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【崗位職責(zé)】 1、制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化房務(wù)部的管理體系。下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)、 3、全面控制部門的管理費(fèi)用、固定費(fèi)用和變動(dòng)費(fèi)用，節(jié)約開支。 4、定時(shí)查閱各部門的工作日記和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對(duì)本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門經(jīng)營(yíng)范圍內(nèi)的經(jīng)營(yíng)管理和行政管理知識(shí)，了解與商業(yè)、酒店等經(jīng)營(yíng)有關(guān)的法律法規(guī)知識(shí)。 【崗位要求】 1、10年以上，五星級(jí)酒店所屬區(qū)域管理經(jīng)驗(yàn)，5年以上所屬職務(wù)經(jīng)驗(yàn)。 2、形象氣質(zhì)良好。 3、至少部門經(jīng)理以上職務(wù)參與過一家五星以上酒店的全程籌備經(jīng)驗(yàn)，具備籌備開業(yè)經(jīng)驗(yàn)。 4、了解熟悉客人的消費(fèi)心理關(guān)注客戶需求。 5、全面負(fù)責(zé)房務(wù)部的運(yùn)營(yíng)、管理及使客房收益。 6、具有良好的溝通技巧和對(duì)客溝通能力，和超前的創(chuàng)新意識(shí)、營(yíng)銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)。

Responsibilities Oversees and directs all aspects of Rooms operation including Front office, Children Discovery Center, Boutique, Butler, Housekeeping. Assists in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Programmer to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message. Develops relationships with return guests, group contacts and other guests in order to provide personalized service. Ensure highest level of guest satisfaction by providing within corporate standards quality guest services and amenities. Manages the functions of all hotel personnel through supervision of hotel department heads. Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity. Requirements Bachelor’s degree in Hotel Administration, Business Administration or equivalent. 3 years of similar experience in a luxury hospitality enviroment. Fluency in Mandarin & English is a must. Work authorization in China is a must. Strong problem-solving skills and the ability to handle guest inquiries or concerns with tact and efficiency. A high energy level and a passion for achieving results. Strong Leadership skills in managing teams to drive for results. Ability to manage complex relationships.

外派項(xiàng)目，地點(diǎn)在成都 【崗位職責(zé)】 1、全面負(fù)責(zé)酒店房務(wù)部門的運(yùn)營(yíng)管理工作，包括前廳部、客房部、洗衣房等，確保服務(wù)質(zhì)量和運(yùn)營(yíng)效率達(dá)到公司標(biāo)準(zhǔn)； 2、制定并執(zhí)行房務(wù)部門的年度預(yù)算、工作計(jì)劃及績(jī)效考核方案，合理控制成本，提升部門盈利能力； 3、監(jiān)督房務(wù)部門的日常運(yùn)營(yíng)，確?？头壳鍧?、布草管理、設(shè)備維護(hù)等工作符合衛(wèi)生、安全及品牌標(biāo)準(zhǔn)； 4、優(yōu)化房務(wù)工作流程，提升客戶滿意度，處理客戶投訴及突發(fā)事件，確保問題得到及時(shí)有效解決； 5、負(fù)責(zé)房務(wù)部門員工的招聘、培訓(xùn)、考核及團(tuán)隊(duì)建設(shè)，提升員工專業(yè)素養(yǎng)和服務(wù)意識(shí)； 6、與其他部門密切協(xié)作，確保酒店整體運(yùn)營(yíng)順暢； 7、定期分析房務(wù)運(yùn)營(yíng)數(shù)據(jù)，提出改進(jìn)建議并落實(shí)執(zhí)行，持續(xù)提升部門業(yè)績(jī)。 【崗位要求】 1、全日制本科優(yōu)先，38歲以內(nèi)，形象氣質(zhì)好，具備豐富的酒店房務(wù)管理經(jīng)驗(yàn)，熟悉前廳、客房等部門的運(yùn)營(yíng)流程及服務(wù)標(biāo)準(zhǔn)。 2、履歷穩(wěn)?。ㄖ辽?~5年一段，不超過3段），有事業(yè)心。 3、準(zhǔn)奢華級(jí)及以上星級(jí)酒店房務(wù)總及以上職位3年從業(yè)經(jīng)驗(yàn)

You will be responsible for?the efficient running of?the division in line with Hyatt International's Corporate Strategies and?brand standards, whilst meeting?employee, guest and owner expectations. The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Rooms, or Front Office Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.

崗位概述： 全面負(fù)責(zé)房務(wù)部運(yùn)營(yíng)，確?？腿梭w驗(yàn)指數(shù)最大化和成本支出最小化。 職責(zé)義務(wù)： 1．為總經(jīng)理提供專業(yè)化建議并能夠高效執(zhí)行和支持幫助完成酒店戰(zhàn)略性目標(biāo)。 2．在保證戰(zhàn)略目標(biāo)質(zhì)量的同時(shí)實(shí)現(xiàn)投入最小化和產(chǎn)出最大化。 3．確保運(yùn)營(yíng)完成財(cái)務(wù)總體各項(xiàng)目標(biāo)。 4．監(jiān)督并定期回顧部門質(zhì)量標(biāo)準(zhǔn)。 5．協(xié)調(diào)房務(wù)部各部門的項(xiàng)目。 6．遵循酒店預(yù)算、營(yíng)運(yùn)預(yù)測(cè)并參照地方法律法規(guī)，合理準(zhǔn)備安排員工工作時(shí)間和年休假。 7．督促客人調(diào)查問卷和賓客體驗(yàn)指數(shù)并明確不足與補(bǔ)救服務(wù)措施。 8．控制監(jiān)督房間狀態(tài)、房型和出租率。 9．確保培訓(xùn)體系的完善有效執(zhí)行，并確保所有員工具備高效有效完成工作必備的工作技能技巧。 10．承擔(dān)保持外觀規(guī)范的整體責(zé)任，確保各項(xiàng)設(shè)施和設(shè)備的清潔，正常運(yùn)轉(zhuǎn)，并得到妥善維護(hù)。 11．迅速敏捷的對(duì)客人抱怨和要求作出反應(yīng)。 12．每年定期完成更新房務(wù)部工作標(biāo)準(zhǔn)和程序。 13．檢查VIP房間和套房，保證房間設(shè)備實(shí)施和布置完好有效。 14． 參與準(zhǔn)備酒店戰(zhàn)略運(yùn)營(yíng)計(jì)劃的制定。 15．每月準(zhǔn)備預(yù)測(cè)報(bào)告并召開綜合性部門會(huì)議，內(nèi)容包括對(duì)需要特別處理和提供詳細(xì)信息的程序及活動(dòng)的總結(jié)。 16.保持團(tuán)隊(duì)的良性發(fā)展和人員穩(wěn)定性，創(chuàng)造團(tuán)隊(duì)間的協(xié)作和良好溝通，團(tuán)隊(duì)的建設(shè)和發(fā)展 17. 酒店管理層制定的其他運(yùn)營(yíng)要求

