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Duties and Responsibilities工作職責(zé) Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review 分析酒店整體的和各部門的培訓(xùn)需求，針對(duì)需求制定策略，用培訓(xùn)業(yè)務(wù)計(jì)劃書的形式呈交給總經(jīng)理和行政委員會(huì)審閱。 Familiarize yourself with the IHG HR and Training Standards, localizing where necessary 使自己了解洲際酒店集團(tuán)人力資源和培訓(xùn)的規(guī)范，必要之處進(jìn)行本地化處理。 Ensure effective training programs are in place for the following: 確保在以下方面有效的執(zhí)行培訓(xùn)計(jì)劃： o    New Employee Orientation o    新員工入職 o    Train the Trainer o    培訓(xùn)培訓(xùn)師 o    Customer Service Training o    賓客服務(wù)培訓(xùn) o    Technical job specific training (through certification of departmental standards and procedures) o    技術(shù)性職位的專門培訓(xùn)(部門規(guī)范程序證書) o    Supervisory Skills Training o    監(jiān)督管理技能培訓(xùn) o    Management Development o    管理層發(fā)展 o    Fire, Life and Safety Training o    消防和生命安全培訓(xùn) o    Selling Skills   o    銷售技巧 o    Employee retraining o    員工再培訓(xùn) Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved 監(jiān)督每個(gè)部門培訓(xùn)業(yè)務(wù)計(jì)劃的進(jìn)展，確保實(shí)現(xiàn)培訓(xùn)目標(biāo)。 Maintains all hotel training records 保存酒店全部的培訓(xùn)記錄。 Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development 建立培訓(xùn)圖書館，配備書籍，錄像，記錄和視聽資料來協(xié)助培訓(xùn)師的培訓(xùn)計(jì)劃以及員工的個(gè)人發(fā)展。 Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective 與部門領(lǐng)導(dǎo)一起設(shè)計(jì)、制定和執(zhí)行能夠符合具體的部門要求的培訓(xùn)計(jì)劃，確保培訓(xùn)課程方案的制定，以及培訓(xùn)的有效性。 Attend departmental training session and critique performance 參加部門的培訓(xùn)課程，評(píng)估表現(xiàn)。 Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc 利用洲際酒店集團(tuán)的基本測(cè)量標(biāo)準(zhǔn)監(jiān)測(cè)培訓(xùn)計(jì)劃的成果，并進(jìn)行相應(yīng)的修改。如CAPS，顧客滿意指標(biāo)(GSI)，預(yù)算完成情況等。 Assist Department Trainers in preparing and conducting departmental training and assess accordingly 協(xié)助部門培訓(xùn)師準(zhǔn)備和進(jìn)行部門培訓(xùn)并進(jìn)行評(píng)估。 Prepare and monitor training programs for: 制定和監(jiān)督為以下人員提供的培訓(xùn)項(xiàng)目： o    Management Trainees o    管理培訓(xùn)生 o    Work Experience o    實(shí)習(xí)生 o    Hotel School Trainees, etc o    酒店學(xué)校實(shí)習(xí)生等 Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training 與能夠協(xié)助提供高級(jí)或?qū)I(yè)培訓(xùn)的專業(yè)人士取得聯(lián)系。 Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs 確保部門領(lǐng)導(dǎo)遵守自己的職責(zé)為員工提供有關(guān)部門規(guī)范程序的培訓(xùn)。 Produce monthly training reports for your Manager and the General Manager including: 為上級(jí)經(jīng)理和總經(jīng)理編制以下月度培訓(xùn)報(bào)告： o    Internal Training Programs conducted: o    完成的內(nèi)部培訓(xùn)項(xiàng)目： n   Who attended n   參加人 n   Number of people attended n   參加人數(shù) n   Duration of training n   培訓(xùn)時(shí)間 n   Who trained n   培訓(xùn)師 n   Cost of delivery (including labor costs) n   培訓(xùn)成本(包括人工成本) n   Anticipated return on investment and/or training goal n   預(yù)計(jì)的收益和培訓(xùn)目標(biāo) o    External training programs attended: o    參加的外部培訓(xùn)項(xiàng)目： n   Who attended n   參加人 n   Number of people attended n   參加人數(shù) n   Duration of training n   培訓(xùn)時(shí)間 n   Who trained n   培訓(xùn)師 n   Cost of delivery (including labor costs) n   培訓(xùn)成本(包括人工成本) n   Anticipated return on investment and/or training goal n   預(yù)計(jì)的收獲和培訓(xùn)目標(biāo) Liaise with other IHG Training Managers to share experiences and resources 與洲際酒店集團(tuán)的培訓(xùn)經(jīng)理們保持聯(lián)系，交流經(jīng)驗(yàn)，交換資源。 Liaise with educational institutions conducting hospitality and training courses 同從事旅游服務(wù)和培訓(xùn)課程的教育機(jī)構(gòu)保持聯(lián)系。 Maintain current information and records of suppliers of training resources and materials 更新培訓(xùn)資源和資料供應(yīng)商的信息和記錄。 Delivers briefings of all internal programmes to executive management and department heads 為行政管理層和部門領(lǐng)導(dǎo)提供所有內(nèi)部培訓(xùn)計(jì)劃的介紹。 Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager 按照地區(qū)人力資源總監(jiān)和總經(jīng)理的指示為本地區(qū)的工作效力。 Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines 為按照公司的指導(dǎo)方針進(jìn)行的正式的員工績(jī)效考核和鑒定提供建議。 Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance 向員工提供工作指導(dǎo)、咨詢，必要時(shí)對(duì)其進(jìn)行批評(píng)處分，并提供建設(shè)性反饋意見以便提高工作績(jī)效 Regularly communicates with staff and maintains good relations 定期與員工交流思想，保持良好的員工關(guān)系。 Works with Superior  in the preparation and management of the Department’s budget 和上級(jí)領(lǐng)導(dǎo)一起編制和管理部門預(yù)算 QUALIFICATIONS AND REQUIREMENTS任職要求 Required Skills – 技能要求 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc. 可能要求具有公司的培訓(xùn)證書，如360度反饋?zhàn)C書，GTC注冊(cè)評(píng)審員，認(rèn)可的評(píng)估中心評(píng)審專員 Proficient in the use of Microsoft Office 精通微軟辦公軟件 Problem solving, analytical, reasoning, motivating, organizational and training abilities. 具有解決問題，推理，號(hào)召，組織和培訓(xùn)能力 Good writing skills 良好的寫作技能   Qualifications – 學(xué)歷 Bachelor’s degree or Diploma in Human Resources or Training.  具有人力資源或培訓(xùn)的畢業(yè)證書   Experience – 經(jīng)驗(yàn) 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience. 3年相關(guān)工作經(jīng)驗(yàn)或相似的管理經(jīng)驗(yàn)，或與此相當(dāng)?shù)慕逃c工作經(jīng)驗(yàn)結(jié)合的背景