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招聘崗位：各部門實(shí)習(xí)生（餐飲部、客房部、前臺、廚房、宴會服務(wù)等） 崗位亮點(diǎn) 國際化平臺：加入全球領(lǐng)先的萬豪國際集團(tuán)，接觸國際標(biāo)準(zhǔn)服務(wù)流程與管理體系。 全方位培訓(xùn)：一對一導(dǎo)師帶教，參與系統(tǒng)培訓(xùn)課程（如餐飲服務(wù)、廚房實(shí)操、賓客管理等），快速提升職業(yè)技能。 職業(yè)發(fā)展通道：表現(xiàn)優(yōu)秀者可獲得轉(zhuǎn)正留用機(jī)會，納入酒店人才儲備體系。 員工福利：提供實(shí)習(xí)補(bǔ)貼、免費(fèi)工作餐、員工價入住全球萬豪酒店、定期團(tuán)隊(duì)活動等。 崗位職責(zé)（通用） 部門基礎(chǔ)工作支持協(xié)助各部門正式員工完成日常運(yùn)營任務(wù)（如前臺接待、客房清潔、餐飲服務(wù)、廚房食材準(zhǔn)備等）。 廚房實(shí)習(xí)生需特別協(xié)助廚師團(tuán)隊(duì)進(jìn)行食材處理、廚具清潔、菜品裝盤等基礎(chǔ)工作，遵守食品安全規(guī)范。 賓客服務(wù)協(xié)助以熱情專業(yè)的態(tài)度協(xié)助接待賓客，提供信息咨詢、指引等服務(wù)，提升賓客體驗(yàn)。學(xué)習(xí)與反饋主動學(xué)習(xí)崗位知識與技能，參與酒店組織的培訓(xùn)及實(shí)操演練。及時反饋工作中發(fā)現(xiàn)的問題，協(xié)助優(yōu)化流程。合規(guī)與團(tuán)隊(duì)協(xié)作遵守酒店規(guī)章制度及萬豪品牌標(biāo)準(zhǔn)，確保服務(wù)質(zhì)量與安全。與團(tuán)隊(duì)成員密切配合，共同完成部門目標(biāo)。崗位要求 學(xué)歷與專業(yè)在校大專及以上學(xué)歷，酒店管理、旅游管理、烹飪餐飲、市場營銷等相關(guān)專業(yè)優(yōu)先。 非相關(guān)專業(yè)但對酒店行業(yè)有強(qiáng)烈興趣者亦可申請。 能力與態(tài)度溝通能力良好，普通話流利（英語或潮汕話能力者優(yōu)先）。工作積極主動，有責(zé)任心，具備良好的團(tuán)隊(duì)合作精神與抗壓能力。廚房崗位需持有健康證（或入職前可辦理），對烹飪有興趣，能適應(yīng)廚房高強(qiáng)度工作環(huán)境。時間要求每周可實(shí)習(xí)3-5 天，需連續(xù)實(shí)習(xí)6 個月及以上（長期實(shí)習(xí)優(yōu)先）。能適應(yīng)輪班制（含早班、晚班、節(jié)假日值班）。我們期待這樣的你 無論你希望在餐飲服務(wù)中展現(xiàn)熱情，在廚房探索美食創(chuàng)意，還是在前臺積累賓客管理經(jīng)驗(yàn)，萬豪都將為你提供理論與實(shí)踐結(jié)合的成長舞臺。加入我們，在國際化團(tuán)隊(duì)中收獲技能、人脈與職業(yè)歸屬感，為未來職場打下堅實(shí)基礎(chǔ)！ ? 萬豪實(shí)習(xí)生計劃 | 你的第一份「專業(yè)」答卷，從這里開始！ Job Opening: Interns for Various Departments (Food & Beverage, Housekeeping, Front Desk, Kitchen, Banquet Services, etc.) Position Highlights International Platform Join Marriott International, a global leader in hospitality, and engage with international-standard service processes and management systems. Comprehensive Training Receive one-on-one mentoring and participate in systematic training programs (e.g., food & beverage service, kitchen hands-on practice, guest management) to rapidly enhance professional skills. Career Development Path Outstanding interns will have the opportunity to 轉(zhuǎn)為正式員工 (轉(zhuǎn)正) and be included in the hotel's talent reserve system. Employee Benefits Internship stipend Free staff meals Discounted rates for global Marriott hotel stays Regular team-building activities Job Responsibilities (General) Departmental Operational SupportAssist full-time staff with daily operations (e.g., front desk reception, housekeeping, food & beverage service, kitchen ingredient preparation). Kitchen interns: Specifically assist the culinary team with ingredient processing, kitchenware cleaning, dish plating, and compliance with food safety regulations. Guest Service AssistanceAssist in receiving guests with a warm and professional attitude, providing information consultation, guidance, and enhancing the guest experience.Learning and FeedbackProactively learn job-related knowledge and skills, and participate in hotel-organized training and practical drills.Timely report issues identified in daily work and assist in optimizing procedures.Compliance and Team CollaborationAdhere to hotel regulations and Marriott brand standards to ensure service quality and safety.Collaborate closely with team members to achieve departmental goals.Job Requirements Education and MajorCurrently enrolled in a college or university (junior college or above), with majors in hotel management, tourism management, culinary arts, marketing, etc., preferred. Non-related majors are welcome if they demonstrate a strong interest in the hospitality industry. Skills and AttitudeGood communication skills, fluent in Mandarin (English or Chaoshan dialect proficiency is a plus).Proactive, responsible, and possess strong teamwork and stress-management abilities.Kitchen positions require a health certificate (or ability to obtain one before employment), interest in cooking, and ability to adapt to high-intensity kitchen environments.Time CommitmentAvailable to intern?3-5 days per week?for?at least 6 consecutive months?(long-term internships preferred).Able to work rotating shifts (including morning, evening, and holiday shifts).We’re Looking For Someone Who Whether you wish to showcase your passion in food & beverage service, explore culinary creativity in the kitchen, or gain guest management experience at the front desk, Marriott will provide a growth platform that integrates theory and practice. Join us to acquire skills, expand professional networks, and build a sense of career belonging within an international team—laying a solid foundation for your future career! ??Marriott Internship Program | Start Your First 'Professional' Journey Here!