崗位概述： 負(fù)責(zé)房務(wù)部短期和長(zhǎng)期的規(guī)劃以及日常運(yùn)作的管理。作為酒店的執(zhí)行委員會(huì)成員之一參與酒店的運(yùn)營(yíng)管理。 崗位要求： 1. 至少5年在奢華品牌酒店房務(wù)部管理崗任職經(jīng)驗(yàn) 2. 至少1年以上房務(wù)部總監(jiān)任職經(jīng)驗(yàn) 2. 流利的中英文溝通能力 3. 有大型酒店運(yùn)營(yíng)經(jīng)驗(yàn)優(yōu)先 4. 優(yōu)秀的團(tuán)隊(duì)合作和管理能力

Job Description -?To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. -?Develops and maintains a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. -?Liaises closely with Sales and Marketing Department, ensuring the proper market mix and achieving maximum room revenue. -?Prepares and regularly updates Rooms Departmental Budget in close cooperation with the General Manager and Director of Finance, ensuring targets are met and costs are effectively controlled. -?Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards & Criteria and the Hyatt Hotels Corporation Rooms Operations Manual. -?Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Qualification - High standards of personal presentation & grooming. -?Proficient in English listening, speaking, reading and writing. -?At least 2 years of experience in the same position in a luxury brand hotel.

