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【職責(zé)內(nèi)容】 根據(jù)顧客問(wèn)題和需求為顧客指定調(diào)理方案

【職責(zé)內(nèi)容】 為顧客做調(diào)理保養(yǎng)項(xiàng)目

Primary Responsibilities主要職責(zé) ?Responsible for the Chinese restaurant, the implementation of the various periods of work task. ? ? 負(fù)責(zé)中餐廳，落實(shí)各個(gè)時(shí)期的工作任務(wù)。 ?To establish Chinese restaurant service specification and working system and ensure the implementation. ? ? 制定中餐廳服務(wù)工作規(guī)范及工作制度并確保實(shí)施。 ?Assist f&b manager to establish the catering marketing plan and strategy. ? ? 協(xié)助餐飲部經(jīng)理制定各項(xiàng)餐飲推銷計(jì)劃與策略。 ?Supervise employees in accordance with the standards of customer service, the employees performance evaluation, implement the system of rewards and punishments. ? ? 監(jiān)督員工按照規(guī)范標(biāo)準(zhǔn)對(duì)客服務(wù)，對(duì)員工進(jìn)行績(jī)效評(píng)估，實(shí)施獎(jiǎng)懲制度。 ?Handle guest complaints, and constantly improve the quality of service. ? ? 處理賓客的投訴，不斷改善服務(wù)質(zhì)量。 ?Pay special attention to the equipment maintenance, strict material management system, completes the restaurant safety and fire prevention work. ? ? 抓好設(shè)備設(shè)施的維修保養(yǎng)，嚴(yán)格物資管理制度，做好餐廳安全和防火工作。 ?According to the different season, customers provide Suggestions for special menu for the kitchen. ? ? 根據(jù)季節(jié)差異、客源情況為廚房制定特色菜單提供建議。 Knowledge and Experience知識(shí)和經(jīng)驗(yàn) ?College degree or above, 5 years working experience in brand hotel. Or high-end Chinese restaurant, or similar position working experience for the same position more than 2 years. ? ? ?？埔陨蠈W(xué)歷，5年以上品牌酒店或中餐廳工作經(jīng)驗(yàn)，2年以上同崗位或類似崗位工作經(jīng)驗(yàn)。 ? ?Warm and friendly, helpful, positive, serious and responsible. ? ? 熱情友好，樂(lè)于助人，積極主動(dòng)，認(rèn)真負(fù)責(zé)。 ?Proficient in Chinese business knowledge, mastering the skills of Chinese food. ? ? 精通中餐的業(yè)務(wù)知識(shí)，熟練掌握中餐的技能技巧。 ?Has the strong ability of social activities, organization and leadership ability to work and practical work ability; Good at mobilizing the enthusiasm of Chinese food department management personnel at all levels. ? ? 具有較強(qiáng)的社會(huì)活動(dòng)能力、組織領(lǐng)導(dǎo)工作能力和實(shí)際工作能力；善于調(diào)動(dòng)中餐部各級(jí)管理人員的積極性。

Produces and presents the dishes for the section in line with the cooking instructions and processes defined by the hotel and brand? ?根據(jù)酒店和品牌定義的烹飪方法和加工方式生產(chǎn)并呈現(xiàn)菜肴 May be asked to carry out some food preparation in the dining room in front of guests, depending on events or how the F&B offer is organised? ?可以詢問(wèn)是否需要再客人面前準(zhǔn)備食品，這將根據(jù)餐飲部的指示。 Ensures that dishes are well presented, of a high standard and at the right temperature? ?保證食物是完美的，高標(biāo)準(zhǔn)及正確的溫度下。 Delivers dishes in good time to suit guests' wishes 按照客人希望的事件送上菜品 Depending on the hotel, may be asked to receive deliveries, check and store merchandise? ?依照酒店規(guī)條，可能會(huì)被要求接受交貨,檢查和儲(chǔ)存貨物。 Ensures that the workplace remains clean and thesafety of consumable goods by always respecting HACCP regulations.???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????始終遵守HACCP的要求，確保工作場(chǎng)所保持清潔和食品安全。 Respects the instructions and safety guidelines forthe equipment used.????????????? 嚴(yán)格遵照說(shuō)明及安全指南使用指南，操作廚房設(shè)備。 Applies the hotel's security regulations (in caseof fire etc).? 適用于酒店的安全條例(以防火災(zāi)等)。 Respects the hotel's commitments to the"Environment Charter" (saving energy, recycling, sorting waste etc). 遵守酒店對(duì)《環(huán)保章程》的承諾。(節(jié)能、回收、垃圾分類等)。

