Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
在餐廳的前部迎接所有賓客和有可能的賓客,確保完成以下工作:
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Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
o
確保在開(kāi)始營(yíng)業(yè)前餐廳準(zhǔn)備就緒,侍應(yīng)生和餐桌服務(wù)員都遵守開(kāi)始營(yíng)業(yè)規(guī)范。
o
Ensure restaurant operating equipment is clean and in working order
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確保餐廳運(yùn)營(yíng)設(shè)備的清潔并正常工作。
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Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
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按照酒店的規(guī)定保持工服和個(gè)人儀容儀表的高標(biāo)準(zhǔn)。
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Welcoming guests to the Restaurant, by using the Restaurant name
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迎客人光臨餐廳,使用餐廳的名稱(chēng)。
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Inquiring if they have a reservation and noting it in the reservation book if they do
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詢(xún)問(wèn)客人是否有預(yù)訂,如有預(yù)定在預(yù)訂冊(cè)上做記錄。
o
Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
o
為客人登記預(yù)訂并注有用餐喜好,如客人沒(méi)有預(yù)訂則在預(yù)訂冊(cè)上記錄。
o
Being attentive to guest requests
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周到的滿(mǎn)足客人要求。
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Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
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陪同客人前往喜歡的餐臺(tái)或預(yù)訂的餐臺(tái),按餐廳標(biāo)準(zhǔn)安排客人就坐。
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Take telephone bookings and document in the Reservation book according to restaurant standards
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接聽(tīng)電話(huà)訂位并按餐廳的規(guī)范在預(yù)訂冊(cè)上記錄。
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Train wait staff and bus staff in hostess standards
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按領(lǐng)位員的標(biāo)準(zhǔn)培訓(xùn)員工。
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Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
o
周到的為客人服務(wù),并盡可能解決客人的投訴,向上級(jí)領(lǐng)到報(bào)告所有事件。
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Maintain responsibility of cleanliness of hostess stations
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保持迎賓臺(tái)的清潔。
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Maintain responsibility of cleanliness of all menus and drink menus
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保持所有菜單和飲料單的清潔。
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Assist with beverage service
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協(xié)助飲料服務(wù)。
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Assist with food service
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協(xié)助食品服務(wù)。
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Maintain detailed knowledge of menu, including daily specials
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對(duì)菜單有具體的了解,包括每日特價(jià)。
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Ensure tables are cleared quietly and efficiently
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確保迅速且高效的清理餐桌。
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Carry food and beverage trays in a safe manner to minimize breakages
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安全的舉餐盤(pán)使破損將到最低。
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Complete dockets accurately and clearly
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準(zhǔn)確和清楚的填寫(xiě)收據(jù)。
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Maintain current information on all general activities of the hotel
o
了解當(dāng)前酒店所有的活動(dòng)。