POSITION PURPOSE 職位目標(biāo) Director of Rooms is responsible for ensuring hotel provides the highest level of guest service and ensuring that standards are maintained for all positions within the entire Rooms Division. The Director of Rooms will be responsible to guide all sub-departments in achieving hotel strategic directions through continual focus and reference to these strategies and our vision. The Director of Rooms also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. 房務(wù)總監(jiān)負(fù)責(zé)確保房務(wù)部部所有同事都按照服務(wù)標(biāo)準(zhǔn)與程序?yàn)榭腿颂峁┳顑?yōu)質(zhì)的服務(wù)。并通過持續(xù)地關(guān)注與指導(dǎo)，確保酒店的戰(zhàn)略方針及遠(yuǎn)景規(guī)劃在房務(wù)部的工作范圍內(nèi)得以實(shí)現(xiàn)。同時(shí)，房務(wù)總監(jiān)也將根據(jù)需求為酒店整體的運(yùn)營(yíng)策略提供資源和協(xié)助。 ? KEY ROLES & RESPONSIBILITIES 關(guān)鍵角色和職責(zé) Manage the Daily Rooms Operations 管理房務(wù)部日常運(yùn)營(yíng) ·Communicate management (Front Office, Butler, Housekeeping, SPA & Recreation, and Engineering) strategy and targets to department heads and line talent and lead the team to achieve the goal(s). 與各部門經(jīng)理（前廳部、管家部、客房部、水療和康樂部、工程部）及第一線人才傳達(dá)管理戰(zhàn)略及任務(wù)，并帶領(lǐng)整個(gè)房務(wù)部團(tuán)隊(duì)達(dá)到目標(biāo)。 ·Manages all operational tasks as well as their respective delegation and follow-up, to ensure the smooth of operation and the highest level of guest satisfaction. 管理房務(wù)部所有運(yùn)營(yíng)任務(wù)以及與之相關(guān)的委派與跟進(jìn)，以確保運(yùn)營(yíng)順暢和客人滿意。 ·Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits. 與收益管理和銷售團(tuán)隊(duì)協(xié)作，最大化酒店入住率、收入和利潤(rùn)。 ·Goes through the Guest Arrival & In House list, share the guest comments and requirement with Rooms Division team and other departments such as F&B, S&M etc., arrange Front Office Manager/Head Butler/Executive Housekeeper to check and follow up the guest require to be completed; to check the VIP rooms daily as well. 每日梳理客人預(yù)抵及在店客人信息，與本部門及其他部門如餐飲部、市場(chǎng)銷售部等分享；安排前廳部經(jīng)理、首席管家或行政管家檢查跟進(jìn)客人的要求是否得到落實(shí)；并親自對(duì)重要客人的房間進(jìn)行日常檢查。 ·Conduct daily walk through to ensure LQA standards and cleanliness together with all Rooms Division policies and procedures are adhered in front and heart of the house areas. Initiate action to correct a hazardous situation and notify ERT of potential dangers. 進(jìn)行每日巡視以確保質(zhì)量標(biāo)準(zhǔn)、衛(wèi)生標(biāo)準(zhǔn)及所有房務(wù)部的政策與程序在前場(chǎng)和后場(chǎng)區(qū)域都被遵守和執(zhí)行，并在發(fā)現(xiàn)安全隱患時(shí)采取行動(dòng)并通知危機(jī)處置團(tuán)隊(duì)。 ·Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner. 參與部門日常運(yùn)營(yíng)，以確?？腿嘶蛲碌膯栴}能夠在最短的時(shí)間內(nèi)以專業(yè)的方式得以解決。 ·Monitors and controls inventories for operating equipment and items to ensure par stocks are maintained, to order the replacements within plan. 管理和控制運(yùn)營(yíng)設(shè)備及物資儲(chǔ)存數(shù)量的盤點(diǎn)，進(jìn)行計(jì)劃性采購(gòu)。 ·Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed. 參與每周的視察確保各項(xiàng)設(shè)施的運(yùn)行狀態(tài)與定期維護(hù)計(jì)劃相符合，并管理好固定資產(chǎn)。 ·Adhere to and promote the health & safety policies to ensure a safe work environment and knowledgeable safety & emergency procedures for all colleagues. 堅(jiān)持并推行健康與安全政策，以確保安全的工作環(huán)境；同時(shí)確保所有同事都熟悉了解并掌握安全及緊急程序。 ·Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 確保由當(dāng)?shù)貓?zhí)法部門所要求的全部事項(xiàng)都被嚴(yán)格遵守并實(shí)行。 ·Maintains ‘Safe Food & Hygiene Standards’ and all information security standards compliance of Rooms Division at 100%. 確保《食品安全與衛(wèi)生標(biāo)準(zhǔn)》和所有信息安全標(biāo)準(zhǔn)在房務(wù)部被百分之百的執(zhí)行。 ? Provide Guests’ Experience that Exceed Guests’ Expectations 為客人帶來超越期待的入住體驗(yàn) ·Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention. Visit long staying & regular guests, to build and maintain a good relationship with them. 系統(tǒng)化賓客認(rèn)知流程以確保對(duì)賓客尤其是對(duì)常客的認(rèn)知度，同時(shí)保證貴賓得到特殊關(guān)注；經(jīng)常性的拜訪長(zhǎng)住客和?？停c客人建立良好的關(guān)系。 ·Seeks feedback on guest satisfaction from each of the channels, and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment, and conduct case study within the team. 尋求各個(gè)渠道上關(guān)于客人滿意度的反饋，并根據(jù)我們的使命宣言和人才賦權(quán)的理念來解決問題，并在之后對(duì)客人提出的意見或表揚(yáng)及時(shí)與團(tuán)隊(duì)成員進(jìn)行案例分享。 ·Systematizes internal communication channel, to ensure accuracy and efficiency in link of guest needs delivery. 系統(tǒng)化內(nèi)部溝通渠道，以確保客人需求被準(zhǔn)確并高效地滿足。 ·Full utilization of PMS/Royal Service Manager/InTouch/iConcierge by analysis Big Data to adjust operational procedures and embrace guest experience. 充分利用各類酒店管理系統(tǒng)和軟件進(jìn)行大數(shù)據(jù)分析以改進(jìn)提高賓客體驗(yàn)。 ·Sets short term and long term measurable objectives to continually improve service levels. 為部門設(shè)置時(shí)效性不同的、可衡量的標(biāo)準(zhǔn)，以達(dá)到提升服務(wù)水準(zhǔn)的目的。 ·To monitor Rooms Division personnel and training to ensure guests receive prompt and courteous services. 有效督導(dǎo)管理房務(wù)部人員及培訓(xùn)以確保客人得到最快捷、滿意的服務(wù)。 ·Liaison between all sub-departments and rest of hotel effective for guest experience. 在房務(wù)部與酒店其他部門之間有效的溝通來提高賓客體驗(yàn)。 ·Focuses on the stay experience for ALL members. 致力于提升雅高會(huì)員的入住體驗(yàn)。 ? Management and leadership of the Front Office Team 管理及領(lǐng)導(dǎo)房務(wù)部團(tuán)隊(duì) ·Make sure Rooms Division complete Division/Department Target and support hotel target on GOP, LQA, EHC, EES and CR. 確保房務(wù)部門完成并協(xié)助酒店完成經(jīng)營(yíng)毛利潤(rùn)、賓客體驗(yàn)質(zhì)量，衛(wèi)生審計(jì), 員工滿意度和企業(yè)社會(huì)責(zé)任目標(biāo)值。 ·Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Brand.? Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. 為所有同事創(chuàng)造出一個(gè)可以完成工作任務(wù)并在品牌內(nèi)得到提升與發(fā)展的工作環(huán)境。通過積極參與運(yùn)營(yíng)以及對(duì)同事的支持與發(fā)展來建立一個(gè)持續(xù)進(jìn)步的團(tuán)隊(duì)。 ·Provides guidance and motivation to the Rooms Division Team. Establishes and communicates on a daily basis with the Rooms Division Team. A strong commitment to Colleague Satisfaction. 指引并激勵(lì)房務(wù)團(tuán)隊(duì)，與團(tuán)隊(duì)建立實(shí)時(shí)的溝通，并且對(duì)人才滿意度負(fù)責(zé)。 ·Supports the Rooms Division team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting. 通過協(xié)作與授權(quán)相結(jié)合的領(lǐng)導(dǎo)方式，與定期召開部門會(huì)議的方法相結(jié)合，確保房務(wù)部保持始終如一的服務(wù)質(zhì)量。 ·Controls the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. 在保證服務(wù)質(zhì)量的同時(shí)，通過對(duì)各分部門排班的管控以達(dá)到效率最大化的目的。 ·Drafts and evaluate work flows to improve and optimize organization. 對(duì)工作流程進(jìn)行制定和評(píng)估以達(dá)到優(yōu)化提升的目的。 ·Recruit, induct and train a Rooms team who are competent and confident to exceed guest expectations. 招聘、任命和培訓(xùn)出一個(gè)可勝任且有信心超越客人期待的房務(wù)部團(tuán)隊(duì)。 ·Creates career development plans for all talents who are either part of the Talent Pool or High Potentials. 為團(tuán)隊(duì)中的高潛力人才創(chuàng)建職業(yè)發(fā)展規(guī)劃。 ·Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles. 以輔導(dǎo)的方式，通過績(jī)效評(píng)估系統(tǒng)來認(rèn)知和發(fā)展人才。 ·Carry out disciplinary actions in line with hotel procedures. 按照酒店規(guī)章制度對(duì)不合適的行為采取相應(yīng)措施。 ? Involvement as a Member of the Executive Committee 酒店行政委員會(huì)職能 ·Assist in the preparation, development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability. 參與策略計(jì)劃、市場(chǎng)計(jì)劃，預(yù)算和目標(biāo)計(jì)劃的準(zhǔn)備、實(shí)施和推進(jìn)，確保持續(xù)的最佳的客戶滿意度、銷售潛力和利潤(rùn)。 ·Involvement in annual budgeting and manning guide process, monitor revenue and responsible for profit & loss. 參與收入預(yù)算和人員預(yù)算的制定，關(guān)注收入并對(duì)部門損益負(fù)責(zé)。 ·Assist in monitoring present and future trends, practices and systems in the hotel industry and determine and ensure execution of competitive programs as directed. 關(guān)注酒店行業(yè)目前和將來的發(fā)展趨勢(shì)、應(yīng)用實(shí)踐和系統(tǒng)使用，確保既定的競(jìng)爭(zhēng)計(jì)劃的實(shí)施。 ·Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices. 通過參與收益管理相關(guān)會(huì)議，以及支持并執(zhí)行收益管理戰(zhàn)略規(guī)劃及策略，以達(dá)到客房收入最大化的目的。 ·Attend monthly financial related meetings and ensure all accounting procedures are adhered to throughout the division, including monitoring guest balance and city ledger accounts. 參與月度財(cái)務(wù)相關(guān)會(huì)議，關(guān)注賬目信息，以確保所有財(cái)務(wù)制度在部門內(nèi)被嚴(yán)格執(zhí)行。 ·Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. 通過監(jiān)督管控人工成本與入住率之間的差異來最大化勞動(dòng)生產(chǎn)率。 ·Ensure cleanliness and appearance of all guest related areas. 確保所有對(duì)客區(qū)域的清潔和外觀符合品牌標(biāo)準(zhǔn)。 ·Arranges Rooms Division monthly hygiene inspection with Hygiene Manager, collects defects report & submits action plan, to ensure Safe Food & Hygiene Standards be implemented without any compromises. 與衛(wèi)生經(jīng)理協(xié)調(diào)安排房務(wù)部月度衛(wèi)生檢查，收集缺陷報(bào)告并提交行動(dòng)計(jì)劃，以確保食品衛(wèi)生安全標(biāo)準(zhǔn)被嚴(yán)格地執(zhí)行和落實(shí)。 ·Ensures clear communications with all other department heads. 確保與酒店各部門經(jīng)理/總監(jiān)之間的溝通順暢。 ·Participate in hotel’s Executive on Duty program (if needed). 參與酒店的行政值班（如需）。 ? PERSONAL ATTRIBUTES 個(gè)人品質(zhì) ·Strong organizational & leadership skills 優(yōu)秀的組織能力和領(lǐng)導(dǎo)能力 ·Analytical skills a must combined with creativity and initiative 結(jié)合了創(chuàng)造性和主動(dòng)性的分析能力 ·Excellent interpersonal & communication skills 優(yōu)秀的人際關(guān)系和溝通能力 ·Highly organized, quality and results oriented person 極具計(jì)劃性，并以質(zhì)量和結(jié)果為導(dǎo)向 ·A passion for perfection 追求完美 ·Service oriented with an eye for details 以服務(wù)為導(dǎo)向的敏銳洞察力 ·Confidently able to resolve problems and make decisions 自信的解決問題與決策的能力 ·Good presentation and influencing skills 優(yōu)秀的表達(dá)和影響力 ·Adaptable and flexible and able to embrace and respond to change effectively 適應(yīng)性強(qiáng)，靈活并能有效地接受和應(yīng)對(duì)變化 ·Effective management style, hands-on and approachable 有效的管理風(fēng)格，親力親為，平易近人 ·Proven effective development of others, great motivator 善于發(fā)展他人及卓越的激勵(lì)能力 ? QUALIFICATIONS 任職資格 ·Bachelor or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management. 酒店管理或相關(guān)專業(yè)的本科或?qū)？茖W(xué)歷，并在國(guó)際奢華酒店管理方面進(jìn)行過良好的培訓(xùn)和教育 ·Minimum five (5) years relevant experience in a managerial position of Front Office/Housekeeping or minimum three (3) years relevant experience in a similar position of Rooms Division in a renown international hotel brand 在知名國(guó)際酒店內(nèi)從事至少五年前廳/客房管理崗位或至少三年房務(wù)部類似崗位的經(jīng)驗(yàn) ·Bilingual in Mandarin and English 優(yōu)秀的中英文聽說讀寫能力 ·PMS?& Office software knowledge 熟悉并掌握Opera酒店管理系統(tǒng)及各類辦公軟件 ·Budgeting?and P&L experiences 熟悉預(yù)算制定和管控?fù)p益 ·Understanding?of Revenue Management processes 了解收益管理 ·How to manage guest experience, understands and can use reporting RPS, etc. 了解如何管理賓客體驗(yàn)系統(tǒng)，并可熟練使用報(bào)表工具對(duì)其進(jìn)行分析