Job Purpose職責(zé)概述 ·??????????To practice andmake recommendations to engineer on energy conservation improvement. 在節(jié)能方面進(jìn)行執(zhí)行和提出合理改良建議。 ·??????????To perform allother duties as may be assigned by DIR of ENG， Asst. DIR of ENG 執(zhí)行工程總監(jiān)、副總監(jiān)安排的其它工作。 ·??????????To assist theother trades where is requested. 必要時(shí)幫助工程部其它工種組工作。 ·??????????To inspect all mechanical systems and make operation statusrecords as per inspection list to correct and report operation deficiency,unusual events and safety hazards conditions to engineer?to?feedback and makerecommendations to engineer for needs of system and plants modification,upgrading, methods of operation or repairs, etc. that could improve efficiencyand productivity. 對(duì)機(jī)械設(shè)備系統(tǒng)進(jìn)行檢查并按照設(shè)備檢查單上的要求仔細(xì)記錄更正錯(cuò)誤，及時(shí)向工程師報(bào)告所發(fā)現(xiàn)的問(wèn)題、異?，F(xiàn)象和不安全隱患為提高工作效率和促進(jìn)生產(chǎn)力，應(yīng)不斷向工程師進(jìn)行信息反饋，在設(shè)備改良、技術(shù)升級(jí)和操作方式方法更新方面向工程師提出合理化建議。 ·??????????To maintain toolsand equipment properly and keep the workplace cleans and tidy. 保持維修工具、設(shè)備和工作區(qū)域的清潔。 ·??????????To perform shiftand overtime duties when necessary. 開(kāi)展本班次工作和必要時(shí)延時(shí)工作。 ·??????????To perform dailywater treatment in accordance with water treatment specialist recommendation. 每日按照水處理規(guī)程的要求執(zhí)行水處理工作。 Knowledge and Experience知識(shí)和經(jīng)驗(yàn) ·??????????Goodknowledge and hand on skills of HVAC system operation, repair and maintenance 熟悉中央空調(diào)系統(tǒng)，掌握中央空調(diào)的操作規(guī)程和維修保養(yǎng)程序 ·??????????Knowledgeand skill of repair and maintenance of refrigeration system, cold room, etc. 精通冷凍系統(tǒng)和冷藏室的維修和保養(yǎng)工作 ·??????????Knowledgeof absorption chiller operation and maintenance????? 熟練操作吸收式冷水機(jī)組并懂得如何進(jìn)行維修保養(yǎng) ·??????????Technicalvocational institute training in HVAC and refrigeration 在職業(yè)技術(shù)學(xué)校畢業(yè)受過(guò)中央空調(diào)和冷凍系統(tǒng)方面的培訓(xùn) ·??????????Min3-5years working experience in HVAC system preferably with hotel 至少3-5年中央空調(diào)系統(tǒng)的工作經(jīng)驗(yàn)，有在酒店工作經(jīng)驗(yàn)者優(yōu)先 ·??????????BasisMechanical & Electrical knowledge 掌握初級(jí)機(jī)械和電力方面的知識(shí) ·??????????Skillof electrical & gas welding will be advantage 有水電焊技能者優(yōu)先 ·??????????Skillof pipe work installation 有管道安裝技術(shù)

Primary Responsibilities主要職責(zé) To maintain a high guest service focus and excellent rapport by approaching the job with the guests always in mind and being proactive in a timely manner towards their needs and requests as detailed in the Brand architecture section the Spirit of The Individuality Program handout. 根據(jù)品牌建設(shè)及精神所述，秉承以客為先的宗旨，主動(dòng)及時(shí)關(guān)注意客人的需求。 向客人展示優(yōu)質(zhì)個(gè)性化服務(wù)。 Periodic market survey, works on the sale of Fitness Center Membership, make the sale plan and achieve the target. 定期市場(chǎng)調(diào)查，負(fù)責(zé)健身中心會(huì)員銷售，制定并完成會(huì)員銷售計(jì)劃。 ·????????Interview, train and evaluate the Fitness Center& Spa team 負(fù)責(zé)健身中心和水療人才的面試、培訓(xùn)和評(píng)估。 To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested. 工作中靈活變通，反應(yīng)敏捷，能果斷地根據(jù)具體情況而改變工作要求。 ·????????Involve in and work onthe maintenance plan of facilities, sign the maintenance contract with thesupplied if necessary 參與并制定設(shè)備的維護(hù)保養(yǎng)計(jì)劃，必要時(shí)和設(shè)備供應(yīng)商簽訂維保合同。 ·????????Watch on the efficiency and profit of Health Cluband Spa, find out the problem and report to the Director of Operations todiscuss and settle the problems, provide related information to the seniormanagement 負(fù)責(zé)健身中心和水療運(yùn)營(yíng)的效率和收益性，發(fā)現(xiàn)問(wèn)題并與營(yíng)運(yùn)總監(jiān)匯報(bào)討論改進(jìn)和解決問(wèn)題，并為管理層提供有關(guān)信息。 Encourage and motivate team members to improve their working efficiency and positivity. 鼓勵(lì)并激發(fā)人才，促使人才提高工作效率和積極性。 ·????????Possess knowledge about all aspect of SPA and thefacility to ensure guests are provided with accurate information, and inquiries are respondedto with complete details. 掌握水療和設(shè)施各方面的知識(shí)信息，以確保為客人提供信息，及完整詳細(xì)地回應(yīng)客人詢問(wèn)。 To be responsible for the administration of goods, requisition, inventories, and cost effective usage of all department related materials and assets. 負(fù)責(zé)物品的管理領(lǐng)用，存貨及盤點(diǎn)，有效節(jié)約所有的部門相關(guān)物資及資產(chǎn)的使用。 ·????????Ensures that Brand Standards are met or exceeded atall times, in the spa and fitness center all areas designed for well-being activities. 確保任何時(shí)候在水療中心、健身中心所有區(qū)域內(nèi)人才自身行為需符合酒店品牌標(biāo)準(zhǔn)或做得更好 ·????????Development good relationship with hotel guests andHealth Club members, help them select proper gym instructor and work out theexercise plan 發(fā)展與酒店客人、會(huì)員的良好的關(guān)系，為會(huì)員選擇健身課教練并制定課程計(jì)劃。 ·????????Maintains current CPR, First Aid certifications,attends health & safety courses 具備心肺復(fù)蘇證書，急救證書，參加健康和安全課程。 ·????????To ensure that all shortfalls in terms of overallappearance, maintenance, hygiene and safety are addressed with the help ofrelevant departments if needed. 必要時(shí)確保相關(guān)部門協(xié)助解決整體外觀，維修，衛(wèi)生及安全等問(wèn)題。 Knowledge and Experience知識(shí)和經(jīng)驗(yàn) ·????????Certified in first-aid training courses and swimming life-saving certificate 通過(guò)急救培訓(xùn)課程認(rèn)證及專業(yè)游泳救生證 Proficient in various office software and developed training materials 熟練掌握各種辦公軟件，獨(dú)立開(kāi)發(fā)培訓(xùn)資料 ·????????Proficient in Mandarin (verbal and written) with fluent English communicationskills. 普通話說(shuō)寫能力熟練，流利的英文交流能力 Strong knowledge of all spa treatments, services fitness services and retail products available in the Spa & Fitness Department. 掌握豐富的水療服務(wù)、健身知識(shí)及水療產(chǎn)品信息 ·????????Demonstrated ability to interact with guests,employees and third parties that reflects highly on the hotel, then brand andthe Company. 具有能代表酒店，與客人，人才及第三方之間溝通的能力。 ·????????At least 5 years workingexperience in international five-star hotel including 2 years working experience as a fitness center or SPAmanager experience. 至少五年以上國(guó)際五星級(jí)酒店工作經(jīng)驗(yàn)，包括2年健身及水療中心經(jīng)理工作經(jīng)驗(yàn)