We’re recruiting S&M Trainees to join our dynamic team!? Based in Shenzhen, Guangdong Province you will have a unique opportunity to build a new and exciting career with a fast moving and fun loving team of passionate hoteliers! Hotels G and Residence G?are attitude lifestyle hotels with?strong design identities, providing?efficient guest services. Hotels G and Residences G guests are sensitive to design, culture and entertainment looking for an alternative hotel atmosphere. Residences G and Hotels G are part of the International hospitality group?GCP Hospitality. ? GCP HOSPITALITY GCP Hospitality runs 34 properties with 7000 keys in the world with an enviable reputation in the hospitality industry for providing Property Management, Financial Management, Leasing Management and Senior Asset Management of the highest standard. GCP Hospitality extends its expertise Worldwide with Regional offices in Bangkok, Hong Kong, Yangon, Singapore, Shenzhen, Australia, Spain and the United States. GCP Hospitality, through its dedicated Hotels Operations Platform manages independent properties with a hands-on approach. Its experience and creative teams provide the necessary insights and expertise in Human Resources, Sales & Marketing, Finance and Operations to guarantee a successful operation. FOR MORE INFORMATION, VISIT: WWW. GCPHOSPITALITY.COM WE ARE: ? A young and creative organization ? A dynamic team to work with ? Lifestyle destination trend setter WHO WE ARE LOOKING FOR: ? Fluent English spoken and written (a must) ? Highly organized, able to prioritize ? Attention to details? WHAT YOU WILL BE DOING: ? Behave and act in an exemplary fashion, embodying the brand mindset ? Assist in sales and operations documents ? Logistics assistance and onsite support

崗位職責(zé)： 1、協(xié)助或負(fù)責(zé)拍攝酒店環(huán)境（客房、餐飲、公共區(qū)域等）、活動、宣傳物料所需的照片及短視頻素材； 2、對拍攝的照片進(jìn)行后期處理，如調(diào)色、修圖，對視頻素材進(jìn)行剪輯； 3、參與前期創(chuàng)意策劃，協(xié)助構(gòu)思拍攝主題和腳本； 4、負(fù)責(zé)攝影器材的維護(hù)、保養(yǎng)和保管工作； 任職要求： 1、熟練使用相機(jī)及各類攝影器材，掌握布光、構(gòu)圖等基礎(chǔ)知識； 2、熟練使用Photoshop、Lightroom等修圖軟件，掌握Premiere/Final Cut等視頻剪輯工具； 3、具備良好的審美能力、創(chuàng)意能力和色彩感知力，大專及以上學(xué)歷，攝影、美術(shù)、視覺傳達(dá)等相關(guān)專業(yè)優(yōu)先考慮； 4、積極主動，有責(zé)任心和團(tuán)隊(duì)合作精神，能適應(yīng)高強(qiáng)度工作。