To be responsible for short and long term planning as well as day-to-day operations of the Whatever/Whenever Department and related areas.? To recommend budget amounts and manage expenses within approved constraints.? Major areas of responsibility/management include: Welcome, Whatever/Whenever, Style, Away Spa and FIT. To participate in total hotel management as a member of the hotel’s Executive Committee. 負(fù)責(zé)隨時(shí)/隨需部和其他相關(guān)區(qū)域短期和長(zhǎng)期的規(guī)劃以及日常運(yùn)作，制定預(yù)算金額，并在批準(zhǔn)的限制范圍內(nèi)管理費(fèi)用。主要管理的區(qū)域包括：迎賓部，隨時(shí)隨需部，客房造型部，水療及健身中心。作為酒店執(zhí)行委員會(huì)的成員，參與酒店的全面管理。 4 years’ experience in the guest services, front desk, housekeeping,sales and marketing, management operations, or related professional area. ; 2years’ experience in the guest services, front desk, housekeeping, sales andmarketing, management operations, or related professional area. : 4年以上賓客服務(wù)、前臺(tái)、客房部、市場(chǎng)營(yíng)銷、管理運(yùn)作或相關(guān)專業(yè)經(jīng)驗(yàn)；2年以上對(duì)客服務(wù)、前臺(tái)、客房部、市場(chǎng)營(yíng)銷、管理運(yùn)作或相關(guān)專業(yè)經(jīng)驗(yàn)。