【崗位職責(zé)】 1、與既有的客戶和潛在的客戶及合作伙伴保持密切的聯(lián)系。 2、高效認(rèn)知和掌握銷售線索。 3、代表酒店參加國(guó)際及國(guó)內(nèi)的銷售活動(dòng)。 4、發(fā)揮創(chuàng)造力，為酒店的產(chǎn)品及部門做出應(yīng)有的貢獻(xiàn)。 5、仔細(xì)計(jì)劃與客戶的會(huì)面，對(duì)預(yù)定的客戶實(shí)施客戶關(guān)系管理，完成銷售目標(biāo)。 6、在所負(fù)責(zé)的市場(chǎng)區(qū)域內(nèi)，監(jiān)視和報(bào)告市場(chǎng)及競(jìng)爭(zhēng)者的情況。 7、準(zhǔn)備銷售報(bào)告，確保市場(chǎng)及客戶信息的準(zhǔn)確性，以便于工作的跟進(jìn)。 8、積極地傳播產(chǎn)品信息，在負(fù)責(zé)的市場(chǎng)內(nèi)營(yíng)造酒店的知名度。 9、在所負(fù)責(zé)的區(qū)域內(nèi)，與市場(chǎng)銷售總監(jiān)一起計(jì)劃銷售攻勢(shì)，并確保其實(shí)現(xiàn)。 10、主動(dòng)參與，完成各種銷售報(bào)告。 11、協(xié)助計(jì)劃和配合銷售活動(dòng)。 12、協(xié)助配合開(kāi)發(fā)制作所有酒店促銷材料。 13、管理客戶檔案數(shù)據(jù)庫(kù)，手工或以電腦更新客戶檔案。 14、不斷地對(duì)下屬員工給予持續(xù)建議及支持。 15、執(zhí)行上級(jí)要求的任務(wù)，完成市場(chǎng)銷售目標(biāo)。 16、遵守酒店酒店的員工守則。 17、遵守酒店酒店的政策及程序。 18、堅(jiān)持不斷的對(duì)自己的表現(xiàn)進(jìn)行分析評(píng)估。 19、完成上級(jí)交給的其他任務(wù) 【崗位要求】 1、具備領(lǐng)導(dǎo)才能，了解所負(fù)責(zé)部門對(duì)各職位的責(zé)任。 2、掌握使用互聯(lián)網(wǎng)及其它主要電腦系統(tǒng)的知識(shí)。 3、掌握應(yīng)用銷售及前臺(tái)的電腦系統(tǒng)。 4、了解商務(wù)旅游、旅游業(yè)國(guó)際市場(chǎng)，會(huì)議旅游及餐飲銷售。 5、能夠掌握和理解市場(chǎng)和競(jìng)爭(zhēng)。 6、必須具備良好的中，英文讀寫能力。 7、良好的電腦技能，至少會(huì)使用微軟2003或以上操作系統(tǒng)、微軟辦公軟件2003或更高版本、互聯(lián)網(wǎng)及其它的流行出版軟件。 8、良好的人際交往和溝通技巧。 9、獨(dú)立工作和團(tuán)隊(duì)工作的能力。