請在簡歷上附上近照，我們會自動拒絕所有不帶照片的簡歷，需要能至少實(shí)習(xí)半年以上。 實(shí)習(xí)生招聘崗位： 部門：餐廳服務(wù)員、前臺接待員、溫泉接待員、露天服務(wù)員等崗位實(shí)習(xí)生。 薪酬福利： 1、實(shí)習(xí)期間購買工傷保險及雇主責(zé)任險； 2、享受國家法定節(jié)假日，8小時工作制，每月例休6天； 3、提供食宿； 4、提供各類專業(yè)的培訓(xùn)，如帶薪一周新員工入職培訓(xùn)、崗前實(shí)操培訓(xùn)、崗位培訓(xùn)、服務(wù)禮儀培訓(xùn)、酒店安全知識培訓(xùn)等；

【崗位職責(zé)】 了解酒店的運(yùn)營模式和各部門的日常運(yùn)作，對酒店行業(yè)有深入的認(rèn)識和理解。 熟悉所在部門的業(yè)務(wù)知識，包括酒店設(shè)施、服務(wù)項(xiàng)目、產(chǎn)品特點(diǎn)等，能夠?yàn)榭腿颂峁﹥?yōu)質(zhì)的服務(wù)和咨詢。 具備良好的溝通技巧和表達(dá)能力，能夠與客人進(jìn)行良好的溝通和交流，處理客人的問題和投訴。 具備優(yōu)秀的團(tuán)隊(duì)合作能力，能夠與同事合作完成工作任務(wù)，共同實(shí)現(xiàn)團(tuán)隊(duì)目標(biāo)。 具備一定的工作計劃和組織能力，能夠高效地完成各項(xiàng)工作任務(wù)。 具備良好的服務(wù)意識和職業(yè)素養(yǎng)，能夠以身作則，為客人提供優(yōu)質(zhì)、貼心的服務(wù)。 了解消防安全知識，能夠妥善處理突發(fā)情況，保證酒店和客人的安全。 【崗位要求】 1、有志在酒店行業(yè)發(fā)展的應(yīng)屆畢業(yè)生/實(shí)習(xí)生； 2、對擔(dān)任酒店管理人員具有高度期望； 3、熱愛服務(wù)行業(yè)，具有良好的顧客服務(wù)意識、親和力、溝通技巧和團(tuán)隊(duì)合作精神。

1.具有良好的對客服務(wù)意識和溝通交流能力。 2.有志于在酒店行業(yè)發(fā)展。 3.實(shí)習(xí)期半年至一年。 4.實(shí)習(xí)部門：中廚房實(shí)習(xí)生

