Responsible for assigned floors and ?guest rooms during shift
當班期間對分配的樓層和客房負責
Work closely with the Reception to ?ensure correct room status at all times.
保持與前臺的密切工作,確保房態(tài)準確無誤
?Ensure highest standard of cleaning in assigned areas
確保區(qū)域衛(wèi)生的高標準
Supervise turndown service
檢查夜床服務
?Responsible for strict key control
對鑰匙的嚴格管理負責
Inspect regularly guestroom ?corridors and public areas
定時檢查樓層公區(qū)衛(wèi)生
Keep floor linen rooms neat and tidy
保持樓層布草干凈,整齊
QUALIFICATION 任職資格:
*?Ability to use machines and equipment of rooms
使用客房部機器及設備的能力
*?Mandarin-speaking
普通話流利
*?Basic spoken and written English skills
基本的英語口語及書寫能力
*?Basic computer skills
基本電腦操作技巧
*?Room floor daily operations with good knowledge
具有良好的客房部樓層日常操作知識?
*?Five - star room with floor attendants or 1 year 3 years above working experience
具有五星級客房部3年樓層服務員或1年以上主管工作經(jīng)驗
*?To use available knowledge and experience of work on staff training
能夠運用所掌握的工作知識及經(jīng)驗對員工進行培訓
JOB DESCRIPTION 職位說明:
*?To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
對酒店的規(guī)章制度、衛(wèi)生、健康安全有明確的了解。
*?To supervise Room Attendant and inspect guest rooms and surround service areas.?
管理客房服務員并檢查客房及服務區(qū)域的衛(wèi)生,注意從酒店的全局出發(fā)并根據(jù)要求建立國際化的衛(wèi)生標準。
*?Paying attention to details by keeping the international standard of room?cleanliness and product maintenance adhering to standard required by our hotel.
管理客房服務員并檢查客房及服務區(qū)域的衛(wèi)生,注意從酒店的全局出發(fā)并根據(jù)要求建立國際化的衛(wèi)生標準。
*?To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
檢查所有客房,重要客人的房間以及重要客人的到達,以及常住客人的房間衛(wèi)生。
*?To document all daily activities and events such as guest complaints and habits in the logbook.
記錄日常所有的活動,例如客人的投訴和喜好等。
*?To attend to guest requests and complaints. Takes corrective action.
采用正確的方式處理客人的要求和投訴。
*?To check on the standard of "Turn down services".
中班主管檢查夜床服務是否符合標準。
*?To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.
確保所有客房按酒店標準清潔,同時保證客人的滿意。
*?Close cooperation with the front office to ensure that any time the right room ;
與前廳部密切合作確保任何時間內(nèi)正確的房態(tài)
*?Ensure that the height of a assigned regional clean
確保所分配的區(qū)域的高度清潔 ?
*?Ensure that the staff in accordance with the system implementation
確保員工能夠按照制度執(zhí)行工作
*?Maintain the floors of pantry clean and tidy
維持樓層工作間的干凈和整潔 ? ?
*?By summary guest comments summary accurately collect Guest history, look for ongoing development to customer service
通過匯總客人的意見匯總,準確搜集客史,尋找機會不斷發(fā)展對客服務? ? ? ? ? ? ? ? ? ? ? ? ? ? ??
*?Constraint employee discipline
約束員工遵守紀律
*?Check the instrument room staff, personal health and image
檢查客房部員工的儀表,個人衛(wèi)生和形象? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ??
*?Adhere to the hotel's high standards of cleanliness and maintenance
堅持酒店的高標準清潔和養(yǎng)護
*?Ensure that the area of fixed assets and operations articles good run
確保所轄區(qū)域的固定資產(chǎn)及營運物品良好運行