崗位職責(zé) 根據(jù)上級(jí)的工作指示和酒店確定的經(jīng)營(yíng)方針和目標(biāo)，負(fù)責(zé)制定房務(wù)部年度預(yù)算、經(jīng)營(yíng)計(jì)劃，并有效組織實(shí)施與監(jiān)控，實(shí)現(xiàn)預(yù)期目標(biāo)，嚴(yán)格控制成本和降低消耗，以最小的成本，獲取最大的經(jīng)濟(jì)效益。 1. 制定房務(wù)部各部門的經(jīng)營(yíng)計(jì)劃，組織實(shí)施和控制，確保實(shí)現(xiàn)預(yù)期目標(biāo)； 2. 主持建立并完善客房部和前廳部的各項(xiàng)規(guī)章制度、服務(wù)程序及標(biāo)準(zhǔn)，并指揮實(shí)施； 3. 制定客房部和前廳部的年度預(yù)算，嚴(yán)格控制成本和降低消耗； 4. 監(jiān)督考核客房部和前廳部的服務(wù)工作質(zhì)量，督導(dǎo)各部門經(jīng)理切實(shí)抓好對(duì)員工的崗位業(yè)務(wù)培訓(xùn)，嚴(yán)格執(zhí)行規(guī)定的工作流程和質(zhì)量標(biāo)準(zhǔn)，保證優(yōu)質(zhì)高效地完成各項(xiàng)服務(wù)工作； 5. 負(fù)責(zé)客房部和前廳部的安全管理工作，督促各部門落實(shí)各項(xiàng)安全管理制度，切實(shí)做好安全防范工作； 6. 完善房務(wù)部的服務(wù)設(shè)施，健全房務(wù)部設(shè)備財(cái)產(chǎn)和物料的管理； 7. 主持房務(wù)部工作例會(huì)，布置任務(wù)，檢查督促各部門工作進(jìn)度，協(xié)調(diào)工作關(guān)系，研究解決經(jīng)營(yíng)管理中出現(xiàn)的問題； 8. 做好與酒店各部門之間的溝通和配合工作； 9. 督導(dǎo)和考核本部門員工的工作績(jī)效，保證部門工作目標(biāo)的實(shí)現(xiàn)； 10. 指導(dǎo)培訓(xùn)員工，不斷提高本部門員工的業(yè)務(wù)知識(shí)和工作技能； 11. 定期巡視抽查房務(wù)部所負(fù)責(zé)管理的區(qū)域并做好有關(guān)記錄，收集賓客的各項(xiàng)意見和要求，以便及時(shí)發(fā)現(xiàn)、改進(jìn)問題，提高服務(wù)水準(zhǔn)； 12. 處理重大投訴時(shí)間，及時(shí)采取措施，彌補(bǔ)可能產(chǎn)生的不良影響，并對(duì)典型案例進(jìn)行分析和培訓(xùn)，避免同類問題重復(fù)發(fā)生，提高客人滿意度； 13. 做好上級(jí)要求的其他工作。 任職要求 1. 大專及以上學(xué)歷； 2. 具有10年以上高星級(jí)酒店工作經(jīng)驗(yàn)，5年以上酒店前廳部或客房部管理工作經(jīng)驗(yàn)；具備高星級(jí)籌開酒店同等職位者優(yōu)先考慮。 3. 全面接受過系統(tǒng)前沿性國(guó)際酒店理論，掌握酒店經(jīng)營(yíng)管理知識(shí)及標(biāo)準(zhǔn)服務(wù)流程，熟悉酒店前廳、客房、康樂經(jīng)營(yíng)管理專業(yè)知識(shí)及全面質(zhì)量管理知識(shí)，懂得成本管理與核算，具備財(cái)務(wù)管理理論尤佳，了解市場(chǎng)營(yíng)銷和公共關(guān)系知識(shí)； 4. 理解國(guó)際或國(guó)內(nèi)高端酒店品牌的經(jīng)營(yíng)理念，熟悉經(jīng)濟(jì)合同法、旅游法規(guī)、消防、治安管理?xiàng)l例、宗教常識(shí)和風(fēng)俗習(xí)慣； 5. 具有根據(jù)酒店發(fā)展目標(biāo)和發(fā)展規(guī)劃，組織和領(lǐng)導(dǎo)所屬部門完成工作目標(biāo)的能力； 6. 具有協(xié)調(diào)各方面關(guān)系、培訓(xùn)員工、調(diào)動(dòng)員工工作積極性、提高服務(wù)質(zhì)量和經(jīng)濟(jì)效益的能力。

【崗位職責(zé)】 1、制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化房務(wù)部的運(yùn)營(yíng)管理體系。下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)、 3、全面控制部門的管理費(fèi)用、固定費(fèi)用和變動(dòng)費(fèi)用，成本預(yù)算控制，節(jié)約開支。 4、跨部門協(xié)作、信息管理、日常工作涵蓋客房管理、員工管理、質(zhì)量管理、應(yīng)急管理和數(shù)據(jù)分析、制定清掃流程、培訓(xùn)；督導(dǎo)各店衛(wèi)生情況、客訴處理。 5、對(duì)本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門經(jīng)營(yíng)范圍內(nèi)的經(jīng)營(yíng)管理和行政管理知識(shí)，了解與商業(yè)、酒店等經(jīng)營(yíng)有關(guān)的法律法規(guī)知識(shí)。 7、本定時(shí)查閱各部門的工作日記和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 【崗位要求】 1、3年以上，有國(guó)際酒店運(yùn)營(yíng)管理經(jīng)驗(yàn)優(yōu)先，3年以上所屬職務(wù)經(jīng)驗(yàn)。 2、具有良好的溝通技巧和對(duì)客溝通能力，和豐富的房務(wù)管理經(jīng)驗(yàn)。

