals 分析銷售綜合計(jì)劃和可能對(duì)酒店目標(biāo)產(chǎn)生的影響。 ·         Implement direction from Director of sales and Director of Sales and Marketing 按銷售總監(jiān)和市場(chǎng)銷售總監(jiān)的指示執(zhí)行相關(guān)工作。 ·         Works with superior on manpower planning and management needs 和上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求

FINANCIAL RETURNS財(cái)務(wù)回報(bào) ·???????????Develop deep understanding andknowledge of key sectors targeted by hotel, and gain sectorial/accountexpertise when necessary to maximise lead conversion rate 加強(qiáng)對(duì)酒店主要目標(biāo)領(lǐng)域的深度了解和認(rèn)識(shí)，必要時(shí)獲取各行業(yè)/客戶的專業(yè)知識(shí)，使線索轉(zhuǎn)化率最大化。 ·???????????Ensure the timely follow up andpursuit of business with customers’ leads in order to drive the highest levelsof conversion 確保及時(shí)的跟進(jìn)并爭(zhēng)取客戶的業(yè)務(wù)線索，以推動(dòng)線索轉(zhuǎn)化達(dá)到最大程度。 ·???????????Conduct and/or assist Salesteam in customer negotiation process 組織和/或協(xié)助銷售團(tuán)隊(duì)的客戶談判程序。 ·???????????Conduct proposal negotiationprocess and assist Business Development team where necessary 組織報(bào)價(jià)談判程序并在必要時(shí)協(xié)助業(yè)務(wù)拓展團(tuán)隊(duì)。 ·???????????Handle contract signing process 處理合同簽訂程序。 ·???????????Update lead status in relevantsystems and communicate lead status to relevant Business Development staff(e.g. account owner) 在相關(guān)系統(tǒng)中更新線索狀態(tài)并與相關(guān)業(yè)務(wù)拓展員工（如客戶負(fù)責(zé)人）溝通線索狀態(tài)。 PEOPLE員工團(tuán)隊(duì) ·???????????Team up with counterpart EventManagement staff to deliver sector/customer specific services when appropriate 與會(huì)務(wù)運(yùn)營(yíng)團(tuán)隊(duì)同等職位成員合作，在必要時(shí)為行業(yè)/客戶提供要求的服務(wù)。 ·???????????Communicate to his/her superiorany issues encountered and other relevant information 與上級(jí)領(lǐng)導(dǎo)交流他/她所遇到的問題及其它相關(guān)信息。 ·???????????Attend and participate in andwhere appropriate, organise training sessions, daily briefings and othermeetings as required 出席并參與培訓(xùn)課程、每日例會(huì)及要求的其它會(huì)議。 ·???????????Where applicable, supervise,manage and train MICE Fulfillment Executives and MICE Fulfillment Coordinators in carrying out their responsibilities 適用時(shí)，監(jiān)督、指導(dǎo)和培訓(xùn)會(huì)務(wù)銷售主任和會(huì)務(wù)銷售協(xié)調(diào)員執(zhí)行其工作職責(zé)。 ·???????????Where applicable, act as escalationpoint for clients and members of the MICE Fulfillment Team when issues are not solved at a proper level 如果問題不能在適當(dāng)級(jí)別得到解決時(shí)，必要時(shí)作為客戶和會(huì)務(wù)銷售團(tuán)隊(duì)成員的升級(jí)點(diǎn)來解決問題。 GUEST EXPERIENCE賓客體驗(yàn) ·???????????Process customer inquiry inaccordance to specified service standards 根據(jù)具體的服務(wù)規(guī)范處理客戶詢價(jià)。 ·???????????Develop and deliver relevantdocumentation to the customer 為客戶編制并提供相關(guān)文件。 ·???????????Prepare and deliver siteinspections for potential customers (when necessary) 準(zhǔn)備并為有可能的客戶提供現(xiàn)場(chǎng)考察服務(wù)（必要時(shí)） RESPONSIBLE BUSINESS企業(yè)責(zé)任 ·???????????Prepare and submit proposals 編制并提交報(bào)價(jià)。 ·???????????Ensure accurate and timelyupdating of an accurate record of all relevant activities and customerinformation in the provided Sales System (i.e. Delphi; Opera; etc.) for futurereference and control purposes 確保在所提供的銷售系統(tǒng)中（即Delphi，Opera 等）及時(shí)準(zhǔn)確的更新所有活動(dòng)的準(zhǔn)確記錄，以便將來參考與管理。

