1、Completed the details of conference or group resumes are met.
完成團(tuán)隊(duì)接待,檢查團(tuán)隊(duì)操作的細(xì)節(jié)需要達(dá)到客人要求。
2、Provide the personalize the guest arrival/departure experience
為客人提供個(gè)性化的到店及離店體驗(yàn)。
3、Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
預(yù)知客人需求,收集客人喜好,并確保這些需求和喜好在客人入住期間會(huì)被一直滿(mǎn)足。
4、Accuracy in link of reservations requirement to room allocation/guest needs
根據(jù)預(yù)訂信息準(zhǔn)確地為客人安排房間及滿(mǎn)足合理需求。
5、Ensure cleanliness and appearance of lobby and related areas.
保持大堂及相關(guān)區(qū)域的清潔和外觀符合品牌標(biāo)準(zhǔn)。
6、Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
禮貌且高效地處理客人及人才的要求,遇到投訴或問(wèn)題,如不能馬上找到解決辦法,要向上級(jí)報(bào)告
7、Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
熟悉和掌握財(cái)物安全、急救、火災(zāi)及緊急程序,并確保能夠安全的使用相關(guān)設(shè)備。
8、Efficiency of check in/check out process, accuracy in retrieval of guest data and billing
保證客人入住及離店手續(xù)的效率性,同時(shí)保證客人信息與賬目的準(zhǔn)確性。
9、Ensures high standards of personal presentation & grooming.
始終維持高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。