【崗位職責(zé)】 1、統(tǒng)籌酒店（前廳、客房、康養(yǎng)等）整體運(yùn)營(yíng)管理，制定年度經(jīng)營(yíng)計(jì)劃并監(jiān)督執(zhí)行，確保完成營(yíng)收及利潤(rùn)指標(biāo) 2、建立并完善酒店服務(wù)標(biāo)準(zhǔn)體系，持續(xù)提升服務(wù)質(zhì)量及賓客滿意度 3、負(fù)責(zé)酒店各部門（前廳、客房、康養(yǎng)等）的協(xié)調(diào)管理，優(yōu)化運(yùn)營(yíng)流程 4、嚴(yán)格控制運(yùn)營(yíng)成本，做好預(yù)算管理及成本分析，提高經(jīng)營(yíng)效益 5、負(fù)責(zé)團(tuán)隊(duì)隊(duì)伍建設(shè)，包括培訓(xùn)、績(jī)效考核及團(tuán)隊(duì)文化建設(shè) 6、確保酒店設(shè)施設(shè)備正常運(yùn)轉(zhuǎn)，落實(shí)安全管理制度及應(yīng)急預(yù)案 【崗位要求】 1、5年以上酒店管理經(jīng)驗(yàn)，有亞朵、全季等連鎖酒店運(yùn)營(yíng)管理經(jīng)驗(yàn)者優(yōu)先 2、熟悉酒店各部門運(yùn)作流程及行業(yè)規(guī)范 3、出色的領(lǐng)導(dǎo)力和團(tuán)隊(duì)管理能力 4、具備敏銳的市場(chǎng)洞察力，熟悉OTA渠道運(yùn)營(yíng)及會(huì)員體系管理 5、優(yōu)秀的溝通協(xié)調(diào)能力，能妥善處理各類突發(fā)事件及客戶投訴 6、具備較強(qiáng)的數(shù)據(jù)分析能力，能根據(jù)經(jīng)營(yíng)數(shù)據(jù)優(yōu)化運(yùn)營(yíng)策略 7、工作責(zé)任心強(qiáng)，能承受高強(qiáng)度工作壓力，適應(yīng)彈性工作時(shí)間

Job Summary Report to Director of Rooms, responsible for the operations of all Housekeeping, Public Area and Laundry operations including management of any outside contracts. Other responsibilities include the choosing and handling of uniforms in coordination with the Laundry Manager and the Rooms Division/F&B Managers.

Base in Pudong Airport Pre-Opening and operations ·??????Work with HQ relateddivisions to establish, recommend and follow up on the concept brief, layoutdesign, equipment, product and service matrix, uniforms, expenditure,equipment, manning, operation flow and other services offers and newtechnology. Maintain and manage pre-opening and post opening budget ·??????Follow up all pre-openingrelated implementation, installation, license and equipment with the Projects,Group Operations and field team, including local contractors and governmentauthorities ·??????Establish the pre-openingcritical path, OE list, manning and others with the HQ and field teams. ·??????Manpower recruitment,training and supervision ·????? Formulate operations’Standard Operation Procedures (“SOP”) according to China operations’ BrandStandard and operational requirements for each PPL outlets’ customization. Post-Opening operations ·??????Ensure that the loungesand operations comply with all applicable legislation and well as industrycodes of practice, from an operational level this includes areas such asOH&S, staff rostering, Liquor Licensing, Health & Hygiene, FoodHandling etc ·???????Identify and driveimprovements and / or implementation of new services and operational policies ·??????Responsible for hotelP/L, preparation forecast of budget and manpower allocation ·??????Monitor and report on themarket activities and raise the profile of the Company’s Airport Loungesthrough networking, business contacts and promotion. Formulate long-termstrategic business plan to sustain business growth. Identify new and potentialB2B and B2C business opportunities and conduct business expansion planning ·??????Handle client complaintand staff grievances ·??????New projects /initiatives as assigned by management JOBREQUIREMENTS ·??????Tertiary educationqualification in Hospitality Management or related discipline ·??????Minimum 8 years' relevantexperience with 3 years at senior management level in hospitality industry ·??????Solid hotel pre-openingand operations experience is a must. Knowledgeable in all aspects of managingand leading services and hospitality nature of business or outlet. ·??????Excellent time managementskills and able to work under pressure ·??????Detail-minded, efficient,well-planned with good business sense ·??????Strong communication andinterpersonal skills with analytical mind ·??????Calm, efficient andorganized ·??????Excellent personalpresentation and communication skills ·??????Accountable and resilient ·??????Multi-lingual, excellentspoken and written English and Mandarin ·??????Travelling is requiredwhen deemed necessary

確保房務(wù)部保持正常高效率的運(yùn)營(yíng)面貌,并且保持下屬各部門能夠按照酒店品牌標(biāo)準(zhǔn)和酒店的服務(wù)特性. To ensure the smooth and efficient running ofall operational aspects of the Rooms Division and to ensure that the variousdepartments are run according to the standards set for the brand in general andthe hotel specifically. 定期召開整個(gè)部門的溝通會(huì)議并確保部門的例會(huì)和會(huì)議的有效性和必要性 Conducts regular divisional communications meetings and ensure that departmentalbriefings and meetings are effective and conducted as necessary. 禮貌且高效地處理所有內(nèi)部及外部客人的投訴及要求，并跟進(jìn)確保問題圓滿解決 Handles all guest and internal customer complaints and inquiries in a courteousand efficient manner, following through to make sure problems are resolvedsatisfactorily. 確保每個(gè)收入部門（例如：客房、電話、客衣服務(wù)）的運(yùn)作能通過升級(jí)銷售，定價(jià)策略和合理的收益管理，做到收入和利潤(rùn)的最大化，同時(shí)確保實(shí)現(xiàn)酒店品牌的承諾 Ensures that each revenues generating department (e.g. Rooms, Telephone, andGuest Laundry) is operated in line with maximising revenues and profit throughup-selling, pricing activities and proper yield management, while delivering onthe brand promise. 協(xié)助準(zhǔn)備，使用并且更新年度市場(chǎng)營(yíng)銷計(jì)劃，必要時(shí)按部門明細(xì)分析 Assists in prepare, utilises and updates an Annual Marketing Plan, broken downas necessary by division and/or department. 協(xié)助問候常住客及貴賓，確保恰當(dāng)?shù)靥幚硭麄兊念A(yù)定，房間分配及登記入住 Assists in greeting regular and VIP guests as appropriate, ensures the properhandling of all of their reservations, room assignments and check-inexperience.