職位描述 【崗位職責(zé)】 1、為酒店提供專業(yè)、有力的支持，以達(dá)到戰(zhàn)略目標(biāo)。 2、實(shí)施并發(fā)展部門和酒店的政策 3、同酒店總經(jīng)理一同制定市場(chǎng)推廣戰(zhàn)略和促銷活動(dòng)。 4、通過發(fā)展并實(shí)施銷售市場(chǎng)推廣策略達(dá)到收益目標(biāo)。 5、根據(jù)外部環(huán)境可能對(duì)銷售產(chǎn)生的因素，制定不同的方案。 6、根據(jù)市場(chǎng)變化趨勢(shì)，尋找競(jìng)爭(zhēng)優(yōu)勢(shì)，提高市場(chǎng)份額。 7、分析市場(chǎng)機(jī)會(huì)，制定具體目標(biāo)，發(fā)展并有效實(shí)施策略和計(jì)劃 8、根據(jù)酒店的住房及會(huì)議情況，評(píng)估市場(chǎng)機(jī)遇，并協(xié)助其他部門 (如: 餐飲部，客房部等)宣傳和推廣促銷活動(dòng)。 9、評(píng)估、掌握市場(chǎng)動(dòng)態(tài)和趨勢(shì)。 10、制定銷售目標(biāo)，對(duì)于與實(shí)際完成銷售任務(wù)的差額，如何采取補(bǔ)救措施。 11、根據(jù)客戶的需求，不時(shí)向客戶更新酒店優(yōu)惠政策。 12、針對(duì)特殊客戶群體制定特殊的市場(chǎng)銷售方案。 13、有效管理時(shí)間。 14、分配銷售市場(chǎng)、劃分客戶類型。簡(jiǎn)而言，把時(shí)間管理概念有效灌輸給銷售、宴會(huì)的同事。 15、維護(hù)客戶關(guān)系，了解客戶需求，掌握服務(wù)技能、銷售溝通技能，做好客戶反饋。 16、通過對(duì)酒店銷售人員的培訓(xùn)、引導(dǎo)，提升住房率，給酒店帶來收益。 17、通過對(duì)銷售人員的培訓(xùn)、引導(dǎo)，制定相應(yīng)的規(guī)則，使團(tuán)隊(duì)銷售潛力發(fā)揮到最大，建立榮譽(yù)感，提升忠誠(chéng)度。 【崗位要求】 1、大專以上文化程度。 2、成都本地工作經(jīng)驗(yàn)，兩年以上同崗位工作經(jīng)驗(yàn)。 3、具備優(yōu)秀的銷售技能和技巧。 4、行為舉止端正大方，儀容儀表符合酒店行業(yè)要求。 5、應(yīng)征者需具備以下領(lǐng)導(dǎo)素能：行動(dòng)力、決策能力、變更管理、適應(yīng)能力、溝通能力、以客為尊、人際關(guān)系技巧、群策群力、組織理解力、誠(chéng)信、發(fā)展人的能力、解決問題的能力、戰(zhàn)略方向、商業(yè)頭腦、時(shí)間和任務(wù)管理能力。

【崗位職責(zé)】 1、全面負(fù)責(zé)酒店會(huì)議，展示會(huì)等的推銷等工作； 2、制定會(huì)務(wù)銷售的市場(chǎng)推銷計(jì)劃、并完善會(huì)務(wù)銷售部工作程序和標(biāo)準(zhǔn)，制定會(huì)務(wù)銷售部規(guī)章制度并指揮實(shí)施； 3、參加酒店管理人員會(huì)議、完成上傳下達(dá)工作； 4、安排布置并督導(dǎo)下屬人員的正常工作； 5、建立改善宴會(huì)日記、客戶合同存檔、宴會(huì)訂單和預(yù)報(bào)單的存檔記錄，使之成為有效的工作程序和管理手段 6、定期對(duì)下屬進(jìn)行績(jī)效評(píng)估，按獎(jiǎng)懲制度實(shí)施獎(jiǎng)懲，并加強(qiáng)對(duì)員工的培訓(xùn)工作、提高員工素質(zhì)。 【崗位要求】 1、1、大專以上學(xué)歷，從事相關(guān)工作3年以上或同等職位1年以上經(jīng)驗(yàn)； 2、具有酒店會(huì)務(wù)銷售崗位工作經(jīng)驗(yàn)，能結(jié)合行業(yè)特點(diǎn)開展整體市場(chǎng)營(yíng)銷工作，有一定的客戶積累，團(tuán)隊(duì)合作精神； 3、對(duì)大型會(huì)務(wù)的組織及執(zhí)行有豐富的經(jīng)驗(yàn)； 4、具有較強(qiáng)的管理能力、判斷和決策能力、人際溝通協(xié)調(diào)能力、計(jì)劃與執(zhí)行能力； 5、、熟悉珠三角會(huì)務(wù)客源市場(chǎng)優(yōu)先； 6、有強(qiáng)烈的事業(yè)心，責(zé)任感和勇于開拓的精神

