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JOB OVERVIEW職位概述 The Crowne Meetings Fulfillment Manager will be responsible for converting assigned leads through the effective execution of the inquiry handling process, the preparation of proposals, quotations, and other activities aimed at meeting client needs and maximizing hotel revenue. Key to this role is developing expertise in understanding sectorial/account needs, maximising lead conversion and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Crowne Meetings Fulfillment Executives and Crowne Meetings Fulfillment Coordinators in their daily tasks. 皇冠會務銷售經理將負責通過有效的執(zhí)行詢價處理程序、報價準備工作、報價及以滿足客戶需求和最大化酒店收益為目標的其它活動來轉化分配的業(yè)務線索。該職位的關鍵在于加強對各類/賓客需求的專業(yè)了解，最大程度的轉化線索，推動酒店的收益增長。適用時，該職位還要求管理并積極指導指派的皇冠會務銷售主任和皇冠會務銷售協調員的日常工作。 FINANCIAL RETURNS財務回報 ?Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise lead conversion rate ? 加強對酒店主要目標領域的深度了解和認識，必要時獲取各行業(yè)/客戶的專業(yè)知識，使線索轉化率最大化。 ?Ensure the timely follow up and pursuit of business with customers’ leads in order to drive the highest levels of conversion ?確保及時的跟進并爭取客戶的業(yè)務線索，以推動線索轉化達到最大程度。 ?Conduct and/or assist Sales team in customer negotiation process ?組織和/或協助銷售團隊的客戶談判程序。 ?Handle contract signing process  ?處理合同簽訂程序。 ?Updated lead status in relevant systems and communicates lead status to relevant Business Development staff (e.g. account owner) ?在相關系統中更新線索狀態(tài)并與相關業(yè)務拓展員工（如客戶負責人）溝通線索狀態(tài)。 PEOPLE員工團隊 ?Team up with counterpart Crowne Meetings Events staff to deliver sector/customer specific services when appropriate ?與皇冠會務運營團隊同等職位成員合作，在必要時為行業(yè)/客戶提供要求的服務。 ?Communicate to his/her superior any issues encountered and other relevant information ?與上級領導交流他/她所遇到的問題及其它相關信息。 ?Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required ?出席并參與培訓課程、每日例會及要求的其它會議。 ?Where applicable, supervise, manage and train Crowne Meetings Fulfillment Executives and Crowne Meetings Fulfillment Coordinators in carrying out their responsibilities ?適用時，監(jiān)督、指導和培訓皇冠會務銷售主任和皇冠會務銷售協調員執(zhí)行其工作職責。 GUEST EXPERIENCE賓客體驗 ?Process customer inquiry in accordance to specified service standards ?根據具體的服務規(guī)范處理客戶詢價。 ?Develop and deliver relevant documentation to the customer ?為客戶編制并提供相關文件。 ?Prepare and deliver site inspections for potential customers (when necessary) ?準備并為有可能的客戶提供現場考察服務（必要時） RESPONSIBLE BUSINESS企業(yè)責任 ?Prepare and submit proposals ?編制并提交報價。 ?Ensure accurate and timely updating of a record of all relevant activities and customer information in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes ?確保在所提供的銷售系統中（即Delphi，Opera 等）及時準確的更新所有活動的準確記錄，以便將來參考與管理。