We’re recruiting Clubhouse?Trainees to join our dynamic team!? Based in Shenzhen, Guangdong Province you will have a unique opportunity to build a new and exciting career with a fast moving and fun loving team of passionate hoteliers! Hotels G and Residence G?are attitude lifestyle hotels with?strong design identities, providing?efficient guest services. Hotels G and Residences G guests are sensitive to design, culture and entertainment looking for an alternative hotel atmosphere. Residences G and Hotels G are part of the International hospitality group?GCP Hospitality. ? GCP HOSPITALITY ? GCP Hospitality runs 34 properties with 7000 keys in the world with an enviable reputation in the hospitality industry for providing Property Management, Financial Management, Leasing Management and Senior Asset Management of the highest standard. GCP Hospitality extends its expertise Worldwide with Regional offices in Bangkok, Hong Kong, Yangon, Singapore, Shenzhen, Australia, Spain and the United States. GCP Hospitality, through its dedicated Hotels Operations Platform manages independent properties with a hands-on approach. Its experience and creative teams provide the necessary insights and expertise in Human Resources, Sales & Marketing, Finance and Operations to guarantee a successful operation. FOR MORE INFORMATION, VISIT: WWW. GCPHOSPITALITY.COM ? ? WE ARE: ? ·?????????A young and creative organization ·?????????A dynamic team to work with ·?????????Lifestyle destination trendsetters ? WHO WE’RE LOOKING FOR: ? ·?????????At least?1?years’ experience ·?????????Good?in spoken English ·?????????A peoples person, outgoing and team spirit oriented ? You’re Good At: ? ·?????????Delivering outstanding customer service ·?????????Smiling and greeting ·?????????Communication ? ? Seems like you’re a good fit?? We want to hear from you! ? Please e-mail CV?in English?to:??hr@residencegshenzhen.com ? ? 我們正在尋找餐廳實(shí)習(xí)生加入我們富有激情的團(tuán)隊(duì)！在廣東省深圳市，一個富有激情的酒店集團(tuán)里，您將擁有獨(dú)一無二的機(jī)會去組建一個快速發(fā)展、富有樂趣與友愛的團(tuán)隊(duì)，并在此收獲您全新而又激情無限的事業(yè)。 ? G酒店與G公寓擁有對設(shè)計、文化與娛樂富有敏銳嗅覺的客戶群體，正尋找一種全新的酒店風(fēng)格。 ? G酒店與G公寓具備強(qiáng)烈的設(shè)計風(fēng)格，富有生活休閑氣息，并為客戶提供富有感染力的服務(wù)。 ? G公寓是基匯酒店管理集團(tuán)旗下的國際連鎖酒店式公寓。 ? 基匯酒店管理集團(tuán) ? 基匯酒店管理集團(tuán)在全球范圍內(nèi)管理著34個酒店項(xiàng)目，客房總量7000間，在酒店行業(yè)享有令人艷羨的美譽(yù)，提供最高水準(zhǔn)的項(xiàng)目管理、財務(wù)管理、租賃管理和高級資產(chǎn)管理等服務(wù)?；鶇R酒店管理集團(tuán)致力于在全球范圍內(nèi)拓展業(yè)務(wù)，于曼谷、香港、仰光、新加坡、深圳、澳大利亞、舊金山設(shè)有區(qū)域分公司。 ? 基匯酒店管理集團(tuán)以親力親為的方式，通過其酒店運(yùn)營平臺管理旗下的獨(dú)立酒店項(xiàng)目。集團(tuán)有一支經(jīng)驗(yàn)豐富和充滿創(chuàng)造力的管理團(tuán)隊(duì)，提供人力資源、市場營銷、財務(wù)及運(yùn)營等方面所必需的市場洞察和專業(yè)管理，以確保酒店項(xiàng)目的成功運(yùn)營。 ? 如欲了解更多信息，請訪問：WWW. GCPHOSPITALITY.COM ? 我們是： ·?????????一個年輕而富有創(chuàng)造力的組織 ·?????????一個富有激情的工作團(tuán)隊(duì) ·?????????生活方式的引導(dǎo)者 ? 我們在尋找這樣的您： ·?????????擁有至少1年工作經(jīng)驗(yàn) ·?????????具備一定的英語口語能力 ·?????????熱情好客、外向而富有團(tuán)隊(duì)精神 ? 您需要擅長于： ·?????????傳遞卓絕的客戶服務(wù) ·?????????微笑與問候 ·?????????溝通技巧 ? ? 您正是我們需要的人嗎？我們期待您的加入！ 請發(fā)送英文簡歷至郵箱：?hr@residencegshenzhen.com

Delivers and picks up guest luggage as assigned by Team Leader. 根據(jù)領(lǐng)班的安排為客人運(yùn)送行李。 Stores luggage according to standards. 根據(jù)標(biāo)準(zhǔn)儲存行李。 Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying. 為客人提行李時，指引抵店客人到辦理入住登記的地方。 Directs guests and visitors to any of the Hotel’s facilities. 指引客人及來訪者到任何酒店的設(shè)施。 Opens and closes car doors for guests whenever the opportunity arises. 主動為上下車的客人開/關(guān)車門。 Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed. 協(xié)助所有客人的行李存放，確保遵守正確的處理、儲存、安全的程序。 Hails taxi/ cabs and answers inquiries. 為客人呼叫出租車并解答問詢。 Reports complaints or problems to Team Leader/ Chief Concierge if no immediate solution can be found. 遇到問題或投訴，如果找不到立即解決的方法，要向禮賓部的領(lǐng)班/禮賓司匯報。 Provides courteous and professional service at all times. 隨時提供禮貌且專業(yè)的服務(wù)。

招聘崗位為西廚房實(shí)習(xí)生 崗位要求 1.實(shí)習(xí)期至少6個月以上； 2.旅游管理、酒店管理、烹飪專業(yè)優(yōu)先考慮； 3.有一定英文表達(dá)能力最佳； 4.熱愛酒店行業(yè)，具有親和力和良好的顧客服務(wù)意識，有志于在酒店行業(yè)發(fā)展。

