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【崗位職責(zé)】 1、依照酒店對(duì)清潔和外觀的標(biāo)準(zhǔn)為公共區(qū)域提供保潔服務(wù)。 2、熟悉酒店所有公共區(qū)域。 3、確保及時(shí)完成日常保潔工作。 4、有效地處理應(yīng)急事件。 5、管理關(guān)于化學(xué)清潔用品使用的事宜，處理發(fā)現(xiàn)的問(wèn)題并做出相應(yīng)的整改。 6、安全正確地使用保潔設(shè)備。 7、合理保持保潔用品的存貨量。 8按照業(yè)務(wù)要求開(kāi)展工作 【崗位要求】 1、擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能； 2、具有說(shuō)，讀和寫(xiě)英語(yǔ)的能力； 3、3年以上同職位相關(guān)工作經(jīng)驗(yàn)。

·????????Supervise and inspect the workof assigned room and/or public area attendants to ensure product qualitystandards are met and that optimum service is provided to hotel guestsaccording to hotel and company business objectives. ·????????監(jiān)督和檢查分配給客房和公共區(qū)域服務(wù)生的工作，按酒店和公司業(yè)務(wù)目標(biāo)確保符合產(chǎn)品的質(zhì)量標(biāo)準(zhǔn)，為酒店客人提供卓越的服務(wù)。 ·????????Supervise the implementation ofhousekeeping standards and procedures in relation to: ·????????監(jiān)督客房部各項(xiàng)標(biāo)準(zhǔn)和工作程序的執(zhí)行 ： o???Bedroom service o???臥室服務(wù) o???Bathroom service o???衛(wèi)生間服務(wù) o???Valet service o???洗衣服務(wù) o???Cleaning service o???清潔服務(wù) o???Linen maintenance o???布巾維護(hù) ·????????Recommended changes to thesestandards and training needs on an ongoing basis ·????????就這些標(biāo)準(zhǔn)和培訓(xùn)需求提供持續(xù)性的改進(jìn)建議。 ·????????Maintain a current and thoroughknowledge of all housekeeping systems ·????????對(duì)客房部所有系統(tǒng)有完整的知識(shí)。 ·????????Open and close the shift andensure effective shift hand over ·????????負(fù)責(zé)管理接班和交班工作，以確保交接班過(guò)程的有效進(jìn)行 。 ·????????Assist the executivehousekeeper in fulfilling their duties and oversee the operations of thehousekeeping department when the executive housekeeper is not on duty. ·????????協(xié)助行政管家工作，在管家未當(dāng)班期間管理客房部運(yùn)營(yíng)工作。 ·????????Distribution and collection ofkeys ·????????分發(fā)和收集鑰匙。 ·????????Management of all incoming andoutgoing calls ·????????管理所有的呼入和呼出電話。 ·????????Solve employee grievances ·????????解決員工受到的不公正待遇問(wèn)題。 ·????????Perform Room allocations ·????????分配客房 ·????????Perform Room inspections ·????????檢查客房 ·????????Prioritise arrival rooms ·????????排列抵店客人客房的優(yōu)先順序。 ·????????Liaise with Front Office forguest and hotel requirements ·????????配合前臺(tái)滿足酒店和客人的要求。 ·????????Ensure guest valet is processedand delivered in a timely manner ·????????確保及時(shí)為客人提供洗衣服務(wù)并送還。 ·????????Co-ordinate special projects(eg site rooms, vermin control, window and carpet cleaning, room inventories) ·????????協(xié)調(diào)特別項(xiàng)目(如參觀客房，除蟲(chóng)，窗戶和地毯的清潔，客房供應(yīng)量)。 ·????????Manage all special requestsmade by guests ·????????處理客人所有的特殊要求。 ·????????Ensure consistency within thedepartment ·????????確保部門(mén)內(nèi)工作的一致性。 ·????????Management of lost property forthe hotel ·????????管理酒店的遺失財(cái)物。 ·????????Ensure you have completeknowledge of room types, layouts and facilities ·????????確保具有客房類型，設(shè)計(jì)和設(shè)施的全面知識(shí)。 ·????????Manage storage areas ·????????管理倉(cāng)庫(kù) ·????????Maintain adequate stock levels ·????????保存充足的用品存貨。 ·????????Complete stock takes asrequired ·????????按要求完成庫(kù)存盤(pán)點(diǎn)工作。 ·????????Maintain stock levels ·????????維持存貨水平 ·????????Conducts shift briefings toensure hotel activities and operational requirements are known ·????????進(jìn)行交接班說(shuō)明，確保了解酒店的工作和運(yùn)營(yíng)需求。 ·????????Works with Superior and HumanResources on manpower planning and management needs ·????????與上級(jí)領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求。 ·????????Works with Superior Director ofFinance in the preparation and management of the Department’s budget. ·????????與上級(jí)領(lǐng)導(dǎo)和財(cái)務(wù)總監(jiān)一起編制和管理部門(mén)預(yù)算。