1.In the absence of a Manager,conducts shift briefings to ensure hotel activities and operationalrequirements are known. 當(dāng)經(jīng)理不在場(chǎng)時(shí)，負(fù)責(zé)人才的監(jiān)督和管理指導(dǎo)，確保部門的正常運(yùn)行。 ·?2.Endeavour to resolve allcomplaints during shift and logs all complaints in log book for further followup. 全力解決客人的投訴，并負(fù)責(zé)將所有投訴進(jìn)行記錄和跟進(jìn)解決。 · 3.Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds. 與所有的酒店客人建立并保持積極的關(guān)系? . · 4.Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests. 保持高水平的酒店產(chǎn)品和服務(wù)知識(shí)，以便向客人解釋和介紹相關(guān)的服務(wù)設(shè)施

Responsible forpension and non-citizen employees’ insurance and housing fund and related matters. 本地員工養(yǎng)老金和外地員工的保險(xiǎn)及公積金等相關(guān)事務(wù) In charge of check staff attendance, compensation, leave and overtime management. ?負(fù)責(zé)員工考勤、調(diào)休、請(qǐng)假、加班管理與統(tǒng)計(jì) Handle employee complain and dispute case. Investigates the discipline case if needs and consults with HODs? on appropriate action. 處理員工投訴和糾紛，如有需要，調(diào)查員工的違紀(jì)事件，與部門經(jīng)理商討合適的處理方法，提出處理建議。 To be responsible for the management of staff canteen, locker room etc to ensure they are well operated and maintained. 負(fù)責(zé)員工餐廳、更衣室等的管理，保證這些設(shè)施受到妥善維護(hù)和良好使用。 Check according to hotel policy. 核對(duì)請(qǐng)假是否符合酒店制度。 Transfer and split all kinds of forms. 傳遞分發(fā)各種單子 Assist in the routine function of PersonnelAdministration as well as talent welfare & benefit and all talentactivities. 協(xié)助日常人事管理工作，以及參與辦理人才福利、組織人才活動(dòng)。 Assist in the communication flow to all hotel talentthrough notice board, newsletter. Bulletin and directs communication with talentregarding Personnel Policies and Hotel rules and regulations. 通過(guò)人才布告欄、信函或直接聯(lián)系等方式，向人才宣傳好人事制度和酒店規(guī)章。 Prepare Talent Restaurants Voucher for each department. 為各部門制作人才餐餐劵。 Assist HRM Manager management talentcanteen and get satisfied survey. 協(xié)助人力資源經(jīng)理管理人才餐廳并調(diào)查滿意度。 Make department attendance record. 制作部門考勤。 Draft part of HR documents. 起草部分人力資源部文件。 Good computerskills and management ability. 良好的電腦技能及管理能力 1 yearssupervisory experience in related working experience 一年以上相關(guān)工作經(jīng)驗(yàn) Can complete eachwork task designated in the above Job Description independently with goodcommunication & coordination capability 能獨(dú)立完成上述工作職責(zé)規(guī)定的各項(xiàng)任務(wù)，并具有良好的溝通及協(xié)調(diào)能力 Work earnestly, responsibly and carefully 責(zé)任心強(qiáng)，工作認(rèn)真細(xì)致

崗位職責(zé) To carry out water treatment and water sampling test asper water treatment consultant procedures and instructions.根據(jù)程序?qū)﹀仩t水質(zhì)進(jìn)行處理并做好水樣測(cè)試。 To carry out routine flushing of the water level sightglass as per instruction.根據(jù)要求對(duì)水位進(jìn)行目測(cè)。 To be familiar with the Emergency procedures and actionto be taken.熟悉緊急程序及必要時(shí)所要采取的行動(dòng)。 To carry out repair work so as to minimize energy wastagesuch as steam/water leak, damaged thermal insulation, malfunction of steamtraps, etc.做一些維修工作，如蒸汽泄漏/漏水，熱絕緣體損壞維修，蒸汽閥的故障維修等以確保將能源浪費(fèi)控制在最小范圍內(nèi)。 To monitor and record the gas or diesel oil consumptionper shift.每班都必須將用氣、柴油的消耗量統(tǒng)計(jì)登記。 To participate in the annual overhauling of the boilerunit under the supervision of the engineer and assisting in the annualinspection done by the Labour Bureau.在上級(jí)工程師的監(jiān)督下參與鍋爐的年度大修，配合勞動(dòng)局的對(duì)鍋爐的年檢。 To carry out any other duties that may be directed by theDIR of ENG??? 執(zhí)行總監(jiān)可能指派的其他任務(wù)。 崗位要求 Steam boiler operation certification 蒸汽壓力鍋爐操作證 Plumbing skill管道安裝、檢修技術(shù) Min 1 years working experience as boiler operator至少1年鍋爐工工作經(jīng)驗(yàn) Electrical & Control knowledge is preferred有電工及自控知識(shí)將有利于本職工作

