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DUTIES AND RESPONSIBILITIES工作職責(zé) ·???????? In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在經(jīng)理缺席的情況下主持交接班說明會，確保員工了解酒店的活動和運營要求 ·???????? Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques 運用銷售技巧和房間銷售升級推廣洲際酒店集團的產(chǎn)品和服務(wù) ·???????? Promote the Hotel’s (and ICHG generally) products and services 推銷酒店（以及整個洲際酒店集團）的產(chǎn)品和服務(wù) ·???????? Maintain a high level of product and service knowledge about all ICHG Hotels in your region 充分了解所在地區(qū)的洲際酒店集團成員的產(chǎn)品和服務(wù) ·???????? Develop and maintain a regular pattern of sales calls 發(fā)展和保持定期進行銷售拜訪的模式 ·???????? Prepare and execute action plans which increase reservation sales and associated business 準(zhǔn)備和執(zhí)行增加預(yù)訂銷售和相關(guān)業(yè)務(wù)的工作計劃 ·???????? Record and process reservations made by phone/fax/email 記錄和處理通過電話，傳真，電子郵件進行的預(yù)訂 ? ·???????? Accept wait list reservations 接受等待名單預(yù)訂 ·???????? Process amendments to reservations such as extensions, early departures, etc 修改延期和提前離店等特殊情況的預(yù)訂記錄 ·???????? Manage “no show” reservations by investigation and recording of same 調(diào)查和記錄未按預(yù)訂抵店的預(yù)訂情況 ·???????? Record special billing arrangements for groups and conventions 對團隊和會議的特別賬單安排進行記錄 ·???????? Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval 與前廳部經(jīng)理或財務(wù)經(jīng)理聯(lián)系所有要求信用審批的預(yù)訂事宜 ·???????? Maintain knowledge of special rates/ offers/ promotions 掌握關(guān)于特價，優(yōu)惠，促銷活動的信息 ·???????? Monitor reservation levels and inform Managers of current and future occupancy rates 監(jiān)測預(yù)訂情況，并向經(jīng)理通報目前和將來的入住率 ·???????? Prepare reports as requested (eg to travel agents, business houses etc) 按照要求準(zhǔn)備報告（如給旅行代理和商業(yè)機構(gòu)報告等） ·???????? Prepare reservation sales reports 準(zhǔn)備預(yù)訂銷售報告 Required Skills – 技能要求 ·??????????? Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 具有完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ·??????????? Problem solving, reasoning, motivating, organizational and training abilities. ??????? 具有解決問題，推理，號召，組織和培訓(xùn)能力 ·??????????? Good writing skills 具有良好的寫作能力 ? Qualifications – 學(xué)歷 ·??????????? Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field.? ?具有酒店管理，商業(yè)管理或相關(guān)領(lǐng)域的畢業(yè)證書或職業(yè)證書。 ? Experience – 經(jīng)驗 ·??????????? 2 years related experience or one year reservations/front office experience including supervisory experience, or an equivalent combination of education and experience 2年相關(guān)的工作經(jīng)驗，或1年預(yù)訂部或前臺經(jīng)驗包括管理經(jīng)驗，或與此相當(dāng)?shù)慕逃c工作經(jīng)驗結(jié)合的背景。