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§? 仔細(xì)計劃將銷售咨詢電話轉(zhuǎn)變成詳細(xì)的工作目標(biāo) Carefully plans Sales Calls into defined objectives. §? 協(xié)助進(jìn)行廣泛的競爭者研究，保證對酒店產(chǎn)品良好認(rèn)知 Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel. §? 通過電話銷售、合同和文字聯(lián)系方式等手段保證酒店高知名度 Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. §? 專業(yè)地進(jìn)行常規(guī)電話銷售，開發(fā)新客戶 Professionally conducts routine telemarketing activities to identify new accounts. §? 確保所有指定客人賬戶信息被定期在記錄中和在電子數(shù)據(jù)庫系統(tǒng)中更新 Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system. §? 在助理銷售部副總監(jiān)/銷售經(jīng)理不在辦公室期間應(yīng)答所有電話和咨詢，保證精確并及時地接收并向相關(guān)經(jīng)理傳達(dá)信息及口訊。 In the absence of the Associate Director of Sales/ Sales Manager/ Sales Executive, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concern in a timely manner. §? 根據(jù)要求跟進(jìn)銷售經(jīng)理要求或指派的銷售機(jī)會或任務(wù) Follows up sales leads whenever required or assigned by the Sales Managers/ Executives. §? 及時準(zhǔn)備、編輯和分發(fā)周度/月度報告 Prepares, compiles and distributes the weekly/ monthly reports in a timely manner.? §? 集會和活動等原始記錄要正確保存 Ensures the activities/ events log book is being accurately maintained. §? 協(xié)助編輯市場調(diào)查和競爭者研究報告 Assists in the compilation of Market Surveys and Competitor Researches report. §? 協(xié)助向索取酒店信息的客人分發(fā)相關(guān)材料 Assists in the distributions of relevant hotel information to clients when required. §? 協(xié)助/參加突擊銷售活動 Assists/ participates in sales blitz. §? 與確定的客人保持良好聯(lián)系，在必要時盡可能提供幫助 Maintains good relationship with the established clientele and provides all necessary assistance when required. §? 與相關(guān)運(yùn)營部門緊密合作確保滿足客人需求和期望 Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met. §? 準(zhǔn)備并保證客人預(yù)訂的所有集會和活動被及時分派到相關(guān)部門。 Prepares and ensures all Events Orders are distributed to concerned department on a timely manner. §? 在銷售經(jīng)理不在辦公室時協(xié)助跟進(jìn)所有事務(wù) Assists the Sales Manager/ Executives to follow up on all matters in the absence of the Sales Manager/ Executives. §? 在職時確保總是向外界傳達(dá)專業(yè)并且適當(dāng)?shù)男蜗?Ensures that a professional and appropriate image is projected at all times while on duty. §? 保證進(jìn)行專業(yè)電話銷售時使用凱悅咨詢型銷售原則和凱悅銷售錦囊 Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies. §? 確保根據(jù)確定標(biāo)準(zhǔn)高效、一致并禮貌地完成為客人提供的服務(wù)，詳情請見部門運(yùn)營手冊 Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual. §? 擁有對酒店設(shè)施、特色和服務(wù)的詳盡知識 Maintains a detailed knowledge of hotel facilities, features and services.