工作職責(zé)： ·Conductsdaily walk-through to ensure LQA standards are implemented and delivered to everyguest. 進(jìn)行每日巡視以確保LQA在對(duì)客服務(wù)中被遵守和執(zhí)行。 ·Attends to referred and handles guestenquiries in a courteous and efficient manner and reports guest complaints orproblems to next level supervisor for necessary action and assure follow upwith guests. 主動(dòng)關(guān)注并禮貌高效的處理客人的要求及投訴，需要時(shí)要向上一級(jí)主管匯報(bào)，并且確保及時(shí)跟進(jìn)。 ·Ensureloyalty/VIP procedures are being met or exceeded on a daily basis for allloyalty /VIP guests. 確保對(duì)所有忠實(shí)會(huì)員和貴賓都執(zhí)行其相關(guān)接待程序和標(biāo)準(zhǔn)。 ·Detailedhotel product knowledge, up-to-date with VIP arrivals & events within thehotel and the destination. 明晰酒店產(chǎn)品知識(shí)，確保貴賓及活動(dòng)信息的時(shí)效性和準(zhǔn)確性。 ·Presence inthe lobby area all the time, support Front Desk or Concierge operation initiatively, and ensureboth colleagues and facilities/equipment are in good condition. 工作期間保持在大堂區(qū)域巡視，主動(dòng)協(xié)助前臺(tái)和禮賓部的日常運(yùn)營(yíng)，并確保所有同事和運(yùn)營(yíng)設(shè)備的工作狀態(tài)良好。 ·Ensure cleanliness, atmosphere and appearance of lobby and related areas. 確保大堂及相關(guān)區(qū)域的清潔、氛圍和外觀符合品牌標(biāo)準(zhǔn)。 ·Check potential room revenue for any discrepancies and do necessarycorrections. 檢查有可能產(chǎn)生的任何房費(fèi)差異，并跟進(jìn)解決。 ·To take afull and accurate handover from the previous shift ensuring that all necessaryfollow-up is recorded and auctioned. 與上一個(gè)班次進(jìn)行完整而準(zhǔn)確的交接，以確保所有待跟進(jìn)事項(xiàng)都被記錄和解決。 ·To ensurethat an accurate Service Center and Department guest logbook, providing awritten log of the day’s guest related issues, is maintained to report toGeneral Manager and Executive Team. 確?？倷C(jī)和部門日志的準(zhǔn)確性，將當(dāng)日發(fā)生的與客人相關(guān)的時(shí)間整理并記錄，并將值班經(jīng)理日志每日發(fā)送給總經(jīng)理和行政團(tuán)隊(duì)。 ·Adheres to promotethe health & safety policies to ensure a safe workenvironment. ?Knowledgeablefor all safety & emergency procedures, and act as key contact personnel ofEmergency Response Team during certain situation. 堅(jiān)持并推行健康與安全政策，以確保安全的工作環(huán)境；熟悉掌握安全及緊急程序， 并在危機(jī)情況作為危機(jī)處置小組的主要聯(lián)絡(luò)人參與危機(jī)處理。 ·Verifies thatall information requested by the local police authorities are adhered to andprepared accurately. 確保由當(dāng)?shù)貓?zhí)法部門所要求的全部事項(xiàng)都被嚴(yán)格遵守并實(shí)行。 ·Maintains all information security standards compliance of FrontOffice at 100%. 確保所有信息安全標(biāo)準(zhǔn)被百分之百的執(zhí)行。

