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Primary Responsibilities主要職責 Provide the personalize the guest arrival/departure experience. Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays. Accuracy in link of reservations requirement to room allocation/guest needs. Liaison between Front Office departments and rest of hotel effective for guest experience. Conducts shift briefings to ensure hotel activities and operational requirements are known. Supervise front office operations during assigned shift including: Maintenance of guest information Maintenance of information about local events. Compile occupancy statistics. Supervise group bookings. Assisting with serious complaints. Supervise cashiering activities during shift including: Cash handling and banking procedure. Dealing with irregular payments. Instructing staff in credit policies and facilities. Instructing staff in cash security procedures. Supervise the cashiering system. Proficient in the use of Microsoft Office and Front Office System. Problem solving and organizational abilities. 為客人提供個性化的到店及離店體驗。 預知客人需求，收集客人喜好，并確保這些需求和喜好在客人入住期間會被一直滿足。 根據(jù)預訂信息準確地為客人安排房間及滿足合理需求。 在前廳部與酒店其他部門之間有效的溝通來提高賓客體驗。 進行有效的交接班簡報工作，以明確酒店活動和運營要求。 在當班期間監(jiān)督前廳部運營情況，包括： 維護客戶信息； 維護當?shù)鼗顒拥男畔ⅲ?統(tǒng)計入住情況； 監(jiān)督團組預訂情況； 協(xié)助解決嚴重投訴問題； 在當班期間監(jiān)督收銀活動，包括： 現(xiàn)金處理和銀行業(yè)務程序； 處理非法支付情況； 就信用政策和設備對員工進行指導； 就現(xiàn)金安全程序對員工進行指導； 對收銀系統(tǒng)實施監(jiān)管； 熟練使用微軟辦公軟件和前臺系統(tǒng)； 具有解決問題和組織能力； Knowledge and Experience知識和經(jīng)驗 Diploma or Degree preferably in hospitality or related field. Minimum one (1) years relevant experience in a similar position in a renown international. hotel brand. PMS and Office software knowledge· Excellent oral and written skills in Mandarin and English. Excellent interpersonal & communication skills. Service oriented with an eye for details. Confidently able to resolve problems and make decisions. Adaptable and flexible and able to embrace and respond to change effectively. Min 1 year executive Lounge? Supervisor experience. 酒店管理或相關專業(yè)的本科或?？茖W歷。 在知名國際酒店內從事至少兩年類似崗位的經(jīng)驗。 熟悉并掌握Opera酒店管理系統(tǒng)和各類辦公軟件。 良好的中英文聽說讀寫能力。 優(yōu)秀的人際關系和溝通能力。 以服務為導向的敏銳洞察力。 自信的解決問題與決策的能力。 適應性強，靈活并能有效地接受和應對變化。 行政酒廊主管一年以上工作經(jīng)驗。