一、崗位職責(zé) 客戶服務(wù)：接待顧客，主動、熱情、禮貌、耐心、周到地提供服務(wù)，確保顧客有賓至如歸之感。 熟悉并掌握餐廳的工作情況，包括菜單、食品配方等，以便向客人推薦各種食品及飲料。 及時準(zhǔn)確地為客人結(jié)賬，主動拉椅子。 餐中服務(wù)周到、禮貌，有耐心，了解賓客心態(tài)、需求。 餐廳準(zhǔn)備：按照領(lǐng)班安排認(rèn)真做好桌椅、餐廳衛(wèi)生，餐廳鋪臺，準(zhǔn)備好各種用品，確保正常營業(yè)使用。做好餐前準(zhǔn)備工作，檢查備用餐具是否齊全，餐臺器皿是否整潔齊全，了解當(dāng)餐餐菜肴品種。及時檢查有無客人遺留物品。食品與飲料準(zhǔn)備：清潔并擦亮所有器皿，確保食品的衛(wèi)生和安全。保持工作場地及餐具室內(nèi)物品的齊全、干凈、整潔。根據(jù)餐廳的規(guī)定來擺放餐桌，確保餐廳的整潔和有序。團(tuán)隊(duì)協(xié)作：配合領(lǐng)班工作，服從領(lǐng)班或以上領(lǐng)導(dǎo)指揮，團(tuán)結(jié)及善于幫助同事工作。 二、任職要求 教育背景：旅游、酒店管理、餐飲管理等相關(guān)專業(yè)優(yōu)先。

營運(yùn) Operation §  根據(jù)凱悅標(biāo)準(zhǔn)，為客人提供順暢、高效的服務(wù)。 Provides fluent and efficient service in accordance with Hyatt standard. §  為客人推薦服務(wù)，回應(yīng)客人關(guān)于餐飲的要求并提供建議。 Give recommendation on service and responds guest Food and Beverage request as well as provides suggestion. §  根據(jù)順序和程序?yàn)榭腿税才抛弧Ⅻc(diǎn)單并服務(wù)食物和飲料。 Assigns seats to guest according to subsequence and procedures, takes order of food and beverage. §  全面了解MICROS系統(tǒng)。 Has a thorough knowledge to all sides of MICROS System. §  根據(jù)部門營運(yùn)手冊的要求，確保餐廳所有食物和飲料、機(jī)器和設(shè)備的正常運(yùn)作。 Ensure all food and beverage, machines and equipment to be normal running according to Departmental Operation Manual. §  努力使客人滿意，并使客人經(jīng)常光顧餐廳。 Makes effort to satisfy our customers and makes them repeat to dine in the restaurant.  §  為客人點(diǎn)單和上菜，避免不必要的延誤。 Takes food order and delivers foods to avoid unnecessary delay. §  掌握關(guān)于餐廳菜單和酒單的知識。 Has thorough knowledge of menus and wine list. §  促銷菜單并說服客人選擇價格較高的食物以增加總收入，例如：湯，飲料，沙拉，甜點(diǎn)，等等。 Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc.  §  向餐廳經(jīng)理/副理報告任何困難或問題，以便找到解決方法或進(jìn)行下一步行動。 Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action. §  保持所有設(shè)備和客人需求是同等的。 Maintain equality to both all equipment and customer requests. §  確保根據(jù)標(biāo)準(zhǔn)及運(yùn)作需要擺臺。 Ensures table setting to accord to standard and operational requirement. §  確保在用餐結(jié)束后，所有餐桌的干凈整潔。 Ensures that all tables are clean and tides up after dining over. §  準(zhǔn)確為客人預(yù)定餐桌并確定用餐人數(shù)。 Makes reservation accurately to customers and confirms dining pax.   客房服務(wù) Room Service §  在結(jié)束與客人的通話前，為客人點(diǎn)單并重復(fù)所點(diǎn)的內(nèi)容。 Repeats order items before phone hung up. §  確保按客人的要求正確點(diǎn)單。 Ensures to take correct orders for customers accordingly. §  確保所有食物及時送到客人房間。 Ensures the prompt delivery all foods to guest rooms on time. §  嚴(yán)格遵守酒店政策和程序，特別是進(jìn)入客房。 Adheres hotel Policies and Procedures strictly, particularly in entering guest rooms. §  確保不能進(jìn)入有“請勿打擾”的客房。 Ensures not to enter the guest room with “Do Not Disturb”. §  當(dāng)被告知收餐具時，確保收走在客人房間或走廊的所有餐具。 Ensures to collect all tableware at room or in the corridor when getting inform. §  確保所有帳單的準(zhǔn)確并在送餐時收回款項(xiàng)。 Ensures that all billings are correct and collects the payment on room service.   宴會 Event Service §  根據(jù)客人要求布置宴會場地。 Furnishes banquet venue according to customer requests. §  確保所有會議的視頻設(shè)備都事先經(jīng)過測試。 Ensures that video equipment are check before all functions beginning. §  確保將會議橫幅擺放在正確的位置。 Ensures to display the event banner on the right place. §  滿足任何客人的要求，如遇到困難則向副理報告，以便得到建議或找到解決方法。 Satisfies any final guest request, reports any difficulties to Assistant Manager to gain his/her suggestion or solution. §  將餐布和設(shè)備送入倉庫前，確保餐布和設(shè)備的干凈整潔。 Ensures that table linen and equipment are clean before stored.  §  與客房部緊密合作，確保會議、宴會場地始終干凈整潔。 Cooperates with Public Cleaning closely and ensures that all event venues are clean. §  與工程部緊密合作，確保設(shè)備的正常運(yùn)作。 Cooperates with Engineering closely and ensures that all event equipment are good used.   總則 General §  按要求出席所有會議并作出貢獻(xiàn)。 Attends and contributes to all meetings as required. §  確保部門的服務(wù)一貫按照部門營運(yùn)手冊的標(biāo)準(zhǔn)，高效、一致和禮貌的完成。 Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual. §  始終提供禮貌和專業(yè)的服務(wù)。 Consistently provides courtesy and professional service. §  保持對酒店產(chǎn)品知識、當(dāng)前推廣、政策改變的最新了解及保持高效的內(nèi)部溝通。 Maintains the updated understanding to hotel product knowledge, upsell activities, policy change and the efficient communication internally. §  根據(jù)安排出席酒店及部門的培訓(xùn)，以提高技能和知識。 Attends the arrangement trainings of hotel and department accordingly to develop skills and knowledge. §  禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進(jìn)行匯報。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  熟悉并嚴(yán)格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable adhere to rules & regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene and health & safety. §  確保高標(biāo)準(zhǔn)的個人形象和儀容儀表。 Ensures high standards of personal presentation & grooming. §  與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §  根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to request to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.