Primary Responsibilities主要職責(zé)To meet, greet and bid farewell to all guest with a warm, friendly and genuine smile. 以熱情、友好和真誠(chéng)的笑容來(lái)迎接、問(wèn)候，歡送所有的客人。 ·????????Possess knowledge about all aspect and thefacility to ensure guests are provided with accurate information, and inquiries are respondedto with complete details. 掌握設(shè)施各方面的知識(shí)信息，以確保為客人提供信息，及完整詳細(xì)地回應(yīng)客人詢問(wèn)。 ·????????Maintains cleanliness of all types of equipment,common areas, and service areas; ensuring the facility in peak sanitarycondition at all times. 保持所有類型的設(shè)備、公共區(qū)域和服務(wù)區(qū)域的清潔;確保設(shè)施在任何時(shí)候都處于良好衛(wèi)生狀態(tài)。 ·????????Ensures sufficient stock of items in all serviceareas including towels, water, beverages, magazines, newspapers, cleanheadsets, and amenities. 確保所有服務(wù)區(qū)域有充足的庫(kù)存物品，包括毛巾、水、飲料、雜志、報(bào)紙、清潔耳機(jī)和便利設(shè)施。 ·????????Maintains smooth operation of all equipment throughperiodic service checks, lubing, and reporting work orders promptly 通過(guò)定期的服務(wù)檢查和及時(shí)匯報(bào)工作訂單，保持所有設(shè)備良好運(yùn)行。 ·????????Maintains current CPR, First Aid certifications,attends health & safety courses 維護(hù)現(xiàn)有的CPR，急救證書，參加健康和安全課程。 ·????????Administers health history, questionnaires,fitness-wellness evaluations of members and clients. 管理健康史、問(wèn)卷調(diào)查、會(huì)員和客戶的健康狀況評(píng)估。 ·????????Maintains accurate records, as well as tracking, ofall personal training clients, with a special emphasis on proper procedure andprotocol. 對(duì)所有單個(gè)的培訓(xùn)客戶要保持準(zhǔn)確的記錄和跟蹤，有一份特別的側(cè)重點(diǎn)在正確的程序和協(xié)議上。 ·????????Assists members/ guests with use of the sauna,steam, whirlpool, etc. 在使用桑拿、蒸汽、漩渦等方面協(xié)助團(tuán)隊(duì)或客人。 ·????????Thoroughly understands and adheres to propercredit, and cash-handling policies and procedures. 完全掌握并遵守正確的信貸和現(xiàn)金處理政策、流程。 To clean the headset is clean and the headset sponge is being change after every guest use. 在客人使用完畢后，清潔耳機(jī)及替換耳機(jī)上的海綿套。 ·????????Check the water quality of the swimming poolregularly every day and record it. 每日定時(shí)檢查泳池水質(zhì)并書面記錄。. ·????????To attend to all malfunctioning equipment andfollow ups.? Issue work order formaintenance issues. 注意出故障的設(shè)備并跟進(jìn)其維修事宜。 Good command of rescue equipment and rescue skills. Master first aid skills and emergency medical procedures. 熟練運(yùn)用救生器材和救生技巧，掌握急救技巧和緊急醫(yī)療程序。 ·????????Before the emergency medical service ready to careand simple disposal. 在緊急醫(yī)療服務(wù)之前做好護(hù)理和簡(jiǎn)單處置的準(zhǔn)備。 ·????????Follows Occupational Health and Safety regulations. 遵循職業(yè)健康和安全條例。 Knowledge and Experience知識(shí)和經(jīng)驗(yàn) ·????????Must have the nationaloccupational qualification certification swimming life-saving certificate 必須持有國(guó)家職業(yè)資格認(rèn)證的游泳救生證 At least 1-year experience in 5-star international hotel, be comfortable communicating with others 至少一年國(guó)際五星級(jí)酒店工作經(jīng)驗(yàn)，擁有很好的溝通能力 ·????????Ability to operates the swim pool equipment,Ability to work under pressure and deal with stressful situations during busyperiod 熟練掌握使用泳池設(shè)備，面對(duì)大量工作時(shí)，能承受工作壓力，能處理緊急情況 ·????????Ability to operate the gym and swimequipment, Ability to work under pressure and deal with stressful situationsduring busy period 熟練掌握使用健身及游泳設(shè)備，面對(duì)大量工作時(shí)，能承受工作壓力，能處理緊急情況 ·????????Comprehensive knowledge in instructing and leading exercisein an adult fitness， setting using properform and spotting techniques 擁有健身指導(dǎo)全面知識(shí)，設(shè)定操作的正確方式和注意事項(xiàng)

 Understand the identity and situation of various types of personnel. 了解各類人員的身份和情況。 Unrelated personnel, idle and miscellaneous personnel and suspicious personnel to inquire and monitor. 對(duì)無(wú)關(guān)人員、閑雜人員和可疑人員進(jìn)行詢問(wèn)、監(jiān)控。 Under the leadership of the security foreman, control the foreign suspects to prevent emergencies. 在保安領(lǐng)班帶領(lǐng)下控制外來(lái)可疑人員防止突發(fā)事件發(fā)生。 Control the entry and exit of foreign personnel and goods into the hotel, and patrol the various areas of the hotel. 控制外來(lái)人員和物品進(jìn)出酒店，對(duì)酒店各區(qū)域進(jìn)行巡視。  High school graduation 高中教育學(xué)歷 Reliable and consistent 可靠性和一致性 Comes across as enthusiastic, energetic 充滿熱情，充滿活力 Can work as part of a team 能融入團(tuán)隊(duì)

1.Responsible for guest satisfaction and serving food and beverages. 負(fù)責(zé)客人滿意度和餐飲服務(wù)。 ·?2.Carry out pre-service duties. 做好服務(wù)前的崗前職責(zé)和準(zhǔn)備工作。 · 3.?Ensure all fixtures and operating equipment is in good working condition. 確保所有的設(shè)施和操作設(shè)備處于良好的工作狀態(tài)。 ·?4.Takes every opportunity to be a “sales person” and promote special events, promotions and facilities. 抓住一切機(jī)會(huì)成為一名“銷售人員”，推廣特殊活動(dòng)、促銷活動(dòng)和設(shè)施。 ·? 5.Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors. 向上級(jí)報(bào)告銷售記錄，客人投拆、解決辦法及所涉及的人員或設(shè)備。 職位要求： ·??Goodoral and written communication skills. Good English skills is preferred? 良好的口頭及書面溝通能力。擁有一定英語(yǔ)能力的優(yōu)先。 ·??Experiencedin all aspects of restaurants service. 豐富的餐飲服務(wù)經(jīng)驗(yàn)。 ·? Minimum1 year in a International operation environment?is preferred. 至少1-年國(guó)際品牌酒店工作經(jīng)驗(yàn)優(yōu)先。