精品民宿負(fù)責(zé)人 雙休（薪酬20-28K） 工作職責(zé)： 1、統(tǒng)籌管理塱頭項(xiàng)目整體業(yè)務(wù)，包括不限于項(xiàng)目整體經(jīng)營(yíng)思路、經(jīng)營(yíng)預(yù)算編輯、管理體系搭建、業(yè)務(wù)運(yùn)作機(jī)制制定及監(jiān)督落地等； 2、協(xié)調(diào)甲方公司與第三方管理公司達(dá)成良好的合作關(guān)系，保證項(xiàng)目管理合同公正、順利、愉快的執(zhí)行； 3、負(fù)責(zé)提升民宿及餐飲的收益能力，及時(shí)足額地完成公司下達(dá)的營(yíng)收和利潤(rùn)指標(biāo)； 3、負(fù)責(zé)塱頭項(xiàng)目日常運(yùn)作，包括不限于協(xié)助公司各部門做好重大活動(dòng)的組織、協(xié)調(diào)、現(xiàn)場(chǎng)執(zhí)行及團(tuán)隊(duì)管理等； 4、負(fù)責(zé)景區(qū)招商管理。根據(jù)景區(qū)項(xiàng)目規(guī)劃方向，負(fù)責(zé)開發(fā)、招募市場(chǎng)現(xiàn)有成熟品牌，引進(jìn)與定位相符的業(yè)態(tài)、品牌，并根據(jù)市場(chǎng)變化發(fā)展和周邊市場(chǎng)環(huán)境，制定切實(shí)可行的商鋪經(jīng)營(yíng)策略，完成營(yíng)收及利潤(rùn)指標(biāo)。 5、負(fù)責(zé)團(tuán)隊(duì)搭建及團(tuán)隊(duì)管理工作，構(gòu)建可持續(xù)發(fā)展的高效能組織團(tuán)隊(duì)； 6、搭建關(guān)鍵管理流程和規(guī)章制度并推動(dòng)落地實(shí)施。 7、負(fù)責(zé)重要客人接待工作，保持與社會(huì)各界的廣泛聯(lián)系，塑造企業(yè)良好的內(nèi)、外部形象； 任職要求： 1、全日制本科及以上學(xué)歷，2年以上國(guó)際連號(hào)酒店統(tǒng)籌運(yùn)營(yíng)管理（房務(wù)&市場(chǎng)銷售）背景經(jīng)驗(yàn)或2年以上操盤文旅綜合體項(xiàng)目管理經(jīng)驗(yàn)，有酒店籌備經(jīng)驗(yàn)者優(yōu)先； 2、具有較強(qiáng)的協(xié)調(diào)能力，執(zhí)行力和應(yīng)變能力以及團(tuán)隊(duì)管理能力； 3、具有較強(qiáng)的團(tuán)隊(duì)管理能力、統(tǒng)籌能力、溝通協(xié)調(diào)能力、問題解決能力及抗壓能力。

作為房務(wù)部的戰(zhàn)略業(yè)務(wù)領(lǐng)導(dǎo)。負(fù)責(zé)集團(tuán)旗下酒店前廳，客房及其他相關(guān)的經(jīng)營(yíng)部門質(zhì)量的規(guī)劃、開發(fā)、實(shí)施和評(píng)估。該職位與直接下屬一起制定和實(shí)施部門戰(zhàn)略，確保品牌服務(wù)戰(zhàn)略和品牌計(jì)劃的實(shí)施。確保部門運(yùn)營(yíng)符合品牌標(biāo)準(zhǔn)，滿足客戶需求，確保員工滿意度，專注于增加收入并最大化部門的財(cái)務(wù)績(jī)效。制定和實(shí)施酒店整體戰(zhàn)略，提供產(chǎn)品和服務(wù)，以滿足或超越品牌目標(biāo)客戶和員工的需求和期望，并為業(yè)主和公司提供投資回報(bào)。遵守公司的政策和程序。 As the strategic business leader of the Housekeeping Department. Responsible for the planning, development, implementation and evaluation of the quality of the Group's hotel front office, rooms and other related business departments. This position works with direct reports to develop and implement departmental strategies and ensure the implementation of brand service strategies and brand initiatives. Ensure department operations meet brand standards, meet customer needs, ensure employee satisfaction, focus on increasing revenue and maximize the department's financial performance. Develop and implement the overall hotel strategy to provide products and services that meet or exceed the needs and expectations of the brand's target customers and employees, and provide a return on investment for the owner and the company. Comply with company policies and procedures. 職責(zé)義務(wù)： Duties & Responsibilities: 1.作為房務(wù)部運(yùn)營(yíng)的戰(zhàn)略業(yè)務(wù)領(lǐng)導(dǎo)者。 職責(zé)范圍包括前廳、商務(wù)中心、水療健身和客房服務(wù)。 As a strategic business leader for room operations. Responsibilities include front office, business center, spa fitness and room service. 2.與直接下屬（部門經(jīng)理）合作，制定和實(shí)施部門戰(zhàn)略，確保品牌服務(wù)戰(zhàn)略和品牌計(jì)劃的實(shí)施。 該職位確?？头窟\(yùn)營(yíng)符合品牌標(biāo)準(zhǔn)，以客戶需求為目標(biāo)，確保員工滿意度，專注于增加收入，并最大限度地提高部門的財(cái)務(wù)績(jī)效。 Work with direct reports (department managers) to develop and implement department strategies and ensure the implementation of brand service strategies and brand plans. This position ensures that room operations meet brand standards, target customer needs, ensure employee satisfaction, focus on increasing revenue, and maximize the department's financial performance. 3.制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 ?Develop and implement the operation plan and budget plan of the room department. 4.優(yōu)化房務(wù)部的管理體系，下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)。 Optimized the management system of the room department and issued the operation management objectives of the Room department. 5.全面控制部門的管理費(fèi)用、固定費(fèi)用和變動(dòng)費(fèi)用，節(jié)約開支。 Comprehensively control the department's administrative expenses, fixed expenses and variable expenses to save expenses. 6.定時(shí)查閱各部門的工作日記和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 Regularly consult the work diaries and weekly summary reports of all departments, supervise the work progress of all departments, timely find problems, correct deviations, and deal with them. 7.對(duì)本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 Responsible for the safety, fire and health work of the department, and timely grasp the new norms and regulations. Implement various preventive work according to local conditions. 8.熟悉本部門經(jīng)營(yíng)范圍內(nèi)的經(jīng)營(yíng)管理和行政管理知識(shí)，了解與商業(yè)、酒店等經(jīng)營(yíng)有關(guān)的法律法規(guī)知識(shí)。 Familiar with the business management and administrative management knowledge within the business scope of the department, and understand the laws and regulations related to business, hotel and other operations. 專業(yè)知識(shí)技能： Job Knowledge / Skill: 1.大專（含）以上學(xué)歷，酒店管理、企業(yè)管理等相關(guān)專業(yè)。 College degree or above, major in hotel management, business management, etc. 2.10年以上前廳部、客房部或市場(chǎng)銷售管理運(yùn)營(yíng)或相關(guān)專業(yè)領(lǐng)域的工作經(jīng)驗(yàn)。 10 years or more working experience in front office, housekeeping or sales management or related field. 3.具有良好的溝通技巧和對(duì)客溝通能力，和超前的創(chuàng)新意識(shí)、營(yíng)銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)。 Have good communication skills and ability to communicate with customers, as well as advanced innovation consciousness, marketing ideas and rich experience in room management. 4.適應(yīng)性強(qiáng)，靈活并能有效地接受和應(yīng)對(duì)變化。 Adaptable, flexible and able to accept and cope with changes effectively. 5.優(yōu)秀的中英文聽說讀寫能力。 Excellent listening, speaking, reading and writing skills in Chinese and English. 6.熟悉并掌握Opera酒店管理系統(tǒng)及各類辦公軟件。 Familiar with Opera hotel management system and various office software.

