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BASIC FUNCTION基礎職能 Responsible for planning, directing, controlling and co-coordinating the activities of all Housekeeping personnel; for the operation of all Housekeeping functions in guestrooms, function rooms, public areas, hotel offices, back of the house areas and their surroundings. 負責計劃，指導，控制和協(xié)調所有客房部員工的工作；負責客房，會議室，公共區(qū)域，酒店辦公室，酒店后臺及其周圍環(huán)境中客房部職能范圍內的運作 DUTIES AND RESPONSIBILITIES工作職責 1. Directs, supervises and co-ordinates the functions of all Housekeeping personnel engaged in activities such as: 指導，監(jiān)督并協(xié)調好所有客房部員工所從事的工作，例如： (a) Cleaning and maintaining hotel premises 清潔保養(yǎng)酒店的營業(yè)場所 （b）Storing and issuing hotel linen and uniforms保管、發(fā)放酒店的布草和制服 1. Ensures that all guest rooms, function rooms, public areas, hotel offices, back of the house areas, and their surroundings conform with the Hotel standards of cleanliness and orderliness. 確保所有的客房，會議室，公共區(qū)域，酒店辦公室，酒店后臺及其周圍環(huán)境符合酒店所制定的標準 2. Inspects hotel rooms and premises regularly; ensures that furnishings, facilities and equipment are cleaned, repaired, maintained and replaces ad necessary and informs management of requirements ensures that deficiencies are corrected. 定時視察酒店客房及營業(yè)場所，確保家具，設施設備的清潔，保養(yǎng)和在必要時的更換，并向管理部門匯報所需物品以確保缺省物品的及時補充 3. Determines need for general cleaning, repairs and rehabilitation; schedules such work activities in co-ordination with Engineering and Front Office. 決定大清潔，維修和整修的需要；與工程部和前臺協(xié)調安排這些工作 4. Trains personnel according to established procedures, conducts training meetings to discuss problems, future plans, gives instructions and assignments etc. 根據已建立的程序做好員工培訓，主持培訓會議以討論問題及進一步的計劃，給予說明和安排等 5. Briefs Housekeeping supervisors on the functions, VIP arrivals and other events which will necessitate additional or special preparations. 向客房部主管給予其職能，VIP的到達和其他一些需要額外的或特殊準備的事項的訊息 6. Controls and ensures the adequacy of inventory of all necessary Housekeeping materials and supplies, ordering replacement when needed. 控制并確保所有客房部所必需物品和備品的充足，以便在需要時及時更換 7. Prepares reports on periodic inventories of linen and uniforms; submits same to superior. 準備布草和制服的定期清單報表；呈報至上級管理層 8. Co-ordinates with Front Office regarding room transfers, guest charges and other problems or requirements regarding guest accommodations and billings. 與前臺協(xié)調好房間變動，顧客收費和其他一些問題或顧客住房和賬單的需要 9. Maintains a close payroll control. 維持一份周密的薪金控制 10. Ensures the availability of linen and uniforms as required in close co-ordination with Laundry Department. 協(xié)同洗衣房確保布草和制服的有效使用 1. Ensures the proper scheduling of personnel in order to meet all cleaning and service requirements daily; to meet peak and slack periods, and remain within Union and labor law requirements. 確保員工的排班適當以便配合每天的清潔工作、旺季和淡季，并維持與員工的合同需要 2. Prepares maintenance order, work orders, requisitions, reports on guest complaints and other inter-office memoranda. 準備維修程序、工作指示、所需物品，所要回報的顧客投訴和其他酒店內部辦公室的備忘錄 3. Performs other duties as required by his supervisor 執(zhí)行上級要求的其他工作。 JOB SPECIFICAITON職位要求 1. College graduate 大學畢業(yè) 2. Minimum 6 years’ experience, at least 3 years in managerial capacity in a hotel of international standard 最少6年的工作經驗，在國際性酒店至少有3年的管理經歷 3. At least 30 years’ of age, 30歲以上， 4. Aggressive and ability to handle people is a must 有進取心的，并且具有處理人際關系的能力 5. Good moral character and honest 良好的道德意識，并且誠實 11. Makes recommendations to Management for modernization of equipment, methods or supplies. 向管理層作現代化的設備、管理方式或供應物品的介紹