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Manage all equipments in AYS and be familiar with the system and functions. 監(jiān)管部門所有設(shè)備，熟悉系統(tǒng)及設(shè)備功能。 Receives and transfers guests’ calls to respective extensions and rooms, and offer to take any messages if required. 正確轉(zhuǎn)接電話，并在需要時為客人代留短信。 Assisting guests with new reservations. 幫客人完成預(yù)定。  Assist and provide information for all callers, includes promoting of our hotel’s product or outlet. 提供酒店信息，包括酒店的各項促銷活動  Ensure checklists are done accurately. 確保工作檢查表被準(zhǔn)確填寫  Monitor Call Accounting/TAP system or printers to ensure that all phone calls are posted. 監(jiān)督電話計費系統(tǒng)以及打印機是否正常運作，確保沒有遺漏電話費。 Ensure all associates are confident in carrying out emergency and evacuation procedures. 確保所有員工都清楚緊急逃生程序。 Ensure all morning calls request are recorded properly and programmed accurately. 確保叫醒服務(wù)都被記錄并完成。 Maintaining an updated telephone extension list. 更新電話分機表。 Know all F&B services, e.g. how it’s prepared, type of food, different kind of beverages, wines and their terminology. Includes the Gold Brand Standard. 了解所有餐飲服務(wù)知識，如食物準(zhǔn)備過程，種類，不同的酒水飲料及專業(yè)術(shù)語。包括金牌標(biāo)準(zhǔn)。  Know micros functionality and be well verse for a prompt service. 了解點餐系統(tǒng)并能提供及時準(zhǔn)確的點餐服務(wù)。 Ensuring all guests’ complaints and feedback are recorded in the Guest Ware. 確保所有客人的投訴及反饋都被記錄于客人記錄。 Providing associates with the right training in order to carry out their duties effectively and efficiently. 提供員工進(jìn)行相應(yīng)培訓(xùn)，以保證其提供有效的服務(wù)。 Ensure all Standard Operating Procedure and Local Operating Procedures are adhered to and carried out. 認(rèn)真貫徹基礎(chǔ)工作程序及當(dāng)?shù)毓ぷ鞒绦颉?Preparing annual all associates Performance Appraisals. 準(zhǔn)備所有員工的年度員工表現(xiàn)評估。  Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc. 能向客人準(zhǔn)確及時的提供在當(dāng)?shù)?，餐廳，運動場館等所舉行的宴會活動的信息。 Maintain effective service in line with the Hotel’s Corporate Image. 提供與酒店品牌形象保持一致的高標(biāo)準(zhǔn)服。  Any other duties as may be assigned from time to time. 承擔(dān)其他實時被委派的職責(zé)。