招聘以下崗位實(shí)習(xí)生： 1.前臺接待實(shí)習(xí)生； 2.餐廳實(shí)習(xí)生； 3.財務(wù)實(shí)習(xí)生； 4.客房服務(wù)員實(shí)習(xí)生；

Reports complaints orproblems to Lead Host/ Assistant Manager if no immediate solution can befound. 遇到客人的投訴或問題，如果不能馬上找到解決辦法，則匯報給前臺主管/副理。 Ensures that guestsreceive a speedy and efficient check in/ out. 確保客人得到快速、高效、準(zhǔn)確的入住登記和結(jié)帳離店服務(wù)。 Ensures that thecashiering procedures are strictly adhered to, that all floats are usedappropriately in accordance to Policies & Procedures set by Finance. 確保嚴(yán)格遵守酒店的收銀程序，所有備用金都要根據(jù)財務(wù)部設(shè)立的政策和程序合理使用。 Ensures that theguests’ bill is presented and collected accordingly. 確保提供給客人的帳單是正確的，以及收款也是正確的。 Ensures a high levelof liaison is maintained between Front Office and all other departments withinthe Hotel. 確保前廳部與其它部門高度的配合。 Provides courteous andprofessional service at all times. 始終提供禮貌且專業(yè)的服務(wù)。 Attends hotel trainingsessions as scheduled to improve skills and knowledge. 根據(jù)安排參加酒店及部門培訓(xùn)以提高知識和技能。 To be knowledgeableand promotes/ upsells Rooms, Outlets and other facilities/ programs wheneveropportunities arise. 確保具有高水平的酒店產(chǎn)品知識，以便在機(jī)會出現(xiàn)時，宣傳/銷售客房、餐廳及其它設(shè)施/活動。 Provides courteous andprofessional service at all times. 始終提供禮貌且專業(yè)的服務(wù)。

實(shí)習(xí)生崗位： 中餐實(shí)習(xí)生、西餐廳實(shí)習(xí)生、客房實(shí)習(xí)生 1、熱愛酒店行業(yè)，熱情富于活力。 2、身體健康，能吃苦耐勞。 3、愿意與東莞松湖灣華美達(dá)廣場酒店共同發(fā)展。

