Job Level 崗位級(jí)別:Line staff 基層員工
Report To 匯報(bào)給:SPA Supervisor 水療主管
Position Overview 崗位概述:
This position is only open to trainee or post-retirement employee.
該崗位只對(duì)實(shí)習(xí)生或退休返聘人員開(kāi)放。
TheSpa Attendant addresses the needs of all guests and ensures and exceptionalguest experience. As an attendant can show you warmly welcome to guest andassist guest immediately, the most core service is that ensure all decorationthroughout the Spa always looks fresh and to standard. Do the clean up whenguest finish work out or their spa treatment. And have good team work to ensureeffective running of Spa department.
水療服務(wù)員需要準(zhǔn)確的知道客人的需求以確保達(dá)到客人期望的體驗(yàn)值,應(yīng)秉持熱情的以及及時(shí)的服務(wù)客人,核心的服務(wù)之一是確保水療中心的設(shè)施設(shè)備以及裝飾達(dá)到標(biāo)準(zhǔn),消毒和打掃理療房和健身房,有良好的團(tuán)隊(duì)意識(shí)確保部門每日運(yùn)營(yíng)。
The Role 崗位職責(zé):
Follow proper payroll and key procedures
遵循正常上班考勤制度和上班流程
?Follow proper procedures and keep to stricttime management
遵循上班流程操作和嚴(yán)格的時(shí)間管理
Provide information and assistance to Resortguests as requested, give them an orientation and be familiar with all Resortservices and hours of operation.
?根據(jù)客人的需求提供相應(yīng)的信息和協(xié)助,介紹并熟悉服務(wù)流程和運(yùn)營(yíng)時(shí)間
Ensure all decoration throughout the Spaalways looks fresh and to standard.
確保水療中心所有裝飾物品干凈達(dá)標(biāo)
Ensure the ambience of the spa is maintainedto standard
確保水療中心環(huán)境達(dá)到標(biāo)準(zhǔn)
Escort guests to and from the Spa, alwaysbeing polite and calm
?陪同客人時(shí)保持禮貌與平靜
Co-ordinate duties between 2 spa attendantshifts so that Spa always looks immaculate.
遵從水療中心服務(wù)員排班2班倒已確保水療區(qū)域的整潔干凈
?Plan ahead to ensure delivery of fresh flowersand supplies when needed
?每日營(yíng)業(yè)前準(zhǔn)備好鮮花
Work closely with the Engineering departmentto administer preventative maintenance
與工程部有著良好的工作關(guān)系,確保設(shè)施設(shè)備的維修
procedures and to limit equipment down time byensuring proper care and use
正確的保養(yǎng)和使用設(shè)備
Report equipment malfunctions promptly andaccurately
及時(shí)準(zhǔn)確的報(bào)告設(shè)備故障
Receive and deliver information promptly andaccurately
及時(shí)準(zhǔn)確的接受和傳遞信息
Supplement heavy cleaning performed byHousekeeping by touching up sinks, counters, floors, showers, bath tubs, steamrooms and other areas as necessary
?當(dāng)有必要時(shí),需要清潔水槽、柜臺(tái)、地板、淋浴、浴缸、蒸汽房和其他區(qū)域
Work as part of a team to ensure effectiverunning of Spa department
緊密的團(tuán)隊(duì)合作確保部門高效的運(yùn)行
Prepare the treatment rooms for the guest
為客人準(zhǔn)備理療房
Receive goods from stores and deliver to spasafely
從倉(cāng)庫(kù)領(lǐng)貨并送至水療
Keep the linen and inventory room wellorganized and tidy
保持布草的盤點(diǎn)房擺放干凈,整潔
Take reasonable care to perform duties asinstructed, and to prevent injuries to self and others.
根據(jù)正確指導(dǎo),細(xì)心的工作,以防自己或別人受傷
Identify and report hazards
認(rèn)知和報(bào)告危險(xiǎn)
Ensure The Spa is closed down and allprocedures followed at the end of the day
確保水療中心在一天結(jié)束時(shí)完成所有工作程序
Respond properly in any Resort emergency or unsafetysituation
在任何緊急或不安全的情況下都要做出適當(dāng)?shù)姆磻?yīng)
Perform other tasks or projects as assigned byResort management and staff
執(zhí)行管理層和員工分配的其他任務(wù)或項(xiàng)目
Talent Profile 能力&技能需求
Modest, Warm with sense of service
謙遜有禮,親切溫暖,有服務(wù)意識(shí)
Have sense of team work
有團(tuán)隊(duì)協(xié)作精神
High standard of cleanness
高標(biāo)準(zhǔn)清潔水平
Effective communication skills
有效的溝通技巧