【崗位職責(zé)】 1、制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化房務(wù)部的管理體系。下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)、 3、全面控制部門的管理費(fèi)用、固定費(fèi)用和變動(dòng)費(fèi)用，節(jié)約開支。 4、定時(shí)查閱各部門的工作日記和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對(duì)本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門經(jīng)營(yíng)范圍內(nèi)的經(jīng)營(yíng)管理和行政管理知識(shí)，了解與商業(yè)、酒店等經(jīng)營(yíng)有關(guān)的法律法規(guī)知識(shí)。 【崗位要求】 1、八年以上工作經(jīng)驗(yàn)，五星級(jí)酒店所屬區(qū)域管理經(jīng)驗(yàn)，一年以上所屬職務(wù)經(jīng)驗(yàn)。 2、形象氣質(zhì)良好。 3、至少部門經(jīng)理以上職務(wù)參與過一家五星以上酒店的全程籌備經(jīng)驗(yàn)，具備籌備開業(yè)經(jīng)驗(yàn)。 4、了解熟悉客人的消費(fèi)心理關(guān)注客戶需求。 5、全面負(fù)責(zé)房務(wù)部的運(yùn)營(yíng)、管理及使客房利益最大化。 6、具有良好的溝通技巧和對(duì)客溝通能力，和超前的創(chuàng)新意識(shí)、營(yíng)銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)。

1、制定和實(shí)施客房部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化客房部的管理體系。下達(dá)客房部的運(yùn)行管理目標(biāo)、 3、全面控制部門的管理費(fèi)用、固定費(fèi)用和變動(dòng)費(fèi)用，節(jié)約開支。 4、定時(shí)查閱各部門的工作日記和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對(duì)本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門經(jīng)營(yíng)范圍內(nèi)的經(jīng)營(yíng)管理和行政管理知識(shí)，了解與商業(yè)、酒店等經(jīng)營(yíng)有關(guān)的法律法規(guī)知識(shí)。

【崗位酒店】 We are looking for a DOR for below complex hotels: 三亞山海天JW萬豪酒店 (海南省三亞市大東海海韻路88號(hào)) 三亞山海天大酒店，傲途格精選 (海南省三亞市大東海海韻路77號(hào)) 【崗位職責(zé)】 1、制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化房務(wù)部的管理體系。下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)、 3、全面控制部門的管理費(fèi)用、固定費(fèi)用和變動(dòng)費(fèi)用，節(jié)約開支。 4、定時(shí)查閱各部門的工作日記和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對(duì)本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門經(jīng)營(yíng)范圍內(nèi)的經(jīng)營(yíng)管理和行政管理知識(shí)，了解與商業(yè)、酒店等經(jīng)營(yíng)有關(guān)的法律法規(guī)知識(shí)。 【崗位要求】 1、至少3年以上所屬職務(wù)經(jīng)驗(yàn)（有過萬豪工作經(jīng)驗(yàn)者優(yōu)先） 2、形象氣質(zhì)良好，英語熟練。 3、了解熟悉客人的消費(fèi)心理關(guān)注客戶需求。 4、具有良好的溝通技巧和對(duì)客溝通能力，和超前的創(chuàng)新意識(shí)、營(yíng)銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)。

【崗位職責(zé)】 1、制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化房務(wù)部的管理體系。下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)。 3、全面控制部門的管理費(fèi)用、固定費(fèi)用和變動(dòng)費(fèi)用，節(jié)約開支。 4、定時(shí)查閱各部門的工作日記和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對(duì)本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門經(jīng)營(yíng)范圍內(nèi)的經(jīng)營(yíng)管理和行政管理知識(shí)，了解與商業(yè)、酒店等經(jīng)營(yíng)有關(guān)的法律法規(guī)知識(shí)。 【崗位要求】 1、三年以上星級(jí)酒店所屬區(qū)域管理經(jīng)驗(yàn)和職務(wù)經(jīng)驗(yàn)。 2、形象氣質(zhì)良好。 3、了解熟悉客人的消費(fèi)心理關(guān)注客戶需求。 4、全面負(fù)責(zé)房務(wù)部的運(yùn)營(yíng)、管理及使客房利益。 5、具有良好的溝通技巧和對(duì)客溝通能力，和超前的創(chuàng)新意識(shí)、營(yíng)銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)。

?The holder of the position undertakes not to pass over the company’s information, manuals, information on business developments and EDP data to any third party or publicize or retain same for personal use after leaving the job. ?The company reserves the right to demand compensation for damages in the event of a breach of this instruction and take legal action against the staff. ?Conduct and appearance in accordance

Administering & managing the Hotel’s Operation, maintain cost & quality standards and drive profit for the organization. Lead by example in terms of Associate Care , training, community involvement & safety & security .Fully responsible for the Operation in the GM’s absence in accordance with Marriott’s Policies & Procedures .Participate in all aspects of the Hotel’s Management as a member of the Executive Committee.

You will be responsible for?the efficient running of?the division in line with Hyatt International's Corporate Strategies and?brand standards, whilst meeting?employee, guest and owner expectations. The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Rooms, or Front Office Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.