【崗位職責(zé)】 1、全面負(fù)責(zé)酒店會(huì)議，展示會(huì)等的推銷等工作； 2、制定會(huì)務(wù)銷售的市場(chǎng)推銷計(jì)劃、并完善會(huì)務(wù)銷售部工作程序和標(biāo)準(zhǔn)，制定會(huì)務(wù)銷售部規(guī)章制度并指揮實(shí)施； 3、參加酒店管理人員會(huì)議、完成上傳下達(dá)工作； 4、安排布置并督導(dǎo)下屬人員的正常工作； 5、建立改善宴會(huì)日記、客戶合同存檔、宴會(huì)訂單和預(yù)報(bào)單的存檔記錄，使之成為有效的工作程序和管理手段 6、定期對(duì)下屬進(jìn)行績(jī)效評(píng)估，按獎(jiǎng)懲制度實(shí)施獎(jiǎng)懲，并加強(qiáng)對(duì)員工的培訓(xùn)工作、提高員工素質(zhì)。 【崗位要求】 1、1、大專以上學(xué)歷，從事相關(guān)工作3年以上或同等職位1年以上經(jīng)驗(yàn)； 2、具有酒店會(huì)務(wù)銷售崗位工作經(jīng)驗(yàn)，能結(jié)合行業(yè)特點(diǎn)開展整體市場(chǎng)營(yíng)銷工作，有一定的客戶積累，團(tuán)隊(duì)合作精神； 3、對(duì)大型會(huì)務(wù)的組織及執(zhí)行有豐富的經(jīng)驗(yàn)； 4、具有較強(qiáng)的管理能力、判斷和決策能力、人際溝通協(xié)調(diào)能力、計(jì)劃與執(zhí)行能力； 5、、熟悉珠三角會(huì)務(wù)客源市場(chǎng)優(yōu)先； 6、有強(qiáng)烈的事業(yè)心，責(zé)任感和勇于開拓的精神

崗位職責(zé)】 1、全面負(fù)責(zé)酒店會(huì)議，旅行社的推銷等工作； 2、制定會(huì)議銷售的市場(chǎng)推銷計(jì)劃、并完善會(huì)務(wù)銷售部工作程序和標(biāo)準(zhǔn)，制定會(huì)議銷售部規(guī)章制度并指揮實(shí)施； 3、參加酒店管理人員會(huì)議、完成上傳下達(dá)工作； 4、安排布置并督導(dǎo)下屬人員的正常工作； 5、建立改善宴會(huì)日記、客戶合同存檔、宴會(huì)訂單和預(yù)報(bào)單的存檔記錄，使之成為有效的工作程序和管理手段 6、定期對(duì)下屬進(jìn)行績(jī)效評(píng)估，按獎(jiǎng)懲制度實(shí)施獎(jiǎng)懲，并加強(qiáng)對(duì)員工的培訓(xùn)工作、提高員工素質(zhì)。 【崗位要求】 1、1、大專以上學(xué)歷，從事相關(guān)工作5年以上 2、具有酒店會(huì)議銷售崗位工作經(jīng)驗(yàn)，能結(jié)合行業(yè)特點(diǎn)開展整體市場(chǎng)營(yíng)銷工作，有一定的客戶積累，團(tuán)隊(duì)合作精神； 3、對(duì)大型會(huì)會(huì)議的組織及執(zhí)行有豐富的經(jīng)驗(yàn)； 4、具有較強(qiáng)的管理能力、判斷和決策能力、人際溝通協(xié)調(diào)能力、計(jì)劃與執(zhí)行能力； 5、有強(qiáng)烈的事業(yè)心，責(zé)任感和勇于開拓的精神

1. 5年以上4、5星級(jí)酒店相關(guān)工作經(jīng)驗(yàn)； 2. 良好的英語(yǔ)聽、說、讀、寫能力； 3. 良好的管理及溝通能力；