可供實(shí)習(xí)部門 餐飲服務(wù)部：中餐廳、西餐廳、宴會廳、大堂吧 前廳接待部：接待大使、瑞吉管家、禮賓部、行政酒廊 后勤部門：客房部文員 【崗位要求】 1、熱愛酒店業(yè)，意向長期發(fā)展的實(shí)習(xí)生&應(yīng)屆生 2、可以全職實(shí)習(xí)時間在5個月或5個月以上； 3、具有積極的態(tài)度，良好的溝通和服務(wù)意識； 4、掌握一定的外語會話能力。（酒店管理或相關(guān)專業(yè)優(yōu)先） 5、性格開朗、頭腦靈活、工作踏實(shí)，有相關(guān)酒店或餐飲工作經(jīng)歷更佳。 【福利待遇】 1、用餐：員工餐廳自助餐、自助飲料機(jī)。（一日四餐，休息日可享用） 2、住宿：免費(fèi)提供住宿，工作制服，以及每月免費(fèi)水電額度； 3、生活：宿舍配有床上用品，WIFI，洗衣機(jī)，冰箱和空調(diào)等； 4、交通：酒店班車全天接送，入離職時往返酒店動車費(fèi)用報銷。 5、假期：每天工作8小時，每月公休8天-10天，節(jié)假日加班三薪。 6、發(fā)展：姐妹酒店外派內(nèi)部調(diào)動及晉升的機(jī)會，完善的萬豪培訓(xùn)體系及職業(yè)發(fā)展項(xiàng)目！ 逾百年瑞吉文化傳承，始自1904年紐約瑞吉酒店。