【崗位職責(zé)】 1、負(fù)責(zé)制定并執(zhí)行酒店商務(wù)發(fā)展戰(zhàn)略，提升酒店整體營(yíng)收及市場(chǎng)份額； 2、統(tǒng)籌管理酒店商務(wù)合作、大客戶開(kāi)發(fā)及維護(hù)，建立長(zhǎng)期穩(wěn)定的客戶關(guān)系； 3、分析市場(chǎng)趨勢(shì)及競(jìng)爭(zhēng)對(duì)手動(dòng)態(tài)，制定針對(duì)性的銷售策略及價(jià)格體系； 4、主導(dǎo)商務(wù)談判，簽訂合作協(xié)議，確保合同條款符合酒店利益； 5、協(xié)調(diào)跨部門資源，推動(dòng)商務(wù)活動(dòng)落地執(zhí)行，確保目標(biāo)達(dá)成； 6、定期評(píng)估商務(wù)運(yùn)營(yíng)數(shù)據(jù)，優(yōu)化流程并提升整體效率； 7、負(fù)責(zé)團(tuán)隊(duì)管理與培訓(xùn)，提升商務(wù)團(tuán)隊(duì)的專業(yè)能力及業(yè)績(jī)表現(xiàn)。 【崗位要求】 1、具備敏銳的商業(yè)洞察力及市場(chǎng)分析能力，能夠獨(dú)立制定并執(zhí)行商務(wù)策略； 2、優(yōu)秀的談判技巧及客戶管理能力，能夠高效促成合作并維護(hù)客戶關(guān)系； 3、出色的團(tuán)隊(duì)管理經(jīng)驗(yàn)，能夠激勵(lì)團(tuán)隊(duì)達(dá)成業(yè)績(jī)目標(biāo)； 4、具備較強(qiáng)的抗壓能力及應(yīng)變能力，適應(yīng)快節(jié)奏工作環(huán)境； 5、對(duì)酒店行業(yè)有深刻理解，熟悉商務(wù)合作模式及運(yùn)營(yíng)流程； 6、具備優(yōu)秀的溝通協(xié)調(diào)能力，能夠高效整合內(nèi)外部資源； 7、結(jié)果導(dǎo)向，注重細(xì)節(jié)，具備較強(qiáng)的數(shù)據(jù)分析和決策能力。 8、希爾頓集團(tuán)旗下品牌酒店同崗位工作經(jīng)歷者優(yōu)先。

崗位職責(zé) · Efficiency of check in/check out process, accuracy in retrieval of guest data and billing 保證客人入住及離店手續(xù)的效率性，同時(shí)保證客人信息與賬目的準(zhǔn)確性。 · Honesty to all accounting procedures is adhered to throughout the department, including monitoring guest balance and city ledger accounts. 誠(chéng)信的保證在部門工作中嚴(yán)格執(zhí)行酒店所有財(cái)務(wù)制度。 ·Maintaining good customer relationship. Implement for the provision of friendly and efficient service to all guests. 與客人建立并保持良好的關(guān)系。負(fù)責(zé)提供給客人友善、有效的服務(wù)。 ·Knowledgeable about all events and information of the immediate and surrounding area, provide an efficient and accurately information to guest when guest inquired. 熟知酒店周邊區(qū)域所有各項(xiàng)活動(dòng)和信息，并在客人詢問(wèn)時(shí)，高效和準(zhǔn)確的回復(fù)客人。 ·Implement on daily upsell goal and member enrollment goal. 完成每日房間房間銷售升級(jí)和雅高心悅界會(huì)員招募的目標(biāo)。 ·Complies with all hotel policies relating to Front Office, such as room key police, etc. 遵守酒店關(guān)于前廳部的所有制度，例如鑰匙管理制度等。 ·Ensures high standards of personal presentation & grooming. 始終維持高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。 崗位要求 ·Diploma or Degree preferably in hospitality or related field 酒店管理或相關(guān)專業(yè)的本科或?qū)？茖W(xué)歷 ·Minimum One (1) years relevant experience in a similar position in a renowned international hotel brand 在知名國(guó)際酒店內(nèi)從事至少一年年類似崗位的經(jīng)驗(yàn) ·PMS and Office software knowledge 熟悉并掌握Opera酒店管理系統(tǒng)和各類辦公軟件 ·Excellent oral and written skills in Mandarin and English 優(yōu)秀的中英文聽(tīng)說(shuō)讀寫能力 ·Excellent interpersonal & communication skills 優(yōu)秀的人際關(guān)系和溝通能力 ·Service oriented with an eye for details 以服務(wù)為導(dǎo)向的敏銳洞察力 ·Good presentation, influencing skills 優(yōu)秀的表達(dá)、影響能力 ·Adaptable and flexible and able to embrace and respond to change effectively 適應(yīng)性強(qiáng)，靈活并能有效地接受和應(yīng)對(duì)變化

Primary Responsibilities主要職責(zé) ·????????The position is responsible for Contributes toguest satisfaction by?? 讓客人滿意 ·????????Preparing "hot" and/or "cold"dishes in line with the superior's instructions????????????????????????? 按照上級(jí)的指示準(zhǔn)備“熱”和/或“冷”菜 ·????????Helping deliver dishes?? 協(xié)助傳菜 ·????????Respecting the food health and safety standards andprocedures?? 遵守食品衛(wèi)生與安全標(biāo)準(zhǔn)程序 ·????????Participating in the effective management of rawmaterials???? 有效的管理原材料 ·????????Produces and presents the dishes for the section inline with the cooking instructions and processes defined by the hotel and brand. 根據(jù)酒店和品牌定義的烹飪方法和加工方式生產(chǎn)并呈現(xiàn)菜肴。 ·????????May be asked to carry out some food preparation inthe dining room in front of guests, depending on events or how the F&Boffer is organized 視活動(dòng)或餐飲提供方式而定，可能需要在客人面前在餐廳內(nèi)準(zhǔn)備食物。 ·????????Ensures that dishes are well presented, of a highstandard and at the right temperature?????????????????????????????? 保證食物出品的高標(biāo)準(zhǔn)，并在正確的溫度下完美呈現(xiàn)。 ·????????Delivers dishes in good time to suit guests'wishes??? 在適當(dāng)?shù)臅r(shí)候提供菜肴以滿足客人的愿望 ·????????Depending on the hotel, may be asked to receivedeliveries, check and store merchandise?????????????????????????? 依照酒店規(guī)條，可能需要收貨、檢查和儲(chǔ)存貨物。 ·????????Organizes his/her work and timing to suitfluctuations in guest numbers and special events. 根據(jù)客人數(shù)量和特殊活動(dòng)的變化，合理安排他/她的工作和時(shí)間。 Knowledge and Experience知識(shí)和經(jīng)驗(yàn) ·????????High school 高中學(xué)歷 ·????????Minimum 2 years’ experience in 4 or 5 Star hotel 2年的相關(guān)工作經(jīng)驗(yàn) ·????????Acknowledged managerial skills????? 具有相關(guān)管理技能 ·????????Perfect knowledge of HACCP guidelines?????? 了解，熟悉HACCP知識(shí) ·????????Computer literate in the Windows environment???? 熟悉電腦操作知識(shí)

Be responsible for recording daily income of the hotel and that it has been received correctly.檢查酒店每天收到的款項(xiàng)是否正確。 Make sure that all rebate or allowance vouchers and all supporting documents are properly authorized.確保所有折扣或抵用券都要經(jīng)過(guò)批準(zhǔn)。 To check all charges with the corresponding guest folio.檢查賬單和客人的賬單是否一致。 To match housekeeping report with projected room revenue report and rate discrepancy report.對(duì)比客房報(bào)表與預(yù)計(jì)客房收入及房?jī)r(jià)之間的差額。 To check the sequence of restaurant and bar checks.檢查餐廳和酒吧的賬單。 To check restaurant and bar checks with captain order and restaurant cashier report.核對(duì)餐廳酒吧賬單是否與點(diǎn)菜單及餐廳收款報(bào)告一致。 To check restaurant recapitulation against restaurant cashier reports, restaurant cashier machine balance and cash register reading.通過(guò)核對(duì)餐廳收款報(bào)告，餐廳收銀記錄打卡機(jī)和現(xiàn)金登記記錄來(lái)核對(duì)餐廳收入。 To check bank deposit from general cashier report.通過(guò)總出納的報(bào)告來(lái)核查銀行存款。 To check mini bar sales and report the lost.檢查客房小酒吧銷售情況，并做出損失報(bào)告。 To verify laundry sales and reconcile with computer records.與電腦中洗衣情況進(jìn)行對(duì)賬。 To check ENT/Officer checks in line with hotel policy.檢查宴請(qǐng)單/職員用餐單是否符合酒店政策。 To prepare the daily revenue report.準(zhǔn)備每天收入報(bào)告。 Makes certain that all cashiering work for each shift is audited properly prior to completion of the final report of the audit.確保在每次審計(jì)報(bào)告完成之前，已經(jīng)對(duì)每一班收銀工作進(jìn)行了正常檢查。 Ensure that the Guest Ledger is always balanced.確?？腿藪熨~始終保持平衡。 To check all cashiers summaries and see that the checks are in serial sequence. Amount in the summary correspond with the guest check and shift total amount. Machine balance agrees with the manual records.核對(duì)所有收銀報(bào)告并保證所有賬單是連號(hào)的。保證收銀報(bào)告與客人賬單的總數(shù)相等，手工記錄與電腦記錄相同。 The Income clerk will prepare the F&B summary report and balance the amount in the summary with the amount recorded in the transaction summary.收入核算員應(yīng)編報(bào)餐飲匯總報(bào)告并使報(bào)告金額與調(diào)節(jié)報(bào)告中的金額相同。

【崗位職責(zé)】 1.對(duì)宴會(huì)銷售經(jīng)理制定的每一個(gè)會(huì)議細(xì)節(jié)熟悉，積極參與完成部門目標(biāo)，實(shí)現(xiàn)商務(wù)部收益預(yù)算。 2.協(xié)助宴會(huì)銷售經(jīng)理與其他部門的溝通與聯(lián)系，例如，從宴會(huì)運(yùn)作部門了解宴會(huì)樓層平面圖和設(shè)備，從主廚方面了解特別菜單等。 3.按照經(jīng)理指示保持良好的客戶服務(wù)。 4.處理復(fù)印和分發(fā)文件諸如備忘，宴會(huì)訂單，協(xié)議書，簡(jiǎn)歷等到相關(guān)部門。 【崗位要求】 1.在類似酒店內(nèi)至少曾擔(dān)任過(guò)1年以上的銷售主任或2年以上的銷售協(xié)調(diào)員。 2.熟練操作電腦，良好的展示報(bào)告能力。 3.熟悉酒店和旅行社業(yè)。