營運(yùn)管理 Operational     §  遇到客人的投訴或問題，如果不能馬上找到解決辦法，則匯報給前廳領(lǐng)班/副理。 Reports complaints or problems to Team Leader/Assistant Manager – Front Office if no immediate solution can be found. §  確?？腿说玫娇焖?、高效、準(zhǔn)確的入住登記和結(jié)賬離店服務(wù)。 Ensures that guests receive a speedy and efficient check in/out. §  確保嚴(yán)格遵守酒店的收銀程序；所有備用金都要根據(jù)財務(wù)部設(shè)立的政策和程序合理使用。 Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance. §  確保提供給客人的賬單正確，并正確收款。 Ensures that the guests’ bills are presented and collected accordingly. §  保證具有營銷員的態(tài)度，并抓住酒店內(nèi)的一切銷售機(jī)會。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. §  根據(jù)部門運(yùn)營手冊的標(biāo)準(zhǔn)處理所有抵、離店記錄。 Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual. §  遵守預(yù)先設(shè)立的可用房安排及房價控制。 Adheres to pre-set availability and rate controls. §  確保對酒店產(chǎn)品和當(dāng)?shù)厍闆r的高度了解。 Ensures a high level of product knowledge of hotel and local area. §  按照前廳部的程序維護(hù)并更新客人歷史記錄及市場數(shù)據(jù)庫。 Maintains and updates guest history and marketing database as laid down in Front office procedures. §  確保維持高水平的對客服務(wù)。 Ensures a high level of customer service is consistently maintained. §  確保前廳部與其它部門的高度配合。 Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel. §  確保將任何來自客人或其它部門的反饋及時并準(zhǔn)確地匯報給前廳部經(jīng)理及前廳副理。 Ensures the Front Office Manager or Assistant Manager – Front Office is kept fully aware of any relevant feedback from wither customers or other departments. §  確保高度了解酒店產(chǎn)品知識，以便在機(jī)會出現(xiàn)時，宣傳/銷售客房、餐廳及其它設(shè)施/活動。 To be knowledgeable and promotes/upsells Rooms, Outlets and other facilities/programmes whenever opportunities arises. §  主動向潛在客人推銷凱悅天地計劃。 Promotes World of Hyatt program to potential guests whenever possible. §  熟知各種航空公司常旅客計劃。 To be knowledgeable with the various airline frequent flyer programmes. §  遵守酒店關(guān)于前廳部的所有制度。 Complies with all hotel policies relating to Front Office. §  遵守前廳部經(jīng)理制定的所有系統(tǒng)和程序。 Complies with all systems and procedures as laid down by the Front Office Manager. §  必要時協(xié)助預(yù)訂部的工作。 Assists with reservations whenever necessary. §  及時處理所有收到及發(fā)出的郵件、傳真、速遞物品及留言。 Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner. §  需要時處理基本的商務(wù)中心服務(wù)。 Handles basic Business Center services when required. §  處理鑰匙并確保遵守安全制度。 Handles keys and ensures Security policies are adhered to. §  按制度處理外匯兌換。 Handles foreign exchange according to policies. §  履行收銀員的職責(zé)；下班時按照定立的標(biāo)準(zhǔn)點(diǎn)齊款項(xiàng)。 Performs cashier functions; balances at the end of the shift according to established standards. §  與行李部配合順暢處理行李及運(yùn)輸服務(wù)。 Liaises with Bell Service for smooth handling of luggage and transport services. §  負(fù)責(zé)將所收款額分至不同的收入賬項(xiàng)，如洗衣及傳真費(fèi)用。 Is responsible for the posting of all charges brought to the cashiers by different revenue centres, such as laundry and facsimile charges. §  為住店客人兌換外幣。 Exchanges foreign currencies to any in-house guest. §  在前廳副理授權(quán)下為客人提供信用卡取現(xiàn)服務(wù)。 Provides guests with cash advances on their credit card with the approval of Assistant Manager – Front Office . §  獲得散客的信用卡授權(quán)密碼。 Produces authorisation codes from FIT guests’ credit cards. §  通過每天將登記卡及餐廳賬單存檔，保持并檢查所有架格。 Maintains and checks all racks by filing registration cards and Outlet checks on a daily basis. §  確保檢查所有離店客人的賬單并附上相關(guān)的賬目單據(jù)。 Ensures all master folios due to depart have been checked out and have their respective backups attached. §  根據(jù)前廳副理的批準(zhǔn)，發(fā)出小額現(xiàn)金及零用現(xiàn)金。 Responsible for issuing paid-outs and petty cash once Assistant Manager’s – Front Office approval has been received. §  負(fù)責(zé)登記及發(fā)放保險箱。 Responsible for registration and issuing of safety boxes. §  全面了解酒店提供的所有服務(wù)。 Has a thorough understanding of all the services offered by the Hotel. §  閱讀與前廳部有關(guān)的所有通知。 Reads all memos concerning Front Office. §  當(dāng)班時確保備用金中有足夠基金和零鈔。 Ensures the general float contains sufficient change and funds while on duty. §  確保在下班時準(zhǔn)確及整潔的執(zhí)行關(guān)閉程序，并點(diǎn)清所有賬目。 Ensures the correct closing procedures are carried out in an accurate and tidy manner and that all accounts balance before closing. §  確保在下班時備用金沒有差錯。 Ensures that the float is balanced before finishing the shift. §  當(dāng)班時確保酒店所有基金和財產(chǎn)的安全。 Ensures security of all hotel funds and properties at times whilst on duty. §  完全了解酒店電腦系統(tǒng)的收銀功能。 Has a thorough understanding of all cashiering functions in the Hotel’s computer system.       總則 General     §  按要求出席所有會議并做出貢獻(xiàn)。 Attends and contributes to all Meetings as required. §  始終提供禮貌和專業(yè)的服務(wù)。 Provides courteous and professional service at all times. §  根據(jù)安排參加酒店培訓(xùn)課程，以提高工作技能及知識。 Attends hotel training sessions as scheduled to improve skills and knowledge. §  了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴(yán)格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  確保高標(biāo)準(zhǔn)的個人形象和儀容儀表。 Ensures high standards of personal presentation and grooming. §  與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §  根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

【崗位要求】 1、有志在酒店行業(yè)發(fā)展的應(yīng)屆畢業(yè)生/實(shí)習(xí)生； 2、對擔(dān)任酒店管理人員具有高度期望； 3、熱愛服務(wù)行業(yè)，具有良好的顧客服務(wù)意識、親和力、溝通技巧和團(tuán)隊(duì)合作精神。

【崗位職責(zé)】 1、熟悉部門工作細(xì)則和流程； 2、以項(xiàng)目方式，參與相關(guān)的公司管理工作； 3、需每個工作計劃階段針對公司日常管理上交書面化建議； 4、執(zhí)行公司安排的其他相關(guān)工作。 【崗位要求】 1、有志在酒店行業(yè)發(fā)展的應(yīng)屆畢業(yè)生/實(shí)習(xí)生； 2、對擔(dān)任酒店管理人員具有高度期望； 3、熱愛服務(wù)行業(yè)，具有良好的顧客服務(wù)意識、親和力、溝通技巧和團(tuán)隊(duì)合作精神。